Student Support Consultant - Assessments at Mancosa

Job description

CORE FUNCTIONS INCLUDE:

• To provide administrative assistance to students who contact MANCOSA with an assessment-related query telephonically, via a live chat or by sending an email via the ticketing system, so as to provide satisfactory resolution to the student query.
• The Assessments Student Support Consultant must offer guidance to students across a range of assessment related aspects.
• Collaborating with team members and relevant stakeholders to assist students for query resolution.
• Ensure all assessment-related student support needs are met and always in line with the organizational vision, mission and strategy.
• Efficiently handle operations within the call center and administration unit whilst maintaining service levels that are agreed upon and measured against key performance indicators.
• Develop and Improve student satisfaction strategies through efficient use of communication skills, available systems, tools and processes

Minimum requirements

QUALIFICATIONS

• Matric

EXPERIENCE AND SKILLS

• Minimum 2 years’ experience in a customer service related environment
• Excellent writing skills and attention to detail on email
• Excellent communication skills
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ADVANTAGES

• Qualification in Customer Care/Services

GENERAL

• Willingness to work overtime when required.
• Special or ad-hoc projects may be allocated as determined by the institutions operational requirements and interdepartmental process integration requirements.