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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
Execute cash & related transactions:
- Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
- Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements
Customer Service:
- Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
- Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times
- Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy
- Maintain a neat and tidy workstation at all times
- Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
- Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
- Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
- Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
- Educate customers on the use of the Internet Kiosk.
Identifying sales leads:
- Identify and action sales leads (teller prompts) and cross selling opportunities
- Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
- Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
- Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
- Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
Compliance and Risk Management:
- Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
- Conduct cash counts and visual checks as assigned by the line manager from time to time
- Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
- Keep transactions records available for control purposes
- Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
- Refer any concerns to the line manager for follow up and decision making on whether to proceed
- Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
- Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks
- Complete and maintain applicable registers (Teller and Key registers)
- Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Cubicles, teller drawers and workstations to be kept locked when leaving workstation
- Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
- Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
- Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
- Adhere to end of day procedures (ABSA 3368)
- Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- CIB Global Markets - Post Trade Services (PTS) Team is currently looking for Specialist Solution Analysts to work as part of the Change Team. The Specialist will leverage analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. They will also translate & document business requirements into user stories & specifications (using Agile Methodology) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing and automated testing processes, frameworks & outcomes.
Education and experience required
- 4-6 years business & systems analysis experience
- 4-6 years Experience in working with multidisciplinary teams
- Experience in Agile Methodology & working embedded within an Agile team / teams
- Degree or Diploma in Computer Science, Commerce or Information Technology.
- Banking or Financial Markets domain experience, preferred
Job Description
Analysis (including Business Case)
- Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
- Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
- Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
- Define testing requirements (pass or fail test cases)
- Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)
Solution Design (within DevOps Context)
- Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
- Build detailed user stories to be leveraged for system requirements design (modular)
- Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
- Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
- Facilitate resolution during development & testing phases for any change requirements
Solution Delivery & Testing (manual)
- Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
- Develop manual testing frameworks and patterns for the solution
- Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testing
People
- Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
- Conduct peer reviews & problem solving within and across the broader team
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Bring your technical knowledge and experience in Trade & Working Capital to manage all elements of operations.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.
Job Description
- Providing customer service and support:
- Answer inbound calls and respond to written queries timeously.
Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
- Resolve all complaints within agreed service level timeframes
Strict adherence to risk and compliance:
- Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act.
- Strictly adhere to all risk and governance policies and procedures
Self-development:
- Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.
Job Description
Business Planning, Business Performance Monitoring & Revenue Generation:
- Business Planning, Business Performance Monitoring & Revenue Generation
Leading the commercial, sales and service agenda for the branch:
- Leading the commercial, sales and service agenda for the branch (as part of a broader area); & Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)
Customer Experience and Service: :
- Proactively manage and build relationships to enhance the Absa Brand in the area as well as
Managing cost & efficiencies: :
- Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
Execute cash & related transactions:
- Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
- Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing C
- arefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements
Customer Service:
- Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
- Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times
- Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
- Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
- Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
- Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
- Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
- Educate customers on the use of the Internet Kiosk.
Identifying sales leads:
- Identify and action sales leads (teller prompts) and cross selling opportunities
- Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
- Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
- Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
- Capture all other leads on SMD once agreed by client
- Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
Compliance and Risk Management:
- Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
- Conduct cash counts and visual checks as assigned by the line manager from time to time
- Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
- Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
- Refer any concerns to the line manager for follow up and decision making on whether to proceed
- Follow cash management procedures and limits as prescribed
- Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
- Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks
- Complete and maintain applicable registers (Teller and Key registers)
- Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Cubicles, teller drawers and workstations to be kept locked when leaving workstation
- Follow off-line procedures and comply with all regulatory and compliance requirements
- Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
- Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
- Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
- Adhere to end of day procedures (ABSA 3368)
- Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Summary
- This role provides a unique opportunity to combine Deep Client Insights, Emerging Technology and differentiated Fintech partnerships to enhance the value we deliver to clients in exercising overall responsibility for the successful delivery of partnership programmes/projects according to plan, budget and agreed quality and governance standards.
- Join an energetic team, passionate about innovation and emerging technology in banking.
Job Description
Key Accountabilities:
- Manage the ongoing execution of the banks partner network management strategy
- Execute partner activities to drive value for our stakeholders, whilst always adhering with the Group Collaboration Policy
- Manage the timely, regular execution of relevant activities that maintain strong relationships with organizations within the partnership ecosystem
- Identify relevant technologies, start-ups, and market trends that align with the bank’s focus areas and build an opportunity pipeline for innovation.
- Collaborate with internal stakeholders, including product and business teams, to identify partnership opportunities that support business objectives
- Ensure all spending on partnership initiatives is in line with allocated budget and the bank’s financial goals
- Monitor industry trends and competitive activity and provide recommendations to the Head of SEM on potential partnerships or partnership activities
- Report on partnership performance and provide regular updates to senior management and stakeholders.
- Formulate Scout themes based on Group Focus areas and agree priorities with Business Units; maintain regular engagement with stakeholders to ensure continued relevance
- Drive the partner ecosystem management strategy and guide on the Group Collaboration Policy and Group Strategic focus areas
- Showcase a pioneering mindset and ability to thrive in a fast-paced environment and stay energized by the possibility of how technology can transform the client experience in banking
- Forge strategic partnerships to leverage technology resources that create measurable added value for both parties, where appropriate
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
go to method of application »
Job Summary
- To provide advanced project management and Benefits Management services and to develop, maintain and enhance operational business relationships.
Job Description
Project Management:
- Monitors the progression of a project at every stage and ensure that the objectives of a project are meet
Quality Assurance:
- Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
Ensure that timelines are met:
- Manage team in such a way that deadlines are met
Stakeholder management:
- Ensure that stakeholders are identified and engaged
Benefits Management:
- Ensure the Portfolio benefits Management aligns to the Organizational requirements
Release Train Management:
- basic understanding of Release Train Management
Education and Experience Required
- Bachelor¡¦s degree in Information Systems or related field, compulsory.
- Recognised project management qualification (PMP/ PRINCE2), compulsory.
- Agile Methodology experience
- Minimum 7 years¡¦ Project Management experience.
- Minimum 5 years¡¦ Financial Services Industry experience.
- Minimum 7 years¡¦ IT/ IT Consulting experience.
- Minimum 5 years¡¦ Consulting/ Change Management experience, advantageous.
- Business Case Management experience, compulsory.
- Expertise in Benefits Management.
- Expertise in Change Management.
- Expertise in Project Management.
- Expertise in Stakeholder Management.
- Expertise and Knowledge of Banking and Financial Services business.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Do you have a knack for data and analytics? Are you passionate about client experience and making a difference?
- Come and join the Client Care team and help us achieve our purpose: orientating the business around our clients to improve the client experience in a way that creates value for clients.
- This exciting and challenging role will expose you to feedback from strategic and operational CIB clients and provide you with an opportunity to build a strong client experience capability and contribute directly to improving the client experience for Absa CIB. Successful candidate will have a min of 5 years’ experience in data analytics, insights and modelling in a Client Relationship Management team
Job Description
- To assist the Client Care team with conducting and analyzing client feedback and provide actionable insights for improvement.
Duties will include:
- Provide data, analytics and research expertise to translate client feedback into actionable insights
- Design and implement tactical client experience measurement with a focus on digital transformation
- Writing and reporting: Draft and present client experience feedback / results with the support of a senior team member
- Provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer insights expertise
- Data & Information gathering and research: Identify data and information sources and establish information channels and networks (formal and informal) for the purpose of obtaining pertinent data and information which can be meaningfully transformed into value adding customer intelligence
- Integrate Client research data with other internal and external experience metrics like Complaints, Colleague Experience, Operational Data, and Behavioral Client data.
- Develop an in-depth understanding of corporate client needs and wants through external and internal research.
- Inform Strategies, Plans, Interventions and Models: Provide client insights as inputs to strategies, models, plans and interventions in the agreed format/s – outputs should be professional, accurate and easily consumable
- Workshops and facilitated sessions: Assist the senior leadership with the Analytics, Insights and Modelling in preparation for workshops and sessions
- Participate in workshops and sessions to the level of presenting and facilitating, under the guidance of a senior team member.
- Personal growth: Identify areas of growth within Customer Insights skills, competency and knowledge areas to provide CX expertise and thought leadership to the business.
- Identify relevant internal training and up-skilling opportunities and participate accordingly
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Design & deliver fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions.
