Career Oportunities at NTT Ltd.

Key Roles and Responsibilities:

• Performs necessary checks, apply monitoring tools and respond to alerts
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assists in analysing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides onsite technical support to clients and provide field engineering services to clients
• Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identifies opportunities for work optimization including opportunities for automation of work

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Ability to provide level 3 support for incidents and issues related to Microsoft solutions;

Academic Qualifications and Certifications:

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Advanced expertise in Microsoft Technology (Teams, Azure AD, O365 and Intune);
• M365 Expert / Intermediate (Associate) Certs (Teams)
• AudioCodes / Ribbon Sonus Gateways
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Required Experience:

• Seasoned years of work experience
• Seasoned experience required in Engineering function within a medium to large ICT organisation
• Seasoned experience of Managed Services
• Excellent working knowledge of ITIL processes
• Seasoned experience working with vendors and/or 3rd parties
• Excellent knowledge of voice, video and other collab modalities

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Key Roles and Responsibilities:

• Collaborate with internal stakeholders to ensure that local and global strategic sales objectives and targets are met.
• Assist their sales team to define the way they approach the market and achieve set targets.
• Ensure that sales procedures and policies as defined by the business leadership are implemented and followed.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Align their team to the client segmentation strategy ensuring that the right level of resource is allocated to the right type of client.
• Responsible for the coordination of the activities of their sales teams, setting and measuring performance targets, account allocation, and enforcing the execution of the client account plans, call planning and opportunity qualification.
• Responsible for pipeline management and accurate forecasting.
• Develop and maintains a close working relationship with the Data Centre Practice leadership team
• Build strong working relationships with strategic OEM’.
• Drive cross Practice sales opportunities
• Provide input into and participates in business reviews
• Support team by attending key client meetings
• Understands the NTT DATA value proposition and can articulate how NTT DATA can add value through our services and solutions.
• Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
• Act as mentor/coach and advisor that assists the sales force to set and keep to priority activities.
• Utilize sales tools and methodologies to manage account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
• Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Ensure sales team understand and utilize sales tools, processes and methodologies

Academic Qualifications and Certifications:

• Bachelor’s degree

Required Experience:

• Has a minimum 10 years’ experience in the Technology industry
• Has minimum 5 years’ sales or sales management experience in selling Compute, Storage, Virtualization, Hybrid Cloud, Hyperconverged technologies
• Additionally, you should have a good understanding of our key technology partners, which include Dell Technologies, HPE, VMware, Nutanix, Veritas, and Veeam (not exclusively).
• Must have extensive experience in working with market leading Global OEM’s
• Experience in working for a multinational organization
• Experience in working in a matrix structured organization
• Has a track record of meeting or exceeding sales targets
• Demonstrable level of relevant experience in a similar role within a related environment
• Solid previous experience operationally managing a sales team
• Good experience dealing with clients and engaging to influence sales
• Previous demonstrable experience in the sales management role
• Sound strategic and operational planning experience

Knowledge, Skills, and Attributes:

• Sales business acumen - the skills supporting successful selling through organizational and business outcome mindset.
• Additionally, you should have a good understanding of our key technology partners, which include Dell Technologies, HPE, VMware, Nutanix, Veritas, and Veeam (not exclusively).
• Success will require focusing on planning, leveraging tools and data, and concentrating on NTT DATA's business requirements.
• Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT DATA’s portfolio of services.
• Sales client engagement & management - the skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth.
• Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing client expectations.
• Developing the skills required to know your client, building effective & lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills - the knowledge of NTT DATA’s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that position the sales team member as an expert client advisor.
• Success will require the ability to link NTT DATA’s offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales resources optimization - building internal relationships, working with pursuit teams, and leveraging vendors as resources throughout the sales cycle.
• Sales pursuit - the skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
• Sales strategy execution - The skills to ensure that the sales strategy is aligned to the business strategy.
• Sales business management - the skills to ensure that target setting, and associated processes is aligned to meeting the target.
• Sales talent management & enablement - the skills to ensure that results are achieved through effective talent management.

