Current Vacancies at Fidelity Services Group

Essential Duties & Key Performance Responsibilities: (Not totally inclusive)

• Accountability for client growth and proactively increasing turnover through own
• existing client base as well as new clients.
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as
• per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally, designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, coordinating, and attending to client's requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with
• necessary drawings and or technical addendum is to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source
• any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities,
• to maximise growth within a specific market.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, coordinating, and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

 Minimum Requirements:

• Sales diploma or equivalent qualifications.
• Previous Sales experience – proven track record will be essential.
• At least 5 years’ experience in sales in a similar position.
• PSIRA Grading will be an advantage.
• 2 - 4 Years Sales Experience in Security preferably.
• Fully Bilingual. Additional Languages will be an advantage.
• Excellent Verbal and Written communication.
• Capable to work under pressure and for extended hours, if required.
• Previous experience in the Security industry would be a distinct advantage.
• Full competence in the use and application of the MS Office suite programs.
• Computer Literate (MS Office, advanced Excel, PowerPoint).
• Must always be professional and well presented.
• Clear Criminal Record and No Pending Cases.
• Valid driver’s license.
• Own Reliable Transport.
• Must be prepared and willing to travel.

Behavioral/Core Competencies:

Excellent Customer focus & service skills

• Excellent telephone skills
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• High level of Integrity
• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Teamwork

Other personality attributes:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organisational skills

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The above position is vacant at our Parow Branch. The overall purpose of this position is to repair the company vehicles when needed.

• Clear criminal record
• Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
• At least 5 years’ diesel mechanic’s experience
• Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
• Valid drivers’ license (code 10 is advantageous)  
• Own transport is advantageous
• Able to work under pressure, unsupervised and multitask 
• Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
• Physically fit

Job Specification:

• Rebuild a diesel and petrol engine (various makes of vehicles)
• Servicing of vehicles
• Perform day to day maintenance on vehicles
• Compile paperwork for each vehicle
• Performing basic workshop duties

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Problem solving
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Accuracy
• Quality assurance
• Excellent organisation and planning ability
• Time management and punctuality

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Job Description 

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

INTERNAL CLIENTS:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

EXTERNAL CLIENTS:

• FADT customers
• Suppliers

Duties (Technical):

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

Duties: (General):

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General):

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Competencies (technical & behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Action orientated
• Informing
• Planning

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

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The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.

Qualification & experience:

• Matric or equivalent
• Minimum 5 years experience as an alarm technician
• Extensive programming, wiring, installations, and fault-finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
• Knowledge of CCTV, Intercom systems, and access control advantageous
• Able to work standby as and when required

Technical duties:

• Perform alarm installations as per quotation
• Program alarm panels/system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards:

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

General Duties:

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards:

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Competencies (Technical & Behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Integrity and Trust
• Informing

Internal clients:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External clients:

• FADT customers
• Suppliers

go to method of application »

The above position is vacant at our Mafikeng Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organizational and interpersonal skills  
• Valid driver’s license and own transport  
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
• Ensure all clients are serviced as per contractual requirements

• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions toward any suspicious activity
• Liaise with management and all staff
• Personnel Management - deal with HR/IR-related issues
• Overall Transtrack duties
• Ensure security and manage the movement of CIT schedules during transit

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours

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Job Overview:

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.

The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

 Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients. 
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Assisting with marketing related issues. 
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

  Behavioral Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

 Minimum Qualifications and Experience:

•  Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade B (Company Requirement)

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The overall purpose of this position is present, facilitate and assess training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements stipulated in applicable legislation

Qualifications, experience and other competencies required:

• Driver’s License (EB)
• Proficiency in MS Word, PowerPoint and especially Excel is essential
• Grade 12 / NQF 4
• PSIRA Grades E-A Instructor
• Tactical firearm training advantageous 
• Facilitator registration with ETDP SETA
• Assessor registration with ETDP SETA & SASSETA
• Moderator registration with ETDP SETA & SASSETA will be an advantage
• General Security Practices (GSO) at NQF 3
• Specialist Security Practices Qualification at NQF 4
• Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
• Minimum 3-5years experience and full knowledge related to the training environment
• No Criminal Record or pending cases
• Ability to meet strict deadlines.
• Numerical accuracy.
• Excellent verbal and written communication skills
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Excellent communication skills
• Solid attention to detail to ensure accuracy of information
• To participate in various ad-hoc projects where necessary
• Must have own reliable transport

Key Performance Areas: (not totally inclusive): 

• Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
• Coach and guide learners on learnerships to ensure competence standards are achieved as per programmed objectives, learning outcomes, or unit standard outcomes.
• Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
• Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.

Other personality attributes:

• Problem Solving
• Good Relations
• Independent thinker
• Team orientated
• Attention to detail and accuracy
• Customer orientated

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Job Overview:

• The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.
• The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
• The COM is to ensure that proactive community training with all operations personnel in the area (change culture from Reactive to Proactive) is being conducted on a sustainable basis.
• The COM is to build strong relationships with the SAPS, Community Leaders, CPFs in the branch. He/she must be available to attend all community/SAPS safety meetings together with the Branch Manager.
• In conjunction with the relevant support staff, community and SAPS, analyse crime in the area with a view of deploying resources in a pro-active way that drives crime down within the branch.
• It is important to note that this job description is not exhaustive and while specific tasks may be omitted, it still forms part of the function.

Essential Job Responsibilities
Pro-active Strategy

•  Develop and continuously revise a pro-active training strategy for the area (patrols, stand off points, joint operations, visibility drives, etc.).
•  Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
•  Understanding of the competitive landscape as it relates to the pro-active model.
•  Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
•  Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
•  Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
•  Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

•  Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
•  Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
•  Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.

 Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service

•  Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
•  Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
•  Attend all serious crime incidents personally, and assist the client with any/all security needs.
•  Regularly meet with LSS site steering committees.

Staff Training

•  Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
•  Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

•  Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
•  Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
•  Understand and manage client perceptions identified through client perception surveys.

General

•  Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence.
•  Managing daily, weekly and monthly compliance and required operational duties:
• Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
• Compile reports, Preliminary reports for incidents and accidents, for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.  
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related matters and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
• Managing performance goal targets, in line with Operational requirement and company strategy.
• Take direct and full responsibility for the Area. To be on call 24hours.
• Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
• Maintenance and managing of LSS sites.

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Overall Purpose of the job: 

We currently have a vacancy for a Qualified Auto Electrician at Auto Body Mechanical Workshop, situated in Krugersdorp, a division of Fidelity Services Group.

Minimum qualifications and experience:

• Passed Grade 12
• Must be qualified as an Auto Electrician for 5 years with experience on 12 & 24Volt Petrol and Diesel vehicles.
• Clear Criminal record
• Valid Driving License - Essential
• Own reliable transport - Essential
• Must have own electrical tools.

Main duties & Responsibilities:

• Electrical fault finding and repairs on Petrol & Diesel vehicles 12 & 24Volt.
• Repairs to all electrical components e.g., starters and alternators on 12 & 24Volt Petrol and Diesel vehicles
• Use a diagnostic machine to identify problems and to reset the vehicle’s computer.
• Do complete or partial rewiring on vehicles.

Behavioral Competencies:

• Good problem solving
• Persuasiveness and client relationship skills
• Good communication, planning and organizing skills.
• Ability to work independently and with own initiative.

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Purpose of the Job

We are looking for an experienced/qualified Panel Beater.  The purpose of this position is to panel beat, do chassis repairs, and spray vehicles and as per the set-out Job Description.

Minimum Requirements:

• Clear Criminal Record
• 5 years and more experience in panel beating, chassis repairs, and spray painting.
• Advance experience will be an advantage.
• Valid Driver's License.
• Own reliable transport.

Job Details:

• Panel beating.
• Spray Painting.
• Chassis repairs.
• General Welding and Brazing work.
• Quality checks on vehicles repaired.
• Assisting with basic workshop duties.
• Adhere to all Health and Safety rules.

Personality Attributes:

• Accuracy
• Must have good communication skills
• Good interpersonal skills
• Must have brilliant organizing and planning skills
• Quality Assurance knowledge
• Must be able to work overtime when needed.

Core Competencies:

• Self-Development.
• Communication Skills.
• Customer Focus.

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The above position is vacant at our Parow Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Clear disciplinary record
• Valid driver’s license is an advantage
• Able to work under pressure
• Physically fit

Job Specification:

• Will be expected to train as a future Custodian
• Full responsibility for collecting and delivering clients’ money
• Receiving, sorting and distributing consignments
• Report all delays to the Branch Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventative action towards any suspicious activity

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Energetic, injury free and good health

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The above position is vacant at our East London Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role is an advantage
• Treasury experience is an advantage
• Able to work under pressure and multitask 
• Must be able to work extra hours when needed
• Must be able to address and resolve challenges which may arise

Job Specification:

• Opening and closing of Cash Centre where applicable
• Ensure that Standard Operational procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Re-counting of money if differences occur
• Ensure daily reports and statistics are up to date
• Ensure that all relevant documents are complete, neat and filed
• Ensure all schedules balance with physical count
• Ensure registers are used and signed for daily
• Ensure incident reports are handled as required
• Ensure all client queries are dealt with in a professional manner and timeously
• Ensure client satisfaction is top priority
• Ensure basic discipline is enforced within the Cash Centre
• Accountable for Cash Centre appointed to him/her if no manager

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
• Accuracy
• Quality assurance
•  Customer focused
• Excellent organisation and planning ability
• Team work

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The overall purpose of this position is to transport, collect and deliver clients’ money and provide proof of delivery and collection. Incumbents will be working as relievers at branches across the Western Region. 

Minimum Requirements: 

• Clear criminal record 
• PSIRA accredited at least with Grade C 
• C1/EC/ EC1 Valid Drivers License (compulsory) 
• Completed firearm training in handgun  
• Valid SAPS firearm competency certificate  
• CIT certificate 
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG) 
• Excellent communication skills 
• Must be willing to travel extensively across the Western Cape  

Job Specification: 

• Full responsibility and accountability for collecting and delivering clients’ money  
• Receiving, sorting and distributing consignments 
• Report all delays to the Operations Manager immediately  
• Incident prevention and reporting  
• Maintain radio contact with controllers 
• Take preventative action towards any suspicious activity  

Other Personality Attributes:  

• Must be honest and reliable 
• Must have good verbal and language abilities 
• Must be assertive 
• Pay attention to detail  
• Customer service and relations 
• Quality assurance 
• Willing to work overtime 
• Willing to travel extensively  
• Alertness  
• Energetic, injury free and good health 

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The above position is vacant at our Parow Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work

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The above position is vacant at our Parow Branch. The overall purpose of this position is to load, balance, maintain, secure & attend to Client ATMs.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantages at FSG)
• Experience in Custodian work (loading of ATM’s) is an advantage
• Computer literate
• Valid Driver’s license is an advantage
• Able to work under pressure
• Physically fit

Job Specification:

• Loading of all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical; faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all clients assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Possess numeric skills
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

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The above position is vacant at our Parow Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.
 

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash in Transit (CIT) Certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Valid drivers license - code C1 (minimum) and a valid PDP
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Operations Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action towards any suspicious activity
• Conduct vehicle audit and complete checklist
• Drive vehicle responsibly and complete documentation of accidents/ incidents

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel

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The above position is vacant at our CIT PORT SHEPSTONE. The overall purpose of this position is to assist the Branch with administrative responsibilities of the CIT department.

Minimum Requirements:

• Excellent communication skills
• Matric certificate or equivalent
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• At least 2 years’ administration experience
• Background in Administration/ Office Management is an advantage
• Must be willing to work overtime when required
• Own transport is an advantage

Key Performance Areas (not totally inclusive):

• Maintaining a sufficient filling system and document management, including archiving
• Answering the telephone and taking messages
• Assisting Recruitment department with new hire onboarding (e.g. preparing documents, coordinating orientation agendas, etc); contacting and following up with candidates during the recruitment process
• Dealing with internal and external enquiries
• Taking meeting minutes
• Provide administrative support to the Branch Manager when required
• Processing daily hours/posting sheets to payroll
• Submit pay queries
• Meet daily, weekly and monthly deadlines (emails/work sheets/templates)
• Processing daily dedicated vehicles data as well as monthly hours and km’s for billing
• Processing/ printing monthly code lists and details for clients
• Fidelity Access Control System – send requests, authorization, enrollment and scanning
• Order uniforms, beverages, cleaning stuff, stationary and ID cards
• General Clerical duties

Core competencies and other Personality Attributes:

• Self-development
• Communication skills
• Must be honest and reliable
• Must have excellent verbal and written communication skills
• Must be assertive
• Pay attention to detail
• Ability to work without supervision
• Ability to maintain confidentiality
• Time management

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MAIN PURPOSE OF JOB:

• Support and provide superior service to internal and external customers via phone, email face-to-face for walk in customers.

QUALIFICATION & EXPERIENCE:

• Matric
• A minimum of 2 years customer service experience.
• At least 1 to 2 years’ experience within a contact centre, of which technical experience would be    necessary
• Continuous Improvement experience beneficial

CUSTOMER FOCUS

• Handle Queries and Complaints for both Dealer and In-House customers
• If complaints need to be escalated to other departments for resolution ensure escalated and tracked   within 24 hrs. for resolution, if not follow-up to resolution
• Save clients from cancelling their contracts due to technical complaints by offering the applicable save offers and offering resolution and satisfaction to the customer.
• Manage your daily log report for complaints received
• Manage all Hello Peter and Web complaints with the highest of priority and resolution
• Ability to comprehend, capture and interpret basic customer information
• Make sound judgements to deliver superior customer service
• Ability to manage difficult situations and respond promptly to the need of the customer
• Analyze various parts of a problem properly and develop logical solutions
• Book service calls
• Handle all technical scheduling issues or challenges received via customer complaint
• Handle all CCTV queries and complaints
• Inbound and Outbound Webmail/Webchat communication
• Assist with call overflow from Level 1 Agents
• Provide Technical Support to Customers in the everyday & exception operation of the alarm system
• Perform telephonic guidance and advice when clearing error messages, finding faults & problems on the  security system
• Exercise good interpersonal skills to be able to deal with difficult customers at all levels
• Ability to treat people with respect under all circumstances and thus instill trust in others by upholding  the values of the organization
• Ability to adapt to change in the work environment, delays or other unexpected demands
• Quality management – to look for means of improving as well as promoting quality within the company  as well as fellow employees

QUALITY ASSURANCE

• Ensure all QA assessments are signed of within 72 hours of receipt
• Be able to identify product types and provide documentation & information to a customer related to a particular request
• Adhoc tasks allocated by management

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Job Description

A Site Security Manager position is vacant, based on site in Boksburg East Rand, reporting to the Branch Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times on site.

Minimum Requirements

• Matric certificate
• Psira Grade A registration and accreditation.
• At least 3 years’ warehouse experience.
• At least 5 years’ Management experience.
• At least 5 years Security Management experience
• Working knowledge of ISO 9001:2000 Quality Management and its requirements.
• People management experience.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• No Criminal Record.
• Must reside in the East Rand area.

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
• Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
• Dealing with all required administration matters.
• Ensuring that all shifts are covered on a daily basis.

Skills required:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills.

Other personality attributes:

• Ability to meet strict deadlines.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

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Overall Purpose of the job:

• The successful incumbent will be responsible for the various administrative processes involved in the Project Management Office.
• The successful closure of all projects by ensuring administrative processes followed and once project closure reached all the required paperwork, financial processes for costs in the form of labour, material (stock and non-stock), subcontractor costs and consumables being booked and actioned for successful closure, invoicing and handover to service department for maintenance and support functions.

