Senior Assistant Adjudicator at Office of the Pension Funds Adjudicator

Description:
Minimum Requirements and Key Competencies:

• Strong administrative skills, including being deadline-driven.
• High levels of ethics
• Computer literacy.
• Excellent verbal and written communication skills.
• Ability to think independently and critically about an issue and propose solutions.
• A high level of judgement, confidence and decisive approach.
• Analytical, problem solving and critical thinking skills
• Ability to manage a caseload and work under pressure
• Take initiative in personal development.
• Proper record keeping
• Time management
• Team player
• Ability to perform in a high-pressure environment.

Responsibilities:

• Receive investigation file and identify areas that require further investigation to dispose of a complaint
• Request further information from parties to a complaint where required
• Identify the need for and request expert reports in appropriate matters
• Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
• Ensure that procedural fairness requirements are adhered to
• Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
• Ensure all information is captured and processed on the OPFA case management system
• Ensure that the submitted draft determinations are of a high quality.
• Ensure adherence to approved workflow process of the organisation.
• Participate in identifying and reporting risks and challenges experienced by the team in dealing with parties or stakeholders.
• Adhere to all deadlines and turnaround times.
• Adherence to organisational values.
• Assist with projects/ad hoc tasks as and when required
• Submit weekly and monthly statistics to the Team Leader
• Prepare records for the Financial Services Tribunal or High Court

Behavioural Attributes:

• The ideal candidate must be results-driven, passionate about service delivery, and able to thrive under pressure while respecting deadlines. They should demonstrate high levels of professionalism, be energetic, outcome-focused, and a strong team player with excellent communication skills and integrity.

Requirements:

• LLB degree (Bachelor of Laws).
• Minimum 5 years post articles experience as an admitted attorney, practising advocate, prosecutor or other relevant experience
• Knowledge and understanding of the appropriate legislative and regulatory frameworks
• Legal research
• Ability to assess facts, interpret legislation and draft legal documents.
• Experience in the financial services sector will be an added advantage.
• Extensive knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator.