Process Owner: Order To Cash (Sandton) at Blue Label Telecoms

JOB PURPOSE

The Process Owner - Order to Cash owns the end-to-end process design and drive change initiatives related to system, process and policy, including involvement in the delivery of the change initiatives as part of a transformation program and a steady state Business As Usual (BAU) specific to the Order to Cash functionality.

RESPONSIBILITIES

Business Process Activities

• The Main Modules under the responsibility of Order to Cash includes but is not limited to Order Management, Accounts Receivables, Cash Management and Channel Revenue Management
• This role will be part of a process owner team responsible for driving and delivering sustainable, streamlined processes with exceptional controls.
• The key emphasis of this role will be to drive standardization and accountability by building strong working relationships with stakeholders and ensuring service delivery in accordance to defined SLA’s/KPIs.
• Primarily responsible to standardize, automate, and optimize processes within the Order to Cash team which includes all month end activities, statutory reporting, audits and compilation of financial statements
• Should ‘Own’ and “drive” the process design and drive the changes required from start to finish to make the new processes work according to modern best practice and Oracle Fusion ERP
• Authorize and oversee the system requirements by assessing utilisation of Oracle Fusion ERP Cloud functionality and work with Business leads to determine functionality applicable to business and assist with enhancement requirements
• Acting as a member of a Design Authority team to ensure that the process design is approved as meeting the needs of the business and the supporting system functionality

Accounts Management

• Responsible for supporting and owning the process for Order Management, Accounts receivables, Cash Management, Channel Revenue Management Modules within the Oracle Fusion Application. Depending on the solution evolvement, additional modules may fall under the scope of the process owner
• The Process owner will be responsible for collaborating with other process owners within the other domain e.g. Procure to Pay and Record to Report

Oracle Fusion ERP Process Flow

• Monitor Oracle Fusion ERP Cloud quarterly releases and work with Business to decide on what functionality should be adopted by business.
• Drive POC development on Oracle Fusion ERP to help business resolve issues and/or driving strategic initiatives.
• Have a sound understanding on Oracle Fusion ERP Cloud Functionality in the Order to Cash process flow
• Safeguard the Process and Solution Design signed-off during rollouts to other Entities and Business Units

Business Requirements   Gathering & Collaboration

• Gather business requirements and translate them into functional and technical requirements for improvement and enhancements to be implemented on Oracle Fusion ERP
• Support appropriate changes or updates to policies and Standard Operating Procedures to enable the optimum process design on Oracle Fusion ERP
• Work with other process owners to ensure the process designs integrate
• Secure buy in of key stakeholders and members of the relevant functions throughout all business units to the new process design

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms
• Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes and practices
• Manage and coordinate all change activities within the project

Governance and Compliance 

• Drive accountability through process controls and by leveraging technology
• Manage relevant policies and procedures affecting processes
• Be a champion to drive standardization across key processes, entities and business units
• Ensure compliance to internal and external regulations, procedures and accounting standards
• Ensure process workflows and documentation are properly maintained and up to date with the current processes
• Proactively mitigate risks and timely resolve escalated issues

Requirements:

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Business Insight
• Manages Complexity
• Plans and Aligns
• Balances Stakeholders
• Ensures Accountability
• Collaborates
• Cultivates Innovation
• Customer Focus
• Instills Trust
• Situational Adaptability
• Tech Savvy 

EDUCATION

• Matric
• Post graduate qualification preferably with Major in Commerce or Computer Science or Project management preferable

EXPERIENCE

• Post graduate qualification preferably with Major in Commerce or Computer Science or Project management preferable
• 10-15 years of professional experience across functions within accounting and finance disciplines
• Detailed process understanding for the area of responsibility
• 5-10 Years experience with Oracle ERP products preferably Oracle Fusion Cloud Applications.
• Understanding of other Oracle ERP Processes (Record to report, procure to pay) and its impact on the Order to Cash Process
• Knowledge of best practice process and latest digital technology in area of responsibility
• Experience managing large and complex projects and ensuring changes are embedded into business-as-usual process
• The ability to build strong working relations with stakeholders, utilizing your influencing skills along with your change leadership expertise
• Strong analytical and problem-solving skills
• Process engineering capability will be relevant for this role