Current Vacancies at Dis-Chem Pharmacies

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Secunda store. The purpose will be to interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

Minimum Requirements:
Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate – MS Office
• Willing and able to work retail hours 

Advantageous:

• Administration / Customer Service / Public Relations qualification
• Third additional language
• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:
Essential:

• Administration of customer relations
• Strong command of the English and Afrikaans languages
• Exceptional communication and active listening skills
• Problem-solving skills
• Sound analytical skills
• Patience
• Honest and trustworthy
• Time management
• Ability to lead by example

Advantageous:

• Relevant administration course
• Knowledge of the POPI and Consumer Protection Act
• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Valid driver’s license and own reliable transport for travel to meetings and training
• South African Citizen
• Clear credit and criminal records

go to method of application »

Dis-Chem is looking for a Qualified Clinic Sister to join their team in Bellville. The key purpose of the position is to manage and operate a profitable, Primary Health Care Clinic that is situated in a pharmacy within the scope of practice of a registered nursing practitioner.

Minimum Requirements:

Essential:

• Grade 12 – Matric
• Tertiary qualification in General Nursing
• Degree/Diploma in Midwifery
• Registered with South African Nursing Council (SANC)
• Nursing practitioner must obtain BHF registration
• 2-3 years’ experience in practicing as a Primary Health Care Clinic Sister
• Computer skills – Microsoft Office: Word, Excel, PowerPoint and Outlook.

Advantageous:

• Minimum 5 years practicing as a Primary Health Care Sister
• Patient Record System & CKS & Allegra

Job Description:

• Perform Clinic Sister duties according to industry regulations and industry best
• Manage the average “feet-per-hour” rate and set clinic objectives to enhance patient
• Ensure all clinic services are available at the
• Keep accurate records of patient details, and ensure communication is followed up
• Ensure that the Clinic is open and operational according to the hours stated in the operational
• Process claims accurately and timeously according to industry
• Ensure all stock and equipment in the clinic is in a working condition according to industry
• Ensure stock is sufficient in the Clinic according to business
• Build and maintain healthy relationships with the following stakeholders: Patients, Store and Dispensary Manager, Colleagues, Medical Aids, Suppliers/Reps, key role players in the community, and other Healthcare

Competencies:
Essential:

• Knowledge of community health nursing, primary health care and/or occupational health nursing, family planning, cytology, IUD, pharmacology, EPI/cold chain management, STDs, emergency care, HIV/AIDS pre- and post-counseling, breastfeeding, pathology, wound care
• Quarterly CPD training; in-service training with Dis-Chem
• Strong command of English (written and oral)
• Understand the financial implications of meeting or not meeting set monthly targets
• Strong analytical skills relating to monthly clinic statistics and commission
• Emotional intelligence; entrepreneurial flair; trustworthy and honest
• Ability to manage team and self; be self-direct and self-motivated
• Time management

Advantageous: 

• Bilingual
• Knowledge and understanding of the business objectives
• Baby Immunisation Course (DoH/ Sanofi Pasteur); Family planning (DoH); Primary Health Care Course; Breastfeeding course; Disease management course

Special conditions of employment: 

• Willing and able to work retail hours
• Physically fit and healthy to manage a Primary Health Care Clinic
• Valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

go to method of application »

Dis-Chem is looking for a Qualified Clinic Sister to join their team in Bellville. The key purpose of the position is to manage and operate a profitable, Primary Health Care Clinic that is situated in a pharmacy within the scope of practice of a registered nursing practitioner.

Minimum Requirements:

Essential:

• Grade 12 – Matric
• Tertiary qualification in General Nursing
• Degree/Diploma in Midwifery
• Registered with South African Nursing Council (SANC)
• Nursing practitioner must obtain BHF registration
• 2-3 years’ experience in practicing as a Primary Health Care Clinic Sister
• Computer skills – Microsoft Office: Word, Excel, PowerPoint and Outlook.

Advantageous:

• Minimum 5 years practicing as a Primary Health Care Sister
• Patient Record System & CKS & Allegra

Job Description:

• Perform Clinic Sister duties according to industry regulations and industry best
• Manage the average “feet-per-hour” rate and set clinic objectives to enhance patient
• Ensure all clinic services are available at the
• Keep accurate records of patient details, and ensure communication is followed up
• Ensure that the Clinic is open and operational according to the hours stated in the operational
• Process claims accurately and timeously according to industry
• Ensure all stock and equipment in the clinic is in a working condition according to industry
• Ensure stock is sufficient in the Clinic according to business
• Build and maintain healthy relationships with the following stakeholders: Patients, Store and Dispensary Manager, Colleagues, Medical Aids, Suppliers/Reps, key role players in the community, and other Healthcare

Competencies:
Essential:

• Knowledge of community health nursing, primary health care and/or occupational health nursing, family planning, cytology, IUD, pharmacology, EPI/cold chain management, STDs, emergency care, HIV/AIDS pre- and post-counseling, breastfeeding, pathology, wound care
• Quarterly CPD training; in-service training with Dis-Chem
• Strong command of English (written and oral)
• Understand the financial implications of meeting or not meeting set monthly targets
• Strong analytical skills relating to monthly clinic statistics and commission
• Emotional intelligence; entrepreneurial flair; trustworthy and honest
• Ability to manage team and self; be self-direct and self-motivated
• Time management

Advantageous: 

• Bilingual
• Knowledge and understanding of the business objectives
• Baby Immunisation Course (DoH/ Sanofi Pasteur); Family planning (DoH); Primary Health Care Course; Breastfeeding course; Disease management course

Special conditions of employment: 

• Willing and able to work retail hours
• Physically fit and healthy to manage a Primary Health Care Clinic
• Valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records