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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Position Overview
- The Sales Administrator will be responsible to provide a full range of customer services duties as well as assistance to the sales staff to satisfy the needs and expectations of the organizations clientele.
Specific Role Responsibilities
- Provide administrative support to customers and other strategic partners
- Handle queries and provide resolutions to such queries
- Following up on queries/cases until resolved
- Ensuring customer satisfaction is always met
- Ensure optimal service delivery by answering all requests for assistance e.g., emails and telephone
- Perform data entry
- Check policy schedules
- Assist with Compliance & Validation of calls.
- Ensure that client’s data is always kept up to date
- Accurately logging cases on the system
- AD Hoc Duties
Qualifications and Experience
- Grade 12
- Min 2-3 years in Administration / Customer care experience in a same or similar role
- Short- term insurance experience advantageous
Skills and Personal Attributes
- Excellent telephone skills with professional telephone manner, commercial acumen, and the capability to communicate with enthusiasm and drive
- Excellent communication skills (verbal and written) – Good command of the English language
- Assertive
- Ability to multi-task – excellent time management
- Accuracy and attention to details
- Ability to work under pressure
- Sense of urgency deadline/ driven
- Team player and & can work independently
- Computer literate (MS Word, MS Excel, MS Outlook)
- Criminal and Credit Clear
- Own transport or reliable transport
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Job Description
- The successful candidate will be responsible to develop tactical strategy and associated delivery plans and policies ensuring maximum efficiency and profitability of the dealership whilst providing customer satisfaction.
Specific Role Responsibilities
Daily:
- Come to work with a win-win attitude.
- Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
- Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
- Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers. • Handle customer complaints daily, follow-up and close them off.
Weekly:
- Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
- Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
- Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
- Two fleet visits a week by DP, Sales Manager and sales person.
- Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
- Check expense schedules; ensure expenses are in line and in accordance with the budget.
- Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
- Check weekly M & M report with used car manager.
- Check stock levels weekly.
- Ensure sales training is occuring weekly.
- Check sales manager D.O.C. weekly and check that it balances to trading account.
- Do weekly boots and bonnet inspections of all company demos.
- Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
- Check alarm system is working at least once a week.
- Have Receptionist check switchboard for deadlines twice a week.
- Ensure and check weekly that all security measures are in place to secure staff and dealership.
Monthly:
- Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
- Review Warranty Age analysis with Accountant.
- Review and sign off Recon file with Accountant.
- Review and check all debtors with Accountant.
- Review final expense schedules; look for ways to cut expenses.
- Check vehicle and parts stock holding at month end.
- Complete Managers’ Commissions and sign off.
- Sign off all Sales Executives’ Commissions.
- Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
- Do monthly performance appraisals with each Manager.
- Month-end stock-take to be done with the Accountant and yourself.
- Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
- Carry out additional reasonable duties from time to time at the discretion of Management.
- Action Plan for the new month. Plan marketing activities and promotions.
- Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
- Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.
Qualifications and Experience
- 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level.
- A valid South African driver's licence.
Skills and Personal Attributes
- Business and Operations Management
- Developing sales
- Financial Acumen
- Governance, Ethics and Values
- Negotiation Skills
- Occupational Health and Safety
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement
- Product and or service knowledge
- Trust and Integrity
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Job Description
- The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Job Description
- To coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures.
Specific Role Responsibilities
- Ensure an optimal productive and an efficient team.
- Ensure Quality workmanship delivered to customers.
- Communicate technical information, challenges and decisions to customers.
- Ensure engaged workshop staff.
- Development of employees and ensure required certification is in for the specific tasks.
- Responsible for Health and Safety.
- Admin functions- Check Job cards etc.
- Manage workshop assets.
- Plan and Gear workshop team according to available hours daily
- Assist technicians with diagnostic problems
- Test drive vehicles
- Supervise technical staff.
- Communicate with customers n technical matters
- Oversee teamwork between Service Advisors, Booking clerk and Technicians.
- Maintenance of hand tools
- Quality workmanship is rendered by technicians
- Manage apprentices
- Oversee correctness of job cards, clocking hours etc.
- Manage work in progress
Qualifications and Experience
- Grade 12/Matric
- Qualified TechnicianComputer Literacy
- Knowledge of Kia and dealerships policies and procedures
- Knowledge of service core processes
- Supervisory/Management courses would be beneficial
- Previous relevant work experience as a Technician
Skills and Personal Attributes
- Supervisory skills
- Customer Focus and Relationships
- Communication and Influence
- Computer Literate. – Audi System Use
- Market and territory Focus
- Brand alignment
- Professional and technical expertise in vehicle service and repair maintenance
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Position Overview
- The Bookings Clerk will create customer confidence in the company by ensuring a professional performance.To ensure the highest standard of courtesy and efficiency in customer contact and communication.To record customer requirements and details accurately.To record vehicle details and service histories accurately.
Specific Role Responsibilities
- Speak to customers telephonically.
- Book in customers’ vehicles and load the workshop electronically.
- Manage hours available to sell in conjunction with the Workshop Technicians and Managers Focus on CSI.
- Have a basic technical knowledge of motor vehicles.
- Have a professional approach.
- Be a team member and target driven.
Qualifications and Experience
- Experience Client liaison (preferred)
- Exposure to workshop environment (advantageous)
- One year experience in motor industry as booking clerk
- Matric Certificate
- Basic computer skills
- Consumer Protection Act training
Skills and Personal Attributes
- Product knowledge
- Telephone technique
- Questioning technique – right questions to get as much information as we require.
- Computer literacy
- Basic knowledge of ELSAPro to allocate jobs according to recommended time units
- Partner Net to access service schedules and time requirements
- Knowledge of electronic booking system
- People skillsAbility to work in a team
- Ability to work under pressureGood administrative skill
- Deadline drivenGood organisational skills
- Time management
- Emotional Intelligence
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Position Overview
- Maemo Motors Passenger Cars Rustenburg currently has a vacancy of ( Hyundai) Specialist Technician: Service
- Reporting to the Service Manager, the primary purpose of this position is to repair/service vehicles according to dealer/distributor's standards and specifications in the most productive way.
Specific Role Responsibilities
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
- Adhere to laid down workshop policies and procedures
- Note the description of all work performed on the back of Repair Order if required
- Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
- All warranty replaced parts to be tagged according to laid down rules, and handed to Parts Dept.
- Ensure all oils and parts used are booked out on Repair Order
- Ensure vehicle is kept as clean as possible, and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on Repair Order (Clocking)
- Report any faulty and / or broken equipment is reported to management
- Ensure all special tools and equipment are used with utmost care
Qualifications and Experience
- Matric
- Three-year experience on Repair and servicing of vehicles
- Clear Criminal Record
- A Valid Driver’s License C1, EC will be an added advantage.
- Technician Qualification
- Strictly Mercedes-Benz Experience
Skills and Personal Attributes
- Problem Solving
- Attention to detail
- Customer focused
- Interpersonal
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Specific Role Responsibilities:
- Specifications and responsibilities for this position will be discussed if a candidate is invited for an interview.
The responsibilities of a Parts Sales Executive include the following tasks but are not limited to:
- Administration – to ensure all paperwork, documentation, requisitions are properly recorded within sock control system.
- To ensure that all credit sales are made to an authorised signatory of approved account.
- To keep all parts catalogues, manufactures lists, etc. updated and tidy.
- Communication – to ensure warehouse manager/ parts manager is kept aware of stock movement.
- To notify warehouse manager/ parts manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
- Marketing – to assist if required in any marketing activity as required.
- Finance – to ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To ensure that the highest level of CSI is achieved.
- To conduct all transactions with customers with the utmost courtesy.
- To ensure the accurate identification of the customer needs.
- To receive & identify stock when delivered from the supplier.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- 3+ Years’ Experience as a Parts Sales Executive
- BMW (Parts) experience advantageous
Skills and Personal Attributes
- Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
- Strong Parts Retail experience
- Excel & Word knowledge advantageous
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Job Description
- Reporting to the Franchise Director, the successful candidate will manage the service department. Drive the productivity, efficiency, and the customer service index. Managing cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to. Maintain and improve Environmental, Health and Safety standards.
Specific Role Responsibilities
- Exceed all targets and labour sale objectives through efficient workshop operations.
- Ensure efficient equipment control, assets control and fluent administration processes.
- Ensure the highest level of customer satisfaction and retention.
- Lead and manage service team.
- Create and Leverage Collaborative Partnerships.
- Ensure compliance with the Original Equipment Manufacturer and Lindsay Saker policies as well as industry guidelines.
- Achieve industry leading standards of customer care, process efficiency and cost control.
Qualifications and Experience
- Job Knowledge
- Motor industry and Workshop management knowledge.
- People management.
- Business, Sales and Service Process knowledge.
- Professional & Technical Expertise in Vehicle Service & Repair Management.
Job Related Skills:
- Proven track record in managing people and working on VWSA software systems.
- Computer skills, preferably MS work processing, drive I8 and preferable VWSA operating systems.
- Financial-reporting and forecasting skills.
Job Experience:
- Min 10 years’ experience in automotive industry as Service Manager.
Education
- Recognised Motor Trade plus N6 or Technical Diploma.
- Recognised Management Diploma of Certificate.
- Industry related qualification (or working towards).
- VWSA Service Manager Qualification will be an advantage.
Minimum Qualifications:
- Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level.
Skills and Personal Attributes
- Initiative / Perseverance.
- Adaptability / Decisiveness.
- Interpersonal skills.
- Valuing servicing and Diversity.
- Conflict resolution.
- Customer Focus and Relationships.