Job Description
Architecture
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
- Work with the broader architecture tam to analyse customer requirements & current state business capabilities to support the specification / framing ‘of the business problems we are aiming to solve’ with each solution design or solution evolution
- Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
- Participate in design thinking processes to successfully deliver solution blueprints & associated roadmaps
- Create components of complex end to end solution blueprints / lower complexity solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
- Contribue to the design & implementation of detailed feasibilities & business cases
- Leverage a strong engineering background to make the right choices or contribute to the choices to be made in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
- Work with project / program management teams to design solution roadmaps through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints or components thereof
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
- Ensure a solid understanding of emerging & evolving architectural principles
- Contribute to the architecture body of knowledge
- Contribute to the design & evolution of architectural principles and preferences
People
- Participate in peer & dev team reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
- Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
- Work as a high performance contributor as part of agile delivery teams across the organization & continuously improve skills & knowledge in agile / other practices for successful delivery
Financial, Risk & Governance
- Proactively identify solution design & delivery risk & associated mitigating strategies throughout the development / initiative lifecycle
- Apply the organization risk & governance frameworks
- Ensure solution designs align to the organisations regulatory, compliance & governance frameworks
- Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.
Job Description
Delivery
Lead multiple sprints.
- Ensuring SCRUM artefacts are maintained and updated
- Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
- Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
- Ensuring all change governance and standards are adhered to
- Ensuring code quality is maintained
- Developing plans to ensure delivery of teams’ work.
Transition to Agile
- Understand current development/delivery model and guide teams to adapt agile strategy.
- Satisfactory resolution of issues raised during transition.
- Support Project/Delivery Manager in planning and transition of releases.
- Providing expert guidance and assistance to colleagues for successful transition
Leading others and business skills
- Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
- Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
- Familiar with the details of at least one business area and has experience of liasing with peers in that area
- Is respected and consulted by business area peers and seen as a point of contact within the team
- Experience in creating and maintain sprint artefacts.
Delivery Capability
- Ability to maintain a dialogue in difficult situations
- Experience in maintaining and supporting multiple sprints
- Knowledge of major functions and features of workflow analysis tools
- Resolves major problems and fluently applies escalation and notification procedures for incidents
Management
- Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
- Experienced at leading or managing a variety of teams and projects.
- Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
- Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints
Application Management
- Understands how service support applies to own technical function:
- Has experience of incident & problem management disciplines
- Has experience of maintaining configuration items, raising changes and planning releases
- Has good operational knowledge of the service desk and incident systems
- Has experience in developing and maintaining technical reference documents
- Familiar with technical documentation standards, guidelines and best practices
- Working knowledge of scripting/utility tool component, features and facilities
Stakeholder Management
- Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
- Uses stakeholder management strategy effectively and knows how to navigate the organisation
- The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
- Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
- Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.
Education
- National Certificate: Information Technology
go to method of application »
Job Summary
- Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions. This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.
Job Description
QA Engineering
- Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as the automation testing expert
- Participate and analyze requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads)
- Identify opportunities for automation across the business area’s suite of technical products & services (ongoing)
- Leverage a solid understanding of the technical solution architecture and infrastructure context to create relevant & holistic automation testing frameworks based on the analysis & opportunities identified
- Develop and execute automated test scripts using various technologies
- Be the single point of accountability for testing & testing frameworks, the integrity of their design & their ability to holistically test solutions
- Provide testing at various levels including: vetting unit tests (for developers), testing user stories, black box testing, scalability and end to end integration testing
- Align testing frameworks and scripts to User Stories
- Apply predictive and critical thinking in defining testing parameters (positive & negative)
- Execute automated test suites and Analyze test results.
- Develop custom Quality Assurance Metrics and reporting solutions.
- Leverage solid understanding of CI/CD pipeline to configure test scripts & associated frameworks & integrate test suites into the test management system and custom test harnesses.
- Create, coordinate, and execute manual application test cases and test plans
- Review functional specs and user stories to design test cases/scripts and test plans.
- Create and analyze test data.
- Collaboratively work with developers to implement test hooks for automation.
- Operate as a self-starter and possess the technical aptitude in troubleshooting both software and environment issues.
- Set product delivery goals and achieve scheduled deadlines.