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Key Roles and Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation
• Contributes to the pre-sales process by providing proposals
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance

Knowledge, Skills and Attributes:

• Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent client-centricity skills and ability to work at client sites
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Excellent team-building skills and ability to work in high-pressure environments
• Ability to manage urgent asks simultaneously
• Good business acumen and commercial skills
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
• Decisive with good attention to detail ability
• Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors
• Focuses on providing standard professional advice and creating initial analysis for review

Academic Qualifications and Certifications:

• Project Management degree or equivalent with a moderate level of related experience
• Relevant project management certifications preferably PMP
• ITIL certification is preferable

Required Experience:

• Moderate level project management experience preferably in a multinational professional services environment
• Moderate level client engagement experience
• Demonstrated understanding of the project life cycle
• Demonstrated competency in project change management
• Moderate level experience managing expectations when balancing alternatives against business and financial constraints

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Key Roles and Responsibilities:

• Determine who requires access to which information & Plan, coordinate, and implement information security programs.
• Help protect against Web threats that facilitate cyber-crime like malware, phishing, viruses, denial-of service attacks, and hacking.
• Ensure you know and follow the incident and change processes, Perform Problem management analyses and duties, during the week and on weekends.
• Perform built-as-designed reviews, Prepare project documentation (guides, configuration
• documents, etc.)
• CMDB management, Tracking of IT software as relating to Cyber, Tracking of IT hardware as relating to Cyber, Understanding of AWS security.
• Excellent IT skills, including knowledge of computer networks, operating systems, software,
• hardware, and security
• An understanding of the cyber security risks associated with various technologies and ways to manage them
• Good working knowledge of various security technologies such as network and application firewalls, host intrusion prevention, and anti-virus
•  Building machine learning models for various use cases across the organization to predict and automate human behaviour.
• Use research and insight to drive cultural change within the organisation and ensure stakeholders put consumers at the heart of their planning and strategic thinking.
• Lead the design, development, and implementation of automation solutions that meet business objectives.
• Interpret and analyse data from multiple sources, providing key analytics.
• Proactively provide actionable recommendations based on analysis results across various
• stakeholders and teams.

Knowledge, Skills and Attributes:

• Ability to effectively communicate and present results and recommendations across discipline, advising diverse stakeholders on complex matters
• Partners with key contacts outside own area of expertise and other external stakeholders
• Provides guidance to subordinates within the latitude of established company
• Relevant knowledge of information security management and policies
• Sound understanding of security operational processes and controls
• Demonstrable understanding of complex inter-relationships in an overall system or process
• Maintain up-to-date knowledge of security threats, countermeasures, security tools, and network technologies
• Relevant knowledge of technological advances within the information security arena
• Relevant solution and service knowledge
• Good interpersonal and consultative skills with the ability to map business needs to technology solutions
• Ability to discuss and report technology and information security risk with non-technology and executive business stakeholders
• Ability to display analytical thinking and a proactive approach
• Team player with the ability to display consistent client focus and orientation
• Ability to develop, define and articulate ISM strategies
• Good strategic thinking and decision-making abilities
• Good interpersonal skills with the ability to develop strong business relationships
• Ability to plan and organise, with good project management skills

Academic Qualifications and Certifications:

• relevant tertiary qualification
• Knowledge of AWS/Azure, AWS security practices (AWS and cloud platform as a service (PaaS) (security)
• Cyber Security qualification

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Key Roles and Responsibilities:

• Proactively monitors, investigates and reports on information security incidents, Internet use and ICT policy breaches. 
• Administers all security solutions in the Information Security domain including, but not limited to, firewalls, IPS's, VPNs, Mail Gateways, Proxy solutions, Anti-Virus and other end point solutions, Network Access Control solutions, DNS clusters, Cloud security, mail and domain protection mechanisms such as DMARC, SPF, DKIM, PKI and Certificate Management 
• Perform proactive vulnerability assessments and assist with managed Security Operations Centre tasks 
• Proactively conducts analyses and investigation of alleged breaches of Internet use by staff and students. As necessary, compiles reports and recommendations for management. 
• Researches, plans and implements information security technical solutions to meet business requirements. 
• Develops, implements and administers information security programs, including education and awareness, information security management reviews and audits. 
• Develops, reviews and maintains information security policies and procedures. 
• Assists with monitoring, measuring and reporting on the critical success factors of the University's information security framework. 
• Maintains auditable records and necessary documentation for services and processes undertaken within the Information Security team function. 
• Assists with information classification and information risk analysis, assessment and acceptance processes. 
• Maintains awareness of the implication of legislation or other internal and external regulations associated with the effective management of information security.
• Provides consultative and authoritative advice on issues relating to information security, including policy and procedure, education and awareness, industry standards, legislative or regulatory requirements (e.g. copyright and censorship provisions), business contingency and recovery planning, and on the activities of the Information Security function itself. 

