Current Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Group Loyalty Product Owner is based within the Vodacom Group Strategy & Commercial function and is the sole owner of the proposition rules with full commercial ownership of the loyalty proposition.
• The role is responsible for implementing against the vision for the Group Loyalty proposition and for creating a road map based on the vision 
• As the Product Owner for the Group Loyalty proposition, the incumbent will enforce standardisation of the Loyalty product across Group markets while continually guiding and informing the delivery backlog in line with the strategy. 
• The incumbent will serve as a liaison between Opcos and internal stakeholders on all proposition features representing markets’ and customers’ needs 
• The Product Owner will oversee all stages of the Group loyalty proposition including monitoring, evaluating and overseeing all stages of product creation design and development 
• The Product Owner plays a crucial role in liaising with the technology team & Opcos as well as end-d users to deliver on relevant proposition expectations in line with the strategic ambition
• This role is responsible to enforce collaboration and cocreation across markets thereby ensuring best practice principles are adopted and incorporated into the proposition  
• The incumbent will be responsible for creating and maintaining focus, momentum, and enthusiasm on the Group Loyalty VodaBucks project as well as overseeing all stages of product creation, including design and development
• Drive, lead and support commercial launch readiness for the various Opcos in partnership with marketing and commercial leads 

Your responsibilities will include:

• Day to day engagement with various stakeholders to ensure the loyalty platform meets certain requirements and preferences in line with the Group Loyalty strategy
• Ensure that the Loyalty Product comprises of all features that will enable a commercially viable launch
• Incorporate feature requests into product roadmap
• Groom and prioritize backlog
• Analyze preferences and requests of end users/Opcos 
• Keep track of industry trends
• Work with COPS across all markets and Customer Care to ensure that Terms & Conditions of the program are well represented
• Prepare content to support training for call centre support and all support functions that are customer facing 

The ideal candidate for this role will have:

• A bachelor's degree preferably in software engineering, computer science, data analytics or similar with a minimum of 5-8 years in the role 
• Good knowledge of software development and other relevant web technologies
• Familiarity with agile processes with proven hands-on experience managing all stages of the product life cycle.
• In-depth knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of product development architecture
• Proficiency in the use of analytic tools and strong analytical thinking
• Ability to monitor, learn, and implement industry best practices. 
• Good understanding of the business capability/user journey, wider organisational goals, and desired product business outcomes
• High level of EQ and mindfulness

Core competencies, knowledge, and experience:

• Is a role model for best practices in customer loyalty and continuous engagement
• Can prioritize effectively and work with large teams, including users, product development teams and management. 
• Excellent knowledge of user-centric design principles, performance evaluation and change management principles
• Ability to work independently with strong problem-solving attributes.  
• Comfortable with ambiguity and working in fluid, fast-changing environments. 
• Excellent stakeholder management with the ability to inspire, influence, and update senior executives.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role purpose:

As a member of the Vodacom Group Foundation & Partnerships leadership team to:

• Provide counsel and advice on foundation opportunities and risks facing Vodacom Group operating companies. 
• Pro-actively manage foundation management risks by influencing outcomes through strategic advocacy.
• Establish and maintain strategic relations with key stakeholders across Vodacom’s operating companies and with external donors, multilateral bodies, at regional and sub-regional levels 
• Serve as the interface between the company and the external environment on foundation matters
• Provide leadership, professional oversight and guidance to senior subject matter experts in a matrix organisation. 
• Execute the wider Social Contract company strategy
• The ideal candidate is a public affairs and stakeholder leader, passionate about Vodacom and our purpose to connect for a better future. A deeply strategic thinker with experience in navigating highly regulated industries across the African continent and the ability to grasp complex technical and policy issues.
• This role will under the direction of the Managing Executive: Foundations & Partnerships, partner closely with the global External Affairs leadership team that is dealing with several critical foundation challenges. 
• The ideal candidate has proven to be able to manage a team in a matrix organisation, devise a regional strategy, has deep knowledge of foundation dynamics across Vodacom’s footprint (DRC, Tanzania, Mozambique, Lesotho, South Africa, Kenya, Ethiopia and Egypt) and an appreciation of global debates on foundation in the communications and/or financial services industry.

Your responsibilities will include:

Manage all Foundation Connecting for Good programme activities.     

