Open Positions at Fidelity Services Group

Job Description

Qualifications, experience and other competencies required:

• Minimum Grade 10
• Grade C/B/A accredited and registered
• Hospitality/Residential Estates experience is a MUST 
• Minimum of 2 years in the security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit
• Must reside in the area the position has been advertised

Key areas of responsibility will include:

• Report writing
• Safeguarding
• Patrolling
• Entrance and exit control
• Completing relevant registers
• Standard duties as per training

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Job Description

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10
• Previous supervisory experience in Hospitality Sector
• PSIRA registered (Grade A)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (Basic MS Office) will be an advantage
• Valid driver’s licence
• Sound knowledge of FADT disciplinary procedures
• Clean Disciplinary record 

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Description 

• The CCTV division within the Product division requires a Coastal CCTV Product Specialist to take ownership of the CCTV strategy in the Cape Town region as set out by the business.

Reporting

• The Coastal CCTV Product Specialist will report to the National CCTV Technical Manager.

Qualifications and Attributes

Compulsory:

• Minimum of 5 years' experience in a similar role.
• PC literate.
• Must have a well-defined fault-finding ability.
• Must have strong presentation and training skills.
• Must be punctual and have good time-management skills.
• Must be able to work independently and be self-motivated.
• Must be able to work under pressure.
• Sound knowledge of networking and CCTV technologies.
• Must be able to work as part of a team.
• Must have a strong sense for attention-to-detail.
• Working knowledge of routers and port forwarding.
• Basic electronic knowledge N1 or equivalent.
• Sound knowledge of electronic testing equipment.
• Basic handyman skills.

Job Description

The candidate will be responsible for the following:

• Meeting with stakeholders within the business and communities regarding CCTV solutions.
• Specifying the best CCTV solutions for the customer(s) and business.
• Installing and maintaining Fidelity ADT community and customer-based CCTV installations.
• Problem solving and linkups for CCTV systems to our CCTV monitoring centre.
• Remote configuration and team viewer support.
• Keep an inventory of spares available.
• Be able to test, analyze and do fault finding on CCTV systems.
• Will be required to be on standby for the Control room for system maintenance.
• Provide daily, weekly and monthly reports to management.
• Manage uptime and maintenance of CCTV installations.
• Liase with the business and communities on the rollout of new products and projects.
• Be required to put together solutions and systems to improve uptime of systems and services.

Key Performance Indicators

• Account for online status of all Cape Town sites.
• Drive adoption on CCTV offsite monitoring.
• Sales and technical support with the product, solutions and training.
• Innovation and development of new opportunities.

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Overall Purpose of the job:

• Be able to do the installation of ALARMS installation for the security industry at Commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s licence essential
• Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

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Job Description

Overall Purpose of the Job: 

• The main objective of the Customer Relationship Consultant is to manage and develop relationships with key accounts in order to increase revenue and drive business growth. The Customer Relationship Consultant will serve as the main point of contact for key clients and will be responsible for providing excellent customer service and guidance

Minimum Requirements

• Bachelor's degree in business, marketing, or a related field
• Proven experience in key account management and sales.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office.
• Willingness to travel as needed.

Duties & Responsibilities

• Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
• Collaborate with internal teams to develop and implement account strategies that align with the company's objectives.
• Identify new sales opportunities within key accounts and ensure growth and profitability.
• Prepares detailed proposals/quotes dependent on each consumer’s requirements
• Assist with planning roadshows and marketing activations, ensuring visibility
• Provide regular updates and reports to senior management on account performance and sales forecasts.
• Resolve customer issues and concerns in a timely and professional manner.
• Stay informed about industry trends and competitor activities to identify potential threats and opportunities.
• Prepares detailed proposals/quotes dependent on each consumer’s requirements
• Travel to meet with key clients and attend industry events as needed

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Job Description

Overall Purpose of the Job:

• Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

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Job Description

Overall Purpose of the Job: The aim of a Quality Inspector is to inspect Dealer and In-house alarm installations.

Minimum Qualifications and Experience:

• Grade 12
• Previous technical alarm experience – proven track record.
• PSIRA Registration – Grade C.
• Computer literate – Microsoft Office and Listener.
• Driver’s license (essential)
• Sober habits and candidate must be presentable.
• Good communication skills.

