Vacant Job Positions at FNZ Group

Role Description

This role has been created to:

• Serve the needs of junior and intermediate developers in the Analyst Developer job family.
• Provide developers with a basis for developing the business, technical and professional skills required to be an effective developer at FNZ. 
• Provide a launching pad for transition into Senior Analyst Developer roles.
• Support delivery obligations to customers and internal stakeholders.

Analysis & Design

• Collaborate with analyst tester and developer colleagues to create user story definitions and acceptance criteria.
• Work within the constraints of the feature/user story to define the underlying detail of required changes.
• Collaborate with analyst testers and solution consultants to ensure the solution well-defined and fit-for-purpose. It must meet end-to-end requirements are work well. This requires learning underlying business processes and understanding the technical environment in which you are operating. Provide solutions and recommendations for the resolution of technical issues that arise and ensure solutions meet the technical specs and design requirements;
• Be a part of designing APIs and external system interfaces for integration into core FNZ products and third-party vendor applications.

Development

• Interpret complex financial business requirements and translate into high-transactional, high-availability, secure, working systems
• Design and build the highly intuitive user interface and interactive financial tools required by financial advisers and investors.
• Non-functional requirements: Consider non-functional requirements. We produce high-volume, real-time transaction processing systems that support millions of trades every day in investment securities in multiple world markets. You will work with other developers to make sure that solutions developed are secure, reusable, maintainable and performant.
• Collaborate with other developers to make sure that the solutions developed are robust and in-line with the requirements.
• Ensure code is designed and built in a reusable manner.
• Able to build medium complexity features end-end.
• Continually develop an understanding of the business functionality of FNZ platforms

Quality

• Participate in code reviews to gain feedback on your technique from senior peers and to give advice to junior peers. Review senior developers' code to enhance your skills and knowledge.
• Write automated unit tests for any newly created code; and
• Perform manual testing to ensure any changes made to the system are of a high standard and the system hasn’t regressed. Collaboration / Communication
• Engage in the collaboration and communication channels in the organisation. Participate in solution design to ensure that creative solutions and tough problems solved are called out appropriately to the developer community, and where they lead to visible outcomes, to the broader FNZ teams and clients.
• Collaborate with other developers to share knowledge, best practices, useful technology, and opportunities for cross-project system design / solutions.
• Mentor new starters to ensure they understand both platform and SDLC.
• Deliver knowledge-sharing sessions on topics of your personal expertise.

Technology

• Stay up to date with industry practices, new technologies, tools and methods and suggestion adoption that are best suited to FNZ.
• Proactively resolve technical (environmental, coding and testing) issues that impede development progress. Assist in the resolution of technical issues when requested.
• Create novel solutions to problems by incorporating cutting edge technology or generic concepts.

Functional Area Responsibilities

• Analyst Developers at FNZ are all-rounders who can work across the full stack.
• This role involves working with complex business requirements in a wide range of functional areas in the financial services and platform domain. In this role, you are responsible for continued learning both in the FNZ business domain and your technical skills as a professional software engineer.
• You achieve this growth through hands-on work, training and interaction with your senior colleagues. Analyst Developers own non-functional requirements and are responsible for ensuring that their code complies with coding standards, is secure and performs well. At entry-level, you are responsible for learning best-practice in these areas from your senior peers.

Experience required

Primary requirements

• Bachelor’s degree or higher (min A- average for under-graduate, first class for post-graduate); 
• Confident, and able to take initiative in a delivery-focused environment;
• Independent, self-directed working style;
• Ability to learn quickly in a dynamic fast-paced industry;
• Enjoy working as part of a high-performance team;
• Hard-working, innovative and takes pride in their work; and
• Passionate about creating innovative solutions for customers. 

Secondary requirements 

• Some experience with one or many programming languages;
• Experience with the following modern and legacy development products and frameworks: Microsoft .NET, C#/VB.NET, ASP.NET, MVC, WebAPI and SQL Server, Javascript, ReactJS, jQuery. 
• Experience with web development
• Familiarity with financial products and markets
• Understanding of web services and enterprise integration patterns. 
• Familiar with tools for code analysis and automated testing

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Role Description

The role is responsible for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis, and end-to-end testing (including supporting client UAT). They will work both independently and within a client-aligned team to examine existing IT systems and business models, analyze requirements (both business and technical), and decompose these into user stories and a supporting solution design. These activities will likely include the management of stakeholders (internal and external) to ensure that solution designs meet requirements. The Analyst Tester is also required to work closely and proactively with Analyst Developers to implement quality and future-proof functionality. The Analyst Tester will need a broad knowledge of FNZ platform capabilities and a deep understanding of assigned functional areas of the FNZ platform. They will work with Solution Consultants supporting client workshops and providing input into requirements. The Analyst Tester will be involved in and demonstrate end-to-end ownership in all aspects of analysis/testing from the more technical testing approaches including test automation, database manipulation, xml injection testing, to test design, functional specification testing, and supporting UAT. There is an expectation that the Analyst Tester will learn about our application, our business, and the industry we operate in as well as the range of test tools and methodologies we use to support our business.

Specific Role Responsibilities

Analysis:

• Develop and maintain a deep knowledge of the platform functionality and business processes related to a functional area.
• Educate and prepare customers (external and internal) on core FNZ platform functionality.
• Work closely with our customers (on-site if required) to develop solutions and test these solutions to meet business and technical requirements.
• Attend customer workshops when required and input into requirements on a consultative basis.
• Work closely with Solution Consultants to understand the agreed scope of a change and design solutions that meet the customer's business and technical requirements within that defined scope.
• Understand the features that make up the solution from the end user perspective, ensuring these are documented accurately.
• Author user stories that make up the assigned feature(s) using the correct business outcome-driven syntax.
• Produce Systems artefacts as per FNZ SDLC and follow the best practices and guidelines.
• Work with Analyst Developers and Delivery/Project Managers to ensure business requirements are met and solutions are kept up to date.
• Ensure that any new business developments adhere to procedural and regulatory compliance requirements.
• Perform cross-functional collaboration to address gaps in the business and technical solution.
• Identify and document any non-functional requirements related to the functionality.
• Provide guidance and clarity to technical resources around the business requirements and user stories.
• Support the management of defects and associated root cause analysis.
• Functionally review build artefacts for the functional area assigned.
• Interact with FNZ S&S and Investment Operations functions, as required, throughout the delivery lifecycle and post-implementation.
• Have knowledge of the regulatory environment in which the analyst operates and ensure that all solutions deliver a compliant platform.

Test Design & Preparation:

• Ensure acceptance criteria for each story is defined and covers both positive and negative testing scenarios using correct BDD syntax to feed into automation tests.
• Review/analyze business requirements to ensure they are quantifiable and testable.
• Write/Produce artefacts to support testing activities such as Test Designs, Test Matrices, Test Cases, Test Procedures, Test Scripts, and Behavioural Models.

Test Execution and Defect Management:

• Perform structured and context-driven (formal/ad-hoc) system, system integration, and regression testing as required.
• Ensure the changes developed are to an acceptable standard by reviewing solutions, conducting regular functional reviews, and testing the changes end-to-end once the feature is available.
• Ensure that the user stories are delivered to the client to a high standard of quality and conduct walkthroughs of the delivered functionality with clients (as required).
• Author reusable tests and conduct end-to-end system, regression, and mis-use case testing as part of the production readiness process.
• Assist with user acceptance testing or other client support activities if required.
• Use internal defect tracking and test case management system(s) to document test cases, record defects, and record test case execution results.
• Raise, validate, and re-test defects.
• Participate in defect triage meetings as directed.

Collaboration / Communication:

• Provide regular and timely updates to the Delivery Manager on progress to plan as well as key risk and issues.
• Work with the delivery teams both internally and externally (client side).
• Ensure that delivery issues are called out appropriately and where there are process improvements that would increase efficiency they are promoted, owned, and delivered against.
• Collaborate with other Analyst Testers to share knowledge, best practices, useful technology, and opportunities for cross-project solutions.
• Maintain high standards regarding written and verbal communication to ensure that information is clearly and concisely documented and appropriately disseminated.
• Strive for excellence in adopting the FNZ Values and put the customer first, think big and make an impact, take personal accountability for meeting deadlines and delivering high-quality work, and constantly aim to maximize the value FNZ delivers to our customers.

Technology:

• Keep up to date with the latest and/or relevant technologies, tools, and methods. Identify adoption of processes, technology, and tools best suited to FNZ.
• Proactively identify technical issues (environmental, coding, and testing) that may impede test progress to enable early resolution of said technical issues.