- Work in ambiguous environments and have the technical curiosity to dig deep into the root of complex issues between multiple software and system layers.
- Research, self-develop & source new automation testing tools & techniques
DevOps
- Follow engineering best practices and provide technical mentorship to other team members
- Build product engineer capability in automation testing technologies & general automation testing awareness
- Leverage expertise in various coding languages to effectively design & deploy testing requirements for specific products / services
- Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
- Shift team from testing features to supporting & being accountable for full product delivery
People
- Develop others capability in developing and executing automated test scripts using various technologies
- Mentor & guide interns & junior automation engineers throughout their development journeys
- Quality assure the automation testing & manual testing deliverables of the broader technical teams
- Conduct peer / junior QA engineer reviews, testing, problem solving within and across the broader QA community
- Provide technical subject matter expertise and support in the attraction and recruitment of QA Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
Risk & Governance
- Ensure compliance with the organization Service Engineering, Risk & Governance policies & practices related to development & testing
- Align all testing frameworks and scripts to Group Architecture and Security guidelines
- Carry the ‘one stop shop’ accountability for all risk associated with testing design failures following solution deployment
- Participate in Business Continuity, Disaster Recovery, Incident Management processes and proactively route cause analyse, mitigate & OR; resolve critical incidents
- Realign testing frameworks, monitoring tool application & scripts off the back of any risk related activity / incidents
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.
Job Description
Identifying customer needs & managing customer flow (queues):
- Effectively directing customers to the appropriate banker to provide end-to-end solutions to client needs
Digital ambassador:
- Act as a digital ambassador matching client needs and digital platforms accurately & successfully to encourage digital channel adoption where it makes sense to do so
Sales & Service:
- Consistently deliver exceptional sales & service & team goals
Compliance and Risk Management:
- Drive proactive compliance & risk management in all essential banker activity including risk identification, risk prevention e.g. operational risk, information security (customer confidentiality) etc.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
Execute cash & related transactions:
- Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
- Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements
Customer Service:
- Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
- Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times
- Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy
- Maintain a neat and tidy workstation at all times
- Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
- Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
- Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
- Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
- Educate customers on the use of the Internet Kiosk.
Identifying sales leads:
- Identify and action sales leads (teller prompts) and cross selling opportunities
- Explain the campaign details, during sales campaigns in brief and direct to clients to Sales
- Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
- Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
- Capture all other leads on SMD once agreed by client
- Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
Compliance and Risk Management:
- Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
- Conduct cash counts and visual checks as assigned by the line manager from time to time
- Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
- Keep transactions records available for control purposes
- Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
- Refer any concerns to the line manager for follow up and decision making on whether to proceed
- Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
- Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks
- Complete and maintain applicable registers (Teller and Key registers)
- Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Cubicles, teller drawers and workstations to be kept locked when leaving workstation
- Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
- Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
- Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
- Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions. This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.
Job Description
QA Engineering
- Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as the automation testing expert
- Participate and analyze requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads)
- Identify opportunities for automation across the business area’s suite of technical products & services (ongoing)
- Leverage a solid understanding of the technical solution architecture and infrastructure context to create relevant & holistic automation testing frameworks based on the analysis & opportunities identified
- Develop and execute automated test scripts using various technologies
- Be the single point of accountability for testing & testing frameworks, the integrity of their design & their ability to holistically test solutions
- Provide testing at various levels including: vetting unit tests (for developers), testing user stories, black box testing, scalability and end to end integration testing
- Align testing frameworks and scripts to User Stories
- Apply predictive and critical thinking in defining testing parameters (positive & negative)
- Execute automated test suites and Analyze test results.
- Develop custom Quality Assurance Metrics and reporting solutions.
- Leverage solid understanding of CI/CD pipeline to configure test scripts & associated frameworks & integrate test suites into the test management system and custom test harnesses.
- Create, coordinate, and execute manual application test cases and test plans
- Review functional specs and user stories to design test cases/scripts and test plans.
- Create and analyze test data.
- Collaboratively work with developers to implement test hooks for automation.
- Operate as a self-starter and possess the technical aptitude in troubleshooting both software and environment issues.
- Set product delivery goals and achieve scheduled deadlines.
- Work in ambiguous environments and have the technical curiosity to dig deep into the root of complex issues between multiple software and system layers.
