Career Opportunities at Absa Group Limited (Absa)

Job Summary

The Product Solutions Cluster strategy is built on clear product differentiation integrated into the key moments of our customers lives. To unlock our strategic aspirations, we are investing in a Customer Value Management capability that will:

• develop strategies to improve customer experience and increase franchise value within PSC,
• drive integration between the business units and the rest of the Group,
• align brand and marketing resources to achieve the business strategies, and
• monitor and enhance customer satisfaction in comparison to the competitors.

This role is also accountable for enabling horizontal alignment, implementation, and adoption of Product Solutions Cluster Strategy with a focus on customer value management throughout by providing complex advise in facilitating long term strategy development.
Job Description

Provide strategic leadership 

• Stay abreast of industry trends and role players and ensure that PSC is well positioned to provide competitive and industry leading services.
• Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
• Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of agreed strategy against the PSC strategic objectives and targets and shareholder expectations.
• Drive the development and tracking of tactical plans and scoreboards and take corrective actions where required.
• Orchestrate the necessary process to facilitate regular strategic alignment between Group, PSC underlying businesses and cascaded to the individual businesses.

Strategy Development and Alignment 

• Accountable to align business unit functional models, strategies, and plans with overall PSC strategy as a base to develop a Product Solutions Cluster go to market strategy.
• Translates broad PSC strategy to drive the alignment of and integration of strategy across the value chain.
• Provide business insights based on market trends, competitor offerings and global best practices as it relates to Customers, Products and Channels.
• Define value achievement metrics to ensure customer retention and repeat business.
• Drives strategic reporting requirements.

Customer Value Management

• Sets and oversees the execution of business CVM strategy, with enablement capability across the Business Unit.
• Performs customer measurement as a service across Relationship Banking, Everyday Banking and align with PSC customer value management strategy.
• Provide advanced analytics as a community of practice across Product Solutions Cluster and in collaboration with counterparts in RB, EB, and CIB.
• Act as overall custodianship of social media, responsibility to drive up engagement across PSC. Ownership of tools on tracking of channel performance (tagging, analysis) in PSC.
• Builds and sustains a culture that aligns to PSC’s aspirational colleague experience to deliver the target customer experience and financial performance.
•  Define CVM projects and track and manage churn process, understand trends and dynamics.
• Provides input into overall customer experience.

Marketing and Brand

• Focuses on overall Brand Health, marketing strategy, design and execution in alignment Group Marketing and Communication.

People Management

• Accountable for enabling people and culture aligned to brand value.
• Determine and analyse attestation, training, and development needs for direct reports, ensure that these requirements are met.
• Act as second level escalation point for all grievances raised in the functional area.
• Ensure that all poor performance is addressed, and that reward and recognition is appropriately managed for all employees within the team.

Stakeholder Engagement

• Contribute as a key PSC Exco member to the overall PSC agenda internally and with external stakeholders, ensuring that the PSC agenda is appropriately managed and reported to all requisite stakeholders, in particular the Group Exco, Group Board, Group SEC, AFS Board, AFS SEC amongst other governance forums and where appropriate Prudential Authority and / or Financial Standards Conduct Authority.
• Partner with executive bodies (EXCOs, Product owners and strategy functions) internally within the broader PSC and across the broader enterprise to align on strategic objectives. 
• Translate objectives into delivery pipeline requirements to ensure insights are appropriate and that adequate business ownership and buy-in is created to realize overall PSC strategy.
• Provide leadership in engagements with regulatory bodies and represent PSC in key industry associations and forums where applicable.

Competencies: Technical 

• Customer Experience Management - Develop and implement a cohesive end-to-end customer journey and experience to engage a population of customers with changing profiles, demands and buying patterns.
• Customer Experience: Service Champion - Champion and role model the organization's service vision, mission and values.
• Customer Service Innovation Management - Identify elements that form customer expectations and develop new methods to design, innovate and achieve desirable levels of customer experience.
• Strategy Development - Define, evaluate, assess, influence or redirect strategy at all levels.

Competencies: Behavioural  

• Business Acumen - Seizing entrepreneurial and commercial opportunities.
• Collaboration - Building corporate citizenship.
• Communication - Presents in an easy to understand and memorable fashion.
• Critical Thinking - Place problems in wider context.
• Decision Making - Stands by decisions and actions
• Delivering Results - Champions customer centricity.
• Leadership - Defines standards of behaviour.
• Strategic Thinking - Translates strategic direction into plans and objectives.

