Career Opportunities at Absa Group Limited (Absa)

Job Summary

• To plan, manage and monitor the implementation of procurement management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Accountability:  Sourcing (30%)

Outputs to deliver this accountability:

• Sourcing, negotiating and implementing all contracts and procurement relating to Non-Motor claims in line with Absa Insurance Company overall purpose and vision.
• To execute the end-to-end procurement process for controlled commodities in line with Absa Group Procurement Policy and applicable Standards.
• Ensure that preferential procurement BBBEE targets are aligned to the Financial Sector Chanter and Absa Group Procurement Policy.

Accountability:  Commodity/Category Management (10%)

Outputs to deliver this accountability:

• Manage all Non-Motor Commodities/Categories: Plumbing, Building, Assessing, Glass, Flooring, Salvage, Electrical, Incident Managers, Specialist Services, Material Distributors, etc.
• Analyse market, consumption and projected trends by reviewing data and management information
• Review Commodity/Category strategies to align with business requirements
• Provide internal stakeholders with annual budget forecasts, by providing Procurement Commodity/Category information

Accountability:  Relationship Management (15%)

Outputs to deliver this accountability:

• Ensuring that supplier Service Level Aagreements (SLA)/Contract Obligations are met by conducting end-to-end management of the contracts, which includes supplier relationship and performance management (Turn-AroundTime, complaints performance thresholds, Reporting accuracy & completeness and adherence to agreed pricing Rates)
• Ensure all mandatory requirements are fulfilled, in accordance with the Group Procurement Policy, applicable Standards and information management systems.
• Ensure all Supplier Risk management reporting and requirements are filfilled
• Establish and build strong business relationships with service providers to achieve goals and objectives of AIC.
• Identify business requirements through engaging with internal stakeholders to understand business needs
• Manage internal and external stakeholder relationships by conducting regular engagements in-person and or virtually

Accountability: Relationship Results / Service Excellence /Complains Management (10%)

Outputs to deliver this accountability:

• Effectively build, maintain and manage sustainable usiness relationships with Suppliers, Advisors, Colleagues and Customers/Clients, through regular interaction on service issues, in line with contract obligations and or SLA.
• Ensure that Customers/Clients are treated fairly in line with TCF principles.
• Maintain high level of service standards to Customers/Cients which includes both internal and external stakeholders.

Accountability: Business Results - Cost Savings (30%)

Outputs to deliver this accountability:

• Identify new Cost Saving opportunities and develop sourcing strategies that will results in Cost Saving benefits
• Conduct benchmarking and negotiation exercises that will lead to Cost Saving by negotiating and or renegotiating contracts with Suppliers to realise improved savings and further value for AIC spend
• Review and update existing procurement processes and or implement new procurement processes that ensure improved levels of efficiencies, effectiveness, Cost Saving and industry best practices

Accountability: Reporting (5%)

Outputs to deliver this accountability: 

• Provide periodic reporting to relevant stakeholders aligned with KPI’s/ Dashboard.
• Responsible for the submission of weekly, monthly and quarterly dashboards.
• Analyse, identify and investigate unusual items and report accordingly

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests 
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes 
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively 
• Self-development: Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

Overall job purpose

• To embed the Branch Control Effectiveness framework by ensuring all standard controls are implemented and monitored on a daily basis, while taking full accountability for the overall branch operations in support to the Branch Manager.

