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MANCOSA is a registered, private tertiary institute committed to the provision of affordable, accessible, and accredited management programmes - both undergraduate and postgraduate qualifications - throughout Africa and the globe.
A proud member of the Honoris United Universities network, the first and largest pan-African private higher education network,...
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Job description
CORE FUNCTIONS
Leadership and Strategy:
- Lead the advancement of Teaching and Learning excellence through strategic program planning and execution.
- Drive the quality assurance of T & L processes, ensuring compliance with standards and regulations.
- Understand and lead T&L within a SA higher education regulatory environment for distance online education.
Lecturer Development:
- Enhance lecturer proficiency in T & L through targeted strategies, with an emphasis on active learning methodologies.
- Through training foster reflective practice among lecturers to continually improve teaching effectiveness.
- Collaborate with lecturers on their teaching portfolios, peer reviews, and continuous development plans.
- Utilize peer reviews and development plans to inform the content of training and development workshops.
Student Support Strategy:
- Create and implement strategies to enhance the overall student experience through effective Teaching and Learning methods.
Online Teaching and Learning:
- Champion an online teaching and learning culture by establishing communities of best academic practices.
- Encourage adoption of contemporary teaching methodologies among lecturers.
- Track record of development of polices, programmes and product development
Collaboration:
- Collaborate closely with academic departments, MANCOSA committees, and stakeholders to plan, problem-solve, and brainstorm ideas for effective program implementation, delivery, and T & L matters.
Scholarship and Professional Development:
- Promote a culture of scholarship within the team, fostering a spirit of continuous learning and growth.
- Build and nurture professional relationships with industry leaders and experts.
Administrative Duties:
- Manage associated administrative tasks to ensure smooth program execution.
- To monitor the impact of initiatives and activities related to learning and teaching and scholarly activity and report these findings to the Director.
- Oversight and management of digital resources and technological innovation related to learning and teaching. Ensuring that digital resources and technological innovations deliver demonstrable positive outcomes to teaching and learning.
Collaboration with Director of Teaching and Learning:
- Work closely with the Director of Teaching and Learning to develop, execute, and document learning and teaching methods, processes, and policies.
- Take a leadership role in implementing specific aspects of the Department’s learning and teaching plan as needed.
Minimum requirements
QUALIFICATION (S)
- Minimum Master’s degree or Higher in Education or related field
EXPERIENCE
- Min of 5 years teaching and learning experience – preferably in a higher education environment with a proven track record of effective teaching methodologies.
- Experience with HE regulatory landscape
- Experience in lecturer development, reflective practice, and assessment strategies.
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
- Above average competence and experience in using technology to enhance learning and an understanding of the current regulatory framework and its impact on education on public or private institutions.
- Critical knowledge of The South African Further and Higher Education environment and regulatory framework (NQF, SAQA, CHE, DHET, HEQSF)
- Proven track record of effective teaching based on a reflective practice.
- Proven scholarship in T&L
- Familiarity with contemporary teaching and learning trends and technologies.
- Strong interpersonal and communication skills for effective collaboration and relationship-building.
- Demonstrated leadership abilities and the ability to drive change.
Additional Requirements:
- Will be required to work overtime
- Will be required to Travel
- Will be required to work weekends
- Will be required to have a valid drivers license
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Job description
Core Functions Include:
The Junior IT Technician provides technical assistance and support to end-users for hardware, software, and network-related issues. The role involves troubleshooting problems, resolving technical issues, and escalating complex issues as needed. The Junior IT Technician is responsible for ensuring the smooth operation of IT systems and providing excellent customer service to users.
Core Functions
- Provide technical support and assistance to end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network-related problems.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Respond to user inquiries and resolve technical issues in a timely and efficient manner.
- Document, track, and monitor support tickets and service requests using a ticketing system.
- Escalate unresolved issues to appropriate IT teams or vendors for further investigation and resolution.
- Perform software installations, updates, and patches as needed.
- Maintain inventory records and asset management databases for IT equipment and software.
- Provide training and assistance to end-users on IT systems, applications, and best practices.
- Collaborate with IT teams to implement and maintain IT policies, procedures, and standards.
- Stay updated on emerging technologies and industry trends to provide proactive support and recommendations.
- Participate in IT projects and initiatives as assigned by IT management
Minimum requirements
Minimum requirements
Qualifications
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in IT support or technical helpdesk roles.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with Microsoft Office Suite and other common business applications.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Customer-focused attitude with a commitment to providing high-quality support services.
- Certifications such as CompTIA A , CompTIA N , or CCNA and related.
- Experience with IT service management (ITSM) tools and ticketing systems is preferred.
Experience
- Essential experience: At least 2-3 year(s) relevant work experience.
Related Knowledge, Competencies and Skills
- Computer Literate
- Proficient in Microsoft Office Suite (Excel, Word, Power Point, Access, Outlook).
- Good understanding of Higher Education landscape.
- Minute taking experience.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Ability to work under pressure.
- Project management skills.
- Prioritisation and time management skills.
- Deadline driven and process orientated.
- Numerical ability.
- Reporting skills.
- Possess a high level of ethics, confidentiality, and integrity.
- Produce work of a high quality.
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Job description
Core Functions
Will be responsible for:
- Receiving application queries from all regions, including Honoris Education Network and SADC regions,
- resolve queries and provide responses
- Ensuring that assigned applications are reviewed as per the Admissions and Selections SOP, Checklist and
- Policy
- Ensuring that Management Information System applications are reviewed as per the Admissions and
- Selections SOP, Checklist and Policy
- Reviewing applications for candidates who are eligible for Recognition of Prior Learning (RPL), alternate
- programmes and the awarding of credit exemptions
- Ensuring RPL statistics do not go above 10%
- Conduct training on the rules and procedures related to Admissions and Selections
- Develop specific and quality PPT presentations for training
- Fulfilling any other reasonable request from Management
Minimum requirements
Qualification(s)
- A Master’s degree (or studying towards a Master’s degree)
Experience
- Minimum 2 years of work experience in an Academic, deadline driven and process orientated role
Skills and Competencies
- Consulting and engaging with appropriate stakeholders
- Statistical efficiency
- Excellent communication and writing skills
- Understand regulatory body requirements (e.g. SAQA, DHET and CHE) within the Higher Education landscape
- Advanced research skills
- Academic and curriculum knowledge
- Proficient in MS Office
- Planning, organising and negotiating skills
- Integrity and honesty
- Detail oriented
- Creative and innovative
- Ability to work under pressure
Additional Requirements:
- Will be required to work overtime
- Will be required to work weekends
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Job description
CORE FUNCTIONS INCLUDE:
- To provide administrative assistance to students who contact MANCOSA with an assessment-related query telephonically, via a live chat or by sending an email via the ticketing system, so as to provide satisfactory resolution to the student query.
- The Assessments Student Support Consultant must offer guidance to students across a range of assessment related aspects.
- Collaborating with team members and relevant stakeholders to assist students for query resolution.
- Ensure all assessment-related student support needs are met and always in line with the organizational vision, mission and strategy.
- Efficiently handle operations within the call center and administration unit whilst maintaining service levels that are agreed upon and measured against key performance indicators.
- Develop and Improve student satisfaction strategies through efficient use of communication skills, available systems, tools and processes
Minimum requirements
QUALIFICATIONS
EXPERIENCE AND SKILLS
- Minimum 2 years’ experience in a customer service related environment
- Excellent writing skills and attention to detail on email
- Excellent communication skills
-
ADVANTAGES
- Qualification in Customer Care/Services
GENERAL
- Willingness to work overtime when required.
- Special or ad-hoc projects may be allocated as determined by the institutions operational requirements and interdepartmental process integration requirements.
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Job description
CORE PURPOSE
- To provide academic leadership, teaching and to facilitate learning within the English language Specialisation
CORE FUNCTIONS
- To facilitate both face to face and online lectures
- Provide students one on one academic consultation for support
- Design both formative and summative assessments
- Review and moderate curriculum and assessments
- Grade assessments and provide stakeholder feedback
- Potentially serve as a Programme Coordinator/ Module Coordinator
- Undertake programme and module reviews
- Active involvement in research and publishing
- Supervise postgraduate research
- Identify students at-risk and execute constant pastoral care
- Undertake programme and quality management administrative tasks as required
- Serve as subject matter expert (SME) in the English language Specialisation for content resource development
Minimum requirements
MINIMUM JOB REQUIREMENTS
- A Master’s Degree in the specialisation area and working towards a related PhD
- At least 2/3 years lecturing experience; lecturing English First language
- School based teaching experience, teaching CAPS
- Demonstrate research engagement over last 3 years
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
- Be familiar with distance and online education
- Be familiar with using an online learning management system (LMS)
- Have a working knowledge of the South African Higher Education regulatory framework
- Must be able to work within pre-determined time frames and deadlines
- Must be able to speak confidently and demonstrate professionalism
- Must be a collegial team player
- Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
- Excellent writing and reporting skills
- Possess a high level of ethics and confidentiality
- Driver’s license required for Work Integrated Learning
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Job description
CORE PURPOSE
To provide support and assistance to the Graduation and Certification Department by assisting with the various processes and administration within the department to ensure that MANCOSA meets its strategic objectives and goals. This position entails the administration of the logistical arrangements for the graduation ceremonies and day to day operations in the department.
CORE FUNCTIONS INCLUDE MANAGING THE FOLLOWING
- Schedule meetings and minute taking
- Perform the administration of the department
- Respond to student queries
- Assist with all graduation processes
- Assist with the coordination and logistic arrangement of the graduation ceremonies
- Maintain records tracking and filing
- To conduct research on trends and competitor analysis
- Must possess a good command of English
- Engagement with external suppliers and stakeholders
Minimum requirements
QUALIFICATIONS AND EXPERIENCE
- Minimum Diploma
- Minimum 1 year experience in administration and events coordination and planning
JOB RELATED KNOWLEDGE AND SKILLS
- Experience with events coordination
- Excellent communication skills
- Excellent writing skills
- Knowledge of regulatory body requirements (e.g. SAQA, DHET and CHE)
- Have a good understanding of the Higher Education landscape
- Proficient in MS Office
- Have a good sound background of IT
- Planning, organising and negotiating skills
- Integrity and honesty
- Detail oriented
- Creative and innovative
- Advanced research skills
- Ability to work under pressure
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Job description
CORE PURPOSE
The iTEACHlab Coordinators role is to lead the planning, organizing and the execution of the iTEACHlab agenda focusing on growth
CORE FUNCTIONS INCLUDE:
- Coordinate and faciliate iTEACHlab activities
- Supervise the regional iTEACHlab administrator
- Design, develop, and review materials for new courses and short learning programmes (SLP) to be delivered in the iTEACHlab
- Create and review training manuals for students and staff
- Conceptualise, strategise, and plan all student and staff iTEACHlab activities engaging with Hub leaders
- Faciliate the courses in the iTEACHlab
- Research on different technologies in the iTEACHlab and their role in improving education
Minimum requirements
QUALIFICATIONS
- Degree in ICT, Education, Engineering, Computer Science or other related disciplines (STEAM education Fields)
EXPERIENCE AND SKILLS
- Minimum of 2 years facilitation experience
- Experience in STEM-related fields (Preferred but not required)
- Experience in teaching and the classroom (Preferred but not required)
- Strong communication skills
- Good temperament, friendly and cheerful disposition
- Enjoys working with young adults, teachers, and lecturers
- Require exceptional soft skills in areas like creative problem-solving, teamwork and Communication
- Plan, organize, execute and lead iTEACHlab agenda
- Work collaboratively with key stakeholders to strategize plans of action
- High level of written and verbal communication skills
- Ability to encourage teamwork and solicit ideas from staff
- Excellent analytical and problem-solving skills
- Experience in managing and coordinating teams
ADVANTAGES
- Understanding of the CAPS curriculum
- IT skills (Moodle, Zoom, Webinars, Microsoft: Teams, PowerPoint and Excel)
- Excellent presentation skills (contact and online)
- Excellent research skills
- Knowledge of basic electronics
- Familiar with clever touch usage
- Experience in new educational technologies like Virtual reality and Augmented reality
- Experience developing academic programmes
- Experience developing SACE programmes
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Job description
CORE FUNCTIONS
- Take responsibility for the co-ordination and implementation of internal & external training initiatives within the institution, in order to drive development in line with organisational needs
- Work with managers to identify competency needs and skill gaps for support staff
- Build relationships with relevant universities and learning institutions to deliver quality interventions for support staff
- Demonstrate trends in learning development field for staff, relevant stakeholders and drive innovation learning and development for support staff in the institution
- Design and implement in-house training & development programmes for staff to meet identified training needs in accordance with training plans
- Ensure that appropriate training interventions are aligned with organisational objectives by developing and implementing programmes at work that connect staff with institutional goals, values and objectives
- Measure return on training investment (ROI)
- Improve effective onboarding orientation sessions in conjunction with relevant HR policies and procedures
- Develop and curate content within the LMS that inspires creativity and fosters innovation.
- Incorporate gamification elements, storytelling techniques, and real-world scenarios into the learning modules to stimulate creativity.
- Analyze user data, feedback, and engagement metrics within the LMS to assess the effectiveness of innovative features in fostering creativity and innovation.
- Gather insights and generate reports to identify areas for improvement and opportunities to further enhance the LMS for fostering innovation.
- Implement iterative changes and updates to the LMS based on analysis and user feedback to continuously improve its effectiveness.
- Contribute to the establishment and maintenance of a high performance culture and a culture of life-long learning through ensuring that training plans and implemented interventions emphasize and are aligned to these values
- Develop and curate high-quality, engaging content for various social media platforms, including but not limited to text, images, videos, and interactive elements.
- Stay up to date with social media trends and emerging platforms to recommend new content approaches and formats.
- Monitor social media channels for trends, discussions, and opportunities to engage with the audience.
- Foster community growth and engagement through active participation in conversations, responding to comments, and initiating discussions.
- Implement and maintain social media campaigns to increase brand awareness and customer loyalty.
- Provide regular reports with insights and recommendations for optimization.
Minimum requirements
QUALIFICATIONS
- Bachelors’ degree in HRM or Training & Development
EXPERIENCE
- Minimum of 2 years’ experience in a training or similar role
- Have a good understanding of the Higher Education
- Excellent needs analysis knowledge
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
- Knowledge of HR training processes & procedures
- Excellent needs analysis knowledge
- Knowledge of skills and training techniques required for staff
- Knowledge of various training methods (mentoring, coaching, on-the-job learning, classroom-based instruction, e-learning, workshops, simulations etc.)
- Excellent oral communication and presentation skills
- Excellent written communication and report-writing skills
- Excellent planning, organizing, time management and attention to detail
- Computer literacy in MS Office and Learning Management Systems
- Critical thinker and problem-solving skills
- Good interpersonal and communication skills
- Ability to make reasonable decisions
- Team player
- Excellent oral communication and presentation skills
- Excellent written communication and report-writing skills
- Excellent planning, organizing, time management and attention to detail
- Excellent in Microsoft Office, Excel, Word, Power Point, Access, Internet and Email
- Deadline driven
- Strong interpersonal skills
- Integrity and honesty
- Possess a high level of ethics and confidentiality
- Produce work of a high quality
- Creative and innovative
- Ability to work under pressure
ADDITIONAL REQUIREMENTS:
- Driver’s License
- Willingness to work weekends and/or overtime when required
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Job description
Core Functions Include:
The IT Operations Lead is responsible for overseeing the day-to-day operations of the IT infrastructure and ensuring the smooth functioning of IT systems and services. This role involves managing a team of IT professionals, coordinating IT projects, and providing technical expertise and support to resolve complex issues. The IT Operations Lead plays a key role in driving operational excellence, optimizing IT processes, and implementing best practices to enhance the reliability, availability, and performance of IT systems.
Core Functions
- Lead a team of IT operations staff, including systems administrators, audio visual technicians, and help desk support.
- Oversee the operation and maintenance of IT infrastructure components, including servers, networks, storage systems, and cloud services.
- Monitor the performance and availability of IT systems and services, proactively identifying and resolving issues to minimize downtime and disruptions.
- Coordinate IT projects and initiatives, ensuring that deliverables are completed on time, within budget, and according to specifications.
- Collaborate with other IT teams, such as security, development, and support, to optimize cross-functional processes and workflows.
- Provide technical leadership and expertise in troubleshooting complex IT issues and implementing solutions to address root causes.
- Identify opportunities for process improvements, automation, and optimization to enhance operational efficiency and reduce costs.
- Maintain documentation of IT systems, configurations, procedures, and incidents, ensuring accuracy and completeness.
- Stay current with industry trends, emerging technologies, and best practices in IT operations, and recommend innovations to enhance IT capabilities.
Minimum requirements
Qualifications
- Degree or equivalent technical certification in Computer Science, Information Technology, or related field.
- Proven experience in IT operations, with a minimum of 5 - 6 years in a leadership role.
- Strong technical background in IT systems, networks, infrastructure, and security.
- Experience managing IT projects, budgets, and resources.
- Excellent leadership, communication, and interpersonal skills.
- Experience with remote support tools, IT service management (ITSM) systems, and ticketing systems (e.g., FreshService).
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex IT issues in a fast-paced environment.
- Effective communication and customer service skills, with the ability to interact professionally with end-users of all technical levels.
- Certifications such as CompTIA A , CompTIA N , MCSE are preferred. ITIL, PMP are a plus.
Experience
Related Knowledge, Competencies and Skills
- Computer Literate
- Proficient in Microsoft Office Suite (Excel, Word, Power Point, Access, Outlook).
- Good understanding of Higher Education landscape.
- Minute taking experience.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Ability to work under pressure.
- Project management skills.
- Prioritisation and time management skills.
- Deadline driven and process orientated.
- Numerical ability.
- Analytical skills.
- Reporting skills.