Education and experience required 

• Minimum B-degree (NQF level 7)
• Desired Post Graduate Degree (NQF level .8+)
• 10+ years (Technical/Managerial) experience.

 Knowledge and skills:  

• Senior leadership experience in Financial Services.
• Superior understanding of Strategy and Customer Value Management.
• Strategic planning and execution.
• Customer Service Management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• As part of the Payments Partnerships centre of excellence, the role holder will influence Absa’s payments partner journey through optimal interbank participation, industry relationship facilitation, PSO and internal business unit engagement whilst ensuring that Absa’s end-to-end payments partner supply chain functions optimally in all aspects in order to become a leading payments provider to customers and businesses.
• Perform the role of a Subject Matter Expert across the Absa group. The role holder will be responsible for establishing an overall health position of Absa Payment partnerships (albeit PSO, TPPP’s, ISO’s, Financial Services companies e.g. WFS and bank sponsorships) with strong alignment to the Absa BU Product clusters as relationship owners.
• In close collaboration with BU product areas, the job holder will develop an overarching payment partnership framework and guiding principles to ultimately shape / inform go / no go payment partnerships decisions and maintain the overall payment partnership plan across multiple payment rails that seeks to extract value from strategic partnerships.

Job Description

Accountability: Relationship Management and Industry representation

• Evaluation of all new payment partners against the defined risk framework and maintenance of a repository of all reviews performed and the outcomes/decisions recommended
• Active monitoring and guidance of the TPPP¡¦s, ISO & Payment Sponsorships, although ownership resides with the BU Product areas (EB, RB, CIB).
• Maintain strong relationships with the key payment partners and the product level relationships as these relationships will frequently be stress tested in various ways (Commercial, Contractual, Operational, Compliance, Change, New Opportunities etc.).
• Maintain the relationship and Absa presence on key industry forums (e.g. PASA) in order to influence and provide guidance on key strategic issues.
• Regular performance engagements, reporting and assessments.
• Responsible for the research and drafting of comprehensive briefings to Senior Executives who represent Absa on external boards and committees
• Contribute and participate in industry forums created for the purpose of maintaining the integrity of payment transactions across the national payment system.
• Facilitate sessions between Product, Group Information Services (GIS) teams, Group Information Technology (IT), Group Finance teams, Product Control and Risk Management (IRM) teams in order to maintain and track the integrity of payment and settlement transactions across the value chain.

Accountability: Reporting, Analytics and Insights

• Evaluation of all new payment partners against the defined risk framework and maintenance of a repository of all reviews performed and the outcomes/decisions recommended
• Ensure that our payment partners have line of sight to all applicable compliance programs and the impacted product areas are clear on any potential non-compliance triggers.
• Recommend changes to the way of work in accordance with best practice in the Card industry.
• Identify opportunities for existing payment partners to share capability that further enhances our overall payments product offerings
• Contribute to the overall Risk management strategy across the Card payment value chain.

Accountability: Financial Management

• Ensure that all gaps are identified and closed when it comes to Revenue and other leakages.
• Maintain the balancing process between Business, IT and Finance in order to optimize the revenue generated from payment partnerships
• Contribute to the optimization of the Absa Card Payment strategy, business planning processes and BOW deliverables.

Education and Experience Required

• B Degree or equivalent NQF Level 7 qualification or higher
• At least three (3) years Payments expertise (i.e. worked in Card, T&D or Payments Environments)
• Solid experience of working across external organizations in the payments industry
• In-depth understanding of Payments Business Models and Inter-bank pricing structures.
• Retail / Banking experience is a distinct advantage.

Education

• Bachelor's Degree: Information Technology

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Job Summary

Overall job purpose    

• To plan, manage and monitor the implementation of product development activities and processes in order to deliver on approved operational plans in an effective and efficient manner. This role supports sound management of business performance and financial risk.

