Open Vacancies at PaySpace

Job Purpose

As a Reports Engineer you will be responsible for designing, developing, and maintaining reports that provide valuable insights and legislative information to support various client requirements. You will collaborate with various departments to understand their reporting needs, analyse data sources, and create visually appealing and accurate reports. The role involves utilizing report writing tools, database systems, and programming languages to ensure the effective extraction, transformation, and presentation of data.

Duties and Responsibilities

Ensures customer excellence

• Builds and maintains strong relationships with internal customer base.
• Lives the company’s values and service standards with regards to customer interaction.
• Adheres to business processes and systems to meet the company’s quality requirements.
• Takes personal accountability for service excellence.
• Adheres to the company’s work standards.
• Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets.
• Ensures Cost savings and efficiencies in area of accountability.

Self- development

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Prepare personal development plans in conjunction with Manager and implement in line with business requirements.

Report writing

Requirement Analysis:

• Work closely with business stakeholders to gather and understand reporting requirements.
• Analyse data sources and determine the best approach for extracting and presenting relevant information.

Report Design and Development:

• Design and develop reports using report writing tools such as SSRS and DevExpress report writing tools.
• Develop SQL queries or use other programming languages to extract and manipulate data from databases.

Performance Optimization:

• Optimize report performance by identifying and resolving bottlenecks in data retrieval and processing.
• Implement best practices for efficient report execution.

Collaboration:

• Collaborate with cross-functional teams, including IT, business analysts, and end-users, to ensure reports meet business requirements.
• Provide technical support to internal users as needed.

Quality Assurance:

• Conduct thorough testing of reports to ensure accuracy and reliability.
• Troubleshoot and resolve any issues identified during testing or production use.

Requirements

• Familiarity with at least one of the following programming languages: C# or VB.NET.
• Strong knowledge of SQL Server including stored procedures, views and functions and table design.
• Problem diagnosis and creative problem-solving skills.
• Strong organisational skills to juggle multiple tasks within the constraints of timelines.
• Ability to work and thrive in a fast-paced environment, learn rapidly.
• Ability to communicate effectively in a team environment.
• 2 - 5 years of related experience.

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Job Purpose

The Senior Developer, who serves as an integral member of a close-knit Agile team, is responsible for delivering coding in alignment with Payspace’s Technical standards and Industry best practices in addition ensuring innovative design and unit testing of the various elements that make up the PaySpace application also ensures all software related issues are resolved within agreed time frames and makes recommendation on modifications and enhancements in an effort to drive innovation.

Duties and Responsibilities

Customer Excellence

• Builds and maintains strong relationships with customer base.
• Lives the company’s values and service standards with regards to customer interaction.
• Adheres to business processes and systems to meet the company’s quality requirements
• Takes personal accountability for service excellence.
• Adheres to the companies work standards.

Information Security

• Understand their role within the organisation from an information security perspective and commits to protecting the organization's information assets.

Finance

• Ensures cost savings and efficiencies in areas of accountability.

Self-development

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Prepare personal development plans in conjunction with Manager and implement in line with business requirements.

Develop and Maintain Web application

• Use Azure DevOps to manage tasks and application code
• Design extensible, secure, scalable, and maintainable enterprise level applications
• Write well designed, testable, efficient and secure code by using best software development practices
• Create website layout/user interface and reports by following the standards in terms of layout and design of the PaySpace application
• Collaborate with other software developers, business analysts and software architects to plan,
• design, develop, test, and maintain web-applications built on Microsoft technologies.
• Participate in brainstorming sessions with development team to ensure understanding and clarity of requirements based on functional and technical needs
• Ensure the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Develop, refine, and tune integrations between applications.
• Provide support to business users as and when required.

Review Web application in line with best practice

• Unit test applications in accordance with established standards using real sample data sets before checking in the code
• Participate in peer code reviews.

Adhere to Development Best Practice

• Stay abreast of emerging technologies/industry trends and apply them into operations and activities
• Analyse and resolve technical and application problems.
• Assess opportunities for application and process improvement and prepare documentation of
• Ensure adherence to high-quality/ best practice development principles while delivering solutions on-time and on budget.
• Research and evaluate a variety of software products and make recommendations to Development team lead for implementation/alignment to best practice.
• Contribute to our knowledge sharing culture by mentoring Junior Developers.

