Pricing Specialist at FirstRand Group

Job Description

To support business profitability, customer acquisition and retention through appropriate pricing reviews in line with the pricing mandate. 

• To provide front-line pricing query resolution for a wide range of products and to maintain high levels of service quality and customer satisfaction
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Attend to and resolve pricing queries and refunds as and when required
• Assist in developing pricing models, perform ad hoc analysis and present back to various committees to inform business decisions
• Conduct testing and ensure controls are in place for data integrity thereby mitigating revenue leakage by testing exception files against source
• Ensure the smooth running of the annual and ad-hoc pricing process and identifying improvements to the pricing process
• Implement localised Pricing strategy to address business needs
• Provide advise and assist in pricing related projects as and when required
• Display and encourage an appreciation of teamwork and inclusivity
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Participate in planned activities that are appropriate for own development
• Manages risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards