Bookings Clerk Kia South Africa (Pty) Ltd - Weltevreden Park at Motus Holdings Limited

Position Overview    

•  The Bookings Clerk will create customer confidence in the company by ensuring a professional performance.To ensure the highest standard of courtesy and efficiency in customer contact and communication.To record customer requirements and details accurately.To record vehicle details and service histories accurately.

Specific Role Responsibilities    

• Speak to customers telephonically.
• Book in customers’ vehicles and load the workshop electronically.
• Manage hours available to sell in conjunction with the Workshop Technicians and Managers Focus on CSI.
• Have a basic technical knowledge of motor vehicles.
• Have a professional approach.
• Be a team member and target driven.

Qualifications and Experience    

• Experience Client liaison (preferred)
• Exposure to workshop environment (advantageous)
• One year experience in motor industry as booking clerk
•  Matric Certificate
• Basic computer skills
• Consumer Protection Act training

Skills and Personal Attributes    

• Product knowledge
• Telephone technique
• Questioning technique – right questions to get as much information as we require.
• Computer literacy
• Basic knowledge of ELSAPro to allocate jobs according to recommended time units
• Partner Net to access service schedules and time requirements
• Knowledge of electronic booking system
• People skillsAbility to work in a team
• Ability to work under pressureGood administrative skill
• Deadline drivenGood organisational skills
• Time management
• Emotional Intelligence