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The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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About the job
Mr Price is a recruiting a Store Manager who will lead and manage the daily operations of a store to ensure that the overall objectives which include store targets, innovation initiatives and customer service standards are met and exceeded.
key responsibilities:
- Stock Management
- Sales Growth & Profitability
- Risk Management
- Customer Experience Management
- Leadership & Development
- Innovation
Qualifications
- Grade 12
- 3 years of experience in a store management position
- Knowledge of sales, customer service management and budgeting. You are PC literate and have excellent communication skills
- Business understanding of retail trade, brand, customer & product.
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Your purpose
- Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives and customer service standards are met and exceeded.
key responsibilities:
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable).
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
What are the requirements?
- Grade 12
- 3 years' experience in a store management position
- Knowledge on sales & service management.
- Budgeting knowledge.
- Computer literate.
- Communication skills.
- Business understanding of retail trade, brand, customer & product.
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key responsibilities
- Effectively respond to all requests and queries from customers.
- Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence.
- Ensure quality, friendly, consistent interaction when dealing with customers.
- Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Requirements
- Grade 12.
- 2-3 years customer care experience.
- Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
- Knowledge of online purchase
- Excellent communication skills in English (Written & verbal).
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Purpose
Your exposure in managing projects, technical knowledge, telecommunications, the use of analytical tools (i.e. SQL, MS Office, Tableau) and the understanding to effectively analyse and report on business statistics will allow for you to thrive and succeed in this dynamic Business Intelligence team.
key Responsibilities
- Define analytical requirements needed for business and utilize our Internal data warehouse to create a framework upon which can be used to analyse the data.
- Develop close working relationships with the Commercial Manager, Sales and Operations to understand customer specific insights and agree on best approaches.
- Create SQL Scripts used to draw data for specific report formating used for the various elements of Commercial activities.
- Analyse and interpret data based on measurable guidelines and requirements as define in the financial budgets.
- Identify future commercial opportunities for Mr Price Mobile through the analysis of data
- Develop trend analysis and forecasting to understand base tracking to budgets.
- Utilize customer data and journeys within Mobile to understand and tap into highmargin customer segments that are likely to be positively influenced by an expanding product offering.
- Constantly develop a better understanding of base behaviour and introduce stimulation campaigns to drive the financial goals.
- Develop and automate standard reports required for the different business units at the required frequency:
- Commercial, Finance and Risk and Collections
Requirements
- Business Analytics qualification
- 3 – 4 years’ experience in Commercial Analytics
- Strong analytical background
- Experience in Data Segmentation and Management, BI and Reporting, Data Analysis, Gap analysis
- Experience in Teleco and/or Retail industry
- Knowledge of Base Management, Commercial and Revenue stimulation, Revenue Trend & Forecasting
- Analytical tools (SQL, MS Office, Tableau)
- Commercial Acumen
- Project Management
- Analytical and Attention to detail
- Understanding of the Customer Life Cycle, Problem Solving Skills
- Advanced Planning skills, Innovation
- Interpersonal skills, Excellent Communication skills and Team working
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A typical day as a Project Manager would look like this
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Set and continually manage project expectations with team members and other stakeholders.
- Plan and schedule project timelines and milestones using appropriate tools.
- Track project milestones and deliverables.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
- Develop best practices and tools for project execution and management.
Acquisition & Deployment
- Estimate the resources and participants needed to achieve project goals, with the Portfolio Manager
- Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
- Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Operational Management
- Develop full-scale project plans and associated communications documents.
- Delegate tasks and responsibilities to appropriate personnel.
- Identify and highlight issues and conflicts within the project team.
- Identify and manage project dependencies and critical path.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Our requirements to apply
- Relevant Business or IT Degree
- 5 years in a Project Manager role – experience in IT Infrastructure related projects
- Project management certifications or demonstrable career development activities would be a massive advantage
PLUS experience with:
- Leading projects successfully (including leading teams, budgeting, planning, quality management, problem solving, reporting, managing risk)
- Project Management principles & ability to use ‘best practice’ in all aspects of project management, with focus on practical results rather than process
- Approach to, benefits delivery – from strategy to realization
- MS Project and Project Online
- Retail sector and broad understanding of traditional and new technologies used in a retail and online environments
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Purpose
- Provide administrative support in the sourcing of merchandise and suppliers in line with the merchandise strategy and ensure best value, lead-time and quality is delivered.
key Responsibilities
Analysis, Research & Reporting
- Assist with conducting in depth analysis and monitoring of key metrics & KPI's across the sourcing value chain in order to measure supplier performance and highlight potential risks or further opportunities to the business.
- Assist with identifying new product and fabric developments in the global market and how they could be adapted for the local market in order to remain customer relevant.
