Job Opportunities at Advance Auto Parts

What is a Customer Account Manager (CAM)?

• At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties And Responsibilities

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Implement new Commercial Sales programs, as well as support current programs
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills Necessary For Success As a CAM

• Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
• Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
• Working knowledge of automotive systems and traditional automotive aftermarket
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Think strategically, analyze issues and options, and effectively manage and facilitate change
• Ability to work an assortment of days, evenings, and weekends as needed
• Ability to travel overnight occasionally

Prior Experiences That Set a CAM Up For Success

• Proven sales track record with 3-5 years related selling experience.

Education

• High School diploma or general education degree (GED)
• Associate’s degree or equivalent from a two-year college or technical school preferred

Certificates, Licenses, Registrations

• Must have a valid driver's license and be fleet safety certified.
• ASE certification preferred, but not required

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SUMMARY

• Transportation Logistics Specialist are responsible for building and routing daily Truckload and Less than Truckload (LTL) moves throughout the Supply Chain. On a daily basis, they work cross-functionally with various people and departments within the company – Inventory, Distribution Centers, and Merchandising – as well as our customers and specific, approved carrier network to ensure corporate goals for corporate efficiency and customer satisfaction are being met and exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES

**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. their duties may be assigned

• Efficiently plans and executes the deploying and routing of product throughout the Supply Chain, including inbound to DC from Vendor. Plan and route shipments to destination to the planned due date based on orders dropped into the Transportation Management System(TMS).  Utilize the data in the TMS system to choose the service level needed at the optimum cost for Advance Auto Parts.
• Responsible for approximately $25MM+ in annual freight spend.  Prepare reports and explain financial performance related to managed freight.
• Perform “what if” routing analysis and continually strive to find efficient ways to route and reduce transportation costs
• Monitor compliance flags for carrier’s load, tender and acceptance to ensure timely delivery.  Monitor domestic shipments and alert Replenishment and Merchandising if shipping exceeds the Required Ship Day or delivery exceeds the Required Delivery Day.
• Manage ad hoc internal request for carriers; identify transportation requirements, handle freight bid negotiations and make carrier selection.
• Builds and maintains good working relationships with carriers, receivers, and company distribution centers
• Assist Transportation leadership with pre-audit and carrier aging reports to ensure prompt payment of freight invoices.
• Work with vendors to ensure the core carrier program is followed to improve DC and load efficiency.
• Monitor carrier compliance to delivery schedules, capture metrics and prepare reports for the Director Logistics to review with carriers to ensure proper service levels.
• Develop and Manage business using key performance indicators (KPI’s) recommending corrective actions to Operations Team for low performing carriers
• Manage and direct any tracing requests or inquiries from system users ensuring follow-up and communication to caller.
• Prepare freight claims and work with carriers on resolution and payment.
• Work with AAP internal teams and vendors to ensure the core carrier program is followed to improve DC and load efficiency.
• Performs all other duties and special projects as directed by Supervision.
• Ensures adherence to all company policies and procedures

Minimum Position Qualifications/Education:

• College degree or 3+ years of related experience
• Proficient in Microsoft Office
• Good organizational and time management skills and ability to meet deadlines
• Highly analytical with ability to understand/resolve complex operational issues involving numerous, ever-changing variables and constraints
• Ability to identify new methods/processes, determine impact and develop implementation plan
• Ability to identify/communicate system issues quickly and effectively

Desired Previous Job Experience

• Previous experience in TMS applications a plus, specific to Blue Yonder(BY).
• Team oriented leadership experience
• Experience in warehouse shipping/receiving, supply chain, general freight hauling, direct store delivery and backhauling transportation operations

Education Level: Bachelor's Desired

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• At Advance Auto Parts, a Retail Parts Pro (RPP) is part of the management team and responsible for growing the sales of automotive parts and related merchandise in accordance with company standards.   The Retail Parts Pros must be committed to inspiring our team, helping our customers succeed, and growing the retail business profitably and with integrity.

A Retail Parts Pro at Advance Auto Parts is responsible for:  

• Being an “A" player on the Advance Auto Parts team
• Having a passion for serving our customers and offering superior service to every customer, every day
• Being actively engaged in our business and bringing their best to work every day
• Being committed to improving themselves, their fellow Team Members and our company
• Working to exceed their individual and store targets every day
• Offer a superior shopping experience to every customer in a way that drives up our DIY traction scores and helps the store achieve full potential.

Key Focus Areas:

• Providing Legendary Customer Service   
• Knowing retail metrics
• Executing on daily, weekly and period goals to drive profitable retail growth

Essential Job Skills needed to be a Successful Retail Parts Pro include ability to:

• Work with General Manager to produce a consistently winning store
• Communicate effectively, verbally and in writing
• Build strong relationships (team, customers, peers, Store Support Center Team Members and supervisor)
• Transfer parts knowledge to all store team members to help increase the stores product knowledge and sales
• Ability to effectively plan, delegate and hold others accountable for their individual and store results.
• Effectively execute all key tasks, critical to supporting our 4 key strategies (Transform DIY, Accelerate Commercial, Availability and Service Excellence), including attachment selling, selling premium parts, etc.
• Maintain high standards of customer service and create a superior customer experience for each customer by promptly greeting them and helping them locate the right merchandise for their project
• Maintain and develop a comprehensive product knowledge
• Maintain an awareness of and achieve maximum results on all promotions and advertisements
• Execute merchandise moves, stocking and display with high housekeeping standards
• Participate in inventories and periodic cycle counts
• Ring sales at register and provide prompt and expedient service
• Build customer loyalty and aid customers in locating the right merchandise for their project
• Use computers accurately and effectively
• Work well in a diverse, fast-paced and results-oriented retail environment
• Produce consistently high sales averages
• Manage time effectively
• Demonstrate strong organizational skills
• Be punctual and at work as scheduled