• Execute a foundation strategy and plan consisting of targeted, proactive, better evidenced, coordinated and externally focused campaigns. building on and amplifying the social contract 
• Execute a co-ordinated group / op.co strategy and plan for engagement with respective stakeholders on foundation issues 
• Leverage synergies available within Vodafone and Vodacom groups

Provide world class foundation engagement support to:

• All Vodacom Group companies (Mozambique, D.R.C., Lesotho, Tanzania, Egypt)
• Vodacom business entities
• Safaricom entities (Kenya, Ethiopia)

Execute all governance, risk, and reporting activity for all 27 foundations / charitable trusts and maintain a robust reporting platform.     

• Execute all governance, risk, and reporting activity for all 27 foundations charitable trusts
• Maintain a robust reporting platform consisting of blueprints and dashboards.

Work with Finance to ensure continued strong Ext and Int audit performance.    

• Ensuring strong external and internal audit performance for Group and relevant OpCos
• Achieving alignment and financial targets 

Executing Foundation strategies across all OpCos

• Lead CSI strategies across all OPCOs and support monitoring and evaluation of all programmes
• Contact point for OPCOs for requests of supporting implementation of CSI strategy
• Lead the development of CSI annual plans based on OPCO strategy
• Leading key CSI issues identified in CSI plans, as required, leveraging experts from Vodacom and Vodafone
• Share Vodacom Group and Vodafone Best Practices across all markets
• Have good understanding of the OPCOs socio-economic environment to position OPCOs sustainability programmes and initiatives

The role requires an expert with broad and comprehensive understanding of CSI related matters applicable in the financial and communications sector in different jurisdictions, the sensitivities involved in reconciling business needs and opportunities with risk minimisation.  The ideal candidate would be required to provide thought leadership and manage a team of foundation and partnership professionals.

The ideal candidate for this role will have:

• Advanced Degree Public Affairs, Politics, and/or Economics
• Interest and willingness to travel
• 10-15 years’ experience (including senior management experience) in telecoms, banking or related highly regulated industry i.e. similar socio-economic and security features dealing  with regulation, government / public sector relationship building, etc.

Technical / Professional Expertise

• Experience of senior leadership and management in a matrix organisation working with highly specialised experts.
• Significant experience and track record of managing strategic outreach with a diverse set of stakeholders
• Track record of identifying, monitoring and analysing policy and regulatory issues across African jurisdictions. Good understanding of policy and regulatory issues facing communication and financial service providers required. 
• Excellent communication skills – written and verbal
• Experience executing cross-functional campaigns

Competency / Performance Drivers

• Analysis and Synthesis: Ability to analyse a complex set of information requiring a mixture of technical / professional competencies to comprehend, the ability to synthesise the issue and propose a decision
• Decision making: The ability to communicate, influence and negotiate successfully to conclude agreement on complex and important issues
• Relationship management: Ability to liaise and communicate effectively externally and to project a positive image of the company
• Leadership: Ability to manage, motivate and develop a team of high performance, high skill staff of diverse technical and professions backgrounds.  Ability to provide functional leadership across the business
• Integrity and resilience: Ability to operate / negotiate in high pressure situations, a strong sense of principle and the ability to represent and maintain a principled position in a negative or hostile situation.

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Role purpose:

• Own and Execute on the Vodapay customer strategy and deliver a differentiated customer experience through partners, the Vodapay support centre and digital support channels.  Responsible for the Vodapay Customer Service Operational and Commercial relationship with a portfolio of Outsourced Business Partners with a focus on delivering on our Customer Promise. 

Your responsibilities will include:

• Deliver & execute against COPS & Vodapay’ service transformation strategy  
• Drive the execution and delivery of superior customer engagement via the VodaPayapp
• Own and execute on the enablement of digital customer journeys, digital self-service, call centre functions, and insights to ensure the VodaPayapp is constantly improved to resolve customer engagements.
• Managed Outsourced contracts, monitor compliance with contract conditions and group performance standards and targets, 
• Ensure that the outsourced estate as a whole is progressive and unlock innovation. 
• E2E accountability for Vodapay Customer Experience
• Ensure the Vodapay support teams are functioning optimally and efficiently.
• Deliver through cross functional, engaged teams and establish a culture of continuous improvement.
• Deliver automation against revenue cost targets. 
• Responsible for Cost management 
• Deliver key operational and strategic solutions that impact the Customer experience and align to the Commercial Operations Strategy

This role requires a passion for the customer, strong execution, delivery capability and the operational expertise to manage partners and internal support teams across geographies, locations and touch points. Commercial competency and planning cross functional team delivery is critical to the role. 

The ideal candidate for this role will have:

Education and Experience

• Relevant 3 year tertiary qualification – Essential 
• MBA or MBL qualification will be an advantage 
• A minimum of 8 years work experience including: 
• 3 years in a Customer Care environment 
• 1 year Call Centre outsourcing experience 
• 2 -  3 years in a leadership position is essential 
• Experience dealing with senior leadership teams is essential
• Proven track record of recommending changes and continuous improvement initiatives across multiple areas.
• Ability to consult across business units and a sound appreciation of commercial and technological environments within the ICT sector.

Job Knowledge:

• Knowledge of Customer Service and Call centres is essential 
• Knowledge of Outsourcing principles and Outsourced Operating models is essential 
• A sound understanding of organisational design is essential
• Knowledge of Contract management is essential 
• Knowledge of drafting and interpreting commercial agreements is essential
• End-to-end customer management principles and NPS is essential
• Sound Commercial understanding and Financial acumen
• Stakeholder management

Job-Related Skills:

• Planning, organising and coordination skills are essential
• Decision-making and problem-solving skills are essential 
• Conflict management skills are essential 
• Quality management skills are essential 
• Negotiation skills are essential 
• Analytical skills are essential 
• Inter-personal and communication skills are essential 
• Detail orientated

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Role Purpose/Business Unit:

• Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you! 
• In this role you will be part of a team that will shape the future of Vodacom’s technology landscape.
• We are on the lookout for a dynamic and visionary Spectrum Snr. Specialist to develop Spectrum Strategies and analyse the efficient use of Mobile, Transmission and Satellite spectrum across the entire Vodacom and Vodafone footprint.

Your responsibilities will include

• Developing and testing Spectrum Strategies for Mobile, Transmission and Satellite spectrum using forecast requirements, specifying opportunities for optimization of existing assets through re-farming, including defining a roadmap of new spectrum acquisition opportunities.
• Developing capabilities to perform Spectrum modelling to determine the long term spectrum forecasting of each market’s spectrum requirements according to different scenarios.
• Support technical regulatory initiatives that aim to support regulators in developing regulations that promote the efficient use of spectrum including evaluating the impact of proposals by regulators and developing counter proposals.
• To co-ordinate & execute spectrum acquisition/partnerships projects and special investigations including testing pioneering technologies to support the introduction of viable new technologies, for example access through non-terrestrial networks.

The ideal candidate for this role willl have

• 4-year Degree in Electronic Engineering or a relevant field of study (minimum)
• M.Eng/ M.Sc Eng in Electrical/Electronic Engineering will be advantageous but not necessary
• 5-8 years of work experience in the telecoms industry specific to Spectrum, Technical Regulation of Spectrum, Access Technologies and in strategic roles related to these areas.
• Knowledge & experience in the Access Networks for Mobile, Microwave, and/or Satellite including in depth knowledge on supporting technologies in Transmission (Fiber, Router, Synchronisation and switching technologies), international backhaul, core network and relevant vendors.
• Knowledge and experience in performance management and planning tools in Mobile, Microwave and Satellite deployments for Telecommunications spanning access technologies such as GSM, UMTS, LTE and NR Technologies and systems
• Knowledge and experience in data engineering, data analytics, machine learning or artificial intelligence will be advantageous.
• Analytical thinker and solution-oriented planning & implementation
• Mathematical and Network modelling knowledge (in Excel and MATLAB using SQL)

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

go to method of application »

Role Purpose/Business Unit:

• The primary focus is on promoting Vodacom as more than just a telecommunications company. A key acceleration unit is Vodacom Financial Digital Services, encompassing a range of products under Vodacom Financial and Digital Services such as the VodaPay App, consumer Lending products, consumer Insurance Solutions, and Digital Lifestyle Services.
• The goal is to provide the best segmented propositions and customer experience within our digital ecosystem. Central to our aspirations is the ability to offer an unmatched, operationally efficient, and commercially viable Vodacom experience across all digital touchpoints. To support this vision, Vodacom Financial Services is striving to be a best-in-class customer centric company.
• The role is responsible for growing and driving online revenue, sales and marketing-related KPIs for the consumer business portfolio, including payment, lending, insurance, and digital lifestyle solutions. It will provide clear direction for strategic planning related to go-to-market activities, including strategic planning, marketing investment, and retrospective media and creative performance campaign analysis.
• This role will work closely with the Product, Analytics, Brand, Social Media, UX, Operations, and Finance teams within Digital Lifestyle Services as well as Vodacom Financial Services teams. Outputs include driving GTM campaign strategies and plans to deliver on overall marketing, brand and commercial goals within the various business units.
• The function plays a primary role in driving the optimization of the overall behavioural measurement score (BMS) for brand consideration and digital channel experience (TNPS), as well as revenue generated through digital and physical channels and associated cost savings. The role will be transformational and lead the acceleration required for the consumer product marketing portfolio to become a leading competence within Vodacom Financial Services.

Your responsibilities will include:

Identification of Key Target Audiences:

• Develop and implement a comprehensive marketing strategy tailored to the consumer financial and digital business portfolios.
• Focus on achieving online sales and supporting the product team to meet overall business KPIs.

Media Planning and Implementation:   

• Plan, implement, and manage performance across all media types including TV, OOH, Radio, Retail, activations, premium display, mobile display, programmatic advertising networks, paid search, and paid social.
• Ensure optimal allocation of the marketing budget across various channels to maximize ROI and achieve marketing objectives.

Overseeing Marketing Activities:

• Manage and coordinate all marketing activities related to the business consumer portfolio.
• Collaborate with internal teams (Product, Analytics, Brand, Social Media, UX, Operations, and Finance) to ensure cohesive and effective marketing campaigns.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Ensure compliance with brand guidelines and consistency in messaging across all marketing channels.

Drive Breakthrough Marketing Innovation:

• Identify and implement innovative marketing strategies and tactics to differentiate Vodacom's consumer products and services in the market.
• Stay abreast of the latest marketing trends, technologies, and best practices to drive continuous improvement and innovation.
• Foster a culture of creativity and experimentation within the marketing team.

Provide Inspirational Leadership and Coaching:

• Lead and inspire the Vodacom Financial and Digital Services organization, as well as external partners, to deliver all media, brand, and commercial outcomes.
• Mentor and develop team members, promoting a high-performance culture and ensuring the team has the skills and resources needed to succeed.
• Facilitate collaboration and communication across different departments to achieve common goals and drive business growth.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• 3-year Business related Degree or National Diploma essential

Core competencies, knowledge, and experience:

• Minimum of 8 to 10 years of relevant experience essential in:

Digital and ATL Media and Channels:

• Proficient in managing both digital and above-the-line (ATL) media and channels, ensuring cohesive and integrated marketing campaigns.

Driving Commercial & Operational Targets:

• Proven track record in achieving commercial and operational targets for the portfolio domain, including sales, revenue, profitability, and product/service adoption.
• Strategic Planning and Competitive Market Positioning:
• Expertise in creating and executing strategic plans aimed at gaining market share from competitors, with a focus on innovative and effective market positioning.

Agency and Media Management:

• Extensive experience in managing creative agencies and media for large consumer-facing brands, ensuring high-quality and impactful marketing outputs.

Organizational Navigation and Relationship Building:

• Skilled in working within complex organizations, capable of building strong relationships and credibility at multiple levels both internally and externally.
• Experienced in running agile teams, fostering a flexible and responsive work environment.

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role purpose:

• The Executive has business development goals including both new sales and cross-selling additional services to prospective and existing clients. The Executive head in the Cloud Solutions Team is the liaison with clients and the cloud service team and is responsible for the management of multiple programmes simultaneously including scheduling, staffing, and coordinating required activities with clients and internal resources. As a leader of engagement teams, the Executive develops internal methodology, plus training, mentoring and guidance to staff to enable completion of assigned tasks. Key to the executive is working with product development to create the strategy, execution plan and portfolio go to market (GTM) partnering with cross-functional and industry vertical teams.