- Communication Impact and Influencing.
- Brand Alignment.
- Positive thinking.
- Motor industry and Workshop management knowledge.
- People management.
- Business, Sales and Service Process knowledge.
- Professional & Technical Expertise in Vehicle Service & Repair Management.
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Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Vehicle Stock Controller include the following tasks:
- Invoice vehicles accurately and timeously in accordance with the offer to purchase authorized by management.
- Ensure accurate and timely (daily) capture of purchase invoices.
- Bring vehicle into stock.
- Invoicing vehicles out.
- Create purchase orders to suppliers for recon and fitments; ensuring that each payment has an order number.
- Raise/ create cheque requisitions in accordance with standard processes and policies.
- Verify creditor invoices.
- Contact suppliers regarding outstanding invoices and capture.
- Monthly reporting on outstanding orders.
- Balance vehicle costing on Automate to the department manager’s cost sheet.
- Ensure required documentation is available in the deal file before invoicing.
- Assist stock controller in reporting of sales cards.
- Daily debtor’s allocation and updates to back office.
- Report any deviations to the Financial Manager.
- Stock takes (twice a week) of all vehicles bringing vehicles into stock.
- Provisions on all vehicles that are in stock.
- Update stock list with retail prices.
- Update stock list with retail prices.
- Control of the Demo Fleet, updating reports to Matrix, back office and weekly stock takes.
- Responsible for registration and licensing documents for the used vehicle department.
- Work closely with the Sales Executives and Sales Manager/s.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Must have Stock Controller and Invoicing experience
- Experience with “Automate” dealership management system, advantageous
- BMW Experience advantageous
- Currently in the Motor Trade
- Knowledge of relevant dealership stock and sales policies and procedures.
- Understanding of the compliance governing the retail industry would be an advantage.
Skills and Personal Attributes
Skills:
- Communication skills in English (read, write & speak) but also able to effectively communicate with customers and colleagues/stakeholders.
- Interpersonal ability; working with people, relating to others.
- Highly developed ability to organize, control and multi-task.
- High attention to detail and accuracy.
- Making decisions within scope of responsibility and taking action.
- Initiative and problem-solving abilities
- Delivering results and meeting customer expectations.
- Customer orientation; a commitment to service excellence and customer satisfaction.
- Analysing
- Planning and organizing; monitoring own performance against expectations/ targets/ deadlines.
- Coping with pressure and setbacks; able to work productively in a pressurized environment.
- Team work orientation, yet still able to work independently with minimal supervision.
Personal Attributes:
- Highly self-motivated and able to maintain a positive, cheerful outlook.
- Ethical
- Reliable
- Able to work flexible hours including one weekend day and holidays to meet the needs of the business.
- Results driven and orientated
- A willingness to learn
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Job Description
- To Diagnose faults, repair and conduct set vehicle services vehicles according to prescribed standards of Audi/ VW South Africa Deliver high quality technical expertise to satisfy customers and honor Lindsay Service delivery values. Adhere to Company’s and Audi / VW South Africa policies, procedures, expectations regarding your position as Motor Vehicle Technician.
Specific Role Responsibilities
Key Duties and Responsibilities
- To carry out diagnostic work and support mechanics as set out by the Foreman to carry out fault diagnosis to aid and speed vehicle servicing.
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
- To discuss matters with service advisors and customers as required and provide lucid explanations.
- To ensure standards maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To recommend purchase of capital equipment.
Admin functions:
- To complete forms and documentation included in the company's service routine
- To draft and prepare any reports
- Mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers.
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
Qualifications and Experience
Educational Requirement
- Grade 12
- N6 trade certificate or Olifantsfontein motor mechanic trade papers or must be qualified on the CBMT level system
- The following qualifications will be advantageous:
- Health and safety related
- Audi / VW Certified and 5 Years Audi / VW experience
Skills and Personal Attributes
- Mechanical insight.
- OEM required technical training course successfully mastered, Porsche, BMW or Mercedes training is also acceptable.
- Problem solving and moto vehicle fault finding skills.
- Mental alertness.
- Team player and Interpersonal competence.
- Customer orientated.
- Decision making and action orientated.
- Need excellent - Fix right first-time track record.
- Knowledge of VWSA operating computer programs ODIS, Elsapro.
- Be able to use Manufacturer diagnostic equipment / computer (Vas Machines)
- 2 - 3 Year technician experience
- VW and/or AUDI product training.
- Have sound English communication and writing skills to accurately record findings and work on job cards.
- Need computer skills.
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Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Previous Vehicle Sales Experience and Internet Sales Experience
Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
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Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well organised, trained and professional manner.
- To identify new and maintain current customers, to maximize sales.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- A minimum of Grade 12.
- 3 years automotive sales experience.
- Valid Driver’s license.
Skills and Personal Attributes
KNOWLEDGE
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets
SKILLS
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking
Method of Application
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