Experience Required

Preferred Industry Knowledge:

• Experience in an analysis or testing environment.
• General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• An understanding of the regulatory environment FNZ operates within.
• 3+ years of experience in technology delivery in the financial services/wealth market.

Required Knowledge & Skills:

• 1st class degree or equivalent experience
• Experience working within an analysis or testing role previously.
• Confident, and able to take initiative in a delivery-focused environment.
• Independent, self-directing, and delivery-focused working style.
• Superior analytical thinking and problem-solving.
• Intermediate computer skills essential (Microsoft Office)
• Database and SQL knowledge essential
• Excellent organizational, administration, and time management skills.
• Strong written and oral communication skills, confidence in dealing with internal and external stakeholders.

Preferred Knowledge & Skills:

• Experience with defect management tools (Jira)
• Experience using collaboration tools (Confluence, Teams)
• Experience with web services, automation, performance, and security testing tools

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The Role

An experienced Support Analyst responsible for incident and request management with a swift turnaround on production systems for the Transfer Agency Business Support team (TABS).  This person will also be required to collect, process, and analyse data for a variety of business concerns.

Skills and Experience

Competencies

• Formal SQL training
• Knowledge of ITIL and SDLC
• In-depth knowledge of specific systems worked on: LOB, Sapphire, Collapsed API, Fiscus
• Experience working in DevOps teams advantageous.
• Analytically inclined and solution driven.
• Building and maintaining good relationships with all other divisions within FNZ, suppliers, and clients
• Effective business and solutions analysis.
• Creative problem solving and solution thinking.
• Ability to document training content and facilitate training for end users.
• Ensure daily log management process and policies are followed.
• Follow good data practices.
• Assist in the mapping of data between systems.
• Assist in analysing data and providing trend reports.
• Using tools and techniques to visualise data in easy-to-understand formats, such as diagrams and graphs.
• Monitoring data quality and removing corrupt data.
• Ensure compliance with FNZ's data privacy policy.
• Manage documentation related to data quality (standards, definitions, guidelines etc)
• Keen understanding of data terminology and principles.
• Able to present and communicate concepts and ideas clearly to an audience.
• Driving a Data-Driven approach to decisions
• Provide input to data quality deliverables, conduct root cause analysis into anomalies & provide feedback to data governance facilitator.

Experience:

• Knowledge of the financial industry minimum 2 years.
• Experience in second-line support role (Minimum 3 Year)
• Experience in technical analysis including testing (Minimum 5 Year)
• Experience with software implementation projects preferred.
• Experience with working in project teams preferred.
• Knowledge of Data Quality
• Excellent digital literacy

Qualifications:

• Minimum Matric
• Technical Degree or Diploma (in related industry) advantageous
• Formal testing training advantageous
• DevOps / ITIL fundamentals advantageous
• Formal technical analysis training advantageous.
• Understanding of Data Stewardship advantageous
• Relevant data certifications advantageous

Key Accountabilities

• Provide System Support for FNZ SA legacy Line of Business systems.
• Prepare data fix scripts.
• Perform root cause analysis and provide possible solutions.
• Technical Log/Requirement Analysis & Documentation
• Managing resolution until completion
• Perform testing (Performance, Regression, Functional, Integration, UAT etc)
• Contributing to design for internal controls with the relevant technical teams
• Contribute to Knowledge Base
• Identify and raise IT Risks, completion of Risk Events and identification of mitigating controls.
• Provide robust and continuous communication to clients, service providers and internal stakeholders and partners.
• Provide training content and facilitate training for users of technical solutions.
• Change Management for releases/implementations.
• Assist with learning and development and training/ knowledge transfer including training and knowledge base updates.
• Review scripts.
• Provide afterhours standby support.
• DR Testing
• Maintenance weekend testing
• Continuously improve your knowledge by growing and developing yourself

Personality and Attributes

• Commitment to excellence and delivery to customers
• Ability to quickly grasp new requirements and concepts.
• Methodical, attention to detail and accuracy, with a strong work ethic and a focus on quality
• Lateral and critical thinker with the ability to solve problems.
• Positive attitude
• Ability to be flexible and work in a stressful environment.
• Must be calm, composed, and work well, under pressure.
• Strong communication skills
• Excellent interpersonal skills
• Self-motivated
• Ability to work standby.
• Self-starter with initiative
• Ability to prioritize efficiently.
• Ability to work longer hours on occasion.
• Ability to guide and mentor others.
• Comfortable working in a hybrid between home and office and being managed by outcomes.