Vacant Jobs at Nedbank

Job Purpose

• To support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
• Assist/govern population of datamart and metadata repository by complying to standards, systems, processes and procedures.
• Support business units by providing consulting services that delivers data and information relevant to their business.
• Contribute to internal/external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
• Utilize resources by adhering to standards, policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Essential Certifications

• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Minimum Experience Level

• 8 years relevant experience of which 3-5 years experience is in a data management /business role

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Job Purpose

• To ensure the support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
•  Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
•  Deliver work according to customer expectations by prioritizing; planning and implementing requirements.
• Utilize resources by adhering to standards; policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels
• Esnure work are delivered according to; relevant technical standards Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
• Govern population of datamart and metadata repository by complying to standards; systems; processes and procedures.
• Support business units by providing consulting services that delivers data and information relevant to their business
• Contribute to internal and external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Ensure customer needs are met through regular customer feedback sessions

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Essential Certifications

• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Minimum Experience Level

• 10 years relevant experience of which 5-7 years experience is in a data management /business role

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Job Purpose

• To lead a team responsible for the management and analysis of all financial activities; make recommendations in line with Nedbank Corporate and Investment Banking strategy to enable the business to make informed financial decisions.

Job Responsibilities

• Manage daily activities to ensure accuracy and completeness of financials.
• Conduct business-related activities prior to month-end to ensure the correctness of financial results.
• Track ongoing financial performance by analysing month-end results and reporting to business and the Group.
• Enable financial performance against targets by identifying deviations and recommending corrective action or providing justification.
• Ensure business continuity by having processes and systems in place to support all activities.
• Meet internal customer requirements to ensure adherence to service level agreements.
• Build and maintain relationships with internal and external stakeholders through regular engagement.
• Participate in internal and external forums and committees to share and acquire understanding of factors influencing the business and the Group.
• Engage and co-ordinate with the business to translate business strategy into approved financial plans and targets in line with Group and regulatory requirements.
• Ensure compliance by managing adherence to Group Risk and Compliance policies and regulatory requirements.
• Mitigate financial risk by staying abreast of and aligning to changes in accounting standards, policies and regulatory requirements.
• Plan, co-ordinate and manage team to achieve deliverables.
• Enhance productivity by identifying, implementing and supporting process improvements.
• Meet business objectives by making timeous and informed decisions.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and taking appropriate corrective action where required.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a  talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational targets are met  through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Preferred Qualification

• Chartered Institute of Management Accountants (CIMA) 
• Chartered Accountant
• CA articles at Audit firm

Minimum Experience Level

• 10 years financial management in financial services sector and 5 years managing others.
• Costing, transfer pricing, software sap, understand ledger SAP modules / Oracle
• Exposure to Finance Projects 

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Job Purpose

• We are looking for a Business Manager: Debtor Management to sell, service and manage the Nedbank Debtor Management (NDM) Portfolio in line with Nedbank's Relationship Banking Channel strategy and agreed targets. The debtor management suite of products would include Invoice Discounting; Factoring; Cash Solutions/Single invoice discounting; Export Factoring and Trade Finance.

Job Responsibilities

• Grow the Nedbank Debtor Management book in line with budgets by building and maintaining client relationships
• Source new business by presenting Nedbank Debtor Management product opportunities to clients. (Invoice Discounting; Factoring; Cash Solutions/Single invoice discounting; Export Factoring and Trade Finance)
• Provide product expertise by delivering Nedbank Debtor Management solutions in line with Relationship Banking Channel strategy and budget
• Build and maintain client relationships through the undertaking of independent and dual visits with bankers based on client needs and related situations
• Build relationships with internal/external stakeholders by contributing to structured information sharing meetings
• Identify opportunities by collaborating with Relationship Banking Channel according to strategy
• Manage and monitor onboarding of new clients
• Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are met
• Ensure client expectations are met by liaising with regional and product teams. Monitor/manage outputs as per service level agreements to internal and external stakeholders.
• Collaboration with operations/audit within Debtor Management.
• Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Minimum Experience Level

• Minimum 5 years relevant job related / banking experience.
• Sales / Relationship management experience essential 

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Sales, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Preferably completed a Degree in Business and/or Finance, Economics and/or BCom Commerce 
• Must have FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• Must have 2-3 years in a relationship management or banking environment

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Job Purpose

• To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
• Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain.  Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.