Job Description

Key accountabilities 

Accountability:  Branch Control Effectiveness

• Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized / incorrect entries and monthly reconciliation.
• Act as the independent control function for all functional and operational mandates and key / pin / access codes in line with Policy.
• Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the branch, i.e. Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.
• Attest to key risk / management controls, via the various systems / platforms i.e. OMS.
• Perform / assist with independent / surprise / regulatory checks across the various key activities (i.e. cash counts, stock checks, etc.).
• Take full responsibility for all assigned tasks related to nominated “champion” and equipment testing / Safe Custody, alarm testing and adhoc functions as required.
• Ensure the branch colleagues are fully aware of all critical communications / policies and procedures published via bulletins, circulars and make sure that they implement/action accordingly.
• Proactively supports the Branch Manager and branch colleagues on fraud / syndicate awareness and loss prevention.
• Monitor trends, identify gaps and provide suggestions/interventions to improve trends on all Fraud and Operational Loss matters.
• Identify and address the overall needs of the branch in terms of improvements that are of priority.
• Ensure all cash management, self-service device controls are implemented and effectively monitored as per Policy and/or standard operating procedure.
• Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train relevant staff to close gaps.
• Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified.
• Discuss “common errors” report with branches to ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis.
• Provide Branch leadership with an update on all identified risks and controls ensuring a level of comfort through effective risk management.
• Conduct Control Effectiveness Assessments (CEA) as required and report on trends, overall status and collaborate with and enable outlet staff to close any gaps identified.
• Facilitate and support corrective actions on Management Assurance Review (and other assurance provider) findings.
• Track, monitor and control the closing of all open CEA and Assurance findings.
• Compliance / Product / Regulatory Training – Ensure the staff complete the required training by the stipulated timelines.
• Management/Exception Control Listings – Extract, scrutinize and action as per laid down procedures i.e. Same day pass rate, high risk transactions, fee waivers, etc.
• Operations Management System (OMS) - The key controls need to be assessed based on whether they are working as intended or suitable for the purpose they are designed for.  For any ineffective or lapse in the controls, remedial action needs to be taken and tracked until closure via OMS.

Accountability:  Branch Operations

• Software Releases – Keep abreast of up and coming system enhancements/production fixes, ensure that the quick reference guide is socialized with the colleagues and fully embedded.
• Ensure all branch security requirements are fully functional and coordinate all related support activities and controls, e.g. DVR.
• Align and implement physical security minimum standards as identified by Africa Security.
• Act as the entry point for all 3rd Party Vendors inclusive of tracking and managing of all service calls logged for software and hardware faults (i.e. CRES, IT, Provincial Offices, etc.).
• Ensure that the services provided by internal business units / processing centres / 3rd Party vendors are delivered as per the service level agreements.
• Initiate and implement cost-saving initiatives for example replacing of old equipment, monitoring of the cost of equipment and highlighting to line managers where costs are out of line.
• Validate the legality of all payments and journals by ensuring that the invoices are correct and has been authorised by the stipulated mandated officials.
• Be a Change Agent and ensure old behaviours or practices are replaced and in line with new requirements.
• Drive a culture of proactive risk and compliance management within the branch by clear communication, information sharing sessions and regular monitoring to ensure that the staff understand their responsibilities.
• Support Line Management with coaching of new staff on operational processes, systems, devices, risk and compliance.
• Analyse and monitor the overall risk management process for the branch through proactively identifying and reporting trends, recommending remedial action where appropriate.
• Responsible for reporting risk profile, RCA and actions for escalation to Regional risk forum.
• Ensure a sound risk and control environment is maintained within all SBUs in the branch.
• Create, Maintain user profiles as and when required and ensure alignment to the paper mandate and standard guidelines.
• Enforce and maintain appropriate segregation of duties between roles, functions and system capabilities as part mandate and user access management.

Accountability:  Branch Support

• Coordinate and arrange all requests for system access business equipment (e.g. computer, laptop, cellphone, 3G and desk phone) for new recruits and recovery and contract cancellations for employees exiting or moving (where appropriate) within the organization.
• Establish, update and maintain a branch infrastructure record.
• Responsible for the co-ordination and fitting arrangements related to all Corporate Wear activities.
• Manage the stationery supplies and order levels appropriately for the branch and ensure controlled distribution.
• Where applicable, acts as the back up to the Branch Manager in smaller branches.
• Engage and partner with Branch Manager to close any procedural, capacity gaps and/or process/control failures identified in branches.
• Attend morning Imbizo’s, relevant meetings and actively engage on branch operational performance.
• Gather and analyse data, monitor trends and provide advice and/or solutions to Branch Manager.
• Make recommendations to branch/outlet Manager and put plans in place to ensure optimal capacity management and control.
• Act as the branch subject matter expert (SME) on all branch controls and operations by supporting branch management via Colleague coaching.
• Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion.
• Ensure branch readiness for system upgrades during software release windows (e.g. all device
• to remain on overnight, ensure software appropriately update, escalate failures, etc)
• Acts as the Center of Excellence (CoE) in the branch in terms of business risk and assurance requirements, ensuring alignment of new/revised processes, procedures and controls.
• Engage effectively with peers to ensure that the best practices from other branches are being taken into consideration and implemented.