Minimum qualifications and experience:

• Matric
• A minimum of 3 years project administration experience
• At least 3 years administration and financial experience within a project environment
• Good understanding on project management methodologies, financial acumen and understanding of Revenue
• Computer literacy in Microsoft Outlook, Excel, Word and PowerPoint
• Main duties & Responsibilities:
• Schedule regular weekly and monthly meetings and record decisions (e.g. assigned tasks and next steps)
• Update Project schedule with new data from SAP for CS and PS
• Order resources, like equipment, subcontractors and software – Purchase order process on request from Project Managers
• Weekly Booking of technicians – on request from Project Managers
• Booking of accommodation, leave, overtime, travel allowances and expense claims of all resources of the PMO
• Prepare and provide documentation to internal teams and key stakeholders – as required
• Track expenses and provide financial feedback to Project Managers and Head of PMO
• Act as the point of contact for all participants of the PMO
• Logging of IOD’s for all resources of the PMO
• Handling of files from Sales – Receive file from sales
• Checking of File received from Sales that all information is in the file before handing over file to Head of PMO.
• PO process – 2 days process – PO in File
• DN process and GRN process – POD and Tax Invoice print and in file.

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Key Responsibilities:

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (ATM 200) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Communication of cash low reports to branches for ATM loads.
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Net 1 ATM process.
• Other related activities as instructed by NR Manager

Required Skills:

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly reporting:

• Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Net 1.
• With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
• With each redeposit cycle, monitoring deposit slips and proof of delivery to SBV (from branch), updating list of redeposits for feedback to the client for confirming to bank statements.
• Keeping a log of issues reported, including cash order issues, ATM technical issues etc.

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The above position is available at the Cape Town Branch, reporting to the National Transport Manager. The overall purpose of this position is to perform a full Management function and to control a fleet of the company vehicles.

Key areas of responsibility will include:

• Oversee, control, maintenance and services of company vehicles.
• Control of mechanical workshop and technical staff.
• Maintain and control fleet register.
• Investigations and control over vehicle accidents, relevant repairs claim etc.
• Adhere to all requirements as specified in the company transport policies and procedure manual.
• Manage Capex and asset requirements.
• Attending Daily / Weekly meeting with Senior Management.
• Arranging testing of drivers, licences and PDPS.  
• Receiving of invoices and ensuring that the necessary authorisation is obtained.
• Manage and maintain the fuel and maintenance budgets for the fleet.
• Issuing purchase orders.

Qualifications, experience and other competencies:

• Grade 12
• At least 3 years experience and full knowledge of large fleet vehicle management.
• Working knowledge of the SAP system.
• Proficiency in MS Word.
• Strong Excel knowledge is essential.
• Strong administration and organizational skills.
• Numerical accuracy and high methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with clients and personnel at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines.
• Ability to work extended hours.
• Above average mechanical knowledge and experience.
• Excellent corresponding skills and report writing
•  Knowledge on roadworthy’s COF’s and traffic fine.
• Thorough knowledge of Capex procedures.
• Code 8 unendorsed drivers’ licence.

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The above position is vacant at MIDDELBURG - MPUMALANGA, reporting to the Branch Manager.

The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

 Minimum Requirements:

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• Integrity testing.    
• No Criminal Record or any pending cases.
• Valid driver’s license and own reliable transport.
• Minimum 5 years’ experience as Site Manager/Supervisor.
• Minimum 4 years Retail experience.
• Staff Management experience essential.
• Computer literacy.
• Must live in close proximity of Middelburg.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Ensuring the posting of Security Officers are done timeously.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend meetings with FSS Management and with the Client.

Other personality attributes:

• Be proactive and innovative.
• Must be assertive, honest, professional and reliable.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Must have a Mine background.