Job Vacancies at Nedbank

Job Purpose

• To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Seek opportunities to improve business processes and systems.
• Support implementation of new processes, policies and systems to add value to Nedbank.
• Act as brand ambassador by living the Nedbank values.
• Enable the conversion of leads into sales. Meet client information needs and facilitate the processing of sales.
• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
• Reach individual and branch usage (touch points) targets.
• Provide service to, and maintain relationships with, clients by greeting, listening, understanding the client's needs.
• Stay abreast of Nedbank risk and compliance requirements.
• Create and manage own career through guidance and support of Team Leader and colleagues.
• Understand and embrace the Nedbank vision and values.
• Improve personal capability, identifying training courses for career progression.
• Ensure personal growth and effectiveness by ensuring that all learning activities are completed and certifications obtained within specified time frames.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
• Verify client identity. Mitigate risks, including creating enquiries report, managing loss and meeting legislative requirements.
• Provide client service.
• Ensure internal practices are met. Balance and secure branch stock holdings.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Business Relevant Certificate or Diploma.

Minimum Experience Level

• Preferable 6 - 12 months client service experience in a financial industry.

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Client Service Management
• Client service principles
• Cluster Specific Operational Knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Applied Learning
• Work Standards
• Communication
• Managing Work
• Stress Tolerance

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Job Purpose

• This is a front office role within Public Sector, Construction and TMT Finance, which is part of the greater Investment Bank. Public Sector, Construction and TMT Finance is focused on originating, implementing, and maintaining term funding transactions (Investment Grade, Leveraged, Preference Shares, Mezzanine). The sectors that are covered are as follows: the Public Sector across all spheres of Government with specific focus on State Owned Entities (SOCs) and the Metropolitan Municipal Sector, Construction, Cement, downstream Oil and Gas, Telecommunications, Media and Technology.

Job Responsibilities

• Meaningfully contribute to the Public Sector, Construction and TMT Finance unit within Debt Finance.
• Contribute to revenue generation, with acceptable risk adjusted return.
• Grow Public Sector, Construction and TMT Finance’s market share by supporting Senior Transactors, building networks, and contribute to developing Nedbank CIB’s brand.
• Assist Senior Transactors to implement and close transactions by sharing your professional skills, completing deal assessments, running various pricing scenarios & debt scoping financial models, structuring the transaction, and presenting well written credit applications to the Credit Committee.
• Monitor market trends by researching and recording market developments, competitor activities and innovation of products and services.
• Contribute to innovation and product development in Public Sector, Construction and TMT Finance
• Support Senior Transactors to grow bank wide profitability by attracting and retaining clients and supporting cross-sell to relevant product areas.
• Deliver quality structured funding solutions to meet requirements of existing and potential customers.
• Manage portfolio risk to maintain profitability and acceptable credit loss ratios.
• Manage risks by ensuring compliance with the relevant credit, investment and compliance policies of the bank.
• Identify and mitigate operational risk by implementing controls.
• Build and sustain trusting internal and external relationships and alliances across functional and organizational boundaries through collaboration with relevant stakeholders.

 
Qualifications - NQF Level
Essential Qualifications

• Professional Qualifications/Honour’s Degree (Commercial/Legal/Sciences/Accounting/ Engineering).

Preferred Qualification

• CA(SA) / ACCA / MBA / CFA / CIMA / Relevant Postgraduate Qualification.
• Minimum Experience Level
• 3 – 5 years relevant experience with a demonstrated track record of originating, structuring and executing term funding transactions in the sector highlighted above.

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Job Purpose

To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.

