Job Vacancies at Absa Group Limited (Absa)

Job Summary

• To deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in certain countries. Please contact Reward for details.

Job Description

• Customer Experience: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards. | Onboarding Facilitation : Handle all customer interactions professionally and efficiently | Document Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

Sales Target :

• Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting anempowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

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Job Summary

Responsible for providing oversight, input and challenge of performance by setting minimum standards and monitoring performance. To manage the development of impairment, Capital and Stress Testing models through specialist teams.

Job Description

• Responsible for providing oversight, input and challenge of performance by setting minimum standards and monitoring performance.  To manage the development of impairment, Capital and Stress Testing models through specialist teams.

Responsible for ensuring the Business performance adheres to the approved standards set and provide ways to improve the Portfolio performance: This includes the following actions:

• Manage and co-ordinate the development of reporting requirements and portfolio measures for the product Risk Management team through the Absa’s committee structures.
• Own the Risk Data and Risk Reporting process for the Business by providing guidance to the relevant embedment teams.
• Ensure business originated for existing customers is within stated Risk Appetite
• Support and aid the development of impairment and regulatory type models, i.e. Impairment; Capital (Regulatory & Economic); Stress Testing.
• Sourcing, consolidating and analyzing large data sets, utilizing strong SAS skills and identifying anomalies/trends.
• Present key credit trends and highlight recommendations and risk mitigation plans to the relevant Risk Management Head by either extracting data from within own team or consolidating data from central MI team.
• Identifying gaps in Acquisitions, Portfolio Management and Collections & Recoveries processes and strategies and providing solutions to closing the gaps/streamlining processes.
• Liaising with relevant stakeholders, including Sales, IT, Front end, Collections, Operations, Finance and other Risk & Business teams.
• Presentation of analytical results and proposals to both technical and non-technical audiences, providing commentary as required.
• Contribute (strategically) to building the vision and developing successful practices for the Business and the wider Risk Management Team.
• Actively manage and improve the risk-based profitability of the portfolio.
• Ensure that all strategies comply with ABSA credit risk policies and framework
• Your ability to display strategic risk experience as well as solid SAS/Data Analytics skills will serve you well in this role. A strong quantitative, statistics and/or actuarial background with a track record of running with an entire project from conceptualization, to extraction of data, to formulating strategies and subsequent impacts of implementation through to excellent stakeholder engagement and management will be an added advantage

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support in area of specialisation enabling the provision of sound legal operations services. Performing core financial crime operational procedures for High Risk and PEP customers focusing on specific customer due diligence, Customer Screening, Onboarding, Ongoing Reviews and Customer Exits in compliance with the Anti-Money Laundering Customer Due Diligence Standard (CDD) and ABSA AML policies.

Job Description

Accountability:  Service Delivery

• Applying the Anti-Money Laundering Customer Due Diligence standard (CDD) together with the Anti-Money Laundering Life Cycle Standard (CLS), PEP Standard and all other ABSA policies in support of AML to daily operational procedures.
• Develop an in-depth knowledge and understanding of the AML CDD Standards and Financial Crime Operations Processes.
• Focusing the work on key regulations and risks, with minimum supervision.
• Delivering a high standard of work by keeping up-to-date on financial crime regulatory related issues across a range of topics by awareness of current regulatory / process changes through attendance at training sessions and research.
• Ensure productivity and quality targets are met.
• Provide guidance to team members and peers by sharing best practice.

Accountability:  Control and Compliance

• All mandatory training completed to deadline and understood within given timescales.
• Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence.

 Accountability:  Reporting

• Keep track of and manage own daily targets by ensuring awareness of own daily, weekly and monthly targets
• Prepare monthly Performance Development (PD) plan to monitor progress and if there is any development required as per PD contract, which needs to be escalated to the manager / team leader

Accountability: Self Development

• Maintain and continuously look for opportunity to develop skills and knowledge base
• Initiate training and development on a quarterly bases for own personal development purposes

Education and Experience Required

• Matric
• Minimum 4 months Experience working within AML compliance, High Risk and PEP Customer Due Diligence/Financial Crime processes
• B Comm (Assurance), LLB : Advantage

Knowledge & Skills: (Maximum of 6)

• Strong ABSA systems working knowledge
• Sound knowledge and proficiency in the ABSA Electronic Sales Platform (ESP)
• Sound knowledge and proficiency in the Global online PEP register (GOR)
• Demonstrated experience/background in High Risk and PEP customer enhanced due diligence.
• Sound knowledge of the AML CDD and PEP ABSA standards and FICA regulatory requirements.
• Strong IT literacy with good knowledge of MS Office (Word, Excel, PowerPoint and Outlook)

Competencies & Personal skills:  (Maximum of 8 competencies)

• Abiblity to communicate clearly and effectively in many mediums
• Deciding and initiating action
• Expand knowledge and explore new ways of doing things
• Motivated for problem solving
• Flexibility and responding to change
• Working under Pressure

Education

• Higher Diplomas: Law, Military Science and Security (Required)