Job Responsibilities

• Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.    
• Conduct elicitation and collaboration tasks to obtain information from stakeholders.   
• Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs. 
• Conduct Requirements Life Cycle Management  tasks to manage and maintain requirements and design information from inception to retirement 
• Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
• Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
• Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
• Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.    
• Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.    
• Understand all elements of the program and team backlog and align requirements accordingly.    
• Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.    
• Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.    
• Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.    
• Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
• Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.    
• Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
• Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.    
• Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.    
• Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.    
• Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.    
• Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.    
• Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.    
• Drive minimum viable thinking, continuous deployment and integration.    
• Ensure early remediation by reducing waste, rework, identify risks, issues.

Minimum Experience Level

• 5 - 8 years
• BA experience, manage multiple IT Projects and exposure to complex  projects, business exposure, industry exposure.  Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• IT qualification,  Certificate in BA endorsed by IIBA , Safe Certification 

Preferred Certifications

• IIBA endorsed 

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Job Purpose

• Lead the design, development, and implementation of cutting-edge analytic engines and services, leveraging extensive experience and expertise in machine learning, data mining, and information retrieval to pioneer innovations.

Job Responsibilities

• Spearheaded best-in-class statistical models and algorithms, building upon previous experiences and learnings.
• Conduct in-depth statistical analysis to extract valuable insights and patterns from complex datasets, contributing to data-driven decision-making.
• Offer actionable insights and advice to stakeholders, utilizing a solid foundation in AI/ML and contributing to the team's expertise.
• Contribute to the creation of value from enterprise-wide data, assisting in the translation of data into meaningful business solutions.
• Apply specific financial services domain knowledge to analyse datasets and develop statistical models and algorithms that cater to individual financial services use cases.
• Design and implement ML models with experienced banking professionals that meet the unique requirements of financial institutions.
• Implementation of cutting-edge AI and ML solutions, playing an active role in system operations and maintenance.
• Experienced in deploying or contributed to deployment of at least one end to end data science solutions that has yielded significant value in the organisation at an enterprise level.
• Contribute to the shaping of the organization's AI/ML strategy, aligning it with evolving business needs.
• Assist in transforming data science prototypes into scalable machine learning solutions for deployment.
• Collaborate with experienced team members to design dynamic ML models and systems, incorporating the capability for adaptability and retraining.
• Participate in periodic evaluations of ML systems, ensuring they align with corporate and IT strategies.
• Expert proficiency in programming tools (such as Python, R, etc) for data manipulation, statistical analysis, and machine learning tasks is essential.
• Demonstrate a profound command over computer science fundamentals, encompassing expert-level knowledge of data structures, algorithms, computability and complexity, and computer architecture.
• Demonstrate a strong understanding of applications and machine learning algorithms, aligned to best practices globally.
• Spearheading and guiding the software engineering and design facets of projects, while providing mentorship and fostering collaboration among cross-functional teams.
• Utilize machine learning algorithms and libraries effectively, following established best practices and guidelines.
• Communicate technical concepts effectively to diverse audiences, adapting explanations for non-programming experts.

Job Responsibilities Continue

• Stay informed about the latest tools and techniques, engaging in continuous learning to enhance skills and knowledge.
• Able to the evaluate data distribution variations impacting model performance.
• Proficiency in cloud computing and hands-on experience with deploying complex data science projects on cloud platforms
• Collaborate with the team, sharing ideas and insights while conducting experiments and researching best practices.
• Leading role in formulating and refining the Machine Learning (ML) roadmaps or a component thereof, drawing upon extensive experience and visionary insights.
• Has a deep understanding of business problems and can design complete analytics solutions end to end
• Seek opportunities for personal growth and development, actively participating in knowledge-sharing and mentorship.
• Contribute to the achievement of the business strategy, objectives, and values, contributing to the organization's success.
• Participate in establishing a positive team culture and contribute to corporate responsibility initiatives.
• Contribute to the establishment of the Nedbank culture and participate in corporate responsibility initiatives to align with business strategy.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

STEM Qualification

• Engineering Qualification, 
• Computer Science, 
• Econometrics, 
• Mathematical Statistics, 
• Actuary Science
• Masters or Doctorate will be an added advantage

Preferred Certifications

• Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist.

Minimum Experience Level

• MS/PhD in STEM or related technical discipline
• 7 years’ plus  experience in a statistical and/or data science role.
• Deep knowledge of machine learning, statistics, optimization or related field.
• Experience with R, Python, Matlab is required, programming in C, C++, Java.
• Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
• Excellent written and verbal communication skills along with strong desire to work in cross functional teams.
• Attitude to thrive in a fun, fast-paced start-up like environment      

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Job Purpose

• We are looking for a Direct Sales Manager: Card Acquiring, to market Nedbank’s acquiring omni channel products to tier one and tier two clients while meeting specific client needs and requirements. Strict sales targets will need to be achieved to reach and surpass business objectives.
• Sales and solutioning will be specific to card present and card not present markets.
• The potential candidate will need to have knowledge and experience on stand-alone, integrated and ecommerce payment solutions as well as understanding Money-In and Money-Out business requirements.

Job Responsibilities

• To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding.
• Network within Nedbank’s established silo’s and product houses to grow Nedbank’s acquiring market share externally.
• Maintain and grow a healthy pipeline of potential clients.
• Cross sell and up sell within Nedbank’s established base.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Listen to clients and stakeholders and ask questions to understand their needs.
• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
• Resolve client queries by following business procedure and keeping clients informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Market products to new clients and stakeholders by identifying client needs and matching products to the need.
• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
• Improve performance based on management feedback report by acting on report recommendations.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Report daily statistics to managers for consolidation. Use recommendations from managers’ report to improve

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience

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Job Purpose

• To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Enable recommendations of system hardware and software tuning through gathering of performance statistics from the Information Communication and Technology (ICT) platforms.
• Mitigate risks in the event of system hardware or software failure by collecting critical information; adhering to agreed procedures and executing standard fixes.
• Identify problems by investigating potential and actual service problems; escalate and/ or apply standard fixes.
• Support technology decisions by maintaining awareness of existing and emerging software and hardware solutions.
• Support the business process needs of the organization by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment.
• Ensure compliance to relevant standards and policies by preparing and maintaining operational documentation for relevant system software products.
• Solve problems by independently addressing incidents of a standard nature.
• Ensure smooth work flow by participating in Disaster Recovery (DR) procedures.
• Ensure all work tasks are completed through adherence to organisational process Ensure the correct and effective use of system hardware and software by implementing and advising on systems development and service delivery staff on policies; procedures and standards Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel.
• Ensure client needs are met by participating in client progress reports.
• Ensure customer needs are met by facilitating sign-off of designs by relevant stakeholders.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Monitor system efficiency against published service level agreements (SLA) through collection of performance data.
• Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.
• Ensure due dates for report delivery are met by running reports that support team decisions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Ensure due dates for report delivery are met by running reports that support team decisions.

Job Responsibilities Continue

• Governance, Risk and Controls
• Single operating system 
• Computer Hardware and Software
• ITIL 
• Software development life cycle (SDLC)
• IT Risk and security principles
• Information Technology concepts
• Principles of project management 
• Applications environment 
• IT concepts 
• Systems Engineering Concepts 
• Domain specific utilities 
• Understanding of specific technology of relevant to domain 
• Microsoft SQL 
• Azure Fundamentals and Administration 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Certifications

• Microsoft Certified Azure Fundamentals
• Microsoft Certified Azure Data Fundamentals
• Microsoft Certified Professional SQL Server 
• Microsoft Certified Azure Solutions Administrator

Minimum Experience Level

• 8 years plus exposure to IT environment with minimum of 10 years Systems Engineering.