Career Opportunities at Liberty Group South Africa

About The Role

Participate in an internship programme in order to maximise individual and organisational development, through the execution of predefined internship objectives.

Minimum Experience

0 - 1 year experience in a similar environment

Qualifications Required

• Actuarial degree
• Audit Intern- BCom, BSC, BTech or B in Auditing or similar
• BCom degree or BTech auditing
• Bcomm Investment Management
• BA Communications/ Media Studies or any Social Sciences under grad
• Bsc Information Technology

Key Responsibilities

• Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
• Develop own knowledge and experience to assist in the development of work solutions and offerings that aims to improve service and quality.
• Comply to internship programme requirements and prioritise own development in accordance with organisational requirements.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

go to method of application »

Purpose

To provide specialist advice and support relating to new business and policy servicing, through the execution of predefined objectives as per agreed SOPs.

Minimum Experience

3 - 5 years experience in a similar environment

Critical Job

• The Following Are Critical Requirements in this Role:
• BPO Systems experience.  
• Experience in working on Workflow, Compass and Mainframe Systems will be an advantage in this role. 
• Experience in dealing with brokers and strong communication skills (both written and verbal), are required in this role.
• Knowledge of Liberty Products (LPB) is essential.  
• Minimum Qualifications
• Higher Diplomas [NQF Level 06] in Generic Management
• Additional Minimum Qualifications

Outputs

Process

• Plan, organise and complete own tasks in a manner that meets performance objectives.
• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Proactively identify problems, apply known solutions in line with procedural guidelines and escalate unresolved problems.
• Demonstrate a complete understanding of pricing and proposal models to enhance customer growth, retention, satisfaction.
• Report on transactional activities within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on agreed performance objectives according to set procedures and service level agreement.
• Plan and organise own tasks to make sure that performance objectives are met.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Deliver on service level agreements made with internal and external stakeholders that meet or exceed expectations.
• Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Build and maintain contact with advisers and other stakeholders to promote organisational products and services.
• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

• Communication skills (Fundamental) (Intermediate)
• Query resolution (Intermediate)
• Customer Liaison (Intermediate)
• Research and Information Gathering (Basic)
• Reporting and Interpretation (Basic)
• Functional Policies and Procedures (Intermediate)
• Product and/or Service Knowledge (Intermediate)
• Customer Advice (Technical) (Basic)
• Business Administration Skills (Basic)
• Customer Relationship Management (Intermediate)

Behavioural Competencies

• Persuading and Influencing (Basic)
• Professional/Technical learning (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Communicating with Impact (Basic)
• Relationship Management and Networking (Basic)
• Customer Orientation (Basic)
• Organisation and Attention to Detail (Intermediate)
• Customer service orientation (Intermediate)

go to method of application »

Purpose

The purpose of the job is to perform the role of a Business Analyst - Product Owner for the various systems and business units within the LibFin environment. The Product Owner will be responsible for providing specialist advice and support in the planning, managing and monitoring the implementation of the Agile capability activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Key Responsibilities

•  Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Systematically identify, analyse and resolve existing and anticipated problems.
• Enable self and others to achieve advanced levels of professional/technical knowledge and skills.
• Deep understanding of LibFin business and financial markets to effectively facilitate implementation of prioritised features.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Drive the effective implementation of IT governance and new business initiatives / enhancements.
• Manage, plan and coordinate activities associated with the identification, prioritisation and resolution of reported problems.
• Drive capability enhancements to perform on-going monitoring and ad hoc investigations to answer questions from the business that supports decision making and prioritisation.

Additional Responsibilities

• Contribute to the development and implementation of the Agile capability including Agile governance tools, methods, artefacts, templates and methodologies.
• Drives the vision and end-to-end view for the capabilities that are to be built and maintained.
• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships.

Minimum Experience

• Years and industry of experience required for the role (minimum and preferred).
• Minimum of 5 years related work experience.
• Must have a good understanding of financial products in the South African market.
• Must have experience with the configuration and maintenance of trading systems.
• Must have derivatives exposure and knowledge of regularly traded derivatives products.
• Exposure to the insurance industry would be beneficial.
• Exposure to system development would be beneficial.
• Strong understanding of SDLC.

Minimum Qualifications

• Any relevant tertiary qualification (degree) in Finance/Actuarial Science/Information Systems/Computer Science.