HR Training Officer (Learning & Development Officer) at Mancosa

Job description
CORE FUNCTIONS

•  Take responsibility for the co-ordination and implementation of internal & external training initiatives within the institution, in order to drive development in line with organisational needs
•  Work with managers to identify competency needs and skill gaps for support staff
•  Build relationships with relevant universities and learning institutions to deliver quality interventions for support staff
•  Demonstrate trends in learning development field for staff, relevant stakeholders and drive innovation learning and development for support staff in the institution
•  Design and implement in-house training & development programmes for staff to meet identified training needs in accordance with training plans
•  Ensure that appropriate training interventions are aligned with organisational objectives by developing and implementing programmes at work that connect staff with institutional goals, values and objectives
•  Measure return on training investment (ROI)
•  Improve effective onboarding orientation sessions in conjunction with relevant HR policies and procedures
•  Develop and curate content within the LMS that inspires creativity and fosters innovation.
•  Incorporate gamification elements, storytelling techniques, and real-world scenarios into the learning modules to stimulate creativity.
•  Analyze user data, feedback, and engagement metrics within the LMS to assess the effectiveness of innovative features in fostering creativity and innovation.
•  Gather insights and generate reports to identify areas for improvement and opportunities to further enhance the LMS for fostering innovation.
•  Implement iterative changes and updates to the LMS based on analysis and user feedback to continuously improve its effectiveness.
•  Contribute to the establishment and maintenance of a high performance culture and a culture of life-long learning through ensuring that training plans and implemented interventions emphasize and are aligned to these values
•  Develop and curate high-quality, engaging content for various social media platforms, including but not limited to text, images, videos, and interactive elements.
•  Stay up to date with social media trends and emerging platforms to recommend new content approaches and formats.
•  Monitor social media channels for trends, discussions, and opportunities to engage with the audience.
•  Foster community growth and engagement through active participation in conversations, responding to comments, and initiating discussions.
•  Implement and maintain social media campaigns to increase brand awareness and customer loyalty.
•  Provide regular reports with insights and recommendations for optimization.

Minimum requirements
QUALIFICATIONS

• Bachelors’ degree in HRM or Training & Development

EXPERIENCE

• Minimum of 2 years’ experience in a training or similar role
• Have a good understanding of the Higher Education
• Excellent needs analysis knowledge

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

• Knowledge of HR training processes & procedures
• Excellent needs analysis knowledge
• Knowledge of skills and training techniques required for staff
• Knowledge of various training methods (mentoring, coaching, on-the-job learning, classroom-based instruction, e-learning, workshops, simulations etc.)
• Excellent oral communication and presentation skills
• Excellent written communication and report-writing skills
• Excellent planning, organizing, time management and attention to detail
• Computer literacy in MS Office and Learning Management Systems
• Critical thinker and problem-solving skills
• Good interpersonal and communication skills
• Ability to make reasonable decisions
• Team player
• Excellent oral communication and presentation skills
• Excellent written communication and report-writing skills
• Excellent planning, organizing, time management and attention to detail
•  Excellent in Microsoft Office, Excel, Word, Power Point, Access, Internet and Email
•  Deadline driven
•  Strong interpersonal skills
•  Integrity and honesty
•  Possess a high level of ethics and confidentiality
•  Produce work of a high quality
•  Creative and innovative
•  Ability to work under pressure

ADDITIONAL REQUIREMENTS:

•  Driver’s License
•  Willingness to work weekends and/or overtime when required