Key Duties and Responsibilities:   

• Responsible for working with the General Manager to lead the store team and grow the retail business in conformity with the company’s 4 key strategies and 3 core values
• Maintains rapport with current retail customers in order to keep abreast of their needs
• Consistently provides professional, courteous and prompt customer service to both retail and commercial customers, utilizing parts experience and knowledge to insure complete customer satisfaction
• Delegates or completes the marking and storing of parts in stockroom according to prearranged system
• Assists in managing inventory and the appearance of Parts Department
• Completes all required training materials, attends all scheduled company meetings, and meets or exceed all assigned sales goals or quotas
• Utilizes a strong knowledge of automotive systems, categories of merchandise, warranties, and Company Policies to make recommendations and suggestions to customers to gain their confidence and business
• Thorough understanding of automotive principles and the ability to diagnose problems and recommend solutions
• Performs other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, truck loading/unloading, delivering, and inventory management
• Demonstrating an eagerness to be a team player and assist in other functions as assigned by the store management team

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• An Inventory Specialist works with and reports to the General Manager and is responsible for HUB operation while performing the following duties. Other duties may be assigned.

Primary Duties And Responsibilities

• Pull and ship HUB orders on time.
• If HUB order can’t be filled, call servicing store before next HUB run explaining how to reorder.
• Working with store management team, complete all parts department cycle counts including OUTS.
• Work with store management team to complete all parts department plan-o-grams.
• Work with store management team to stock all parts department parts.
• Work with store management team to complete all parts department callbacks.
• Work with store management team to complete MAXI changes in parts department.
• Comply with all federal, state and local laws.
• Comply with all company policies and procedures.
• Complete all required training materials, attend all scheduled store meetings.
• At General Manager’s direction, train and develop Team Members to help assure the HUB is operated according to company policies and procedures.
• Coordinate through General Manager the delivery of product, maintaining inventories, keeping operating records, or preparing daily record of transactions.
• Help to ensure compliance of established security, customer service and record keeping policies and procedures.

Key Holder Responsibilities

• Task assignment and completion, safety, open/close duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be competent at oral and written communications and handle basic math computations.
• Should have prior retail experience, including basic merchandising and inventory management skills.
• Able to drive forklift, if certified and applicable, and use a hand truck and pallet jack.
• Should be well mannered, neat in appearance and possess the ability to meet and deal with the public in an unbiased manner.
• Previous work records should demonstrate stability and performance results.
• Scheduling factors necessitate that the individual should be able to come to work on short notice, and/or work flexible hours including nights and weekends.
• Immediately report to General Manager and/or District Manager any violation of company policy or procedure.

EDUCATION And/or EXPERIENCE

• High school diploma or GED equivalent

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What is a Salesperson?

• Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system knowledge and basic part knowledge. The role has the basic ability to source from stores, hubs, pdq, and external suppliers. The role has in-depth knowledge of the store inventory and maintenance processes. Position can be part time or full time. Fleet safety certification preferred.

Primary Responsibilities

• Provide excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goal and help store achieve its sales goals
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Maintain store product and operational standards
• Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc.

Secondary Responsibilities

• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• General stocking including truck stocking and back stock
• Safely deliver parts to customers as needed

Success Factors

• Basic driving and navigation ability
• Ability to use delivery board system
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY service

Essential Job Skills Necessary For Success As a Salesperson

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Salesperson up for Success

• 2-3 years of successful sales experience in a diverse retail environment, providing superior customer experiences

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What is a Store Driver?

• Entry level store position capable of supporting delivery of parts to commercial customers. The role has the responsibility to deliver parts to our commercial customers and assist with task and inventory processes in the store. This position can be part time or full time and must be fleet safety certified.

Primary Responsibilities

• Safely deliver parts to customers as needed
• Pick and stage parts for customer orders
• Pick up returns and cores
• Drop off weekly / monthly sales flyer
• Daily collection of credit accounts

Secondary Responsibilities

• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• General stocking including truck stocking and back stock

Success Factors

• Basic driving and navigation ability
• Ability to use delivery board system
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems (Back stock) and store equipment

Essential Job Skills Necessary For Success As a Driver

• Communicate effectively and build strong relationships with customers, peers and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to work an assortment of days, evenings, and weekends as needed

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Job Description

• Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Position partners with GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct the drivers to ensure timely and accurate delivery. Position is full time.

Primary Responsibilities

• Maintain commercial customer relationships
• Provide GAS2 selling experience commercial customers
• Achieve personal / store sales goals and service objectives
• Provide day-to-day supervisory support for Team Members
• Collaborate with GM on coaching and developmental needs for Team Members
• Dispatch drivers ensuring delivery standards are achieved
• Maintain commercial stocking programs
• Build and maintain a network of second source suppliers

Secondary Responsibilities

• Maintain core bank and commercial returns
• Maintain commercial credit accounts
• Partner with GM to ensure proper driver coverage

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Ability to source from numerous places including special order, FDO, second source, etc.
• Advanced selling skills for commercial customers
• Ability to multi-task and remain organized
• Effective communication, listening and problem solving skills

Essential Job Skills Necessary for Success as a Commercial Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers)
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Commercial Parts Pro up for Success

• A minimum of 3 years of prior automotive parts experience preferred
• Proven sales ability with past experience in fulfillment of customer transactions
• Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals

Education

• High school diploma or general education degree (GED)