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At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
Purpose
As a Senior Specialist: Platforms, Linux, Unix & VMWARE, your primary responsibility is to provide specialist advice and support in the development and implementation of software by addressing problems on systems integrations, compatibility, and multi-platforms.
Key Responsibilities
- Ensure Linux/Unix Infrastructure is tuned for high performance.
- Ensure Linux/Unix Infrastructure is highly available and that failover capability is achieved.
- Develop and Maintain configuration standards across the Linux Infrastructure.
- Develop and maintain Automation Objectives both within the Linux Infrastructure and greater I.T Teams.
- Ensure that Linux/Unix Infrastructure is continually secured and updated.
Additional Key Responsibilities
- Ensure that risks identified within the Linux Infrastructure are resolved and or mitigated.
- Support Incident Management and Business in investigations and remediation during outages.
- Support Audit, Risk & Governance to maintain and implement controls.
- Perform standby duties after hours for planned and unplanned work.
- Maintain and contribute towards documentation for Linux Infrastructure Standard Operating Procedures/Instructions.
Minimum Experience
- Candidates need to have strong demonstratable Linux/Unix skills (5yrs-8yrs).
- Candidates need to have strong demonstratable Ansible Automation skills (2yrs-4yrs).
- Candidates need to have strong demonstrable Virtualization with VMware skills (2yrs-4yrs).
- Candidates need to have intermediate database administration skills (MySQL, PostgreSQL).
- Candidates need a working understanding of networking, security, and storage fundamentals.
Additional Minimum Experience
- Experience working as an individual and within large groups of people teams.
- Programming ability with Bash, Python or similar language.
- Working knowledge of Open Source Technologies such as Apache, NGINX, PHP.
- Working knowledge of Cloud Platforms such as AWS, AZURE or GCP.
- Working knowledge of Containerization Technologies.
- Experience working within an Agile Methodology.
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
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Purpose
To coordinate, plan & deliver day-to-day team tasks & activities in order to execute call centre transactions accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs
Minimum Experience
- 2 - 3 years experience in a similar environment
Minimum Qualifications
- Higher Diplomas [Level TBA: Pre-2009 was L6] in Generic Management
Additional Minimum Qualifications
Outputs
Process
- Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.
- Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.
- Coordinate team's administrative support task execution and provide input to meet required response time, quality & service delivery standards.
- Plan periodically to coordinate, process and monitor team tasks and activities effectively and efficiently to align performance objectives.
- Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines.
- Plan for the execution of own and other's tasks against a set framework.
- Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems.
Customer
- Liaise and interact with customers via approved communication channels in a positive and helpful manner.
- Ensure customer satisfaction with regard to the quality of information and support provided by a team under supervision.
- Ensure the professional execution of call centre tasks and activities, ensuring an excellent and accurate client service, enhancing org reputation.
- Contribute to a culture of service delivery excellence, which builds positive relationships and provides an opportunity for feedback and exceptional delivery within the team aligned to Treating the Customer Fairly (TCF) principles.
Finance
Learning and Growth
- Integrate new knowledge attained through formal and informal learning opportunities and apply in the execution of own role.
- Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
- Effectively schedule and utilise the available human resources allocated to work area to perform specified tasks.
Governance
Competencies
Liberty Values
Technical Competencies
- Customer Understanding (Basic)
- Service Delivery (Basic)
- Handling Difficult Calls (Intermediate)
- Contact Centre Professional Development (Basic)
- Risk Awareness (Basic)
- Customer Advice (Technical) (Basic)
- Customer Relationship Management (Basic)
Behavioural Competencies
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Customer service orientation (Basic)
- Team coordination (Intermediate)
- Communicating with Impact (Basic)
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About the role
Participate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.
Requirements
- Be a South African Citizen
- Be between the ages of 18 - 35
- Not permanently employed
- Not registered at any other learnership programme
- English speaking, reading and writing skills
- Computer literate
Minimum Qualifications
Grade 12/Matric with English and Mathemetics
Wealth Management Certificate
Key Responsibilities
- Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
- Comply to training programme requirements and prioritise own development in accordance with organisational requirements.
- Develop own knowledge and experience to assist in the development of work solutions and offerings that aims to improve service and quality.
- Accountable for own work delivery in line with quality standards, defined work routines and procedures.
- Identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution on a daily basis.
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