- Research, self-develop & source new automation testing tools & techniques
DevOps
- Follow engineering best practices and provide technical mentorship to other team members
- Build product engineer capability in automation testing technologies & general automation testing awareness
- Leverage expertise in various coding languages to effectively design & deploy testing requirements for specific products / services
- Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
- Shift team from testing features to supporting & being accountable for full product delivery
People
- Develop others capability in developing and executing automated test scripts using various technologies
- Mentor & guide interns & junior automation engineers throughout their development journeys
- Quality assure the automation testing & manual testing deliverables of the broader technical teams
- Conduct peer / junior QA engineer reviews, testing, problem solving within and across the broader QA community
- Provide technical subject matter expertise and support in the attraction and recruitment of QA Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
Risk & Governance
- Ensure compliance with the organization Service Engineering, Risk & Governance policies & practices related to development & testing
- Align all testing frameworks and scripts to Group Architecture and Security guidelines
- Carry the ‘one stop shop’ accountability for all risk associated with testing design failures following solution deployment
- Participate in Business Continuity, Disaster Recovery, Incident Management processes and proactively route cause analyse, mitigate & OR; resolve critical incidents
- Realign testing frameworks, monitoring tool application & scripts off the back of any risk related activity / incidents
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To deliver and ensure statutory tax compliance for a specific company or specific tax discipline within the business and provide tax advice where appropriate.
Job Description
Key Accountabilities
Accountability: Financial and management reporting
- Reporting: Monthly Effective Tax Rate explanations for assigned cluster.
- Providing tax disclosure for assigned cluster and subsidiaries.
- Preparing and distributing the required tax reporting and disclosure on tax for the assigned portfolio / cluster.
- Monitoring and consolidation of future tax relief and providing disclosure for Annual Financial Statement purposes.
- Preparation of assigned Board Packs and minutes.
- Assist with tax forecasts and effective tax rate attestations.
- Preparing bi-annual competitor analysis for consolidated group on tax rates.
Accountability: tax advice
- Provide advice on day-to-day income tax matters as and when required for portfolio of taxpayers.
- Support subsidiaries with tax issues when required.
- Attend and assist with tax related queries received from business.
- Manage external professional service providers on tax matters when applicable.
Accountability: tax compliance and administration
- Tax accounting of assigned subsidiaries, as well as the cluster(s) with the view to assess the Effective tax rate (ETR).
- Complete and/or review and assist with the lodgement of tax returns (annual income tax and provisional tax) with regards to the portfolio of companies - long and short-term insurers included.
- Prepare tax templates and do maintenance, returns and provisional tax returns where applicable including external queries on allocated subsidiaries related information and computations.
- Ensure withholding taxes are effectively managed and tax credits appropriately treated.
- Update database with payments made to tax authorities and monitor tax status of portfolio.
- Assist and support business with compliance related matters (e.g. Tax Clearance Certificates, appointment of Public Officer etc.)
- Attend to SARS queries and assist with VDP’s.
- Prepare tax returns and payments for DWT, IWT and STT
Accountability: Networking
- Manage and develop relationships with the key business areas and the group.
- Maintain and enhance the existing relationship with SARS and External Tax Auditor personnel.
- Manage the Group Tax Process Council progress
Accountability: Training
- Provide training and tax presentations to the relevant business areas on the current tax legislation and updates on changes to the legislation.
- Complete all training requirements
Role/Person Specification
Education and Experience
- Bachelor’s degree in Accounting is essential
- Post-graduate degree or diploma in Income Tax is desirable
- Minimum 3 years’ experience in income tax compliance – SARS e-filing and correspondence
- Tax insurance (short or long term) experience in the submission or preparation of returns will be advantageous
Knowledge and Skills
- Exceptional MS Excel skills including proficiency in macros
- Above average MS Office skills including Word and PowerPoint
- SAP, COUPA & BW knowledge will be beneficial
- Knowledge of stakeholder management
- Communication skills
- Presentation and influencing skills
- Problem-solving and resourcefulness
- Assertiveness
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
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Job Summary
- To co-ordinate and administrate client's vehicle fleet in conjunction with AVMS sales force and Managing and Growing Business to monitor the risk in the client's fleet. Mitigating risk objectives through application of fleet management principles and superior customer service delivery.
