Vacancies at Sanlam

Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

• To assess each claim on the claim administration system and identify the type of claim
• Assess the validity of the identified claim by assuring all the supporting documentation has been submitted. (assess the documentation in terms of signed claim form, id of deceased, proof of bank details, death certificate, BI 1663)
• Valid claims are processes on the administration system and send for payment
• Claims that have outstanding documentation: client will be notified of outstanding requirement
• Invalid claims will be rejected/ Repudiated
• All claims processes must align to SLA and SOPS
• To maintain and error rating of less than 1 %
• Assure capturing of claims are done accurately
• Assure all criteria is met to pay claim
• Assure the quality of feedback (written and verbal) to clients
• To ensure that clients are provided with real time information on the status of the claim (feedback on the claim processing)
• Assure feedback on requirements for successful claims payment is done timeously

What will make you successful in this role?

Qualifications & Experience

• Matric
• 1-year relevant experience in a similar environment essential

Knowledge & Skills

• Proficiency on MS Word,& Excel (intermediate level) essential
• Computer literate
• Communications skills (written and verbal)

Personal Attributes

• Attention to detail
• Customer focused
• Investigative
• Interpersonal skills
• Analytical skills

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Role Description

Produce Value of New Business (VNB) results for the Sanlam Retail Mass (SRM) cluster.

What will you do?

Responsibilities Will Include

• Monthly production of VNB results
• Accountability for the correctness of valuation data;
• Ownership of VNB Prophet runs;
• Calculating VNBs for all licenses; and
• Assist with forecasting VNB
• Monthly consolidation of SRM VNB results
• Comprehensive VNB analysis and commentary (Analysis of Change relative to prior periods)
• Communicating VNB results to key stakeholders
• Presentation & detailed explanation of results to senior management; and
• Writing monthly VNB reports
• Perform embedded value calculations, Analysis of Embedded Value, consolidations, and sensitivity calculations
• Ad-hoc new business investigations and support to business
• Liaising with Client Solutions, Modelling, and other stakeholders to incorporate new products
• Ad hoc responsibilities include ownership of other regular valuation calculations. These include:
• Tax projections;
• Determining a fair value for the cluster’s licences;
• Ad-hoc investigations to assist SRM management with strategic decisions; and
• Enable strategy setting for the SRM Cluster by assisting with the preparation of annual budgets and other management reporting requirements as required
• Assist Modelling team with Prophet development

What will make you successful in this role?

Qualifications

• Actuarial degree
• Good progress with actuarial exams

Experience And Skills

• Previous reporting experience
• Strong PC skills. Including proficiency in Microsoft Office (MS Excel, etc.)
• Proficiency in Prophet and DCS

The Following Would Be Advantageous

• IFRS 17 knowledge and experience
• Modelling skills
• VBA programming

Personal Attributes And Competencies

• Adhere to Sanlam values
• Good written and verbal communication skills
• Analysis/problem solving
• Ability to work independently and within a team
• Quality and detail orientation and concern for accuracy
• People skills and accountability
• Ability to cope with tight deadlines
• Good planning and organising skills
• Ability to manage expectations of internal and external parties

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What will you do?

This role is on a Middle Management level, responsible to identify new business opportunities to generate revenue, improve profitability and help the business grow to ensure a sustainable business.

The incumbent will join the Sanlam Credit Solutions (SCS) Manco team and report to the Business Head of SCS.

What will make you successful in this role?

• Identifying opportunities and successfully negotiate with stakeholders and clients on business opportunities to grow and develop the SCS digital value proposition.
• Ensuring client needs and market trends are continuously evaluated, addressed and improved on.
• Design and facilitate the implementation of the SCS product strategy, ensuring that it is always aligned to the business and competitive market.
• Conduct consumer and market research to identify opportunities for growth.
• Measure and constantly interpret performance of SCS.
• Ensuring that the digital platform is continuously evaluated and improved
• Ensuring that platform is user friendly.
• Coordinate and facilitate all aspects of SCS communication to ensure effective targeting and ROI
• Coordinate and facilitate the compilation of the brand budget
• Attend high level collaboration sessions/meetings with the team and prospective platform partners
• Coordinate and facilitate product development and implementation projects
• Consistently collaborate with product owners and the internal leadership team to ensure that the product and service goal is understood and implemented

Qualification And Experience

• Bachelor's degree in Marketing, Business, or related field.
• At least 5 years’ experience in digital platforms/UX.
• Completed leadership development program will be an advantage.
• Sound experience of digital platform development
• Proven ability to work cross-functionally and/or in partnership models
• Experience in consumer credit or financial services
• Project management experience, with a solid understanding of project management principles
• Track record of successful implementation of new initiatives
• Experience of managing business partnerships
• Digital platform and data analytics experience

Knowledge And Skills

• Knowledge of the Sanlam businesses will be beneficial
• An understanding of data and technology integration principles will be beneficial
• Sound understanding of consumer marketing
• A good understanding of a range of financial services products and their profit drivers, including credit products

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

Personal Attributes

• Relationship management
• Negotiation / Influencing and gaining commitment
• A high degree of business acumen
• Excellent communication skills
• Strategic thinker / decision maker and able to identify long-term opportunities and trends
• Ambitious and complement the Sanlam values

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Job Purpose

The role of the first line manager is to manage, coach and develop the Underwriting team to enable them to effectively execute on the role responsibilities and to achieve the desired outputs and behaviours aligned with the SIL strategic objectives.