Role requirements:

• Significant progress with Actuarial exams (at least 12)
• Ability to work independently, be self-motivated and passionate about executing effectively and with high quality
• Passionate about continuous improvement and disruptive innovation, whilst challenging the traditional ways of working
• Strong, professional and confident communication and networking skills
• Supportive of and passionate about a diverse working environment and working with colleagues with diverse cultural backgrounds
• Ability to engage with a range of different stakeholders

Job Description

Key responsibilities

• Proven experience in developing insurance value propositions for market segments
• Understand the competitive landscape and general commercial and economic environment through market research in order to help inform product design
• Design and implement value propositions that consider the target market, profitability and sensitivity thereof, marketability, distribution method, competitiveness, risk characteristics, consistency with other products, administration systems, service standards, reputation, regulatory and industry requirements, reinsurance terms and capacity, and tax
• Maintain products throughout the product life cycle
• Conduct comprehensive product research and develop a strong product knowledge
• Develop a strong knowledge of best practice in relevant areas
• Develop business cases that are reliable, robust, and well tested
• Implement new reinsurance treaties and amendments to existing treaties
• Identify new opportunities resulting from post-implementation management information
• Identify and understand risks in the project and know the obstacles that are in the path, and put in place risk mitigation strategies
• Drive a customer-centric mindset across distribution, manufacturing, operations and service
• Demonstrate ability to apply experience to new problem areas, domains and challenges

Education

• Bachelor's Degree: Actuarial Science

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Job Summary

• To deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• General and Office Administration: Provide administrative sales support against standard operating procedures.
• Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
• Customer Service: Handle all customer interactions professionally and efficiently
• Facilitation of Deal Process: Drive the end-to-end process of application approvals and contracts as per take-up.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.

Job Description

• Treat customer fairly and ensure customer satisfaction Ensure excellent and professional sales of all Instant Life products Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales Ensure that productivity targets are met Achieve required NTU’s rates

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• An exciting opportunity to provide subject matter expertise on unique sourcing strategies and channels. The Talent Sourcing Specialist will keep themselves busy identifying and connecting with talent ahead of demand in support of the Relationship Banking Workforce and Capacity Plan. Provide the business with relevant marketing insights and support with talent acquisition specific reporting and analytics

Job Description

Sourcing and Selection:

• Contribute to the definition and design of innovative sourcing strategies that will enable the establishment of a diverse pool of talent to meet the evolving needs to the business workforce plan On a regular basis, proactively explore all channels and processes to build diverse pools of talent Implement creative direct to market talent capturing solutions for the Business; i.e. create and maintain a ‘potential candidate’ database, advertising on web based job search sites, e.g. LinkedIn.
• Conducting research on competitors, building industry networks, attending industry specific events, job fairs, partnering with labour agencies and tapping into global networks
• Provide support to the Talent Acquisition Lead and Talent Acquisition Team Lead in the sourcing and acquisition of critical and scarce skills.
• Utilise talent pools and pipelines, e.g. graduates and learners, Absa Group Limited internal and external databases and other data mining approaches to source candidates
• Draft direct to market advertisements taking into consideration the recruitment criteria and the current business needs with regards to talent.
• Control and manage candidates responses received from the direct to market campaigns by creating a centralised database of applicants and tracking progress within the talent acquisition process. Manage an updated pipeline of candidates through the Resourcing Administrator to ensure that a pipeline of available candidates are a true reflection of availability

Stakeholder and candidate management:

• Work with Talent Acquisition Partners to establish and ensure an understanding of the of the recruitment needs for Specialist roles.
• Manage candidate expectations from the first point of contact with Absa and throughout the recruitment process by providing a realistic view of the process to be followed, role requirements, business environment and feedback.
• Manage post interview responses and feedback to candidates with support from the Resourcing Administrator/Officer and oversee the Resourcing Administrator/Officers candidate management experience.
• Act as a representative for the organisation during all engagements with candidates throughout the recruitment process by continuously communicating with all stakeholders.
• Manage the engagement between candidates, hiring managers,
• People Partners from first point of contact until the on-boarding process through continuous feedback to business and candidates.

Education

• Diploma: Human and Social Studies (Required)

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Job Summary

• "SME specialists who engage with business units helping build out sustainable comprehensive reporting. Maintains a high standard acting as quality assurance as work is delivered. Delivers clearly defined asks to MI / BI / Visualisation teams
• Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments.
• To support and enhance intellectual business performance MI/reports and create measures that drive an optimal value management in operations. To enhance information in order to support optimal decision making for business area heads of collections & recoveries operations, through data and insights.

