Brand New Vacancies at Rentokil Initial South Africa

Key Outputs and Accountability

• Manage Customer portfolio and Customer Retention through good customer contact and relationship building and excellent service levels
• Secure Business Agreements (Service Level Agreements) and drive and grow business to maximize Portfolio Revenue
• Provide accurate management and forecasting related to finance : revenue, manpower, fleet, service costs, cash, profit
• Ensure that Accounts Receivable are within targets by managing the DSO
• Ensure that service planning and routing compliance is in place to optimize efficiency and productivity
• Ensure that productivity levels are at optimum levels to reach and exceed the state of service targets and reduce credits
• Drive the Health, Safety & Environment agenda in the branch reducing WDL and LTA to improve and meet business targets.
• Manage employee relations and performance through effective coaching and performance management
• Maintain and improve service quality ensuring that CVC targets are met and improved upon
• Manage all stock and branch assets in accordance with policies, procedures and targets ensuring compliance

Skills and Competencies

• People leadership and management skills with multi-team responsibilities
• Good understanding of SHE and risk management principles
• Ability to read and interpret financial reports
• Good understanding of Labour Law and Policies and Procedures
• Able to present and communicate information and reports in a meaningful format
• Forecasting skills
• Clear understanding how to optimize planning, routing, productivity and service delivery
• Customer Care skills

Qualifications and Experience

• Previous Operations experience in similar role
• Excellent Read, Writing Skills, MS Word, MS Excel, Google, Gmail etc
• Generic Management qualifications advantageous
• Minimum 5 years experience (in Service Industry advantageous)
• Excellent communication skills - verbal, written and behavioral.
• Good negotiation skills needed.
• Numeracy and Computer skills must be very strong and proven.
• People and performance management skills essential, with strong HR experience through to and including the Labour relations.
• Proven track record in resource, stock, fleet, manpower, discipline, procurement, finance, debtors, asset and policy management.
• Experience in contract management required

go to method of application »

Key Outputs and Accountability

• Being the technical expert within the country's senior leadership team and ensuring that sales, marketing and service decisions incorporate sound technical principles.
• Managing the technical education and training of the service and sales community across the business and assuring minimum standards of competence are achieved.
• Managing the technical support team to drive both growth via specialist technical surveys and continuous improvement in service costs, service quality, H&S performance, and competence in the field through inspections and coaching of field staff (sales and service)
• Managing the country's authorised products list and providing technical stewardship (incl. authorisation / sign off) for all preparations, PPE, equipment and field practices including dissemination and assuring compliance with Pink Notes.
• Ensuring that Divisional policy, initiatives and development activities are communicated to the country management team and implemented in the country.
• Ensuring that country/regional perspectives are represented to Divisional Technical by engaging actively within the global Technical community in regional technical meetings, global virtual teams, and technical task forces
• Identifying and delivering Technical projects to grow sales, improve service quality, or reduce service costs
• Technical liaison with external bodies including local regulatory bodies and legislators, trade bodies, suppliers, and local academia.
• Conducting Technical due diligence according to divisional guidelines for acquisition candidates.
• Ensuring all company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, and Security Policy Compliance etc.
• Ensuring that personal knowledge is maintained a kept up to date on all technical aspects of currents services offered within the Country.
• A team player with maturity, significant gravitas, and capable of standing up for personal convictions, functional strategy and the highest company ethics.
• Excellent communication and relationship building skills capable of working effectively with customers, sales and service managers, the technical management community worldwide, and technicians; able to adapt comfortably to a wide variety of people and operational situations.
• Communicates clearly both verbally and in written work.
• Manages multiple priorities and timelines and uses strong technical and problem solving skills to approach complex projects.
• Attention to detail, a strong completer -- finisher who shows strong concern for accuracy, detail and timelines, A creative problem solver, capable of solving customer challenges with the intellectual capacity to present and defend approaches technically and commercially to customers and regulatory authorities.
• Works with independence, exercising ingenuity, high analytical / logical abilities and judgement in the approach to and accomplishment of tasks.
• Strong commercial and entrepreneurial qualities being able to express technical benefits in clear and pragmatic commercial cost benefit - risk / return way,
• Possess an established track record of excellent customer support, ideally able to leverage existing key account relationships for Rentokil Initial

CRITICAL COMPETENCIES

• Deliver Results
• Act Commercially
• Manage Self
• Coach and Develop
• Work others
• Display leadership

SKILLS (Essential)

• Ability to work autonomously and take ownership of tasks
• Time management - to meet clients deadlines.
• High level of honesty and accountability
• The Ability to manage people/team
• Project Management skills.
• Organisational skills.
• Excellent communication and interpersonal skills

Key Internal Relationships:

• Regional Branch Managers
• Branch Managers
• Supervisors
• Customers
• Other Rentokil Employees / Branches

Key External Relationships:

• Customers
• Sub-Contractors
• Suppliers

Qualifications and Experience

• Matric certificate or equivalent
• Good computer skills – MS Office: Word, Excel, Power Point Above average numeracy skills
• Good knowledge of Rentokil mainframe (internal applicants) - ICABS & Progress Good understanding and experience in the 'regulatory' and technical environment of RISA. Experience / knowledge of H&S and Quality Management principles and programmes
• At least 5 years experience working in a culturally diverse environment, with specific work experience of RISA technical and commercial practices.
• A track record in disciplined project management