- Possess a high level of ethics, confidentiality, and integrity.
- Produce work of a high quality.
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Job description
Core Purpose
- Coordinate and manage various aspects Teaching Practice
- Review systems, policies and procedures for Work Integrated Learning (WIL) for continual development
- To deliver on lecturing, mentoring, and supporting of students and academics
Core Functions
- Facilitate WIL planning and coordination in the region.
- Oversee semester-based WIL moderation reports
- Assist with sourcing and interviewing of candidates for regional mentor assessors
- Coordinate WIL boot camps, workshops and training in the region
- Programme and curriculum development and review
- Plan timeous meetings with regions for input and challenges
- Analyse student performance through reporting and develop intervention strategies
- Analyse student overall performance, instructional approaches, changes and modification
- Build rapport with and develop relations with all stakeholders including school partners, internal and external mentor assessors and local and international networks.
- Execution of approved workload (Coordination, lecturing, assessing, WIL school based visits)
Key Attributes
- Must possess strong organisational skills and ability to multi-task
- Must possess excellent inter-personal skills
- Must possess intermediate or advanced digital literacy skills
- Must possess intermediate philosophy on 21st Century teaching and learning skills
- Be enthusiastic and build a positive institutional culture
- Must be flexible and resourceful
- Work under pressure
- Must possess excellent verbal and written communication skills
- Ensure that staff and students comply and abide by the values and mission statement espoused by the institution
- Work collaboratively and build capacity
- Provide pastoral care and support to students
- Discretion and an understanding of confidentiality
General
- Fulfil all reasonably expected administrative functions related to the post.
Minimum requirements
Minimum Requirements:
- A Master’s degree in Education or show evidence of nearing Masters studies completion.
- At least 5 years of experience in Teacher Education
- A minimum of 10 years teaching experience in the schooling sector.
Additional Recommendations:
- Experience in partnerships and collaboration with externals stakeholders
- Distance learning experience in assessments (online)
- Leadership and Management
Job Requirements:
Leadership and Management
- Initiate and be responsible for the planning and implementation of Work Integrated Learning in the region.
- Develop, plan and roll out Teaching Practices modules in the region
- Assume responsibility for the professional quality of the Teaching Practice component in the region
- Manage WIL QA and risk management in the region
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Job description
CORE FUNCTIONS AND JOB ROLE
- The successful candidate will be appointed to offer their Information Technology expertise in the area of Business Analysis to Facilitate academic content and ensure overall academic delivery of the IT programmes
- Provide students one on one academic consultation support
- Design both formative and summative assessments
- Grade assessments and provide stakeholder feedback
- Potentially serve as a Head of School/ Programme Coordinator/ Module Coordinator
- Identify students at-risk and execute pastoral care
- Undertake programme and quality management administrative tasks
- Ongoing research and analysis to identify required updates and additions to the IT programmes curriculum
- Provide information to assist with the implementation and maintenance of accreditation with various quality assurance bodies and professional bodies
- A combination of analysis and reporting as well as hands-on application in order to ensure alignment to industry standards and academic relevance
- Conduct reviews and updates of IT Modules to ensure alignment to industry norms
- Ensure Modules /programmes remain relevant to both local and international industry expectations and the quality of student experience is highly rewarding
- Review and manage student academic performance
- Promote multi stakeholder engagement towards programme advancement
- Advocate, promote and advance the institutions IT programmes offerings to industry.
- Responsible for design, development and maintenance of teaching and learning material
CORE FUNCTIONS INCLUDE
- Various Academic Committee memberships
- Verification and review of RPL applications
- Verification and review of Credit Accumulation Transfer application
Minimum requirements
QUALIFICATIONS
- An appropriate doctoral level qualification or specialist Masters level qualification
EXPERIENCE AND SKILLS
- 5 years’ academic experience
- Demonstrate research engagement over last 3 years
- Be familiar with distance and online education
- Be familiar with using learning management systems
- Have a working knowledge of the South African higher education regulatory framework
- Must be able to work within pre-determined time frames and deadlines
- Must be able to speak confidently and demonstrate professionalism
- Must be a collegial team player
- Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
- Excellent writing and reporting skills
- Possess a high level of ethics and confidentiality
ADVANTAGES
- Specialist in Business Analysis and Programming
GENERAL
- Maintain professional relationships with students, academics, and support staff.
- Work collaboratively in a multi-cultural environment and contribute towards Mancosa vision and Mission
- Be a creative problem solver and a lifelong learner who is resilient and can adapt to changing circumstances
- Work autonomously under pressure and possibly weekends based on student’s needs
Method of Application
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