Job Description
Accountability: Fleet Management for ABSA VMS clients
- Consistently deliver professional fleet management services and solutions to external and internal clients within the agreed turn-around times/Service Level Agreements (SLA).
- Handle and manage all administration aspects and queries associated with the client's fleet. (As per the daily, weekly, monthly activity list provided).
- Assist the new business team with quotes and tenders as and when required.
- Timeous restructuring of non-risk restructures and accessories, providing relevant cheque requisitions to the finance department.
- Procure vehicles from our preferred dealers which are monitored by a report to ensure maximum discounts are obtained. All preferred dealers to be supported equally, subject to stock availability.
Accountability: Fleet Management for ABSA VMS clients
- Consistently deliver professional fleet management services and solutions to external and internal clients within the agreed turn-around times/Service Level Agreements (SLA).
- Handle and manage all administration aspects and queries associated with the client's fleet. (As per the daily, weekly, monthly activity list provided).
- Assist the new business team with quotes and tenders as and when required.
- Timeous restructuring of non-risk restructures and accessories, providing relevant cheque requisitions to the finance department.
- Procure vehicles from our preferred dealers which are monitored by a report to ensure maximum discounts are obtained. All preferred dealers to be supported equally, subject to stock availability.
- Maintain accurate and up to date client information on internal systems such as Leaseman Database and the Midas Database when changes occur as instructed by clients or sales consultants.
Accountability: Manage client relationships
- Maintain good working relationships with both sales consultants, Corporate, Commercial and Enterprise clients by delivering services in line with SLA and giving continuous feedback to sales consultants and clients on requests received and fleet
- Build and maintain relationships with sales consultants and telephonically with all clients through active engagement and participation
- Manage the maintaining of client information on ABSA VMS internal database (i.e. Midas/Leaseman)
- Ensure excellent professional service delivery to all clients by ensuring Service Level Agreements are met.
- Identify potential customer needs and suggest appropriate solutions
- Any customer relations concerns must be monitored and managed effectively to ensure appropriate resolution.
- Ensure that interdepartmental relationships and processes are built and maintained.
- Attend joint calls with the consultants to monthly client meetings to secure and strengthen relationships and assist with operational processes.
- Attend adhoc marketing events
- Attend adhoc dealer product launches or information sessions
Accountability: Project Management
- Participate in projects through co-ordination of project requirements, when client's needs change or when the market requires a new product in order to enhance internal efficiencies/innovation and sustain business growth
- Any changes in legislation impacting current products and services provided to clients.
- Deliver against agreed ad hoc projects and priorities that the company embarks on to improve service delivery ie. Buyouts, Midas CRM Tool.
- Continuously challenge and innovate process changes and enhancements.
Accountability: Reporting and Administration
- Continuously identify high risk contracts, advise and propose solution utilising the following reports/information: Restructures, vehicle running out, danger list >50%, vehicles in run on (past contract end date), pending report, written-off/stolen vehicles, services overdue,
- Outstanding or incorrect odo readings
- Preparing and tracking of monthly bulk schedules
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Work closely with XVA desk in support of Pan Africa strategic initiatives impacting the global markets desks workflows and leverage across many pan African teams/functions to assess issues, quantify their impact and provide suggestions for remediation. Will be required to maintain a strong relationship with a variety of system owners to ensure that the processes are globally aligned. Suited to a candidate with previous experience in Investment Banking with exposure to Market risks/product control and valuation topics. A good knowledge of Sigma/or exposure to XVA system build coupled with a thorough understanding of and experience in XVA management and Counterparty Credit Risk processes such as PFE, risk reporting including drill down capabilities required at various levels and Derivative transaction life-cycle management from both a Front and Back Office perspective. Extensive knowledge of OTC Derivatives (both Plain-Vanilla and Exotic) including valuation models and methodologies and exposure to other Asset Classes (Commodities, Credit, Equities and FX) a plus. Minimum of 4 years degree in Mathematical/Physical Sciences/ Actuarial Science.
Job Description
Responsibilities
- Facilitate implementation of regulatory capital requirements from a business strategy perspective, with specific focus on revised Basel framework
- Handle the main part of the special requests coming from Front Office
- Interact with other lines of business within Global Markets and support areas regarding bigger projects requiring the intervention of other department (including Finance, Middle Office, Risk, Technology, Quants, Legal, etc.)