Requirements

Preferred Qualifications

• Bachelor of Science in Information Technology or relevant Diploma

Experience

• 5 – 7 years’ experience in a similar role
• Agile development methodologies including Kanban and Scrum

Technology

• ​HTML
• CSS
• C#
• Vue
• VB.NET
• ASP.NET MVC
• Microsoft SQL
• LINQ
• EF
• AJAX
• TypeScript and JavaScript
• Web API
• Exposure to Azure Cloud technology stack is advantageous
• Azure DevOps or something similar​

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Job Purpose

The purpose of the position is to support existing PaySpace clients via email or telephonically by analysing their requirements, troubleshooting their problem, or providing guidance on the system.

Duties and Responsibilities

• Ensures customer excellence
• Builds and maintains strong relationships with the customer base.
• Lives the company’s values and service standards with regard to customer interaction.
• Adheres to business processes and systems to meet the company’s quality requirements
• Takes personal accountability for service excellence.
• Adheres to the company work standards.

Information Security

• Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets.

Finance

• Ensures Cost savings and efficiencies in area of accountability.

Self- development

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Prepare personal development plans in conjunction with Manager and implement in line with business requirements.

Teamwork

• Ensures teamwork to achieve shared goals.

Quality Assurance

• Ensures best practice quality assurance standards are adhered to.
• Continuously monitor support center trends (with regards to the quality of advice, call durations, call type, telephone etiquette) and provides feedback to the Support Manager.

Support Desk

• Ensure service levels are maintained at all times
• Monitor own agent queue and track inbound calls to ensure service delivery
• Identify system and or compliance-related issues raised by clients and escalate to the manager to address with the relevant department to mitigate any risk and increase service levels.
• Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk
• Perform advance tax calculations.
• Perform advanced system navigation and system functions.
• Troubleshoot advanced system errors.
• Conduct site visitation to assist clients with navigation, system functions, and clear system errors as and when required with the approval of management.
• Facilitate system training for new or existing clients as per the Client Training Schedule.
• Perform Demo sessions as and when required.
• Ensure up to date with current South African legislation.
• Assist with Projects as required.

Upsell/cross-sell opportunities

• Identify upsell / cross sell opportunities when dealing with clients by advising clients of advanced system capabilities ensuring that support service levels are adhered to at all times.
• Convert identified upsell/cross sell opportunities into new business and implement in line with support service level agreement.
• Ensure quote is generated and approved by client before additional consulting work is done.
• Accepted quotation to be attached to generated invoice.

Reporting

• Report monthly to management on arears of improvement and technical system issues for area of accountability.

Requirements

• Grade 12
• Tertiary Qualification
• Minimum 5 years’ experience working within a similar environment.
• Administration of computerised payroll system
• Administration of computerised HR system
• Extensive knowledge of payroll
• Ability to demonstrate MS Excel skills (formatting, sorting, filter, lookup values, conditional values, etc.)
• Display a good understanding of JAVA scripting and component setups
• Display innovation to assist with streamlining processes
• Display excellent phone and e-mail etiquette
• Must have good math skills
• Must have strong analytical skills
• Must be able to work in teams or independently

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Job Purpose

The Product Owner is a member of the Agile Team responsible for working with the Stakeholders as well as Technical Teams to manage the Development Team Backlogs such that Work Items being created with enough detail for Grooming with the Technical Teams, are in the correct State, and are correctly assigned. The Product Owner works with Stakeholders and Technical teams to prioritize Work Items and provide feedback to Technical Management if Work Items are not attended to within acceptable timeframes to meet SLA’s or Business Milestones. The Product Owner will work with the Stakeholders and do analysis to unpack new requirements and enhancements and will translate these into Work Items and Wiki entries/Specifications and will work with Technical Management and Stakeholders to establish Business Milestones. The Product Owner will provide reporting to give Technical Teams as well as Management a clear view on how work is tracking against Business Milestones and SLA’s.

Duties and Responsibilities

Ensures customer excellence.

• Lives the company’s values and service standards with regards to customer interaction.
• Adheres to business processes and systems to meet the company’s quality requirements.
• Takes personal accountability for service excellence.
• Adheres to the company’s work standards.
• Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets.
• Ensures cost savings and efficiencies in area of accountability.

Information security

Finance

Self- development

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Prepare personal development plans in conjunction with manager and implement in line with business requirements.

Teamwork

• Collaborate with Technical Management, Business Stakeholders as well as Technical Teams to create a clear vision of our business milestones.
• Work with business stakeholders and technical teams to ensure that Support tickets are handled within SLA’s or communicate as early as possible where this will not be possible.

Product Owner/Project Management

• Work with stakeholders and development teams to translate business requirements into Work Items in Azure DevOps
• Act as Primary liaison between development team and Business
• Participate in grooming sessions with the Project Manager and Development teams to ensure work items meet the defined definition of ready and where not possible revert to BA and Product Manager to gather addition requirements / detail.
• Translate the business requirements received from the BA’s and Product Manager into understandable work items for execution by the development team.
• Work with the Product Manager and Project Manager to keep Work Items up to date and relevant.
• Manage internal stakeholder expectations with regards to the delivery of the product roadmap.
• Manage backlog prioritisation in conjunction with the Product Manager.
• Drive planning sessions to ensure product road map delivery and communicate to internal stakeholders if product road map delivery is in jeopardy and identify solutions to mitigate risks.
• Estimate and plan in conjunction with the head of development, product delivery resource requirements.
• Track and iterate product requirements over the development lifecycle.
• Build out self-service reporting and data analytics capability to give visibility of how development is tracking against Business Milestones

Administration and reporting

Experience

• Excellent project management skills and previous experience as a Product Owner/Manager, particularly within an agile software development environment, is favourable.
• A good understanding of the Kanban framework and Agile methodologies
• Knowledge on creating specifications and tickets.
• Good product ownership skills, including managing product backlogs, managing business milestones and ensuring tickets have relevant level of detail.
• Strong IP on the PaySpace platform highly advantageous.
• Proficient comprehension of developmental terminology (advantageous).

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Job Purpose

The Junior Internal Systems Specialist will support our core business functions by deploying applications that enable colleagues to work more efficiently and deliver the highest levels of service to customers. This role is responsible for managing the design and implementation of technology infrastructure and software within PaySpace, developing, and enhancing both customer and internal-facing applications within PaySpace, and providing technology tools that help create an operational efficient competitive advantage to drive strategic business growth. This role will be responsible for defining our internal technology objectives, assessing solution options, and devising solutions that help us meet operational requirements.

Duties and Responsibilities

• Document all details and concerns obtained from stakeholders during the requirement gathering process and ensure agreement to the solution requirements and priorities.
• Engage with the business and users to understand the requirements
• Prepare the requirements specifications, prioritize, and obtain feedback and approval
• Review current processes, identify problem areas, and control weaknesses and gaps.
• Identify areas of improvement or opportunities in existing business processes and applications.
• Identify and implement continuous improvements and efficiencies
• Work with the business in the solution design process
• Understand the challenges and problems in the specific area of the business and work with the business to ensure the solution is workable
• Research best practice options and develop solution options for the business
• Prepare and deliver recommendations and alternatives that address identified issues and potential trouble areas
• Translate business needs into workable solutions and develop the system specifications required to address such needs
• Plan, build, and implement new standard and custom business IT systems ensuring that all documentation for current and new solutions is updated.

Testing and delivery

• Provide input and support into testing the systems
• Facilitate user acceptance testing
• Provide feedback on whether the developed solution meets the defined business requirements.
• Assist in resolving any post-implementation issues.
• Assist in the identification of risks and issues and ensure mitigation measures are put in place.
• Review any changes to project scope and provide regular reports and updates to business
• Validates remedial actions and ensure compliance with information security policy and regulatory requirements

Upgrades and Changes

• Responsible for monitoring and planning upgrades of relevant software applications
• Respond to change requests logged by the business and investigate possible solutions

User Support and Training

• Ensure training material is developed for any new applications, changes, or updates
• Ensure all new users are trained and understand the system and are using the system optimally
• Drive any change management processes required once the solution is at the implementation stage
• Troubleshooting and error handling with end users

Skills required

• Sound knowledge of CRM/ERP/Integration systems
• Experienced in SQL queries and integration with APIs
• Experienced in Data Analytics and using BI tools such as Power BI
• 2-3 years experience in implementing ERP systems for medium to large enterprise.
• Knowledge of Zoho One cloud application and the Deluge programming language will be beneficial
• Experience with programming languages such as JavaScript will be beneficial
• Experienced vendor engagement, both from a new business and a managed service point of view
• Experience in managing infrastructure and operations
• Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management
• Expert knowledge of current and emerging technologies, technology directions, and strategic application to business needs
• Basic knowledge of business operations and processes
• Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport, and persuade others

Qualifications and Years of experience:

Minimum Qualifications:

• B.Sc. , BCom or related I.T degree

Experience:

• 3 years post qualification, first-hand experience in an IT operational environment