Strategy
- Participate in developing and implementing a short- and long-term sourcing and supplier strategy to support the business strategic objectives and merchandise direction, whilst ensuring that there is a responsible balance between sourcing territories, sourcing channels, supplier performance, capacity, and capability planning, as well as managing any potential risk to the business.
Supplier Development & Management
- Partner with the respective Sourcing Specialist in building strategic supplier relationships and identify new partnerships for long term sustainability.
- Assist and guide new suppliers in order to ensure their understanding of our requirements, policies and procedures
- Procurement of Product
- Partner with the Sourcing Specialist in the procurement of merchandise at the optimal total cost without compromising on product execution, quality and lead-times, through; negotiation, volume bundling and fabric optimisation.
- Partner with the Sourcing Specialist to re-engineer product for lower costs where necessary while still maintaining required standards and value perception.
Critical Path Management
- Manage the critical path up to the handover of goods to the forwarder in order to ensure on-time delivery of merchandise in the correct product execution, full order quantity and required quality.
- Call-out any potential delivery delays to the Sourcing Specialist and work together on finding proactive solutions to mitigate any/minimal delivery delay impact on the business.
- Partner with respective merchants in reacting to the trading environment in order to maximise sales.
Requirement
Education:
- Grade 12
- Relevant degree or diploma would be favourable (e.g. Procurement & Sourcing, Retail Management)
Experience:
Specific Knowledge:
- Microsoft Office (Excel & PowerPoint)
- Negotiation Skills
- Product Construction
- Fabrics and Materials
- Manufacturing and Production
- Costing
- Analytical Thinking
- Ethical/Social Compliance Awareness
Business Understanding:
- Commercial acumen
- Sourcing/ Procurement understanding & experience
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Purpose
In the absence of the Store Manager, complete efficient execution of store operations to ensure that all store targets are met, that all associates are engaged and are performing at an optimal level in order to enhance customer experience and to maximize sales.
Key Responsibilities
Stockroom:
- Receiving and unpacking stock from couriers in order to replenish/merchandise sales floor.
- Consigning in of stock to identify audited boxes.
- Audit boxes by checking each item of its content in order to identify stock queries.
- Oversee the maintenance of the stockroom in order to meet housekeeping standards.
Administration:
- Enforce operations policy and procedures to ensure compliance across all areas of store operations.
- Enforce legislative practice on Health & Safety to minimize risk/injury in store for customers and associates.
- Consolidate all documents to ensure that documents are correctly filed and kept as stipulated in the Document Retention Policy.
Sales Floor:
- Open and close the store promptly according to trading hours.
- Implement practices that maintain overall store atmosphere by ensuring cleanliness of windows, cash desk and entrance at all times.
- Coordinate adequate staff presence on sales floor to assist customers effectively.
- Complete daily floor walks in order to communicate areas of improvement to associates.
- Checking of promotions to ensure correct implementation.
- Review merchandise magazines and compare current merchandise standards and to implement updated Visual Merchandise looks.
- Complete monthly bay counts to ensure optimization of space utilization.
Cash Desk:
- Ensure all hardware/software/stationary used for trade are available in order to maintain service levels.
- Ensure floats are correct and issued correctly to ensure sufficient change in tills.
- Enforce cash desk housekeeping standards to ensure cash desk is neat, tidy and clear of stock.
- Enforce sales; returns; cash up and banking processes/practices to reduce risk.
People Management:
- Use relevant internal systems (mrpFlow) to complete tasks (processes (on-boarding; leave; terminations) on time and in full to ensure payroll deadlines are met.
- Schedule and approve timesheets for staff on Day force based on operational demand in order to maximize employee contracts.
- Consistently apply the company policy and procedures of discipline; incapacity; shrinkage; systems; training and development of associates to effectively manage staff.
- Implement and promote a service driven culture that reflects the company's values to enhance customer experience.
- Address all customer complaints in the appropriate manner to ensure a resolution is met.
Stock Management:
- Review correct stock levels to ensure adequate stock on hand.
- Identify opportunities by communicating product performance to location planning team to enhance sales.
Stock Takes:
- Perform all cyclical stock takes according to the communicated schedule from H/O in order to identify risk/losses.
- In the event of high shrinkage (1.3% >), perform financial stock take in order to achieve a point in time shrinkage result.
- In the event of a burglary/incident, perform burglary stock take within 30 days to establish loss.
Requirements
Education:
Experience:
- 1-3 Retail Management experience.
Knowledge/ Skills:
- Retail trade.
- Customer service.
- Computer literate.
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Purpose
To offer our customer mass market trend led fashionable, category and item dominant assortments of the wanted items for the season at great value on an ELDP (Every Day Low Prices) basis, with a focus in future to be in-house design led, driven by current trade.
key responsibilities
Current Trade:
- Drive current trade through reaction and agility to ensure that planned sales are met or exceeded.
- Develop proactive action plans that address product performance issues and action accordingly in collaboration with planner and feedback to management.
- Communicate any changes from current trade that impact other departments such as resource, marketing and visual merchandising.
- Monitor and manage sales by style, pre-production timelines orders and performance milestones to ensure delivery performance through reaction to current trade.
- Manage Supplier relationships and resolve delivery issues with suppliers.
- Conduct relevant competitor analysis and store visits and relay findings to the Buying Brand Merchant and team.
Post Mortem & Seasonal Strategy:
- Compile and present to senior business leaders a post mortem on trade reports, including good, bad and ugly based, competitor analysis, supplier performance, actual product execution as well as marketing and trend feedback.
- Formulate a sub category strategy that forms the basic of the seasonal assortment framework, ensuring item dominance and clarity of offer for our customer, incorporating trend and post mortem learns for the foundation of this strategy.
- Formulate a seasonal Supplier strategy with your team, inclusive of the resource department that is well considered, risk balanced, allowing for an agile, highly reactive strategy whereby the golden rule forms the basic of the supplier partnership.
- Compile and present to senior business leaders a seasonal strategy including sub cats against the determined.
Assortment, Booking & Production:
- Based on strategy calls, confirm trends, source samples and present range.
- Confirm supplier roll up with the resource department.
- Work with designers to ensure that graphics, artwork and CAD building are proactively briefed and produced timeously for review.
- Responsible for assortment building in collaboration with planner, present back to Brand Merchants if applicable.
- In collaboration with the greater team in preparing for review ensuring that the range is aligned with seasonal strategic objectives.
- Prepare range and verify that all KPI’s, width & depth, PMO & sales targets are aligned.
- Align the booking process with production timelines and in-store deliveries in collaboration with planner and resource.
- Ensure the fit and pre-production sample process delivers the right quality for the right price, and is aligned with the production process and timelines.
- Confirm and raise purchase orders and any amendments in full detail.
Travel:
- Travel locally and abroad to assess current market trends and provide detailed feedback accordingly.
Team Commitment:
- Contribute proactively in all team meetings and working sessions.
- Provide direction and coaching to the Trainee Buyer and/or Junior Buyer.
Requirements
Education:
- Diploma/Degree: Fashion Design or Clothing Management.
Experience:
- 3 - 4 Years Buying Experience.
- Manufacturing Experience (advantageous).
Knowledge/ Skills:
- Knowledge of Garment Construction, Fabrics, Fibres & Quality.
- Trading Mentality.
- Negotiation & Presentation Skills.
- Product Knowledge.
- Understanding of Merchandise Process.
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Purpose
We’re looking for a dynamic, talented Brand Relations Project Manager to join our Brand team. If you are passionate about fashion, PR and influencer relationships, consumer marketing campaigns and events/activations, this role could be for you!
key responsibilities
- Work with Brand Head to plan and execute the seasonal marketing strategy and calendar for PR and influencer marketing, brand sentiment marketing, sustainability and events.
- Profile and source influencers that align with the Mr Price brand and manage these relationships.
- Work with Brand Head to evaluate and access all sponsorship, collaboration & editorial opportunities for Mr Price, including new media publications and digital content creators.
- Manage budgets on all active projects.
- Manage PR communication with media and influencers on campaigns & projects, including briefing and content type, contract negotiation, payment and content deadlines.
- Compile clear and concise briefs for campaigns & projects.
- Work with the wider marketing team, especially social media team to execute campaign & project requirements involving talent and influencer management.
- Work with Brand Managers to brief & execute press and influencer product drops to deliver against marketing objectives.
- Compile monthly campaign report to track against strategy and report back into the business.
- Work with Brand Head and Brand Managers to develop and execute event/activation briefs to deliver against marketing objectives.
- Compile and roll out event/activation briefs, liaising with both internal and external parties.
- Assist in arranging all internal and external events/activations including budget management, working with creative/production team to execute creative idea and co-ordination with third party suppliers.
Requirements
- As a prime candidate for this position, you should have a relevant Marketing/PR communications qualification.
- A minimum of 2 3 years’ experience in a similar position, preferably in a retail environment.
- Experience with planning and executing activations and events.
- Experience with working with influencers.
- Good understanding of social media and digital marketing.
- High proficiency in Microsoft Excel, Word and Outlook and PowerPoint.
- Advanced communication (written and verbal) /organizational /problem-solving skills.
- Good Interpersonal skills
- Attention to detail
- Good operational and executional skills
- Budget management
go to method of application »
Purpose
- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Key Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable)
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures
Requirements
Education:
Experience:
- 3 years' Experience in Retail (Management Experience Advantageous).
Knowledge/ Skills:
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
go to method of application »
Purpose
- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Key Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable)
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures
Requirements
Education:
Experience:
- 3 years' Experience in Retail (Management Experience Advantageous).
Knowledge/ Skills:
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
Method of Application
Use the link(s) below to apply on company website.
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