- Report on a timely basis and escalate issues to management at the appropriate time.
- Work with Product controller's, Market risks teams on a Pan African basis and numerous teams within the bank
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- As Programme Manager and coach for the Agile Release Train (AGT), the main purpose of this role is to ensure overall alignment and effective delivery of the Programme Increment Planning (PI) objectives to ensure the successful delivery of Epics/Features/MVP in line with the set governance principles and business strategy.
Job Description
Accountability: Alignment of the agile release train(ART)
- Facilitate the design process of key deliverables and secure authorisation from primary stakeholders
- Design, implement and facilitate process to ensure alignment on key deliverables and direction to encourage collaboration and agile delivery between all parties
- Design and implement measures to help the teams on the ART note and track PI objectives, dependencies, impediments, and delivery progress
- Facilitate the building of monitoring tools to monitor and track progress against objectives and delivery progress
- Support the design, integration, and execution of end-to-end tactical enablement strategies across the ART and the supporting infrastructure to drive the collaboration between all parties affected by the ART
- Facilitate the building of integrated enablers to drive seamless delivery of PI objectives
Accountability: Optimisation of the Agile Release Train (ART) capabilities
- Facilitate the building and integration of capabilities to enable the execution of the agile train release capability
- Facilitate the design and implementation of service standards for the full agile train release capability
- Define, implement and monitor service level measures for the primary and secondary stakeholders (product owners, management and other stakeholders)
- Implement and drive capabilities and associated measures/analytics to optimise the ART enablement activities
Accountability: Optimisation of delivery of Agile Release Train events
- Facilitates or ensures the facilitation of ART-level synchronisation
- Drive simplicity, agility, innovation when conducting PI planning, inspecting and adapting events on all ART practices and processes.
- Supports the scrum masters in effectively coaching their teams on the effective execution of all other team events such as the Daily Stand-up, Iteration Planning and Review and similar events
- Drives a culture of relentless improvement, through facilitation of ART level inspect and adapt workshops. Continuously challenges current ways of work to improve delivery, by incrementally improving quality, predictability, flow and value
Accountability: Performance management
- Analyse and interpret data to produce detailed reports explaining trends, discrepancies and inconsistencies.
- Support the design of measures that will track daily, weekly and monthly progress/performance against strategy and tactical plans
- Ensure timeous reporting on performance
- Responsible for translating Management Information data and reports and tabling insights gained through studying such integrated business (function) reports to measure success and to realign tactical strategy implementation objectives appropriately
Accountability: Risk and compliance
Responsible for:
- The effective implementation of and adherence to the risk and control framework associated with service enablement
- Driving the remediation of risk daily where control design or operational execution failed resulting in losses/breaches
- Ensuring that all compliance, regulatory, governance or other risk standards are adhered to by all service providers and other stakeholders
Accountability: Finance
- Develop, implement and monitor a cycle of medium-term cost improvements
- Compile a budget that aligns to delivery plans, monitor and report on variances
- Manage high-risk and problematic financial issues and contribute to the development of policy
Accountability: People and culture management
- Apply a collaborative leadership style, create an engaging, enabling and productive work climate and enable self-organised and customer focused multi-disciplinary colleagues to deliver on an outcomes-based performance basis
- Implement people strategies that drive the optimum utilisation of human capability and capacity, clarifying requirements and expected outcomes
- Achieve high performance through embedding formal development plans and informal coaching.
Implement a robust knowledge management and agile learning system to support real-time learning and the constant communication of new ideas/learning amongst all colleagues
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. systems architecture methodology, governance and delivery objectives, with specialization in end user technologies with a view to improve the colleague experience technology stack
Job Description
Technology & Architecture Alignment:
- Ensure application architecture alignment within the technology solutions product area of responsibility.
- Coach Application development teams in the development of application solutions.
- Ensure architecture continuity in all major application solution decisions.
- Review and consult around new designs to ensure architecture compliance.
- Act as visionary and strategist for the Technology solution product area of responsibility.
- Survey market landscape for solution insights, direction, vendors, and methods.
- Provide expertise to identify and translate system requirements into software design.
