ATM Reconciliation Coordinator - Midrand at Fidelity Services Group

Key Responsibilities:

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (ATM 200) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Communication of cash low reports to branches for ATM loads.
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Net 1 ATM process.
• Other related activities as instructed by NR Manager

Required Skills:

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly reporting:

• Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Net 1.
• With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
• With each redeposit cycle, monitoring deposit slips and proof of delivery to SBV (from branch), updating list of redeposits for feedback to the client for confirming to bank statements.
• Keeping a log of issues reported, including cash order issues, ATM technical issues etc.