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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To provide administration support and specialist services to management across business functions in line with Nedbank business strategy.
Job Responsibilities
- Engage with Panel Attorneys regarding litigation matters.
- Report writing
- Engage with Internal and external stakeholders through standard meetings.
- Maintain customer's trust through service, client experience and brand alignment.
- Collaborate with the stakeholders to maintain the business relationships for client service delivery
- Train, coach, support and guide staff on policies and systems.
- Effective resolution of queries.
- Manage projects of the department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Minimum Experience Level
- 5 years' experience in a litigation support role within a Law Firm or Financial Services Recovery environment.
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Job Purpose
- To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers
Job Responsibilities
- Produce working quality software that meets the design
- Develop critical and complex technical components in area of accountability
- Deliver system component designs that are robust and fault tolerant for large complex systems
- Ensure system component designs are supportable , maintainable and re-usable
- Deliver software that is observable and scalable
- Conduct estimate of work effort
- Trouble shoot and problem solve of software issues and provide guidance to other team members
- Produce documentation as per organisational standards
- Continuous improvement of software
- Provide Maintenance and support of software in environments of accountability
- Develop unit and system test cases and conduct unit and system testing
- Create deployment artefacts and stores in source control library
- Manage the deployment package and the execution thereof
- Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
- Update and control the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Collaborate with designers, product owners and engineering leads to refine the solution
- Contribute into the decomposition of the system solution into component parts for development
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Provide mentoring for multiple software developers
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Degree / Diploma in Computer Science / Information Systems
- Diploma / Certificate in multiple languages
Preferred Certifications
- Certificate in relevant language where available
Minimum Experience Level
- Min 3 years programming experience
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Job Purpose
- To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.
Job Responsibilities
Nedbank Goals:
- Grow market share; ensure client acquisition, retention and cross-selling of bank products.
- Support the achievement of the business strategy, objectives and values.
- Achieve entrenched sales objectives and targets for branch/ market.
- Manage all sales related leads efficiently and timeously .
- Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
- Drive needs-based selling through the sales staff.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Ensure engaged, cared-for and focused employees.
Client Engagement:
- Ensure best rated (#1) in client service and satisfaction.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Entice clients to digital and self-service and ensure digital adoption.
- Ensure that clients shift to self-service and digital channels.
- Understand client needs and deliver great client service to ensure client satisfaction.
Risk & Operations:
- Ensure compliance to operational and legislative requirements.
- Achieve minimum performance on Risk & Compliance audits.
- Ensure all compliance on mandatory training is completed timeously.
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
- Achieve effective BROTA compliance.
- Manage Frauds and Losses for Branch/ market.
- Ensure Banking Hall complies with OHASA standards.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Manage AML sustainability objectives.
- Achieved the required standards for monitoring assessments.
- Manage all Operations Housekeeping standards.
Lead:
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals.
- Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
- Ensure and lead consequence management, discipline and effective employee relations.
- Manage and track staff performance and apply corrective action where applicable.
- Manage staff leave requirements.
- Manage staff on-boarding process for staff to become proficient.
- Build trusting working relationships with subordinates, managers and support departments through regular engagements.
- Manage staff resources to ensure team efficiency, productivity and full participation.
Essential Qualifications - NQF Level
Preferred Qualification
- An approved FAIS qualification (i.e. Banking or Sales)
Minimum Experience Level
- 1 - 2 years
- Sales and service banking experience
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Job Purpose
- To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Nurture strong, long-standing client relationships.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the convenience, security and functionality of self-service solutions.
- Provide knowledgeable client service that fosters mutual trust and confidence.
- Discover client's needs through connecting, understanding and delivering financial solutions with care.
- Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Identify cross-selling opportunities through client engagement and quality conversations.
- Facilitate the sales process by informing clients of the product features and benefits.
- Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
- Provide complete solution to clients by networking and collaborating with internal stakeholders.
- Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
- Identify and recommend opportunities to enhance processes, systems and policies.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Achieve business objectives and identify and execute on quality sales leads.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 3 - 6 years
- Retail/Banking Client Service, Sales, Relationship experience
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Job Purpose
- To produce and supply regulatory reporting requirements for the CIB business unit contributing toward the bank and the group requirements to SARB-PA as well as internal stakeholders. To perform financial analysis on business data in order to influence and communicate effectively with stakeholders by adding value to the business's financial management strategy.
