Latest Vacancies at FirstRand Group

Job Description

To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

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Job Description

To support business profitability, customer acquisition and retention through appropriate pricing reviews in line with the pricing mandate. 

• To provide front-line pricing query resolution for a wide range of products and to maintain high levels of service quality and customer satisfaction
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Attend to and resolve pricing queries and refunds as and when required
• Assist in developing pricing models, perform ad hoc analysis and present back to various committees to inform business decisions
• Conduct testing and ensure controls are in place for data integrity thereby mitigating revenue leakage by testing exception files against source
• Ensure the smooth running of the annual and ad-hoc pricing process and identifying improvements to the pricing process
• Implement localised Pricing strategy to address business needs
• Provide advise and assist in pricing related projects as and when required
• Display and encourage an appreciation of teamwork and inclusivity
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Participate in planned activities that are appropriate for own development
• Manages risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards

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Job Description

To analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications

• Assess and approve credit in terms of approved mandate to minimise credit risk to the business 
• Manage the credit approval process
• Develop, encourage and nurture collaborative relationships within business across Product Houses and and/or across the FRG Approve or recommend counterparty exposure across multiple products
• Manage credit risk at origination on an ongoing basis 
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives
• Ensure that credit approvals are conducted within governance (legislative and audit), processes and mandate requirements
• Ensure average approval turnaround time against target to ensure retention of clients
• Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
• Assess and evaluate credit risk through quantitative and qualitative analysis to recommend a credit decision within the mandate by applying credit risk criteria
• consistently and in accordance with the bank's credit policies to monitor existing exposures and recommend credit decisions

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Are you someone who has experience in:

• You will be responsible for providing the direction and managing the creative process of a specialist team.
• Commercial experience will be beneficial
• Good business acumen
• Understanding of data and manipulating data for insights

You will be responsible for: 

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications.
• Findings that area as a result of internal or external audit and client management and risk.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.

We can be a match if you have/are: 

• Over 5 years in similar role
• Self starter

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Job Description

To provide customers speedy, accurate and efficient processing of their financial transactions  and ensure a memorable customer experience and contribute to the brand of FNB

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

To provide IT expertise, advice and leadership in the design, creation, testing and documentation of new and enhanced applications and systems in accordance agreed framework of programming standards and assist in development of IT operational implementation plans and associated IT processes, methods and techniques.

• Increase operational efficiency and suggest solutions to enhance cost effectiveness by removal of duplicated processes.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and
• appropriate solutions by resolving queries fast end effective.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system.
• failure due to capacity
• Minimize system downtime through pro-active identification of potential issues and ensure minimization of recurring problems by managing defects and performing code reviews.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies.

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Job Description

To enable bank product usage through an electronic channel platform via business consulting and advisory functions

• Drive and execute the strategy and roadmap for Fintegrate Connect
• Actively participate in the formulation of Fintegrate Connect strategy
• Assist in market research on client needs, competitor analysis, sector and industry analysis, and global trend analysis to support the client portal
• Assist in the market positioning of Fintegrate Connect
• Be present at client presentations when Fintegrate Connect as the Host channel is presented
• Be fully conversant with accepted usability standards
• Be fully conversant with industry standards
• Ensure compliance of industry standards across all Fintegrate Connect client connections
• Be thoroughly conversant with the latest developments in respect of electronic banking related technologies and the application and delivery thereof

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Job Description

To manage risk in a business area through development of risk management strategy aligned to segment and group strategy for area of accountability and ensure implementation thereof; manage a team to deliver on strategy and to drive platform thinking and enabling or embedding risk capabilities to support mitigation of risk

• Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility
• Manage expenditure planning and variances within approved budget parameters
• Ensure optimised customer experience and service throughout the value chain
• Develop legal, risk and compliance strategy for the business and ensure implementation thereof
• Analyse, manage and implement risk mitigation plans
• Ensure sound risk management through keeping up to date with current practices and frameworks and providing awareness to relevant stakeholders
• Accountable for risk management across multiple disciplines in order drive key strategic outcomes
• Develop, encourage and nurture collaborative relationships across business areas and across the group
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Provide subject matter expertise and thought leadership in area of expertise.
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Identify, drive and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
• Apply a customer-centric approach to ensure customer satisfaction.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions