New Open Posts at BCX

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur. 
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.

Core Functional Skills & Knowledge

• Best Practice in Database Administration; ITIL & Quality Management Principles; Microsoft Office Suite; Remedy System Operation. Oracle Database product licensing knowledge desirable.

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12
• Additional Qualification preferred or advantage

Experience

• 3 years’ experience in the administration of databases.
• Alternatively, 5+ years’ experience in administration of databases.
• Oracle, AWS or Azure cloud experience/certification, 1+ years, advantageous

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Key Deliverables / Primary Functions

• Ensure the control, distribution and filing of quality standards.
• Create procedures and standards, in alignment with documented procedures.
• Identify changes required to quality standards or current practices as a result of an audit and take responsibility for ensuring that they are made, either directly or indirectly
• Document and verify all computer room access requests within the Data Centre.
• Ensure daily health checks are performed and documented. This will include facilities health checks and data centre environmental health checks.
• Repair and or remediate ICT Power related equipment.
• Ensure Data Centre security protocols are adhered to and enforced.
• Execute all related tasks within the facilities/ computer room areas with the focus on SLA management and delivery against these.
• Ensure that fire safety regulations are adhered to.

Core Functional Skills & Knowledge

• Partnership Management
• Customer Service
• Delivery Management

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Experience

• 1 years’ experience in managing data centre computer rooms

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Key Deliverables / Primary Functions

• Manage and track quotes of actual client orders
• Upload and maintain the accuracy of contract information
• Manage and track Won Not Billed opportunities and orders
• Monitor order tracking through Sales co-ordination
• Assist in Sales forecasting for the business across all vendors, monthly and on an ad-hoc basis
• Prepare Sales tracker reports on a weekly basis
• Identify Sales opportunities for providing products and services to clients

Core Functional Skills & Knowledge

• Computer Literacy
• Professionalism
• Punctuality
• Time & Priority Management
• Office Management
• SAP Systems
• Microsoft Office Product Suite
• Quoting Systems
• Pastel

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Qualification preferred or advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business Administration or Sales/Marketing

Experience

• A minimum of 2 years’ administrative/clerical/ Sales support experience is required.

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Key Deliverables / Primary Functions

• Support the qualification process to ensure effort is only applied to valid and viable opportunities. 
• Follow all agreements and commitments from contributing parties in the formulation of the quoting process. 
• Consolidate inputs received (costing, technical designs, T&Cs, service descriptions, etc) to formulate quality and compliant quote responses according to BCX governance. 
• Ensure final quote production (formatting, grammar checks and printing) are completed within agreed timelines. 
• Hands-on operational management of the quoting phases.  
• Pro-actively devise improvements and recommend changes to systems, products or services. 
• Effectively and timeously provide and report on information, required for managerial decision making and for other stakeholders. 
• Skilful price negotiation with Distributor and/or OEM. 
• Obtain basic understanding of products being sold to ensure correct product offerings.   
• Executing of queries including offering alternative in stock items. 
• Ensure minimum margin requirements are met and process of approving margin deviation from guidelines are followed.  
• Maintain and Manage Renewal contract for existing and new customers. 

Core Functional Skills & Capabilities

• Microsoft Excel
• Relationship Building
• Problem solving
• Resource Management
• SAP

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• 2 - 3 Years relevant experience.  
• Salesforce / SAP experience will be advantageous

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Key Deliverables / Primary Functions

• Monitors and reports on service levels   
• Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability   
• Ensure that existing services stay up and running  
• Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.

Core Functional Skills & Knowledge

• Computer Literacy
• Telephone Etiquette
• Interpersonal skills
• Communication
• Professionalism
• Punctuality
• Time and Priority Management
• Office Management
• Business Writing
• Editing and Proof reading
• Deadline Mangement

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/Engineering
• OR NQF 4: Grade 12

Experience
5 years’ relevant experience  

OR if Grade 12; 7 years relevant experience