Job Responsibilities
- Gather relevant information from sources and stakeholders in order to fulfill regulatory requirements, I.E., reconcile Balance Sheet and Income statement BA return information obtained to the management accounts; analyze and review information to ensure accuracy and integrity; identify and follow-up on issues relating to regulatory requirements.
- Evaluate opportunities to improve business processes and systems by identifying and recommending effective approaches to operate and adding value to Nedbank.
- Identify and resolve business problems timeously by analyzing data and reports from various sources.
- Provide meaningful recommendations; explanations and highlight anomalies by analyzing and interrogating financial information.
- Ensure that financial business analysis is conducted in line with the set standards.
- Enhance processes; policies and procedures by researching; reviewing current documents and submitting recommendations.
- Ensure understanding and compliance to banking regulations as well as internal policies.
- Manage defined risks in the finance/regulatory function and risk categories at targeted levels by adhering to internal and external guidelines/policies/procedures/business rules/compliance and governance requirements.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Qualified Chartered accountant (CA(SA))
- Bachelor of Commerce: Financial Management
Minimum Experience Level
- 3-6 years experience in Financial Services Environment
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Job Purpose
- To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Nurture strong, long-standing client relationships.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the convenience, security and functionality of self-service solutions.
- Provide knowledgeable client service that fosters mutual trust and confidence.
- Discover client's needs through connecting, understanding and delivering financial solutions with care.
- Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Identify cross-selling opportunities through client engagement and quality conversations.
- Facilitate the sales process by informing clients of the product features and benefits.
- Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
- Provide complete solution to clients by networking and collaborating with internal stakeholders.
- Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
- Identify and recommend opportunities to enhance processes, systems and policies.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Achieve business objectives and identify and execute on quality sales leads.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 3 - 6 years
- Retail/Banking Client Service, Sales, Relationship experience
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Job Purpose
- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the end-to-end product, channels, and solutions life cycle in line with Nedbank's client service strategy. Facilitate all aspects of enablement and servicing for TS CIB clients to ensure the successful implementation and usage by the client of the products, channels and solutions.
Job Responsibilities
Financial:
- Increase business revenue by identifying opportunities to expand existing business or generate new business through interacting with clients.
- Provide further value adding service offerings, beyond the current product suite to grow the client base and product utilisation across Nedbank.
- Constantly look to identify efficiency improvements by reviewing and adapting the quality of client servicing support processes.
- Manage the effectiveness of the team with the use of data analytics to track SLAs, overtime, query trends, client complaints/compliments and escalations.
Customer:
- Understand the assigned sector client needs, touchpoints and trends to provide a world class support service.
- Align and adapt business processes to deliver best practice customer experiences through consultation and collaboration with business stakeholders.
- Ensure service standards are adhered to and that clients are retained through daily and ongoing communications.
- Drive client satisfaction through effective first call resolution and evaluate client feedback using the information to make the necessary changes to ensure a world class support service is provided.
- Take responsibility for daily client service management and support the transactional banking value proposition while ensuring client satisfaction and ultimately achieve overall business objectives and deliver solutions for our clients in line with Nedbank business strategy.
- Act as trusted partner to achieve better customer service and business results by exceeding service level requirements.
- Interrogate clients' own business processes by physically walking through their business processes to identify gaps.
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure that escalated queries are accompanied with adequate information (i.e. screenshots, time stamps, etc.) obtained from remote sessions held (where relevant) and that the correct DTs and FAQs were referenced to attempt assistance.
Commercialisation & Operationalisation:
- Drive the Digital First strategy creating cohesion between the client and Nedbank.
- Collaborate and build effective networks across Nedbank to address the client need.
Stakeholder Management:
- Manage relationships with clients, service providers and internal stakeholders.
- Support TS Sales in all escalated admin-related issues.
- Maintain sector based networks.
- Collaborate with business partners by sharing expert knowledge and information obtained from client engagements.
- Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs and
Client Expectations.
- Evaluate and analyse performance against Key Performance Indicators and provide insight on performance indicators to relevant stakeholders.
- Engage with internal and external stakeholders through standard meetings.
- Risk, Internal Audit and Compliance:
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
Job Responsibilities Continue
People:
- Lead the team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, development skills, coaching and talent management.
- Build a high-performance team through managing resources, retention and critical staff.
- Create an environment of teamwork by encouraging staff participation in the decision-making processes.
- Optimise and manage performance and motivation by developing staff and themselves.
- Ensure a high-performance culture and motivated staff.
- Build capability of staff by identifying current and future training and development needs.
- Identify and plan resource requirements to achieve targets.
- Collaborate with team members and staff to leverage team strengths.
- Make decisions and recommend tailored solutions to specific problems.
- Challenge the status quo to drive continuous improvement.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- B.Comm Honours degree in Business or Commerce
Minimum Experience Level
- 10 years experience in a relevant as senior manager role.
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain.
- Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Certificate in BA endorsed by IIBA , Safe Certification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 5 - 8 years
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
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Job Purpose
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
About The Team
- A team of highly cross skilled individuals who are FAIS accredited for HOC and who can be allocated to various Operational areas to ensure that any spikes in volumes can be maintained and BAU SLAs achieved. Planning and allocation of resources for the contingency team based on the need within the business to uphold SLA’s.
Job Responsibilities
- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general ledger accounts by comparing with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
Job Responsibilities (Continued)
- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
Job Responsibilities Continue
- Prepare trustee meeting packs and month end packs for management.
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
People Specification
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Essential Qualification
- FAIS qualification
- RE 5 certification
Minimum Experience Level
- 2 - 4 years’ experience with home owners content insurance product
- Long term and short-term insurance product knowledge
- Background in Insurance claims within a contact centre and policy administration exposure
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Job Purpose
- To work on multiple complex projects as a Data Modeler to design and maintain optimal data models/structures that enable data to be persisted and/or to enable the flow of data between providers and consumers in a structured, consistent manner.
- Designing and maintaining structures that meet both the business and architectural objectives of the organization at an enterprise and/or system/application level, in order to maximize and unlock the value of data. Through breadth of experience gained, grow and mentor junior data modelers, review the work of other data modelers and contribute to the overall data modelling practice as a key contributing member of the CoE. Where required, lead a team of data modelers.
Job Responsibilities
- Design data models that meet the business requirements and align to the agreed architecture framework.
- Ensure data modelling deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
- Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards.
- Apply the Nedbank approved tooling to create the data modelling deliverables.
- Adopt the Enterprise Data Model (which is based on the IFW) as a standard for data model designs to leverage best practice and fast track data modelling efforts.
- Translate business requirements into data requirements.
- Analyse and profile the source data to understand data quality issues, relationships, patterns and rules in the data.
- Structure data requirements into logical data constructs based on the Enterprise Data Model, including ERD models, dimensional models to ensure optimal implementation.
- Compile Source to Target Mapping Specifications including the appropriate Transformation Rules
- Identifying definitive or authoritative source of data; analysing source data; and identifying gaps to target structures.
- Enable physical implementation of the data structure by generating the first cut physical data model from the logical data model.
Job Responsibilities Continue
- When required, lead a team of data modelers, and manage day-to-day activities, allocation and growth and development
- Provide a comprehensive governance framework by working in the Data Modelling CoE and contributing towards defining the governance framework, data modelling standards and principles, guidelines, training content and delivery of training.
- Ensure consistency and re-use of data models by acting as a primary advocate of date modelling activities and methodologies and by driving the adoption of enterprise data modelling across the bank.
- Drive implementation of opportunities to improve or enhance processes.
- Maintain up to date knowledge of latest developments in the Data Modelling domain, including reading; continuous professional development courses; seminars and conferences.
- Contribute to the strategic direction and maturing of the data modelling practice.
- Advise stakeholders and other staff on application of data modelling practices through consultation.
- Perform Data Life Cycle Checklist reviews for SME and Innovation projects.
- Provide Overall Data Management Guidance and alignment to Nedbank's Data Management framework and standards.
- Drive opportunities to improve business processes, models, and systems though agile thinking.
- Support the achievement of the business strategy, objectives, and values.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce , Bachelor of Science: Information Systems / Computer Science
Essential Certifications
- The Data Management Association International (DAMA), TOGAF
Preferred Certifications
Minimum Experience Level
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Job Purpose
- To apply specialisation within SAP projects and technical expertise (under minimal Supervision ) that meets customer business needs by interacting with stakeholders to define requirements and priorities.
- Performs systems analysis, solution design, develop, supports and maintains SAP system.
Job Responsibilities
- Preparing Architecture with complete analysis of the system connection, system authentication, requests, responses, logging etc.
- Liaise with the business / functional consultants and conduct JAD sessions to understand their requirements in order to inform solution designs.
- To have practical understanding of Agile practices and tooling such as Jira and Confluence.