Job Responsibilities

• Ensure that call centre agents are meeting the requirements and service level agreements of the stakeholders and clients by measuring quality and productivity.
• Maintain relationships with clients and stakeholders by living the Nedbank values.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Follow-up on work activities that result from the calls to ensure business processes are followed; resource plans are in place; work is allocated and client requirements are met.
• Listen to calls to ensure that call centre agents comply to business rules and processes in compliance with legislation.
• Manage all queues to ensure that service level agreements are met and client expectations are managed effectively.
• Resolve issues by making decisions within mandate that meet business requirements and client needs.
• Manage achievement of monthly targets by monitoring daily targets and daily productivity of call centre agents; providing feedback and identifying
• and implementing corrective action.
• Listen to calls to ensure that a quality conversation is conducted by call centre agents to maximise productivity and minimise losses.
• Adhere to budget by managing and minimising day to day costs e.g. overtime; stationery; telephone.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by
• following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Certifications

• FAIS Qualification (Minimum 120 credits), Regulatory Examination 5 Qualification

Minimum Experience Level

• 5 year call centre experience-Short-Term Insurance; 1 year management experience; applicable compliance/legislative requirement e.g. Fais and Key Individual experience

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Service level agreements
• Business writing skills
• Behavioural Competencies

Earning Trust

• Coaching
• Customer Focus
• Decision Making
• Facilitating Change
• Driving for Results
• Planning and Organizing
• Delegation and Empowerment

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Job Purpose

• To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

Job Responsibilities

• Build a deep understanding of the business need in order to contribute to the ongoing value proposition.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Participate in the sprint planning, and success criteria per story/epic.
• Participate in the Squad backlog grooming.
• Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.
• Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).
• Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.
• Elicit business and Subject Matter Expert participation and input where necessary.
• Encourage Peer reviews of the QA artefacts.
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Engineers within the team to improve their technical capabilities.
• Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).
• Ensure direct reports' time sheets are created and signed off timeously.
• Responsible for resource capacity plan(s).
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Agile certification and training in DevOps would be advantageous.
• Essential Certifications
• ISTQB foundation or equivalent (ISEB)
• Minimum Experience Level
• 2 or more years in a Lead role
• 6-8 years test automation experience
• Java
• Selenium
• API testing (RestAssured/Karate/SOAPUI)
• Jmeter

Type of Exposure

• Experience in an Agile development environment using Scrum / SAFe and/or Extreme / Pair Programming

Technical / Professional Knowledge

• Programming (OOP)
• Java Development with J2EE and/or Springboot knowledge (Advanced)
• Automation testing using Selenium
• Use of repository systems ie: Azure Repos
• Testing of Services using automation tools such as Rest Assured (and SOAPUI).
• BDD and TDD
• Continuous Integration (CI) process with Jenkins or Azure Pipelines.
• Agile methodology and working in agile teams
• Use of Maven
• Use of Jira and Confluence
• Exposure to Cloud technology.
• Experience in building stubs.
• Experience in Service Virtualisation

Behavioural Competencies

• Technical / Professional Knowledge and Skills
• Influencing
• Work Standards
• Managing Work
• Decision Making
• Building Partnerships
• Planning & Organising
• Leading & Coaching

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Job Purpose

We are looking for an analytical, dynamic & innovative Client Data Management Consultant/Data Analyst to join the Client Services team in Cape Town. The core purpose of this role is to collect, manage and maintain valid, accurate and complete client data to support various business objectives and strategic objectives. A successful candidate would also be required to develop reporting dashboards to draw insights and accelerate the processes of data analysis and reporting of client data.

Minimum Experience Level

• 2+ years data management and analysis experience in Asset Management environment

Job Responsibilities

• Non-negotiable: Utilisation of Power BI and other dashboard technologies to streamline reporting
• Ensure reports / dashboards are produced timeously
• Proactive detect and identify issues and reporting thereof to internal and external stakeholders
• Manage and report monthly on progress, cost and benefits of client data maintenance.
• Implement and manage various client data maintenance campaigns.
• Enhance the integrity and completeness of data to support business objectives.
• Ensure that client data integrity (i.e. ensure that data is accurate and relevant) is achieved.
• Effectively and efficiently communicate with clients.
• Management and implementation of the client data maintenance strategy with various stakeholders in the business.
• Ongoing review (including audit) and reporting status of the client database. 
• Propose, implement, or enhance relevant processes and systems to the business.
• Implement, manage and reporting of unclaimed benefits.
• Provide feedback progress to various monthly committees
• Comply with regulation with regards to client details information.
• Manage and mitigate risk.
• Sharing information and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Contribute to team effectiveness and operational excellence. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• National Diploma or Degree in Information Technology/ Information systems or equivalent professional  qualification