Job Description

• To be part of a team that creates reporting including dashboards and datasets for consumption within the collections and recoveries business unit in Everyday Banking.
• As Subject Matter Expert, the MI / BI Analyst fulfils a mentoring role and guides delivery across layers within the business area. 
• Analytical Insights - Guide and mentor team members on data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business.  Design of sustainable BI solutions to address business needs, and driving opportunities to improve processes and strategies with technology solutions.  Prioritise and oversee the implementation of identified development needs in order to improve and streamline operations.
• Partnership with business intelligence and data management teams to create a strategic community and a business intelligence roadmap that covers technologies, techniques and standards to ensure uniformity in the provision of business intelligence across Voice and Service Enablement (VSE).
• Expansion of standard business intelligence to provide insights that drive strategic decision making as opposed to provision of reporting and datasets. Set priorities for data analysts and data visualisation experts within the team in support of this.
• Partner with business areas to define requirements, and to provide insights and analytics to enable decision making.
• Creation and maintenance of datasets via strategic platforms while adhering to data governance policies and procedures, and providing guidance to broader business intelligence teams to ensure uniformity and trust in golden sources of information.

Experience (minimum):

• 5-8 years at management level

Qualification (minimum):

• 3-year degree (Honors preferable)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Support the Relationship Executive in the optimisation of profit and economic value for portfolios of Premium Business key account clients requiring high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

Customer Service:

• Respond efficiently, accurately and courteously to all customer service matters, complaints, requests

Support the development and maintenance of processes in Customer Services Centre:

• Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes

Monitor and control risk associated with the Customer:

• Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements

Stakeholder Management:

• Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively

Self-development:

• Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance, control and delivery objectives

Job Description

• Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions.  This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.

Job Description

QA Engineering

• Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as the automation testing expert
• Participate and analyze requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads)
• Identify opportunities for automation across the business area’s suite of technical products & services (ongoing)
• Leverage a solid understanding of the technical solution architecture and infrastructure context to create relevant & holistic automation testing frameworks based on the analysis & opportunities identified
• Develop and execute automated test scripts using various technologies
• Be the single point of accountability for testing & testing frameworks, the integrity of their design & their ability to holistically test solutions
• Provide testing at various levels including: vetting unit tests (for developers), testing user stories, black box testing, scalability and end to end integration testing
• Align testing frameworks and scripts to User Stories
• Apply predictive and critical thinking in defining testing parameters (positive & negative)
• Execute automated test suites and Analyze test results.
• Develop custom Quality Assurance Metrics and reporting solutions.
• Leverage solid understanding of CI/CD pipeline to configure test scripts & associated frameworks & integrate test suites into the test management system and custom test harnesses.
• Create, coordinate, and execute manual application test cases and test plans
• Review functional specs and user stories to design test cases/scripts and test plans.
• Create and analyze test data.
• Collaboratively work with developers to implement test hooks for automation.
• Operate as a self-starter and possess the technical aptitude in troubleshooting both software and environment issues.
• Set product delivery goals and achieve scheduled deadlines.
• Work in ambiguous environments and have the technical curiosity to dig deep into the root of complex issues between multiple software and system layers.
• Research, self-develop & source new automation testing tools & techniques

DevOps

• Follow engineering best practices and provide technical mentorship to other team members
• Build product engineer capability in automation testing technologies & general automation testing awareness
• Leverage expertise in various coding languages to effectively design & deploy testing requirements for specific products / services
• Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
• Shift team from testing features to supporting & being accountable for full product delivery

People

• Develop others capability in developing and executing automated test scripts using various technologies
• Mentor & guide interns & junior automation engineers throughout their development journeys
• Quality assure the automation testing & manual testing deliverables of the broader technical teams
• Conduct peer / junior QA engineer reviews, testing, problem solving within and across the broader QA community
• Provide technical subject matter expertise and support in the attraction and recruitment of QA Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team

Risk & Governance

• Ensure compliance with the organization Service Engineering, Risk & Governance policies & practices related to development & testing
• Align all testing frameworks and scripts to Group Architecture and Security guidelines
• Carry the ‘one stop shop’ accountability for all risk associated with testing design failures following solution deployment
• Participate in Business Continuity, Disaster Recovery, Incident Management processes and proactively route cause analyse, mitigate & OR; resolve critical incidents
• Realign testing frameworks, monitoring tool application & scripts off the back of any risk related activity / incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The Head Product ( Western and Eastern Cape) is to lead as business owner for the products sets within the Product Business Area into Absa Relationship banking customer segments in the Western and Eastern Cape. Take accountability for product sales, advice, market growth and client experience in relation to product sets (Cash, Acquiring, General Banking Solutions, Issuing, Islamic Banking) through leading a team of product specialists whilst partnering with Segment Sales leaders. Work with the Product Leads within the RB Product Business area to ensure Product development, innovation, campaigns, pricing and commercialization takes into account the customer and colleague insights from within the region.