The team consists of 10 to 12 Underwriters (U/Ws) and the Underwriting Helpdesk. You will be part of a dynamic management team that consists of other First Line Managers, an Operations Manager and Chief Underwriter.

Output/Core Tasks

• Communicate business requirements clearly and accurately to the team.
• Effective communication to other role-players to ensure accurate and efficient processing of transactions requested by the client.
• Query handling with accuracy, urgency and swift conclusion.
• People and performance management within a productivity, quality and service orientated driven environment.
• Identify process shortcomings & discrepancies and resolve and communicate with relevant stakeholders.
• Ensure effective management of Service Level Agreements between New Business and other stakeholders, by means of effective capacity planning and absenteeism management.
• Making effective use of MIS to manage the effectiveness of the department
• Identify training and development needs via trend analysis and with input of Training & Development team.
• Effectively manage the budget of the department.

Reporting based on:

• The performance of the team
• Trends identified (with possible solutions)

Strategic Action plans:

• Identifying action plans along with the rest of the Management team for a specific year (up to 3 years), based on historic performance, inputs from our teams and possible enhancements to remain relevant.
• Conduct regular individual and team meetings with the team to maintain effective communication and a high focus on relationship building.
• Drive, embed and vest SIL Values and Culture within the business.
• In collaboration with the Chief UW, ensure that the development plan of the team is reviewed monthly, and progress communicated to team members. Ensuring team members remain fully informed about their progress.
• Building relationships with brokers and advisors to ensure adoption of operational processes and client centric outcomes.

Role Requirements

Environment necessitates overtime in peak periods (The amount of overtime hours depends on the business need in terms of the volumes received to conclude the inflow within the specific marketing month) – it is compulsory for the FLM to be available when team works overtime.

Qualifications

• Post Matric Qualification
• Relevant Management or Leadership development programmes

Knowledge And Experience

• At least 2 - 3 years’ experience of:
• Managing a production or specialist team in the insurance industry
• People management, development and/or coaching
• Performance management
• Extracting and interpretation of data from Management Information Systems
• Presentation skills
• The following would be beneficial:
• Underwriting experience
• Understanding of a New Business environment

Competencies

• Building and maintaining relationships
• Excellent communication skills
• Customer service and treating customers fairly
• Decision making
• Planning and organising
• Result driven
• Change Management
• Team Success

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What will you do?

This specialist role collaborates with the legal consultant and other relevant internal stakeholders- this role will fulfil a dual purpose of analyst and legal help desk.

Provide a comprehensive and effective financial needs analysis, in a written format, of the external client’s current financial context and possible recommendations. The Financial Planning Analyst will engage with a number of elements relating to the client’s requirements, such as Business Assurance Planning, Estate Planning and Retirement Planning - where relevant, with the aim of providing a legislatively compliant analysis of the external client’s current financial scenario, with relevant recommendations. This role focuses on primarily supporting the legal consultants who work with financial intermediaries, who advise High Net Worth clients.

The role also aims to provide telephonic and electronic technical legal support to intermediaries (the client) and legal consultants, with the core aim of fielding their legislative/compliance/estate planning questions relating to the Sanlam product offering, by researching the enquiry via relevant internal stakeholders or electronic/hardcopy resources and packaging the information in an appropriate and easily understandable manner, when responding to the intermediary or legal consultant either directly or via the Legal Helpdesk.

What will make you successful in this role?

Conduct financial needs analyses and drafting of plans by:

• Gathering appropriate information regarding client’s needs and requirements
• Analysing all relevant information obtained
• Generating quality recommendations that are legislatively compliant
• Create financial plans and solutions for presentation to clients through the Intermediaries or legal Consultants
• Review and enhance work processes
• Build and manage relationships with stakeholders
• Conduct research, develop and facilitate discussions or training when needed
• Maintain the service level agreements established on the legal help desk

Qualification And Experience

• Grade 12 with Mathematics
• BCom LLB or LLB / qualified attorney (BCom LLB preferred as a result of the commercial / numerical focus) will be advantageous
• Post graduate Diploma in Financial Planning or in process
• 3-5 years’ relevant experience in Financial Service environment and Insurance Industry, specifically experience in Financial and Estate Planning

Knowledge And Skills

• Financial calculations, projections, analyses
• Financial Services Industry Knowledge
• Insurance product knowledge
• Sanlam Product Knowledge (retirement, investment and estate planning, business assurance). Must do annual Product accreditation on all relevant Sanlam products
• Knowledge of income tax laws
• Knowledge of estate planning environment / estate administration process
• Knowledge of retirement rules and business assurance
• Financial markets and instruments
• Compliance laws and relevant requirements for Financial Services
• Computer skills (MS office i.e., Word, Excel, PowerPoint)

Core competencies

• Cultivates Innovation
• Customer Focus
• Drives Results
• Collaborates
• Being Resilient

Personal attributes

• Builds networks
• Business insight
• Manages complexity
• Persuades
• Decision Making
• Plans and aligns
• Optimizes work processes
• Communicates effectively
• Nimble learning
• Good analytical and conceptual thinking abilities
• Good relationship building and communication

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date: 3 November 2022