- To have the ability to conduct unit, E2E and Regression testing as well as ensuring all technical specifications are documented in detail.
- Collaborate and share knowledge with the team.
- Implementation and Configuration: Overseeing the implementation and configuration of SAP CPI integrations, including adapter setup and managing different SAP modules and non-SAP systems.
- Performance Optimization: Identifying performance bottlenecks and providing tuning recommendations for SAP CPI processes to improve integration performance.
- Monitoring and Troubleshooting: Monitoring CPI flows, proactively identifying issues, and troubleshooting errors in real-time to ensure smooth integration.
- Security Management: Ensuring security protocols are adhered to in CPI integrations, including certificate-based authentication, OAuth, and handling encrypted data transfers.
- Data Mapping and Transformation: Managing and optimizing complex data transformations using Groovy and message mapping for different scenarios.
- Documentation: Creating detailed technical documentation of integration flows, configurations, and best practices to ensure clear communication across teams.
- Groovy script and Message mapping
- Knowledge of SAP CPI Design Best practices, Error Handling Mechanism, SAP CPI Architecture
- API Management: Experience in integrating with SAP API Management and handling API Gateway configuration.
- Adapters Configuration: Expertise in configuring adapters such as SOAP, REST, SFTP, SuccessFactors, and IDOC.
- Performance Tuning and Optimization: Ability to identify performance bottlenecks in integration scenarios and optimize CPI flows.
Critical Knowledge
- Version Control: Familiarity with version control for integration artifacts
- Transport: Experience with transport integration and continuous deployment using solution manager.
- Good understanding on the integration patterns, best practices, cloud, and on-premises application integration concepts
- Work on complex mapping transformation, resolving technical issues, adapter configurations.
- Security Integration: Knowledge of securing integration processes, including OAuth2, SAML, certificates, and tokens.
- ABAP and backend SAP ODATA Services
- SAP BTP (Business Technology Platform) - Cloud Foundry would be beneficial.
- SAP CAP (Cloud Application Programming)
- SAP BTP (Business Technology Platform) - Cloud Foundry beneficial
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bcom/IS/IT ENG/BSc/Com Science related degree
Minimum Experience Level
- 3 - 5 years SAP Technical experience
- SAP PI/PO (Process Integration/Orchestration)
- Cloud Integration with third-party systems
- OAuth and SAML for secure integrations
- SAP ABAP
- SAP Cloud System
- SAP Cloud Connector
- Node JS
- SQL database queries
- JMS Queue background
- SAP Cloud Connector
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Job Purpose
- To manage a portfolio through multiple teams with a medium term strategic horizon.
Job Responsibilities
- Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines
- Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
- Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through
- Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions
- Ensure effective targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
- Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
- Provide agreed information, resources, professional advice and strategic contribution to relevant stakeholders on time, in budget, within quality standards
- Ensured that all individual and department results were delivered within budget to deadlines
- Delivered services to client expectations and Nedbank standards
- Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
- Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
- Managed Stakeholder Relationships
- Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements , contractual agreements, and project schedules are met as stipulated
- Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
- Ensure that professional solutions delivered within agreed parameters and timelines
- Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
- Enable the building of commercially viable relationships with clients by providing quality advice to clients
- Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
- Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
- Delivered best practice services to client expectations
- Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
- Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards
- Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
- Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
- Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
- Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
- Manage multiple assets through the development, implementation, review of strategies and planning for area
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Tertiary Qualification/ formal accreditation in Professional field
- MMP/SMP / MM or equivalent
- BSC Computer science
- BComm Information Technology
- Post graduate management qualification
- MBA
Essential Certifications
- ITIL Talent nurturing or equivalent MMP/SMP / MM or equivalent
Preferred Certifications
Minimum Experience Level
- 6 to 8 years line management 10 years IT Industry experience
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Job Purpose
- To formulate and manage the implementation of the marketing strategy and plan in support of the Nedbank’s business strategy.
Job Responsibilities
- Executing on the Nedbank marketing tech stack (Adobe), including but not limited to managing audiences and segmentation according to the segment requirements.
- Design and execute digital campaign journeys for Marketing tech campaigns
- Develop the marketing and communication strategy and plan by understanding business strategy and client insights.
- Oversee tasks; resources and internal and external stakeholders to ensure relevant; timeous implementation of initiatives as per the signed off marketing plan.
- Measure campaign effectiveness by applying the Return on Marketing Investment (ROMI) principles.
- Meet business objectives by recommending, managing, and controlling the marketing budget.