Education

• Higher Certificate: Banking, National Senior Certificate/ Matric (Grade 12)
   

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Job Summary

• 2Years Experience in Short Term Insurance. Minimum 150 FAIS credits in Personal lines Short term Insurance, RE5 OR RE1 Certificate Essential.  Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• 2Years Experience in Short Term Insurance. Minimum 150 FAIS credits in Personal lines Short term Insurance, RE5 OR RE1 Certificate Essential. Customer Experience: To provide service excellence and achieve customer satisfaction | Call Resolution: Resolve incoming client queries by utilising all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted. 
• Quality Assurance of service and calls: Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the customers. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories  & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Analysis (including Business Case)

•  Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
•  Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
•  Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
•  Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
•  Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
•  Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
•  Define testing requirements (pass or fail test cases)
•  Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

•  Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
•  Build detailed user stories to be leveraged for system requirements design (modular)
•  Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
•  Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
•  Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
•  Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
•  Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
•  Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
•  Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

•  Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
•  Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
•  Develop manual testing frameworks and patterns for the solution
•  Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
•  Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
•  Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
•  Define & monitor overall backlog planning for effective solution delivery
•  Provide Developer & User support during user acceptance testing

People

•  Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
•  Conduct peer reviews & problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

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Job Summary

Education and experience required

• 5+ years’ experience. Focus on automation testing as well as developing software testing script as a means of improving the quality of application software. 
• Extensive knowledge of the full software testing life cycle. 

Technical Tools: 
VBScript, .Net, C#, Visual Studio .Net, MS SQL Server, MySQL, Selenium Webdriver, Selenium IDE, Sikuli IDE, Visual Studio Test Tools Unit Testing, Java, MySQL, PostgresSQL, Testlink, Azure Devops  Jira.

•     Prior programming work experience.
•     Experience within the Banking Sector
•     Experience & expertise (Basic) in coding languages such as Java, C# and some experience- in software engineering / development
•     Well versed in web services paradigms such as REST and protocols such as HTTP.
•     Experience working on web applications and/or web-based technologies.
•     Proficient in multiple forms of test approaches for application testing including functional, cross-browser compatibility, mobile, web service, and integration testing etc..
•     Experience with SOAP, REST, RPC or other client-server API testing.
•     Experience in Git or other source code management systems.
•      Comfortable in AGILE development environments and cross-functional team structures.
•     Experience with end-to-end SDLC, testing methodologies and test phases, including unit, assembly, system, integration, regression testing.
•     Strong analytical abilities, troubleshooting skills, and attention to detail.
•     Demonstrated ability aptitude in logical and analytical thinking, as well as display strong problem solving skills.
•     Bachelor’s degree in Computer Science or related fields, or equivalent work experience

Job Description

QA Engineering

•  Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as an QA automation specialist engineer
•  Actively participate in daily Scrum and project planning meetings.
•  Participate and analyze test automation requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads) – using design specifications and technical documentation (e.g. Business Briefs, User Stories, Architecture & Integration documentation)
•  Prepare QA & Automation testing documentation (planning, design, execution and sustainability)
•  Develop automation test plans
•  Develop and execute automated test scripts using various technologies (automated scripts, test harnesses, SQL scripts etc.)
•  Perform various types of automation testing (regression, integration, black box, scalability)
•  Evaluate automated test cases and analyse & report results
•  Facilitate test plan / case reviews within squads
•  Work with product engineers to evaluate software / solution quality & provide recommendations for improvement / enhancement
•  Contribute to the design and selection of testing frameworks for business applications
•  Deliver all automation & technical testing deliverables on time (always)
•  Provide the required project / scrum related information / feedback on deliverables (e.g. progress, tracking, quality etc.)
•  Produce quality and testing outcome metrics and reports