Job Description

• Commercial management: Accountable for managing the commercial performance (P&L) of the product within the region.
• Product Management: Influence compelling and insights led Product Propositions offering enabling our customer value propositions
• Product Infrastructure: Accountable for the entire end-to-end infrastructure in the region : people, process, technology and fulfillment through partnering with stakeholders to ensure a seamless customer experience contributing to our growing market share.
• People and Culture: Builds and sustains a high performance culture whilst role modelling leadership behaviors

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Support Global Markets Research team and  manage, plan and  execute corporate events for the Economics Research teams. The management of event projects is done by taking project management principles into consideration i.e. resources, scope, time, cost, quality, communications, procurement, risk management and any other necessary factors. This role requires a candidate with specific corporate events experience within an Equity/ Economic research environment. Fixed Term Contract.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• The Payments team within CIB Transactional Banking is looking for a Specialist Java Developer to apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

• As a Java Developer in the CIB Payments team, you will be required to develop software effectively, efficiently, on-time and in alignment with specifications and best-practice architecture. This will include the development of new system components and enhancement on existing components base on defined processes and procedures for all new and existing developed Java applications. This role will also be responsible for fault finding and resolution of software related support calls and feedback to business.

Key accountabilities:

Strategic initiatives

• Continuous improvement of software and systems
• Engage with relevant stakeholders around requirements
• Translation of requirements into technical specifications

Operational

• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization and automation
• Day-to-day development and liaison with DEV manager and developers to ensure technical quality, product quality, and efficient project development
• Hands-on development of features across the development whole stack
• Quality control and systems testing
• Deployment and Integration
• Version control - Booking
• Unit testing

People Management

• Maintain good relationship with development team and business

Stakeholder engagement

• Perform code reviews and provide feedback on all internal and external code.
• Assisting review of system requirements
• Able to effectively communicate at various levels
• Communicating with Business, Solutions and Technical teams to turn business requirements to technical requirements
• Demo applications to stakeholders in business review sessions

Planning

• Demonstrate the ability to adopt a range of strategies to effectively plan and manage IT projects in line with required specifications, within a specified timeframe and cost and to a required level of quality. This could include development, procurement, testing, implementation and evaluation.

Analytical Ability

• Demonstrate the ability to visualise, articulate, and solve both complex and uncomplicated problems and concepts and make the appropriate and most sensible decision based on provided or researched information.

Key critical skills and experience required:

• 5 years relevant development experience
• Java programming language experience
• Work experience as a Java Developer
• Bachelor of Science in Computer Science/Software
• Development/Information Technology or equivalent

Preferred experience:

• Experience designing, building and testing Java EE applications
• In-depth knowledge of popular Java frameworks like JSF and Spring MVC
• Strong working knowledge of PostGres/Mysql and/or MongoDB, JavaScript frameworks and Java (J2EE) technologies
• Experience with Object-Oriented Design (OOD)
• Advanced experience in Java and Java Applets in the enterprise development process
• Web programming and user interface design experience
• Excellent communication and delegation skills
• Good time management skills
• Problem-solving abilities
• Expertise in agile and scrum development cycles
• BSc in Computer Science, Engineering or relevant field
• Strong relational database skills (SQL)
• Understanding of building tools like Ant, Maven, Gradle, etc
• Expertise in continuous integration

Other required skills and basic knowledge of:

• JavaServer pages (JSP) and servlets
• Web frameworks like Struts and Spring
• Service-oriented architecture 
• Web Technologies like HTML, JavaScript, CSS, JQuery
• Markup Languages such as XML, JSON
• Abstract classes and interfaces
• Constructors, lists, maps, sets
• File IO and serialization
• Exceptions
• Generics
• Java Keywords like static, volatile, synchronized, transient, etc
• Multithreading and Synchronization
• Good knowledge of Agile methodology
• Banking experience within IT space is preferable
• Angular experience would be beneficial
• Github
• Jenkins
• Rest API development
• Rancher/Openshift

Behavioral competencies required:

• Decision Making
• Problem Identification / Solving
• Accuracy/Attention to detail
• Analytical Reasoning
• Change Agility
• Commitment

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To effectively implement Absa Group ERMF and ORRMF policies and standards and to embed effective Operational and Resilience Risk Management (ORRM) practices within the Business Unit (BU). Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified, analysed, reported, and managed on a consistent basis in line with the ERMF and the ORRMF. Provide ORRM support to stakeholders in EB. Support the reporting and monitoring of risks and ensure the quality and completeness of risk reporting.