Main Duties and Responsibilities:

• Schedule inspections with clients and capture the inspection results when needed.
• Capture results and file all inspection results when needed.
• Do 8 inspections and complete all inspection documentation daily
• Generate inspection reports based on the inspection outcome.
• Collect photographic evidence on inspection failures
• Report status of inspections to management and assist in determining common failure reasons with the aim to minimize failures.
• Liaise with Dealer and In-house management regarding inspection results.
• Analyse and report trends found.
• Will be required to travel to other branches.
• Vehicle to be kept clean and tidy at all times
• Follow all relevant Standing Operating Procedures
• Ensure that the disciplinary code is adhered to at all times
• Assistance with any client problems or complaints
• Attend all required meetings and training sessions
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed times
• High standard of service must be upheld
• Ensure compliance of the Occupational Health and Safety Act
• Ensure that the FADT Vision and Mission are upheld at all times

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Job Description

Job Title: Conference and Lodge Manager

Job Purpose:

• A position for a Conference and Lodge Manager has become vacant at Mutango Lodge.  The position will pay a pivotal role in the management of all resources, logistics and financial aspects related to the department. Operational duties include but are not limited to the management and co-ordination of venue bookings, accommodation readiness, meals and functions, staff management, hygiene standards, facility maintenance and customer care. This role is ultimately responsible for the overall efficient functioning of the facility.

Qualifications and Preferences:

• GR 12/Matric Certificate
• A minimum entry requirement will be a Diploma in the relevant fields (Hotel and or Hospitality Management)
• Preference is given to applicants with a Bachelor’s Degree in the following areas: Marketing, Management, Business/Administration, Event Management, Hospitality Management.
• A minimum of 3-5 years’ experience in a both Conference and Lodge Management.
• Financial Experience is essential
• Procurement and Stock Control (Preferred)
• Budget Reporting
• Driver's License
• Clear Criminal Record
• Own Reliable Transport
• Willing to travel when required

Conference Management:

• Operational oversight of the full-service in corporate conference events.
• Lead and coordinate all aspects of conferences, meetings, exhibitions, and other events for multiple clients, including pre-planning, on-site execution and post-event wrap-ups.
• Oversee financial management responsibilities, including budget creation, monitoring revenue/expense performance.
• Manage project plans and ensure consistent communication with clients regarding show updates, project milestones and deliverables.
• Proven expertise in fostering relationships with Executive level clients.
• Follow up on all guest comments, requests and complaints, all function activities, changes, staffing level problems and suggestions.
• Ensure that all function rooms are clear and secure each evening and that the Conference rooms are clean, tidy and secure at all times.
• Manage continuous improvement to service levels and customer expectations.
• Provide clients with all necessary information and details regarding their visits (audio visual, set up, food & beverages etc.)
• Provide consistently high levels of customer service to all event participants and ensure professional execution of engagement enhancements in support of conference goals in a cost-effective manner.
• Develop and sustain good relationships with senior leadership across the Group.
• Always provide immediate responses and support to clients.

Lodge Management:

• Supervisory responsibilities in accordance with the organisation’s policies and procedures.
• Oversee daily management of the lodge and staff including accommodation, housekeeping, guest activities, hosting, conference facilities, maintenance, gardens and security.
• Maintaining good working relationships with all other companies.
• Managing the operations through planning, organising, implementing, monitoring, evaluation and reporting.
• Overview of invoices, stock take, promoting the Lodge and customer satisfaction.
• Manage the entire managerial function of the Lodge and ensure operational effectiveness.
• Allocate duties to all staff daily with the necessary items required for efficient services, thereby maintaining the highest standards and appearance and social skills as required.
• Manage all human resources effectively and ensure optimal performance standards are maintained.
• Maintain a high Standard of Housekeeping
• Daily/Monthly and Quarterly reporting.
• Other roles and responsibilities to be assigned when applicable and required.

Facilities management

• Maintain adequate Health and Safety standards in terms of compliance with the prevailing legislation and By-laws as and when required.
• Ensure all SHE standards and procedures are adhered to within area of responsibility.
• Oversee all security procedures and maintain adequate rules and regulations pertaining to the securing the entire facility, clients and management of all company assets within area of responsibility.
• Manage the maintenance schedule and priority repairs as per service schedule and or budgetary consideration.
• Maintain the image of the Lodge by ensuring adequate maintenance, cleanliness and image is maintained at all times.
• Manage waste and ensure limited environmental impact.
• Manage the business continuity as per the prevailing plan and ensure emergency implementation as and when required.
• Conduct annual emergency and evacuation drills.
• Ensure all vegetation, gardens and facilities are maintained to ensure no safety, health or environmental hazards exist.

Skills:

• Strong Leadership, Interpersonal skills & Customer Service (Preferred)
• Flexibility to Work irregular hours and weekends. (Preferred)
• Strong organisational and administration skills with the ability to prioritise effectively.
• Excellent communication skills both written and verbal.
• Strong attention to detail and accuracy.
• High level of proficiency in MS Office, particularly Word and Excel.
• Ability to collaborate and work effectively as part of a team.

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Security Operations Manager:  

• The position of a Security Operational Manager is vacant at the Vereeniging Branch, reporting to the Branch/Regional Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met. Candidates should reside in the Rustenburg area or willing to relocate at own cost.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A/B registered.
• Valid Driver’s License with own reliable transport is required.
• At least 5-10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• Sound planning, administration, interpersonal communication, and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• No criminal record or any pending cases.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Dealing with all required administration matters.
• Liaising daily with management on various operational issues.
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
• Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.