Jobs at Sanlam

Job Purpose

Output/Core Tasks:

• Handle activities received electronically from various sources, predominantly the Client Care Mail Centre
• Handle telephonic enquiries from the Client Care Representatives
• Take over complex and complaint calls from the Client Care Representatives
• Complete complex and exceptional cases that require a specialist level of knowledge in policy services.
• Offer product information to clients and intermediaries
• Communicates completion of complaint cases to clients/management by telephone and/or in writing
• Support Client Care Representatives and First Line Managers in his/her area of expertise

Qualifications

Role Requirements:

• Matric/Grade 12

Knowledge And Experience

• A minimum of 3 years in policy service administration operating as a Client Care Representative: Intermediate (SS5 and SS6) or as a Client Care Representative: Call (Blended for Skills Set 5 and 6).
• Employees who have been Client Care Representative: Intermediate with background in exit transactions for a minimum of 2 years will be considered.
• Working knowledge and experience of both Telephone and Policy Services Administration is an advantage.
• Proven experience in dealing with high level and complex enquiries will be an advantage.
• Quality and Production must be above the acceptable business performance standard.

Competencies

• Client Service orientation
• Decision making skills
• Analytical abilities
• Interpersonal sensitivity
• Ability to work under pressure
• Conflict resolution
• Communication skills in English and any African Language

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What will you do?

Provide support to Short term insurance distribution agency in terms of the following:

• Assisting Senior business development manager/s with the administration of the recruitment process for financial advisers in terms of the following:
• Management the SANGRO process from the PSQ stage up to Code Activation stage
• Capturing of CVs on SANGRO system
• Liaising with candidates with regards to the completion of the PSQ, Project 100, and with regards to the scheduling of interviews, assessment, and completion appointment documents, etc.
• Liaising with the national network of Recruitment Selection Consultants
• Liaising with the managers for panel interviews and finalising appointments
• Liaising with the assessment centre for assessments
• Oversee the on boarding of newly appointed advisors
• Provide secretarial support to the recruiting Business Development Manager in terms of the following:
• Diary management
• Mail and information management
• Time and priority managemen
• Office and telephone administration
• Organising meetings, functions, presentations and conferences
• Other duties as required by the Senior Business Development Manager

What will make you successful in this role?

Qualification & experience

• Matric
• Secretarial/admin experience with previous experience within recruitment will be an advantage

Knowledge

• Computer literacy (specifically advanced knowledge and well developed skills with regards to MS Office)
• Experience and knowledge of Wired will be to your advantage

Personal qualities

• Cultivates Innovation
• Customer Focus
• Drives Results
• Collaborates
• Being Resilient
• Communicates Effectively
• Action Oriented