Behavioural Competencies

• Earning Trust
• Customer Focus
• Decision Making
• Facilitating Change
• Driving for Results
• Planning and Organizing

go to method of application »

Job Purpose

Use the automation framework and pre-defined test tools to inspect, analyse, design, develop and implement re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.

Job Responsibilities

• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
• Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with QA Leads, QA Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the squad daily.
• Participate in all retrospective reviews.
• Participate in the showcase to stakeholders.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Support the achievement of the business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Test Automation of all applications, delivering within the SAFe construct. The candidate will work in a squad, doing in-sprint automation, leverage the approved Toolsets in EQA (Selenium, Appium, JMeter, RestAssured, using JAVA with IntelliJ).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bootcamp training in Agile and DevOps.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Minimum Experience Level

• 3 to 5 years Test automation experience
• Testing of Web & Mobile frontends and APIs
• Insprint automation using established Test Tools and Frameworks
• Non-Functional Testing and integration into DevOps Pipelines

Technical / Professional Knowledge

• Programming (OOP)
• Java Development with J2EE and/or Springboot knowledge (Advanced)
• Automation testing using Selenium
• Use of repository systems ie: AzureRrepos.
• Testing of Services using automation tools such as Rest Assured (& SOAPUI).
• BDD and TDD
• Continuous Integration (CI) process with Jenkins/Azure.
• Agile methodology and working in agile teams
• Use of Maven
• Use of Jira and Confluence
• Exposure to Cloud technology.
• Experience in building stubs.

go to method of application »

Job Purpose

• Use the automation framework and pre-defined test tools to inspect, analyse, design, develop and implement re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.

People Specification

• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
• Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with Test Leads, Chapter Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.
• Participate in the backlog grooming.
• Participate in the sprint planning, test estimation and success criteria per story.
• Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
• Collaborate with the Core Technical Team to continuously improve the test harness, automation frameworks and overall platform.
• Develop the automation code using the automation framework for execution.
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint and can be re-used for regression testing.
• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
• Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
• Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose software non-funtional testing.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the squad daily.
• Participate in all retrospective reviews.
• Participate in the showcase to stakeholders.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Software Test Engineers within the team to improve their technical capabilities.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Job Responsibilities
• Test Automation of all applications, delivering within the SAFe construct. The candidate will work in a squad, doing in-sprint automation, leverage the approved Toolsets in EQA (Selenium, Appium, JMeter, RestAssured, using JAVA with IntelliJ).
   

Required Technical Knowledge 

• Quality Assurance Engineering practices
• Java programming skills
• QA Toolsets (eg: Selenium, Appium, Healenium, RestAssured etc)

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bootcamp training in Agile and DevOps.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)
• Minimum Experience Level
• 5 - 8 years Test automation experience
• Testing of Web & Mobile frontends and APIs
• Insprint automation using established Test Tools and Frameworks

Non-Functional Testing and integration into DevOps Pipelines

Technical / Professional Knowledge

• Programming (OOP)
• Java Development with J2EE and/or Springboot knowledge (Advanced)
• Automation testing using Selenium
• Use of repository systems ie: Azure Repos
• Testing of Services using automation tools such as Rest Assured (and SOAPUI).
• BDD and TDD
• Continuous Integration (CI) process with Jenkins or Azure Pipelines.
• Agile methodology and working in agile teams
• Use of Maven
• Use of Jira and Confluence
• Exposure to Cloud technology.
• Experience in building stubs.
• Experience in Service Virtualisation