- Minimise cost to income ratio by providing input to operational budgets.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge. Influence the Client Value Proposition (CVP) to ensure relevance based on understanding the target market.
- Implement relevant marketing and communications in support of the CVP by using client and market insights.
- Engage and collaborate with internal and external stakeholders to ensure effective and efficient implementation of marketing initiatives. Drive research to inform relevance.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post graduate qualification in Marketing and Communications or Commerce
Minimum Experience Level
- 8 - 10 years in marketing and 3 - 5 years in management
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Job Purpose
- To provide Project Change Management Support for key strategic projects in the Client Value Management department which includes planning, developing and executing on defined project communication plans and working closely with Project/Change Managers to commercialise these changes into the business.
Job Responsibilities
Communication Planning
- Develop and implement communication strategies that ensure all employees are informed about the CVM function, goals, projects, and developments.
- Knowledge of best practices in project communication and stakeholder engagement applied to communication plan’s
Stakeholder Engagement
- Identify and Engage product owners and project stakeholders to determine their communication needs.
- Manage relationships with stakeholders to ensure ongoing expectations are met.
- Work with different departments to gather information and ensure that all internal communications are accurate and timely.
Content Creation and Management
- Plan, edit, and write content for various internal communication mediums such as intranets, newsletters, and email bulletins.
- Ensure that the content is engaging, informative, and consistent across all platforms.
- Apply excellent verbal and business writing skills to communicate to various stakeholders.
- Ability to prioritize tasks and manage time efficiently within project timelines.
Internal Communications
- Ensure the project team is well-informed of communications progress, changes, and key decisions.
- Effectively use internal communication tools and platforms to enhance adoption of changes.
- Provide tools and materials for managers to cascade messages to their teams.
Monitoring and Reporting
- Monitor the effectiveness of communication strategies and adjust as needed to ensure communication strategies are effective and reach all employees.
- Provide regular reports on the status of project communications and the effectiveness of communication
- Gather and analyse feedback to improve communication processes.
- Provide guidance and support related to communications gaps and issues.
- Report on communication activities and their impact on project goals
- Respond to feedback from staff and adjust communication strategies accordingly.
- Measure the effectiveness of communication efforts and make improvements as needed.
Promoting Corporate Culture
- Foster a cohesive corporate culture and ensuring that internal messages are consistent and aligned with the objectives.
- Facilitate open communication within the organization to promote a positive corporate culture.
- Organize events and initiatives that enhance employee engagement and morale
Team Dynamics
- Contribute to the achievement of team goal.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
- Assist in institutionalization of change methodology.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma/Degree in Communications or related field
Minimum Experience Level
- 3 - 5 years plus experience as Project Support Specialist, Communications Specialist or equivalent
go to method of application »
Job Purpose
- Design and execute digital campaign journeys according to the campaign backlog. Coordinating with Marketing Managers across owned platforms. Executing on the Nedbank marketing tech stack (Adobe),including but not limited to managing audiences and segmentation according to the segment requirements. Working with Direct Marketing teams for content and collateral, post-campaign reviews and optimisation.
Job Responsibilities
- Plan and implement digital campaign activities.
- Ensure all campaigns are delivered on time and within budget.
- Drive strategic digital sales levers by observing, coaching, and testing for understanding.
- Drive activation and entrench digital sales to improve revenue generating accounts.
- Drive Life cycle Management activities to increase revenue.
- Manage Direct Expenses by making use of Cost-effective multi-media solutions to improve cost of sales.
- Regular analysis and reporting.
- Reporting on campaign return on investment and making recommendations.
- Conduct related workshops and training interventions to improve client experience.
- Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
- Oversee tasks, resources, and internal and external stakeholders to ensure relevant, timeous implementation of initiatives as per the signed off marketing plan.
- Measure campaign effectiveness by applying the Return on Marketing Investment (ROMI) principles.
- Engage and collaborate with internal and external stakeholders to ensure effective and efficient implementation of marketing initiatives.
- Change management of the new marketing tool and the associated processes
- Quality assurance of journey orchestration
- Portfolio benefits tracking and ROMI measures.
Preferred Qualification
- Diploma in Marketing and Communication or Commerce
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preffered Certification
- Direct Marketing; CX Mapping
Essential Certifications
- Marketing Association of South Africa (MASA)
Minimum Experience Level
- 3-6 years' Managing integrated marketing campaigns, Brand management and PR.
- Leading others.
Method of Application
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