Academic Qualifications and Certifications:

• Relevant Degree 
• Cisco CCNP Security, basic networking and routing skills 
• Essential - minimum 2 years working experience within cybersecurity domain with emphasis on enterprise firewalls, IPS, DNS, Mail gateways, Network
• Access Control, endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments. 
• Excellent analytical and problem solving and investigative skills

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Key Roles and Responsibilities:

• Contributes towards the development and drives the implementation of an organisation-wide information security strategy aligned with the NTT's business objectives.
• Contributes towards establishing and maintaining information security policies, procedures, standards, and guidelines that comply with industry best practices and regulatory requirements.
• Oversees the identification, assessment and management of information security risks across the organisation, including data, systems, networks, and third-party relationships.
• Promotes a culture of security awareness among employees through training, education, and regular communication.
• Oversees the development and execution of incident response plans to effectively address and mitigate security incidents.
• Ensures NTT's compliance with relevant security regulations, laws, and industry standards.
• Assesses and selects appropriate security technologies and solutions to protect NTT's digital assets.
• Implements security monitoring tools and systems to detect and respond to security threats and providing regular reports to executive leadership and stakeholders.
• Stays informed about emerging security threats and industry trends to continuously enhance the organisation's security posture.
• Evaluates security risks associated with third-party vendors and service providers and implementing risk mitigation strategies.
• Effectively communicates security incidents, responses, and mitigation efforts to relevant stakeholders.
• Coordinates and manages internal and external security audits and assessments.
• Provides guidance and leadership to the information security team, ensuring adherence to security policies and procedures.

Knowledge, Skills and Attributes:

• Strong knowledge of security frameworks and standards.
• In-depth understanding of security technologies, tools, and best practices
• Excellent communication and presentation skills with the ability to effectively convey complex security concepts to non-technical stakeholders
• Strong leadership and team management skills to lead and motivate a diverse security team
• Strategic thinking and problem-solving abilities with a focus on delivering results
• Business acumen and the ability to align security objectives with overall business objectives

Academic Qualifications and Certifications:

• Degree in business administration or a technology-related field required (e.g., computer science, information technology, etc.)
• MBA or Masters in IT related field with a security focus preferred
• Related Cybersecurity, risk management and data privacy certifications preferred: CompTIA Security+, CISSP, CISM, CISA, and/or CEH

Required Experience:

• Significant experience in a combination of risk management, information security and IT roles in a global organisation
• Proven track record of successfully developing and implementing enterprise-wide information security strategies and initiatives
• Significant experience with contract and vendor negotiations and management
• Significant experience in Agile (scaled) software development or other best in class development practices
• Significant experience with Cloud computing / Elastic computing across virtualised environments
• Significant experience in risk management, compliance and regulatory requirements related to information security
• Significant experience and working knowledge of the following areas of technical expertise: information policy formulation, information security management, business risk management, IT risk assessment and management, IT continuity management, IT governance formulation, and organisational change management, IT financial management and IT audit

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Key Responsibilities:

• Strategic Leadership: Develop and implement innovative sales strategies aligned with our business objectives, leveraging your deep understanding of the multicloud market landscape. 
• Team Management: Lead, inspire, and mentor a team of sales specialists, providing guidance, coaching, and support to maximize their performance and potential.
• Client Engagement: Cultivate and nurture strategic relationships with key clients and partners, identifying opportunities for upselling, cross-selling, and long-term collaboration. 
• Sales Process Optimization: Continuously optimize our sales processes and methodologies to drive efficiency, effectiveness, and scalability across the sales organization. 
• Performance Monitoring: Monitor and analyse sales performance metrics, identifying areas for improvement and implementing corrective actions as necessary to ensure we meet or exceed our targets. 
• Collaboration and Alignment: Foster cross-functional collaboration with internal teams, including marketing, product development, and customer success, to drive integrated go-to-market strategies and deliver exceptional customer experiences.

