Current Vacancies at Momentum Metropolitan Holdings Limited

Role Purpose    

• Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements    
Qualifications

• Matric or equivalent NQF Level 4 qualification
• FAIS Representative Regulatory Exam Level 5 passed
• 120 credit FAIS recognised qualification

Experience

• 3-5 years’ working experience in the insurance industry environment
• A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
• FAIS Tier 1 & 2 financial products (Long term insurance products, Pension benefit products and Collective investment scheme products)
• Class of Business 3 and 7 (Preferable)

Skills and Knowledge

• Relationship building
• Networking
• Good communication
• Computer Literacy  
• Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
• People Management

Other requirements

• Driver’s license and own vehicle

Duties & Responsibilities    
INTERNAL PROCESS

• Managing a team of Financial Advisors
• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies, and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

CLIENT

• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

FINANCE

• Give input into the budget for area and implementation of financial regulations.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

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Role Purpose    

• The Legal Consultant: Liabilities is responsible for assessing and defending the company and its clients against third-party claims. Added responsibilities are the consideration of public liability and personal injury claims.

Requirements    

• Matric
• Previous liabilities experience in a short-term insurance industry
• Customer care and/or service experience essential
• FAIS accreditation or a FAIS-recognized qualification will be highly beneficial.
• A Legal qualification will be beneficial

Duties & Responsibilities    

• Assessing merits which entails research and a sufficient knowledge of the Law of Delict, principles pertaining to motor vehicle collisions, an understanding of certain applicable Acts. Assessing quantum and taking all relevant factors in consideration when dealing with liability claims received from other individuals or insurance companies
• Extensive liaison with third parties, witnesses, clients, brokers, insurance companies and attorneys
• Negotiating settlement offers and paying relevant attention to detail in each claim
• Processing of payments and all other administrative tasks received
• Handling and resolving all queries and problems from payment of claims and invoices from service providers within specific turnaround times's clients and third parties
• Conduct all the above to the required performance and quality standards that are in place

Competencies    

• Examining information
• Interacting with people
• Checking things
• Documenting facts
• Establishing rapport
• Articulating information
• Communication skills
• Persuasion and negotiation skills

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Role Purpose    

• To contribute to the organisational goals by investigating, negotiating and administering claims. Identify and prevent fraudulent claims and manage expenditure on settled claims.

Requirements    

• Matric
• Minimum 3 years of investigative experience in a short-term personal claims environment
• Completion of an investigations programme would be beneficial
• FAIS accreditation or a FAIS recognised qualification will be highly beneficial

Duties & Responsibilities    

• Receive personal line claims identified by the fraud prediction model for validation
• Confirm merits of each claim through comprehensive assessment of the item and incident
• Apply the policy to ensure the loss is covered in terms of the contract
• Compile a comprehensive report on all findings and make a recommendation on a claim based on merits/evidence found during the validation process
• Refer all recommendations not within your mandate to the line manager for approval
• rrespective of the outcome of the claim the broker, client and claims advisor to be notified (rejected claims to be communicated verbally and in writing)
• The key focus of a claims investigator is to limit financial losses due to a policy/claim fraud and to finalise and adjust claims accurately
• Obtain all evidence in a proper manner to ensure that it is admissible as evidence in a court of law
• Act as complainant where fraud is found and render all assistance and evidence to ensure the prosecution of the person who committed/attempted to commit fraud
• Assist/influence other areas of the business once an investigation is concluded, i.e. report on the quality of the sale/policy wording and application or adjustment of underwriting criteria
• Report on any risks identified and suggested controls and report any other failures which influences the merits of an investigation

Internal Process:

• Enhance service delivery in the claims departments
• Contribute to optimising work practices and procedures via suggestions
• Up skill/influence claims advisors by sharing knowledge
• Effectively build, maintain and manage relationships with clients, brokers, service providers and business partners
• Ensure investigations are done in a professional manner and all parties are updated regularly on the progress
• Achieve minimum standards with regards to saving ratios, turnaround time, Customer Satisfaction scores, Ombudsman overturned ratios and expense ratios
• People:
• Live the Momentum values
• nteract with colleagues and supply manager investigation results
• nteract with other business units i.e. claims, client services, brokers, compliance, legal etc
• Build relation/interact with support services to ensure efficiency
• nteract with clients, brokers and service providers

Competencies    

•  Analytical Thinking
• Information Seeking
• Directiveness
• Initiative 
• Flexibility
• Client-centric

go to method of application »

Role Purpose    

• To contribute to the organizational goals by investigating, negotiating, and administering claims. Identify and prevent fraudulent claims and manage expenditure on settled claims.

Requirements    

• Matric
• FAIS accreditation or a FAIS-recognised qualification will be highly beneficial
• Minimum experience of 3 years of investigative experience in Personal and commercial claims environment

Duties & Responsibilities    

• Receive personal and commercial line claims identified by the fraud prediction model for validation
• Confirm merits of each claim through comprehensive assessment of the item and incident
• Apply the policy to ensure the loss is covered in terms of the contract
• Compile a comprehensive report on all findings and make a recommendation on a claim based on merits/evidence found during the validation process
• Refer all recommendations not within your mandate to the line manager for approval
• Irrespective of the outcome of the claim the broker, client, and claims advisor are to be notified (rejected claims are to be communicated verbally and in writing)
• The key focus of a claims investigator is to limit financial losses due to a policy/claim fraud and to finalize and adjust claims accurately obtain all evidence in a proper manner to ensure that it is admissible as evidence in a court of law
• Act as complainant where fraud is found and render all assistance and evidence to ensure the prosecution of the person who committed/attempted to commit fraud
• Assist/influence other areas of the business once an investigation is concluded, i.e. report on the quality of the sale/policy wording and application or adjustment of underwriting criteria
• Report on any risks identified and suggested controls and report any other failures that influence the merits of an investigation

Internal Process:

• Enhance service delivery in the claims departments
• Contribute to optimising work practices and procedures via suggestions
• Up skill/influence claims advisors by sharing knowledge
• Effectively build, maintain and manage relationships with clients, brokers, service providers and business partners
• Ensure investigations are done in a professional manner and all parties are updated regularly on the progress
• Achieve minimum standards with regards to saving ratios, turnaround time, Customer Satisfaction scores, Ombudsman overturned ratios and expense ratios

People:

• Live the Momentum values
• Interact with colleagues and supply manager investigation results
• Interact with other business units i.e. claims, client services, brokers, compliance, legal etc.
• Build relation/interact with support services to ensure efficiency
• Interact with clients, brokers and service providers

Competencies    

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Client-centric

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Role Purpose    

• The purpose of this position is to determine the merit of segmented motor and non-motor claims by performing investigations, verifying the description of the event with the loss and make sure that all valid claims are being processed within SLA from the desk. You would also need to identify problematic claims (red flags) and have it sent for further validation by one of the field teams.

Requirements    

• Matric/ grade 12.
• Minimum 3 years’ relevant work experience in short-term motor merit claims/ claims investigation.
• Sound understanding of policy wordings and application thereof.
• Investigative abilities to identify red flag claims.
• Any previous claims handling, pre-support, and or post-support experience is advantageous.
• Attained product training in the following areas: Motor, Household Contents, Personal Possessions, and all Commercial products.
• Understanding of the Principle of insurance.
• Technical skills in the following areas: End-to-end claims handling procedure. Please

Duties & Responsibilities    

• Manage workload and complete claims within SLA. 
• Validate claims from the desk.
• Listen to relevant recordings, sales/ claims/ Momentum assist.
• Complete merit report with all findings.
• Conduct assessment with clients, interview authorities & witnesses.
• Dealing with Underwriters and Claims technical.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers.
• Presentation of claims in claims committee.
• Making notes on systems, process claims and upload documents.
• Compiling of rejection letters and distribution thereof to relevant stakeholders

Competencies    

• Analytical Thinking 
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Client-centric

Skills

• Ability to verify and interpret policy and appraisal detail.
• Be able to think on your feet. 
• Basic computer skills (MS office).
• Familiar with Momentum Insure systems.
• Good communication skills (Verbal and written).
• Excellent Telephonic skills.
• Ability to handle conflict and negotiate.
• Basic business ethics .

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ole Purpose    

• Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability

Requirements    

• 2 years’ experience in a sales and/or customer service role
• 2 years’ experience in the insurance and/or financial services industry rendering financial advice (advantageous)
• Matric or equivalent NQF 4 qualification
• Compliance with FAIS Fit and Proper requirements
• Finance or Business related tertiary qualification (desirable)
• Driver’s license and own transport (desirable)

Duties & Responsibilities    
INTERNAL PROCESS

• Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision-making process.
• Sell products in line with client’s financial needs by conducting affordability analysis in order to achieve clients’ financial goals.
• Calculated and advise on tax and legal implications of products and or changes.
• Accurately capture client information, relevant actions and sales on the systems.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Achieve set targets on production, quality and conversion.
• Adhere to compliance requirements in the sales process in line with legislative requirements.
• Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

• Examining Information: Analyse and process information; ask probing questions and strive to find solutions to problems
• Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
• Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
• Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
• Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
• Meeting Timescales: Strong focus on meeting target and deadlines

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Role Purpose    

• Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle and other various claims from clients.

Requirements    

• Matric or qualification equivalent to matric
• At least 1 year claims experience in a short-term insurance industry
• Previous call centre experience with an above average performance track record

Duties & Responsibilities    

• Capture/Register claims on the PREMIA systems
• Handle administration and follow ups concerning claims
• Liaise with clients, service providers & assessors
• Handle and resolve queries from clients/service providers
• Validate claims within turnaround times
• Handling and resolving queries and problems from clients and service providers
• Payment of claims and invoices from service providers within specific turnaround times
• Conduct all the above to the required performance and quality standards that are in place

Competencies    

• Excellent administration and organisational skills
• Excellent interpersonal and communication skills (verbal and written)
• Computer literate is essential
• Self-disciplined and self-motivated
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with an investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability
• Conflict handling
• Attitudes
• Computer literacy
• Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time