DevOps

•  Follow engineering best practices and continuously improve on engineering knowledge to successfully shift our QA capability forward
•  Leverage coding language understanding & expertise to deploy testing requirements for specific products / services
•  Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
•  Shift from testing features to supporting & being accountable for full product delivery

Risk & Governance

•  Ensure compliance with technical risk and governance requirements
•  Ensure work is compliant with automation testing frameworks and standards
•  Proactively identify and communicate risks ahead of need
•  Participate in Business Continuity, Disaster Recovery, Incident Management processes as required and implement mitigating actions

People

•  Participate in peer reviews & continuously develop automation testing awareness & capability across squads

Note:

• Banking knowledge and payments experience is Must.
• RTGS knowledge will be an advantage.

 
Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• To support Advisers in attaining the long term assurance (life and investments) sales targets within the region, ensure maintenance of a high sales morale and establish appropriate sales segments by producing business cases and driving and maintaining quality audits.

Job Description

Accountability: Coaching

• Coach all Life and Investments Advisers within the region to promote a productive sales environment to ensure sales targets are reached.
• Meet with Advisers in the regional team on a regular basis on a one on one basis to coach them on best practice sales processes.
• Coach the Advisers on issues and challenges they are experiencing in the region and provide guidance to them on
• resolving the issues by e.g. brainstorming around the issues / challenges or creating a support network for the Advisers to align to.
• Coach Advisers (one-on-one and/or in groups) on how to use the relevant AIFA Systems (e.g. Proplanner, Ebankpak, Siebel etc.) and advise them on diary management in order to upgrade their sales skills, to support the initial training done by the Consultant: Sales Support (AIFA)
• Coach the Advisers in instances where new projects, campaigns and products are lauched into the regions and provide them with all relevant, updated information to enable them to produce sales.
• Coach Advisers on all compliance-related processes, procedures and documentation and monitor their adherence to the same.

Accountability: Target Setting and Business Management

• Support the achievement of AIFA business goals (particularly related to Life and Investments) by giving input to all strategic initiatives within the company in order to enhance sales volumes.
• Contribute to the development of business unit's life and investments strategy for the next 2-3 years by providing a view on potential improvements to products or services, assessment of the existing situation and anticipated changes in the external environment
• Facilitate target setting between the region and relevant strategic partners by presenting the sales targets to the Advisers and managing the relevant relationships within the regions in order to provide support
• Facilitate the communication of agreed targets to Advisers and strategic partners within the region.
• Communicate the necessary expectations of all parties involved in order to meet collaborative goals by interacting with the correct level of strategic partners.
• Report, to the Advisers and strategic partners, changes in strategic direction, structures and operating models in order to ensure transparent communication and effective operation within the region
• Explain and agree targets with individual Advisers, communicate to all levels and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience,
• cost performance, return on investments, risk, compliance and governance requirements
• Provide clear direction to team members on the AIFA strategic plan and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to achievement of the business objectives
• Manage and drive the turnaround time in terms of targets for life and investments to ensure a high sales performance within the region.
• Manage the delivery of deviance reporting, on a monthly basis, to the Provincial General Manger in order to provide
• recommendations and mitigating solutions to deviances that have occurred (e.g. sales targets not met etc).
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of effort, maximum efficiency and value for money.
• Re-balance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year.
• Manage regional budgets including signing off of invoices and quotes within mandate. Escalate out of budget items to the Provincial General Manager for approval.
• Analyse effectiveness of processes and systems in use in the region and make recommendations to the Provincial General Manager (PGM) for improvements.
• Review performance against balanced scorecard components as prescribed by the Provincial General Manager, discuss gaps and agree action plans to close gaps.
• Benchmark productivity of the region against industry standards and create measures to improve productivity.
• Agree and manage service offerings and Service Level Agreements with internal customers (agree annually and measure on a monthly basis).
• Assist Advisers, as necessary, by interacting with clients in order to facilitate sales and/or address client „h concerns/complaints