Your responsibilities will include:

• Manage Business Development Managers, Solution Architects and Service delivery engineers
• Assist the Sales and Pre-Sales teams with customer engagements
• Develop Partner channels and gain Market Share through Partner sales.
• Research and select high priority customer engagements.
• Develop and Manage account plans for strategic customers.
• Lead competitive learning by market research, evaluating competitor products, programs, weaknesses, strengths and strategies and then educating key internal stakeholders to develop competitive solutions.

The ideal candidate for this role will have:

• Degree or Diploma in engineering or IT (NQF level 7), MBA or business qualifications/MDP are advantageous. Recommended additional qualifications: Management Qualification Diploma/Degree
• 8 – 10 years’ experience in the Solution Management Space and AWS Certification
• 10 -13 Years of Management experience in an ICT professional services organisation. 
• 5 – 10 years’ experience in product development. Go to market planning and execution.
• Experience in responding to Cloud Services and Hosting Tenders
• Experienced in presenting Enterprise Solutions and offerings to Customers
• Experienced in presenting and closing sales deals with customers at C level.
• Account Management with Customers

Core competencies, knowledge and experience:

• Experience in AWS Cloud, hosting, solution sales, managed services and marketing and commercial operations. 
• Extensive and Strong business acumen with a deep strategic perspective and ability to quickly understand global business strategy
• Broad understanding of global customer needs; business cases and how customer use our technology
• Excellent CXO Customer facing presentation and influencing skills
• Detailed knowledge of AWS Cloud Agreements, Licensing and Cloud Products and Solutions 

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Role Purpose/Business Unit:

• The Order to Cash (OTC) function is responsible to correctly execute all trade partner commission payments, acquisition and retention accounting as well as generate credit notes and invoices for trade partners. The accurate recording and accounting of inventory will also be an essential part of this role. The end result is to accurately reflect the financial position of the organization and to ensure local financial statements are compliant with accounting standards.

Your responsibilities will include:

• Accounting and recording of transactions relating to Dealer commissions and incentives due to trade partners.
• Accounting and recording of transactions relating to inventory purchased from suppliers and sold to customers.
• To automate manual-intensive processes by either creating models or enhancing the existing process.
• To ensure FinOps reimbursement processes are adhered to when new products/tariffs/processes are implemented by business
• To timeously prepare, review and maintain all SOX-related controls/documents
• Manage the Callidus system changes and improvement initiatives

The ideal candidate for this role will have:

• Matric - essential
• Degree in Accounting or related degree is essential
• 5 – 7 years of Dealer Commissions experience
• 5 – 7 years Month-end Reporting experience
• Accounting qualification
• Experience in dealing with Internal and External Parties to resolve queries 
• Experience in dealing with Exec Heads, Managing Executives & other key stakeholders

Job Knowledge:

• Dealer Commissions   
• Reconciliation and Reporting
• MS Excel advanced 
• Power BI 
• Eppix
• Siebel
• Remedy
• Infoweb

Job-Related Skills:

• Interpersonal skills  
• Problem resolution skills
• Excellent communication skills – both written and spoken
• Time Management Skills
• Attention to detail
• Analytical and investigative mind

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

go to method of application »

Role Purpose/Business Unit:

• The primary focus is on promoting Vodacom as more than just a telecommunications company. A key acceleration unit is Vodacom Financial Digital Services, encompassing a range of products under Vodacom Financial and Digital Services such as the VodaPay App, consumer Lending products, consumer Insurance Solutions, and Digital Lifestyle Services. The goal is to provide the best segmented propositions and customer experience within our digital ecosystem. Central to our aspirations is the ability to offer an unmatched, operationally efficient, and commercially viable Vodacom experience across all digital touchpoints. To support this vision, Vodacom Financial Services is striving to be a best-in-class customer centric company. The role is responsible for growing and driving online revenue, sales and marketing-related KPIs for the consumer business portfolio, including payment, lending, insurance, and digital lifestyle solutions. It will provide clear direction for strategic planning related to go-to-market activities, including strategic planning, marketing investment, and retrospective media and creative performance campaign analysis. This role will work closely with the Product, Analytics, Brand, Social Media, UX, Operations, and Finance teams within Digital Lifestyle Services as well as Vodacom Financial Services teams. Outputs include driving GTM campaign strategies and plans to deliver on overall marketing, brand and commercial goals within the various business units. The function plays a primary role in driving the optimization of the overall behavioural measurement score (BMS) for brand consideration and digital channel experience (TNPS), as well as revenue generated through digital and physical channels and associated cost savings. The role will be transformational and lead the acceleration required for the consumer product marketing portfolio to become a leading competence within Vodacom Financial Services.

Your responsibilities will include:

Identification of Key Target Audiences:

• Develop and implement a comprehensive marketing strategy tailored to the consumer financial and digital business portfolios.
• Focus on achieving online sales and supporting the product team to meet overall business KPIs.

Media Planning and Implementation:   

• Plan, implement, and manage performance across all media types including TV, OOH, Radio, Retail, activations, premium display, mobile display, programmatic advertising networks, paid search, and paid social.
• Ensure optimal allocation of the marketing budget across various channels to maximize ROI and achieve marketing objectives.

Overseeing Marketing Activities:

• Manage and coordinate all marketing activities related to the business consumer portfolio.
• Collaborate with internal teams (Product, Analytics, Brand, Social Media, UX, Operations, and Finance) to ensure cohesive and effective marketing campaigns.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Ensure compliance with brand guidelines and consistency in messaging across all marketing channels.

Drive Breakthrough Marketing Innovation:

• Identify and implement innovative marketing strategies and tactics to differentiate Vodacom's consumer products and services in the market.
• Stay abreast of the latest

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• 3-year Business related Degree or National Diploma essential

Core competencies, knowledge, and experience:

• Minimum of 8 to 10 years of relevant experience essential in

Digital and ATL Media and Channels:

• Proficient in managing both digital and above-the-line (ATL) media and channels, ensuring cohesive and integrated marketing campaigns.
• Driving Commercial & Operational Targets:
• Proven track record in achieving commercial and operational targets for the portfolio domain, including sales, revenue, profitability, and product/service adoption.

Strategic Planning and Competitive Market Positioning:

• Expertise in creating and executing strategic plans aimed at gaining market share from competitors, with a focus on innovative and effective market positioning.
• Agency and Media Management:
• Extensive experience in managing creative agencies and media for large consumer-facing brands, ensuring high-quality and impactful marketing outputs.

Organizational Navigation and Relationship Building:

• Skilled in working within complex organizations, capable of building strong relationships and credibility at multiple levels both internally and externally.
• Experienced in running agile teams, fostering a flexible and responsive work environment.
• Leadership/Management Experience: Minimum of 5 years of leadership, and management experience, demonstrating strong team leadership and development capabilities.

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

go to method of application »

Job Description

Business Unit:

• M-Pesa is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 60 million active customers Financial Services, Enterprise, Merchant and Retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
• M-Pesa Africa is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
• We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.

Role purpose:

• To support M-Pesa in achieving its goal of becoming the #1 FinTech company in Africa, and as part of the M-PESA Africa Architecture Team you will be responsible for establishing and maintaining software architecture and designs for deployment of mobile money solutions. You will also work with the Software Engineering Team, Cyber Team, as well as other Technology and Operations teams to ensure alignment with company and industry standards and policies. You will propose new software architecture options using approved design patterns or working to agree on architectural approaches with multiple parties for new business propositions.
• The agile SAFe Framework has been adopted across M-PESA and in line with the framework you will acquire a systems-thinking mindset that supports the continuous flow of value through the Continuous Delivery Pipeline enabling and fostering a DevOps culture. Working closely with Agile Teams, you will help them implement enablers that define, explore and evolve our solutions. You will help plan and develop the Architectural Runway in support of new business Features and Capabilities by actively participating in Program Increment (PI) planning, System Demos and Inspect and Adapt (I&A) events. You will have an overarching appreciation for Agile Architecture in SAFe promoting a set of values, practices and collaborations that support the active, evolutionary design and architecture of our systems.

Your responsibilities will include:

Intentional Architecture design

• Provide software architecture and designs using industry standard notations, such as UML and Data Flow Sequences
• Ability to read code and map code to Software Designs
• Define a set of purposeful architectural strategies and initiatives which enhance solution design, performance, and usability
• Provide guidance for inter-team design and synchronise architectural implementation activities of systems
• Designing software architecture that enables testability, deploy-ability and releasability
• System Design:
• Create high-level software architecture blueprints and design specifications for applications.
• Define the overall structure of the application, including the choice of frameworks, platforms, and tools.

Emergent design

• Provide the technical basis for a fully evolutionary and incremental implementation approach helping developers and designers respond to immediate
• user needs allowing the architectural design to evolve.

Architecting for DevOps and Release on Demand

• Ensuring solutions are architected for continuous deployment and delivery by decoupling deployments from releases
• Defining a Minimum Viable (“just enough”) Architecture supporting the creation and evolution of systems and systems interfaces
• Fostering architecture as code through common naming conventions, attributes and annotations
• Build quality in by automating architectural compliance checks
• Promoting and building trust in the Continuous Delivery Pipeline for Agile Release Trains to independently explore and test ideas in a true production environment
• Develop prototypes to validate architectural decisions and demonstrate concepts.
• Experiment with new technologies and methodologies to assess their viability.

Support Alignment

• Collaborating with Systems, Security, and Data Architects to ensure discrete solutions created by ARTs and Suppliers fit into and support the larger capabilities of the overall solution
• Participate in backlog refinement and prioritisation sessions
• Define enabler capabilities and NFRs
• Participate in regular Architect Sync sessions to ensure consistency in emerging designs and managing trade-offs across all ARTs and Shared Service teams
• Participate in regular Solution Demo sessions to demonstrate new implemented approaches and assessing fitness for purpose
• Collaborate with Release Management to assess releasability of elements of the solution in line with the Release Strategy
• Actively working with Agile Teams to ensure that emergent design choices minimise technology complexity and avoid

The ideal candidate for this role will have:

Qualifications and Experience

• Science/Computer Science/Engineering related degree or equivalent work experience
• 5+ years technical background inclusive of software architecture, software design, software development lifecycle
• Certification in Solution Architecture, TOGAF, Cloud expertise is desired
• Domain experience in Financial Services and Financial technologies will be an added advantage
• A “hands-on software architect” capable of sharing best principles and practices with the Architecture Team
• Ability to mentor/coach developers and other architects in architecture principles
• Strong business acumen and leadership mindset with the ability to communicate and influence others
• Has demonstrable knowledge and experience in both Agile and Waterfall methodologies
• Fast learner on both the technical and business side
• Strong customer-centric mindset.
• Ability to stay organized while managing competing priorities.
• Excellent verbal and written communication skills
• Demonstrated interpersonal skills to interface well with clients and partners at all levels.
• Outstanding communications ability to a diverse customer audience, executives, product, and technology stakeholders
• Strong relationship management skills
• Experience demonstrating strong leadership, self-motivation, and accountability.

Essential:

• Producing High- and Low-Level designs (using industry standard notations such as UML) for Software Solutions required to run Tier 1 Business Critical Applications.
• Expertise in deploying, configuring, and supporting Software into Dev, Test, and Operations environments
• API and middleware design and build experience
• Experience of implementation projects
• Strong understanding of security principles, standards, and frameworks such as ISO 27001, NIST, and CIS Controls.
• Proficiency in multiple programming languages (e.g., Java, C#, Python, Rust).
• Experience of various software engineering playbooks (Agile development, Automated testing, Code reviews, Continuous delivery, Continuous integration, Machine learning. Observability, Privacy, Reliability, Security)
• Strong experience in designing scalable, reliable, and secure software systems.
• Knowledge of architectural styles and patterns (e.g., Microservices, SOA, MVC, Event-driven architecture).
• Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud).
• Understanding of cloud architecture and services (e.g., serverless computing, containerization, orchestration).
• Proficiency in SQL and NoSQL databases.
• Experience with data modeling, data warehousing, and data integration.
• Knowledge of software security principles and best practices.
• Experience with identity management, authentication, and authorization.
• Skills in performance tuning, load balancing, and monitoring.
• Ability to diagnose and resolve performance issues.

Desirable

• Experience of continuous delivery and release automation processes.
• Experience in analysing application demands to ensure the correct sizing of infrastructure
• Experience working in or with countries other than origin
• Experience running and maintaining software repositories
• Experience with implementing design governance processes and methods
• Knowledge and interest in market-leading Mobile Money technologies, suppliers and innovations
• Knowledge of Mobile Network Operators
• Understanding of Programme-level technical and architectural policies and ability to transform that policy into detailed technical design.
• Ability to convey technical details at technical review forums (e.g. technical change advisor boards)
• Experience in Service Management and knowledge of ITIL

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Role Purpose/Business Unit:

• To create and conduct implementation of the ASOC strategy to establish and support a Centralized Core Configuration service to all Vodacom’s Roaming partners.

Your responsibilities will include:

• Testing of services: 2G, 3G, GPRS, UMTS, MMS, SMS, LTE and VoLTE voice and data on existing and new networks. Applicable for prepaid and post-paid services.
• Provide support to all roaming partners around the world pre and post IREG testing period. Provide detailed information on products, services, and call flows. 
• Plan and implement roaming partner databases on all core network entities HLR’s/HSS’s, VLR’s/MME’s/MSS’s, SGSN’s/SGW’s, GGSN’s/PGW’s, DNS, CSG, STP’s and DRA’s. On multiple vendors Nokia, Huawei and Cisco.
• High level of functional understanding of all core network elements in the network including. Ensuring that roaming databases are current and up to date. Verify current database for correctness and performing audits.
• RPA development. Convert business requirement and daily tasks into processes that automate tasks and functions. Create, review and update documentation, diagrams, write code and provide support. Able to follow and understand someone else’s code and error logs

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• Grade 12 essential
• National Diploma or BTech/BSc Degree (NQF 6/7) – Electrical Engineering or Information Systems

Additional Requirements of the role:

• You will be required to work over-time from time to time in the evenings and over the weekend.
• You will be required to perform standby functions for 1 week once every two months on a rotation basis.
• You may be required to travel to international destinations for a short period of time

Core competencies, knowledge, and experience:

• 3-5 years minimum experience in mobile networks, protocols: SCCP, MAP, CAP and Diameter is essential,
• Experience in UiPath, Visual Basic and Python, development, and documentation would be an advantage,
• 3 years min experience in Mobileum Site system, setting up test cases and reports,
• 3 years min experience using Agile methodology and working the agile way,
• High level knowledge of using MS Word, Excel, PowerPoint and Visual Studio essential,

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role purpose:

• The Quality Engineering Manager is responsible for leading a team of quality engineers and ensuring the implementation of effective quality control processes throughout the product development lifecycle. This role involves collaborating with cross-functional teams to drive continuous improvement, maintaining regulatory compliance, and enhancing overall product quality. This individual assumes the responsibility of crafting and executing quality assurance policies and protocols, performing meticulous audits, and pinpointing opportunities for enhancement.

Your responsibilities will include:

• Team Leadership: Lead, mentor, and develop a team of quality engineers to achieve departmental goals and objectives.
• Quality Assurance: Develop and implement quality assurance strategies, methodologies, and processes to ensure product quality meets or exceeds customer expectations.
• Process Improvement: Identify opportunities for process improvements and lead initiatives to enhance efficiency, reduce defects, and optimize quality control procedures.
• Cross-functional Collaboration: Collaborate with product development, engineering, operations, and other relevant teams to integrate quality requirements into the product development lifecycle.
• Regulatory Compliance: Ensure compliance with relevant quality standards, regulations, and industry best practices (e.g., ISO, etc.).
• Risk Management: Identify and mitigate quality-related risks throughout the product lifecycle, from design and development to production and post-market support.
• Quality Metrics and Reporting: Establish key performance indicators (KPIs) and metrics to measure quality performance, and provide regular reports to management on quality trends, issues, and improvement initiatives.
• Supplier Quality Management: Work with suppliers to establish quality requirements, conduct supplier audits, and drive improvements in supplier quality processes.
• Customer Focus: Champion a customer-centric approach to quality management, ensuring that customer feedback and requirements are incorporated into quality improvement efforts.
• Training and Development: Provide training and development opportunities for quality engineering staff to enhance their skills and capabilities.

The ideal candidate for this role will have:

• Bachelor's degree in engineering or a related field (advanced degree preferred).
• 6 years of experience in quality engineering or a related role, with 2 years in a leadership or managerial position.
• Strong understanding of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean, etc.).
• Proven track record of successfully implementing quality improvement initiatives and driving cultural change.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a cross-functional team environment and influence stakeholders at all levels of the organization.
• Familiarity with relevant quality standards and regulations (e.g., ISO 9001, ISTQB, etc.).
• Previous Experience in the Mobile Money Industry will be advantageous