Job Description

• To effectively implement Absa Group ERMF and ORRMF policies and standards and to embed effective Operational and Resilience Risk Management (ORRM) practices within the Business Unit (BU). Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified, analysed, reported, and managed on a consistent basis in line with the ERMF and the ORRMF. Provide ORRM support to stakeholders in EB.  Support the reporting and monitoring of risks and ensure the quality and completeness of risk reporting.

Operational and Resilience Risk Framework, Policies and Standards

• Drive policy and standard governance in line with the ERMF and ORRMF.
• Engage with Group Risk teams to ensure proper implementation of ERMF, ORRMF and related policies and standards within the business.
• Support the business in the implementation and embedment of ERMF and ORRMF requirements, including those applicable for Risk and Control Self-Assessments (RCSAs), Critical Process Assessments (CPAs), Issue Management, Risk Events, Key Indicators, as well as Dispensations Waivers and Breaches (DWBs).
• Monitor and report on framework, policy and standard implementation status, concerns, and challenges, escalating material issues identified and indicating the level of severity and associated risks.
• Communicate changes to frameworks, policies and standards and provide guidance for implementation of updated requirements.
• Provide guidance for the implementation of framework, policy, and standard requirements.

Training and Awareness

• Provide training for relevant frameworks, policies and standards and consider the utilisation of digital training platforms for training interventions.
• Act as advisor for ERMF and ORRMF policies and standards to business areas in EB, providing information on matters related to interpretation or implementation.
• Ensure that good practice is identified and communicated widely through the definition of standards and guidance documents where required.
• Ensure adequate stakeholder training for the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and other related risk systems.  Provide ongoing support post the training.

Reporting and Analysis

• Source/Supply and interpret the data for compiling the monthly and quarterly risk committee pack (or other adhoc reporting as required) and ensure data quality and accuracy of reporting.
• Support the management reporting of all key concerns as appropriate through monthly and quarterly risk committees, forums, and governance committees, thus ensuring that senior management is fully aware of any key concerns that may impact EB.
• Ensure the completeness, accuracy, and validity of reporting through the monitoring of data quality on the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and related risk management systems.
• Drive the implementation of appropriate standards for continuous monitoring of the EB risk and control profile.
• Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and control gaps identified.
• Maintain and develop awareness of risk management issues to support completeness, accuracy, and robustness of reporting.

Conformance Reviews

• Execute conformance reviews against frameworks, policies, and standards.
• Perform comprehensive independent conformance testing to ensure that results of 1st line MA testing can be relied upon (quality and consistency), in line with requirements of Risk and Assurance Standards.
• Evaluate the quality of data maintained on risk management tools and systems and provide recommendations for remediation where weaknesses are identified.
• Raise Dispensations, Waivers, Breaches (DWBs) or issues where non-conformances have been identified, especially where these are material.
• Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and gaps identified through conformance testing.
• Report all material concerns as appropriate and through risk and control governance committees.

Operational Risk Systems

• Support business in the maintenance of risk information on ORMS and PCM by providing guidance on system utilisation to ensure appropriate data quality and standard conformance.
• Support the business with the resolution and escalation of issues relating to system usage.

Functional Governance

• Support the Operational and Resilience Risk Team in governance-related matters, including but not limited to monitoring and tracking the Operational and Resilience Risk strategic initiatives, providing administrative support for Manco meetings, tracking of initiatives, documentation of meeting minutes and tracking of meeting action items.

Education and Experience Required

• Relevant NQF level 6 - B degree
• 3 years’ experience in a Financial Institution
• 3 years’ experience in an Operational Risk Environment.

Knowledge & Skills: (Maximum of 6)

• Knowledge of the risk environment and risk management principles.
• An understanding of the operations of a financial organisation.
• Keeping abreast of changes in industry and developing own competency through continuing education.

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Persuading and influencing
• Relating and networking
• Presenting and communicating information
• Analysing data (including data analytics and dashboards)
• Planning and organising
• Coping with pressure and setbacks
• Learning and researching

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)