Accountability: People Management

• Work with Advisers in the team to achieve excellent business results through continuous people development and mentoring activities.
• Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching. Encourage frequent knowledge sharing between team members.
• Conduct meaningful Performance Development discussions with Advisers and ensure that agreed action plans are implemented.
• Determine and analyse training and development needs for Advisers. Ensure that identified training is budgeted for and executed.
• Interview and recruit new members of the team, including determinimg appropriate compensation levels per the relevant remuneration model for advisers.
• Establish and maintain a succession plan for the regional team of Advisers by seeking and attracting new Advisers on an ongoing basis.
• Create effective workforce plans and recruitment demand plans for own region to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Approve leave requests for Advisers and manage the leave planning for own team of Advisers effectively.
• Act as first level escalation point for all grievances raised by Advisers in the region.
• Ensure that all poor performance is addressed through the Performance Accelerator (PA) Programme and that continued poor performance is adequately dealt with. Review PA interventions to determine their effectiveness and implement changes as necessary.
• Motivate Advisers in own region and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) action for the regional team of advisers.
• Perform the role of Management Representative at disciplinary hearings when necessary.

Accountability: Risk Management

• Communicate processes, control requirements and risk management frameworks that impact the sales process in own region and provide documented support to ensure understanding and for reference by Advisers.
• Coach team members on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes
• Test a sample of activities on a weekly basis by reviewing documentation and checking business concluded by advisers to see if controls are being adhered to. Coach team members on areas for improvement
• Own and agree corrective action items arising out of Compliance, Internal Audit and/or Management Assurance findings related to the functional area under management.
• Cooperate with management assurance initiatives for issue assurance to close audit findings.
• Ensure that Advisers in own region complete all required compliance exams and attestations within the specified „h timeframes. Do not allow advisers to work until they have completed pre-requisite compliance training.
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
• Ensure that all regulatory requirements are adhered to by facilitating knowledge acquisition by the Advisers. Provide information on all changes to policies, processes and procedures that are being planned and ensure that team members read circulars that are relevant to the area and answer questions they may have.

Accountability: Identify Business Opportunities

• Identify and manage the creation of new business opportunities (within the Bank or externally) for the region in order to expand the market size for AIFA and to support the Advisers with new sales opportunities
• Identify new business offerings for the Advisers in order to provide additional sales opportunities, and liaise with relevant product providers where necessary

Accountability: Client Complaints Management

• Address complaints lodged by clients with regards to claim payouts, service and/or advice rendered by investigating if all relevant compliance processes were followed by the Adviser and if proper feedback and / or information was given to the client. Cooperate with the Dispute Resolution Consultants to address client complaints by seeking and providing information as requested.
• Represent the Adviser at the FAIS Panel in cases where the complaint was handed over to the Customer Experience department, where appropriate
• Attend regular meetings / forums with AIFA's Customer Experience department to recommend solutions to customer complaints, understand and retrieve information e.g. changes to processes, enhancements to policies etc.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

•     Partner with Customer Value Management, Product, Data Engineering, Business Intelligence and Data Science teams, enabling data to support business strategic objectives, ensuring data is trusted and meets the requirements.
•     To provide specialist advice on approaches, methods and techniques; enabling the construction, maintenance and expansion of data assets.
•     Gets to understand the data landscape and facilitates the conversion of raw data into end user relevant golden sources. Works directly with stakeholders, at various levels, and across various functions and departments.

Job Description

• Performs data analysis, towards creation, documentation and automation of data assets, leveraging a range of data sources and relevant tools, with a curiosity to always keep learning (SAS, SQL, Power BI, Excel, Python, Hadoop, AWS, WADE, SalesForce Marketing Cloud, GitHub, Confluence, Jira).
• Collaborates closely within a wider ecosystem team of Data Science, Data Engineering & Business Intelligence, growing knowledge of how each one of these function and how to put end-to-end data solutions together.
• Engages with Customer Value Management, Product and other business areas, as a data (and increasingly a SalesForce Marketing Cloud) expert, helping them understand what data (and SalesForce Marketing Cloud) can offer.
• Listens and asks questions to deeply understand and unpack requirements and challenges, towards guiding how data can play a key role in adding business value.
• Packages and presents data assets in a way that speaks to the needs of specific audiences, and provides practical solutions.

Education

• Bachelor's Degree: Information Technology