Key Skills:

• Proven track record of success in selling multicloud solutions, with deep expertise in AWS and Azure hyperscaler environments.
• Demonstrated leadership and management skills, with a track record of building and motivating high-performing sales teams.
• Strong business acumen and strategic thinking, with the ability to translate market trends and customer insights into actionable sales strategies.
• Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels of the organization.
• Proficiency in sales tools and technologies, with experience in managing complex sales cycles that involve both cloud infrastructure and managed services components. Expertise in leveraging sales enablement tools and CRM systems to track opportunities, forecast revenue, and drive sales success in a multicloud environment

Behavioural Skills:

• Strong leadership qualities, with a collaborative and inclusive management style that fosters teamwork, accountability, and a culture of continuous improvement. 
• Integrity, professionalism, and a commitment to excellence in all aspects of your work. 
• Adaptability and resilience in the face of challenges, with a proactive and solution-oriented mindset. 
• Effective communication and relationship-building skills, with the ability to establish trust and credibility with internal and external stakeholders.

go to method of application »

Key Roles and Responsibilities:

• Collaborate with internal stakeholders to ensure that local and global strategic sales objectives and targets are met.
• Assist their sales team to define the way they approach the market and achieve set targets.
• Ensure that sales procedures and policies as defined by the business leadership are implemented and followed.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Align their team to the client segmentation strategy ensuring that the right level of resource is allocated to the right type of client.
• Responsible for the coordination of the activities of their sales teams, setting and measuring performance targets, account allocation, and enforcing the execution of the client account plans, call planning and opportunity qualification.
• Responsible for pipeline management and accurate forecasting.
• Develop and maintains a close working relationship with the Networking Practice leadership team
• Build strong working relationships with strategic OEM’s
• Additionally, you should have a good understanding of our key technology partners, which include Cisco, Palo Alto, Cloud Networks, Fortinet, Mareki (not exclusively).
• Drive cross Practice sales opportunities
• Provide input into and participates in business reviews
• Support team by attending key client meetings
• Understands the NTT DATA value proposition and can articulate how NTT DATA can add value through our services and solutions.
• Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
• Act as mentor/coach and advisor that assists the sales force to set and keep to priority activities.
• Utilize sales tools and methodologies to manage account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
• Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Ensure sales team understand and utilize sales tools, processes and methodologies

Academic Qualifications and Certifications:

• Bachelor’s degree

Required Experience:

• Has a minimum 10 years’ experience in the Technology industry
• Has minimum 5 years’ experience in Networking Sales and/or Sales Management
• Must have extensive experience in working with market leading Global OEM’s
• Additionally, you should have a good understanding of our key technology partners, which include Cisco, Palo Alto, Cloud Networks, Fortinet, Mareki (not exclusively). ​
• Experience in working for a multinational organisation
• Experience in working in a matrix structured organisation
• Has a track record of meeting or exceeding sales targets
• Demonstrable level of relevant experience in a similar role within a related environment
• Solid previous experience operationally managing a sales team
• Good experience dealing with clients and engaging to influence sales
• Previous demonstrable experience in the sales management role
• Sound strategic and operational planning experience

Knowledge, Skills, and Attributes:

• Sales business acumen - the skills supporting successful selling through organizational and business outcome mindset.
• Success will require focusing on planning, leveraging tools and data, and concentrating on NTT DATA's business requirements.
• Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT DATA’s portfolio of services.
• Sales client engagement & management - the skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth.
• Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing client expectations.
• Developing the skills required to know your client, building effective & lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills - the knowledge of NTT DATA’s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that position the sales team member as an expert client advisor.
• Success will require the ability to link NTT DATA’s offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales resources optimization - building internal relationships, working with pursuit teams, and leveraging vendors as resources throughout the sales cycle.
• Sales pursuit - the skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
• Sales strategy execution - The skills to ensure that the sales strategy is aligned to the business strategy.
• Sales business management - the skills to ensure that target setting and associated processes is aligned to meeting the target.
• Sales talent management & enablement - the skills to ensure that results are achieved through effective talent management.