- Resolve high-level functional issues pertaining to software development within the Technology solution product area of responsibility.
- Provide strategic guidelines to the Application Development Teams by understanding all the applications from the following perspectives such as Interoperability capability,
- Performance and Scalability, Reliability and Availability, Application Lifecycle stage and Technological Risks.
- The above analysis will point out applications that need range of changes - from change in deployment strategy for fragmented applications to total replacement.
- Support application solution developers within the Technology solution product area of responsibility in the understanding and application of published architecture standards.
- Accurately estimate development activities and communicate deviations promptly to the Technology Management for appropriate action.
- Participate in development planning and progress review sessions.
- Assist in planning by analysing solution required and estimating effort required to fulfil solution.
- Evaluate progress based on original estimation and adjust where applicable.
- Diagnose and resolve incidents assigned to the Technology team on the Service First System.
- Provide weekly progress reports. (Communication is important and thus progress reviews are done on a on weekly basis).
- Carry out systems analysis, design, testing, security assessments, performance assessments and user interface support.
- Analyse user requirements and/or identified problems and the do research in order to recommend potential solutions.
- Investigate, recommend and install new components, tools and/or applications as required.
- Manage program changes to ensure the change goes through testing quality assurance and is approved by relevant forum before implementation in the Absa production environment.
- Give input and approve where required, technical documentation created by relevant architects for all implementations.
- Attend scheduled meetings between different divisions to ensure business changes are understood and addressed.
- Refer all compliance and security issues to Security Architecture.
- Review and approve test plans, tests results and relevant documentation compiled by Developers.
- Follow change management process and procedures.
- Comply with compliance and regulatory rules as communicated from time to time.
- Support the line manager for the area to develop a high performing team by conducting regular operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions.
- Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems.
- Assist with the establishment and maintenance of a succession plan for the team.
- Make recommendations to the line manager on how to improve the plans and suggest how resources could be reallocated in case of excessive workload. When required.
- Perform all other duties as reasonably assigned.
Accountability: Application Development:
- Developing technology applications using relevant approved technologies.
- Create a detailed program design and implementation plan by using the Business Requirement Document (BRD), in order to assist with code development.
- Use the detailed program design and implementation plan to develop programs to accommodate automated output according to Africa Technology standards with focus on automation, error handling and presentation of output.
- Give input into the development of a program/application back-out plan, in order to ensure that a program can be removed from production if necessary, by investigating the dependencies between programs.
Accountability: Stakeholder management and reporting:
- Inform and update the manager/team lead on the status of all escalated service problems (Severity 1) or outages when they occur and until they are resolved. Attend relevant project progress review sessions and provide feedback when required. Attend scheduled meetings between different divisions to ensure that requests are updated and being adhered to.
Accountability: Documentation:
- Insert comments in the program code in order to facilitate maintenance of the applications. Create documentation (e.g. maintenance guide) for all new projects and store the completed documentation in an appropriate repository (e.g. a SharePoint site or central server). Update existing application documentation to reflect program changes.
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
- Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Job Description
Sales Target :
- Proactively make self-initiated contact with customers in order to deliver against the required sales targets
Collaboration :
- Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Compliance and Risk Management:
- Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Customer Experience:
- To provide service excellence and achieve customer satisfaction
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
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Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Sales Target :
- Proactively make self-initiated contact with customers in order to deliver against the required sales targets
Collaboration :
- Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Compliance and Risk Management:
- Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Customer Experience:
- To provide service excellence and achieve customer satisfaction
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.
Job Description
People Management:
- Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
Client liaison and retention:
- Responsible for budget within region.
- Ensure constant monitoring of budget as well as providing input with respect to cost-savings as well as appropriate resource allocation
New Business:
- Seek for opportunities within the portfolios to ensure optimal cross-sell as well as unlocking of opportunities for other Absa business units Seek new business opportunities through any existing relationships by exercising initiative and being cognisant of potential opportunities
Client management:
- Ensure that processes are in place with respect to client management across portfolio’s such as the Account Management Plan, Needs analysis and other relevant documents.
Network and relationship building:
- Network with all internal and external stakeholders to ensure client relationships are kept and create and maintain functional relationship and alliances, both internal and external to ensure business continuation
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Method of Application
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