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PayFast is a payments processing service for South Africans and South African websites. We enable easy, secure and instant transfer of money from online buyers to sellers.
We allow sellers -individuals, businesses and charities- to accept secure payments from online buyers in a variety of ways. We process credit cards from anywhere in the world, Instant EFT ...
Read more about this company
About the team
- Our infrastructure team is a team with a variety of skills and responsibilities. We have DevOps unit, Helpdesk, SysOps and general Infrastructure team to look after DPO Groups cloud and on-prem infrastructure. We are always looking at using new technologies to achieve our goals. We are a close team that helps each other grow and support each other. No-one is left behind or made to feel unwelcome, teamwork makes the dream work.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Automation of day-to-day tasks
- Work with development teams on CI/CD and deployments
- Maintain and Manage AWS-based production systems
- Documenting new solutions and processes
- Develop new processes
- Improve on deployment processes
- Troubleshooting problems and proposing solutions
- R&D to improve current process and infrastructure
Technologies you’ll be exposed to
- Microservices
- PCI - Data Security Standard
- Docker and Kubernetes
- Composer
- Git
- Atlassian
- Ubuntu, CentOS, AmazonLinux and Windows Server
- Terraform
- Ansible
- AWS
- Serverless
What you'll need
- 5+ years relevant working experience
- 5 to 7 years Linux experience.
- Good understanding of coding & programming languages.
- Working knowledge of shell scripting and Python.
- Experience in CI/CD platforms such as Gitlab or similar.
- Experience in cloud technologies, AWS.
- Experience with automation tools such as Ansible, Puppet, Salt.
- Knack for investigating and problem solving when issues arise.
go to method of application »
About the team
- Our infrastructure team is a team with a variety of skills and responsibilities. We have DevOps unit, Helpdesk, SysOps and general Infrastructure team to look after DPO Groups cloud and on-prem infrastructure. We are always looking at using new technologies to achieve our goals. We are a close team that helps each other grow and support each other. No-one is left behind or made to feel unwelcome, teamwork makes the dream work.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Automation of day-to-day tasks
- Work with development teams on CI/CD and deployments
- Maintain and Manage AWS-based production systems
- Documenting new solutions and processes
- Develop new processes
- Improve on deployment processes
- Troubleshooting problems and proposing solutions
- R&D to improve current process and infrastructure
Technologies you’ll be exposed to
- Microservices
- PCI - Data Security Standard
- Docker and Kubernetes
- Composer
- Git
- Atlassian
- Ubuntu, CentOS, AmazonLinux and Windows Server
- Terraform
- Ansible
- AWS
- Serverless
What you'll need
- 3-5 years relevant working experience
- High level of proficiency in Linux based OS
- Good understanding of coding & programming languages.
- Working knowledge of shell scripting and Python.
- Experience in CI/CD platforms such as Gitlab or similar.
- Experience in cloud technologies, AWS.
- Experience with automation tools such as Ansible, Puppet, Salt.
- Knack for investigating and problem solving when issues arise.
go to method of application »
About the team
- We are a young and growing team of testers that are responsible for the quality assurance of various development teams, we work closely with the Developers and Product Owners to ensure the business requirements are met.
- We value enthusiastic team players who are continuously looking at growing and upskilling themselves.
- We also follow typical agile software development, within teams that include Product owners, QA testers, and team leads.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Responsible for reviewing and testing business/software requirements
- Work closely with development team in assisting in deadlines being met
- Prepare test cases, test scripts and/or test data
- Execute tests (manual / automated)
- Report defects and assist in their understanding
- Analyse test results and track software testing metrics
- Assist in Post deployment testing
- Train, mentor and supervise junior technical QA members
What you'll need
- ISTQB Foundation certificate or Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent) is an advantage
- 3+ years of relevant work experience
- Knowledge of at least one programming/ scripting language
- Knowledge of at least one database management system
- Proficiency in written and spoken English
- Coordination and leadership skills
- Excellent verbal and written communication skills, highly developed attention to detail
- Ability to work individually and in a team as and when required
- Working well even under pressure
- Meeting deadlines
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About the team
Our team is passionate and driven, responsible for the control, efficient performance, and maintenance of systems to ensure optimal performance and operation.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- System troubleshooting, implementing the required updates to system data, configurations and applications to ensure maximum system uptime.
- Follow and enforce deployment, change control procedures for any operational emergency operational updates.
- Monitor system scheduled jobs, alert operational teams and remediate failures. Systems include but not limited to Host Monitor, SQL Agent.
- Conduct scheduled and random systems checks
- Conduct assessments to identify operational limitations and to initiate steps necessary for improved processes.
- Improving the reliability and resilience of the infrastructure through root-cause analysis and reviewing gaps in designs and implementations.
- Develop, document, and enforce system monitoring and alerting standards for all platforms through automation via scripting and applications.
- Be available for after hours and weekend systems support; schedule to be arranged with your manager.
- Due to the fluid and dynamic environment within DPO, new, additional or changed position responsibilities will occur
What you'll need
- Matric is essential
- Tertiary qualification advantageous
- A good understanding and knowledge of the e-commerce/payment industry
- You have strong hands-on technical skills and can contribute to coding and architecture
- A self-starter who feels comfortable assuming responsibility for
- evaluating solutions and driving implementation forward with little guidance
- You recognize the value of performance, reliability, and scalability of systems
- 4+ years experience in TechOps/IT for a technology-focused company
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About the team
- The Cloud Engineering space inside the DPO Group is looking to expand. Our team is dynamic and works in all spheres of the business, focusing mainly on delivering robust cloud solutions for our business systems. We are a group of fast-thinking solution-driven individuals that are passionate about getting the best performance out of our systems being utilized by our merchants and their customers.
About you
- If you’re a goal driven, self-starter, happy to design systems to benefit, not just external, but internal customers as well. You will be involved in expanding our existing payment platform and supporting software, architecting new and exciting features/applications systems relating to payments, as well as help with security around the platform.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Enjoy a hybrid working model
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Designing, developing, and deploying modular cloud-based systems.
- Optimize, scale, and build resiliency into the platforms
- Collaborating with development teams to evaluate and identify optimal cloud solutions.
- Participate in 24/7 on-call rotation
- Modifying and improving existing systems and processes.
- Educating teams on the implementation of new cloud technologies and initiatives.
- Developing and maintaining cloud solutions in accordance with best practices.
- Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
- Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues.
- Regularly reviewing existing systems and making recommendations for improvements.
- Ability to maintain workload in a fast-paced environment with rapidly changing priorities
What you'll need
- Bachelor’s degree in computer science, information technology, or mathematics
- 3+ years of experience architecting, designing, developing, and implementing cloud solutions, on any Cloud Platform (AWS, Azure)
- Solid understanding of Linux and Windows Server
- Proficiency in at least two of the following: Bash, Perl/Python, Java, Golang, C++, PHP
- SQL/DB administration/understanding
- Deep expertise in containers and container orchestration (Docker, Kubernetes)
- Experienced in setting up monitoring, log aggregation and alerting
- Excellent communication and problem-solving skills
- Technical background in areas such as Networking or System Administration, Databases or Application technical support will be considered a plus
go to method of application »
About the team
- Our team is dynamic and works in all spheres of the business, focusing mainly on delivering robust cloud solutions for our business systems. We are a group of fast-thinking solution-driven individuals that are passionate about getting the best performance out of our systems being utilized by our merchants and their customers.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Design, develop and execute software systems and applications to address business needs
- Define all aspects of software and app development, from coding standards to workflow and appropriate technology
- Identify areas where processes and system architecture can be improved
- Provide architectural blueprints and technical leadership to the IT team
- Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform
- Work closely with the product team to translate business ideas into technical solutions
- Keep up to date with technology trends in the industry
- Contribute towards creating documentation that enhances organisational understanding and keeps track of decision making
- Do code reviews for selected complex stories
- Do hands-on coding in PHP, Laravel, Lumen or MariaDB when the need is there
- Do architectural reviews to ensure developers interpreted and followed your specifications correctly
What you'll need
- Minimum of 7 years’ experience in development
- Broad understanding of coding, programming languages and frameworks, especially PHP, Laravel, Lumen and MariaDB
- AWS experience and services would be an advantage
- Good understanding of Microservices and Web API integration
- Extensive knowledge of the software development process and corresponding technologies
- Excellent understanding of design patterns and architectural styles
- Experience designing and implementing software applications, both backend and frontend
- Experience working on large-scale software projects, ecommerce platform building experience is a plus
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About you
- You’d love working with us if you’re a fun, sharp and self-motivated person who has a passion for people and can keep tabs on multiple moving parts in your job. Someone who has outstanding interpersonal and communication skills and is passionate about finding the cream of the crop.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
About the team
- We are a tightly knit team, passionate about business and equally passionate about people. Our desires are that of driving and aiding in the creation of a winning company culture, increased engagement rates, employee development, and ultimately becoming an employer of choice. We are fun, vibrant, and aren't afraid to jump to assist when the going gets tough.
What you'll be doing
- Work closely with the Group Head of Learning and Development and senior leadership and other cross-functional partners to drive scalable and sustainable learning & development solutions for corporate functions and business functions (Finance, Strategy, Risk, Technology, Operations & Marketing) that meet the unique needs of each business or audience and promotes and facilitates a high-performance culture
- Contribute and lead from the overall learning roadmap, including new learning products, innovations, and ad hoc strategic initiatives
- Grow a deep understanding of the above functions key business drivers and products to work with business leaders to identify learning needs and to help inform the design and development process
- Closely manage prioritization process to identify and advance the highest leverage projects and critical strategic goals and initiatives for the organisation
- Manage the entire learning product development life cycle:
- Use human centered design approaches to discover, design and develop meaningful client engagements to ensure the organization has the capabilities to compete in the future
- Act as a change agent: build understanding, enthusiasm, and use influence to gain buy in from key stakeholders and drive alignment within the organization
- Build work plans and work closely with cross-functional partners to support and drive successful execution and implementation of all solutions
- Work with the Data Analytics team to evaluate the product effectiveness, success and impact in measurable ways. Leverage analysis to enhance future strategies and tactics
What you'll need
Proactive anticipation of opportunities and challenges
- Anticipate future human capital opportunities and challenges that the Senior Leaders must address, and develop mechanisms to manage them in advance
Business decision-making
- Apply holistic understanding of business model, financial data and global trends for effective L&D decisions
Talent management expertise
- Apply the most effective talent management techniques to evaluate human capital trends and needs, and address opportunities and challenges with visionary expertise
Customer orientation
- Articulate the case for enterprise change to align with evolving customer expectations and workforce development
Adaptive leadership
- Swiftly, nimbly and flexibly deploy organization resources to sustain momentum of change
Ability to motivate
- Communicate a compelling and inspiring vision and clear goals to leadership teams and equip them to cascade it to all employees with clarity, transparency and motivation
Cultural visioning
- Collaborate with the EXCO members and senior managers to craft an organizational purpose and culture, which is credibly integrated with the broader business strategy and social context
Role modeling
- Demonstrate organizational culture through individual actions and interactions
Process designing
- Harmonize people processes to be consistent with organizational purpose and culture; influence leaders to align business processes with the culture.
Emotional intelligence
- Identify areas of personal strengths and weakness in own role; seek diverse and candid perspectives to manage own and others’ emotions.
High ethical standards
- Practice unwavering ethics; demonstrate courage with the right balance of subjective and objective perspectives to provide impartial and upright counsel to senior leaders
Qualifications
- Bachelor’s degree from a recognised university in business or HR
- Preferably a Master’s degree in HR
- At least 4 years of work experience as a Learning and Development Manager
- Outstanding interpersonal, leadership and team working skills
- Outstanding communication skills - both verbal and written
- Strong cultural awareness and knowledge
- Excellent English language skills
- Strong commercial awareness of financial services businesses
- Ability to work independently while operating in a team environment
- Proficiency in navigating competing priorities with speed, agility and flexibility
- Innovative problem-solving skills
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About you
- As Program Manager, you will work closely with various cross-functional teams including Sales, Product, Marketing, Operations and Engineering to drive and manage the plan for developing and delivering new initiatives. You will be responsible for managing complex cross-functional initiatives and contribute heavily to driving the delivery and Go to Market planning.
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Drive end-to-end cross-functional planning, workflow, and resourcing of multiple initiatives in support of project delivery
- Establish, align and track plans, scope, execution, and dependencies across teams to ensure effective, on-time project delivery using agile cadence.
- Ensure that managed ‘sub’ projects and results are delivered according to plan and that the appropriate methodologies are in place to monitor and report on project
- Drive communications with internal and external teams regarding project status to obtain feedback and approval on project deliverables and timelines
- Proactively identify, assess and mitigate risks and issues across teams and ensure risk/issues are being resolved
- Manage stakeholder/customer expectations by defining processes, SLAs, and tools to establish a productive and healthy working environment
- Continuously assess, recommend and optimize Program Management processes, systems, and tools for consistent and effective product delivery
- Leverage hard and soft skills to influence participants of all levels towards project goal(s)
- Partner with Product Managers, Engineers and Engineering leaders to maintain our roadmap, setting appropriate expectations
- Communicate program risks to senior management, and be able to articulate options and recommendations.
- Plan and track execution according to strict deadlines and budget and report to senior stakeholders on project financials
What you'll need
- 5+ years’ experience in product, program or project management in an agile environment, preferably in product development environment
- Excellent organizational, communication presentation and interpersonal skills
- Proficiency working in complex, cross-platform, cross-functional environments
- Proven expertise in various SDLC approaches, project and change management
- Strong analytical skills
- Demonstrated proficiency in team leadership, decision making and presenting to large groups
- Knowledge and practice of Agile Scrum methodologies, experience as a scrum master a plus
- Ability to prioritize to utilize common program management/agile tools (e.g. confluence, jira) to excel and adjust in a fast paced environment
- Flexible, proactive and self-motivated with strong personal ownership of problem resolution
- Ability to multi-task under pressure and work independently with minimal supervision
- Ability to prioritize when under pressure
- Results driven discipline.
- Highly collaborative team player with a positive attitude
- Excellent communicator (written and verbal, formal and informal)
- Demonstrated ability to manage and coordinate multiple simultaneous complex projects keeping teams accountable for both deliverables and process
- Innovative and demonstrates thought leadership
- Experience in working effectively with global, cross-functional teams, experience working in Agile
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About the team
- Our finance team consists of a variety of skills, responsibilities, and departments. We strive for constant improvement in a fast-paced environment, always looking for efficiencies and pride ourselves in diversity and teamwork.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Management of the Reconciliations Team within RA
- Review of all Reconciliations (both daily and weekly)
- Review of unmatched payments
- Review of the remainder of the team's work and ensuring that the Reconciliations produces high quality outputs
- Dealing with escalations to various departments within the business
- Timely and accurate exceptions management
- Involvement in strategic direction of the Revenue Assurance Team, including the impact of automation of day to day tasks
- Other ad hoc duties in relation to Reconciliations
What you'll need
- Matric certificate or equivalent
- Relevant accounting qualification
- Microsoft Excel (Intermediate) and Microsoft Word (Basic)
- Minimum of 2 years leadership experience
- Excellent communicator (verbal & written)
- Logical and organised
- Self-motivated
- Team player
- Good time management skills
- Positive attitude and clear commitment to this role
- Pays attention to detail
- Has a mature approach to the work environment
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About the Team
- Our data team is on a mission to empower everyone with insights and data in their hands to grow the company to new heights. We are passionate about evolving our skills and tools as we evolve the data analytics and reporting space within one of SA's biggest Payment service providers.
About you
- You’d love working with us if you’re a fun, sharp and self-motivated person who has a passion for people and can keep tabs on multiple moving parts in your job. Someone who has outstanding interpersonal and communication skills and is passionate about finding the cream of the crop.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- You will be responsible for creating insightful reporting and analysis. Presenting this to stakeholders so that the numbers are understandable and actionable.
- In this role, you will work across multiple departments and work with several payment systems databases.
- You will work in a small agile data team and contribute to an evolving company that is on a data maturity journey
- Your primary responsibility will be to utilize your knowledge, skills, and experience to turn raw data into information and insights, which can be used to make business decisions.
- Manage daily data requests for internal and external clients diligently addressing their data needs.
- Assist in making the data team more efficient by automating reporting and contributing to the data warehouse.
What you'll need
- Bachelor's degree or other 3-year tertiary qualification, in a quantitative field.
- Proven working experience in data analysis (Minimum 3 Years)
- Advanced knowledge of Microsoft Excel
- Working experience with SQL.
- Knowledge of a visualization tool such as Tableau, QlikSense, or Power Bi
- Problem-solving skills
- Accuracy and attention to detail
- Strong verbal and written communication skills.
- Advantageous if you have knowledge of the payments or banking industry
- Advantageous if you have technical proficiency in database design and data models
- Advantageous to have worked with Microsoft Synapse and Data Factory.
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About the team
- Our Integrations team takes care of new and existing merchant integrations. We offer assistance to merchants and their developers to ensure they can start processing as quickly and efficiently as possible.
- In addition to this, the team works closely with other internal teams and assists with consultations and customer engagements.
About you
- You’d love working with us if you’re a fun, sharp and self-motivated person who has a passion for people and can keep tabs on multiple moving parts in your job. Someone who has outstanding interpersonal and communication skills and is passionate about finding the cream of the crop.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Assist merchants and their developers with day-to-day Integration and technical related queries
- Support our own internal teams with escalated queries
- Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements
- Responsible for Integration projects for Enterprise merchants – Being the main technical point of contact to advise on all Integration related queries throughout the integration process
- Join meetings with merchants and their developers when required - Troubleshooting and configuration assistance
- Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with
- Submit Knowledge Base items monthly - Internal and external Knowledge Base
- Create Integration documents detailing Enterprise Merchant integrations
- Plugin testing and troubleshooting
What you’ll need
- Grade 12 certificate or equivalent
- HTML knowledge, essential
- Experience with either PostMan, Chrome Developer Tools or FileZilla
- Highly computer literate, especially with regards to internet matters
- Solid knowledge of eCommerce, payments and transacting online (online shopping, internet banking)
- High level of written and spoken English
- Helpful, willing and friendly attitude
- High level of professionalism and work ethic
- The ability to self-manage
- A natural curiosity of anything technical and how to solve those issues (if you do not know the answer, you will persist, do research and help the customer to the very end)
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About the team
- Our Information Security team is tasked with enabling business growth safely by continually reducing our attack surface,
- generating situational awareness for senior management of the risk we face and developing a standardised and compliant information security policy
- framework that outlines and explains how we protect our customers and our organisation.
- This is a fantastic opportunity to join a energetic team, with a passion for Information Security within the Fintech and payment card industry, as part of a wider team of teams across the group.
About you
- You’d love working with us if you’re a fun, sharp and self-motivated person who has a passion for people and can keep tabs on multiple moving parts in your job. Someone who has outstanding interpersonal and communication skills and is passionate about finding the cream of the crop.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
- Take ownership, team player, able to empathize with people. (Both internal and external)
- Are customer focused and should be able to work under pressure(s) and should have an easy-going attitude with ability to
- Are self-motivated and ability to manage the workloads.
- Are able to support investigations, audit requirements internally and take ownership of the issue until closure.
- Have and take the initiative to manage the daily tasks without any supervision
What you'll be doing
- Assist with overall responsibility and ownership of the Information Security function to provide necessary support and guidance to DPO and NI group.
- Bring an engineering approach to Information security, compliance, governance, and technical implementation.
- Continuously develop and improve the security posture and framework to meet industry best practice, regulation, and frameworks.
- Accountable for reporting and communication to relevant stakeholders about the level of compliance to the ISMS framework.
- Co-ordinate all information security-related audits such as PCI DSS, ISO 27001 and ISAE 3402/SOC2 in terms of Service Organization Controls.
- Consult, and support the data privacy requirements for the Group relating to the POPIA, PAIA and GDPR regulation.
- Assist to Implement ongoing compliance of Information Security standards in coordination with various departments that are impacted.
- Own PCI/DSS assurance processes, procedures and tasks across the group
- Plan and collate key metrics that will provide a realistic view of the compliance state of the IT environment to all stakeholders.
- Assist to co-ordinate the Information Security compliance program to ensure that staff are trained with regards to their security and data privacy obligations
What you'll need
- Minimum Bachelor’s Degree or higher from a recognized university
- Following Information Security and Compliance certifications: CISSP, SSCP and CISM
- Very Good command of English language (Listening, Speaking, Reading, and Writing) or equivalent to Upper Intermediate level.
- Minimum 6+ years’ experience in Information Security / Compliance / Payment Processing Domains.
- 3+ years’ experience in PCI-DSS, ISO 27001 compliance
- Experience in managing end-to-end PCI-DSS program.
- Experience in ISMS of an organization
- Preferred to be certified in CISM, CISSP and SSCP or equivalent Security certifications.
- Knowledge of Payments Processing and financial applications/systems
- Knowledge in Audit, Compliance, and Information Security.
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About the team
- PayFast, by Network International, is looking for a highly skilled IT auditor to join our internal audit department, headquartered in the United Arab Emirates. As a member of our global team, you will be based in South Africa, and will be responsible for conducting IT audits, assessing the effectiveness of internal controls and providing assurance to our stakeholders. You will work with the Internal Audit Manager, PayFast, and will report functionally to the Head of Audit Africa and the Chief Internal Auditor in UAE.
- As a member of a fast-paced and dynamic team in East, West and South Africa, you will play a key role in our efforts to continuously improve our organization's risk management and governance processes.
- We are an equal opportunity employer and welcome applicants from all backgrounds and experiences to apply.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Assists Internal Audit management by contributing and ensuring that an auditing strategy and plan is in place which identifies, and analyses risks to the business in S. Africa and in the Group.
- Plan, execute and document security related audits within the IT and Financial Systems environments and recommend improvement opportunities to remediate identified vulnerabilities.
- Discuss audit findings with key stakeholders and prepare audit reports that include thematic issues and trends identified through the execution of IT/Cybersecurity audits.
- Track remediation of issues arising from audits and work with stakeholders to avoid overdue audit actions
- Serve as an on-going subject matter expert in information security controls and technologies
- Deliver continuous information security assessments and penetration testing.
- Review security control frameworks and best practice guidelines to ensure consistent application of security controls
- Keep abreast with the latest technology security trends and provide input to mitigate emerging threats
- Extract data from complex computer systems to facilitate audit compliance and substantive testing procedure using CAATS (IDEA/ACL).
- Responsible for coordinating with management (auditee) to ensure audit delays are minimized and audit fieldwork and reporting timelines are met.
- Communicate progress of the Internal Audit to management (auditee) throughout the audit.
- Prepare the draft audit report for submission and distribution to the various stakeholders and the adequacy and effectiveness of stakeholder action plans are assessed and implementation is monitored and reported in writing.
What you'll need
- 6+ years working experience in information systems audit and cyber security assurance (Financial industry experience preferred)
- Degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university
- CISSP (Certified Information Systems Security Professional) or CEH (Certified Ethical Hacker) would be an added advantage
- Certified Information Systems Auditor (CISA) or equivalent would be an advantage
- Experience working with information security frameworks such as ISO27001, NIST 800-171, Cyber Essentials / DCPP.
- Experience in performing DRP, Application controls, business applications, Governance
- Experience in performing physical security reviews, access control reviews and social engineering tests
- Experience in audit of cloud security, governance and operations (AWS strongly preferred, Azure will be an added advantage)
- Demonstratable Experienced in Data Analytics using CAAT tools (SQL, IDEA, ACL, Python, R+, PowerBI etc)
- Strong working knowledge of security principles, techniques, and technologies with a good understanding of network protocols, design and operations.
- Experienced in audit and security of network components such as perimeter firewalls, WAF, privilege access management, appliances, certificate servers
- Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL databases, Unix / Linux / Windows etc.
- Strong relationship, communication and stakeholder management skills
- Ability to evaluate risks, articulate issues, develop consensus, raise awareness and recommend practical solutions
- Ability to initiate and build effective stakeholder relationships
- The ability to work under pressure and be resilient and tenacious to get results
- Ability to identify risk within complex processes and systems.
- Comfortable with interacting with senior management and executives.
- Ability to clearly articulate ideas and findings to a variety of stakeholders.
go to method of application »
About the team
- Our team is a small and specialized group of developers, focused on the processing of various payment methods within our stable of products. However we try not to limit our developers, and are keen to promote multiple development languages and skills, to allow developers to transition between teams and products, and expose them to all the tech stacks we offer.
- We also follow a typical agile methodology, within teams that include Product owners, QA testers, and team leads.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security.
- You possess strong Laravel skills and a general enthusiasm for web development, the internet and the online payment industry.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Enjoy collaborating in office among your colleagues
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- Support the Technical Manager with development, timeline and architecture decisions
- Mentor and support the mid-level developers in your team
- Code review work completed by your team
- Maintain and enforce company standards and policies
- Communicating and co-ordinating with external parties relating to development projects
- Translation of business requirements into detailed designs for implementation
- Front-end and back-end development using the above technologies
- Testing and documentation of developed code
- Maintaining integration tests, unit tests and user acceptance tests
- Identify and close any potential security risks
- Refactoring code to improve quality
- Managing and resolving connectivity issues to supplier systems
- Internal technical support and administration
- General client relations and administrative tasks
- Researching possible innovations or contribute to open-source projects and presenting this to the team
Technologies you'll be exposed to:
- Micro-Services
- PHP, Laravel & Lumen
- JavaScript, Vue.js, jQuery, Node.js
- PCI (Payments Card Industry) and Data Security Standards
- Docker
- Composer
- Git
- Jira
- Ubuntu
- Webpack, Gulp
What you'll need
- At least 3 - 7 years PHP and Laravel development experience working with OOP
- Working experience of MVC design pattern
- Working knowledge of MySQL or MariaDB (including transactions and atomicity)
- A working understanding of Linux
- Any experience with eCommerce systems a plus
- Some front-end design experience, but not essential
- Grade 12 certificate and relevant certifications from an accredited institution
- Degree in computer science, engineering or related area a plus
- Be able to operate independently, but also work as a member of a team
- Be self-motivated and have high energy levels
- Have strong communications skills
- Be an analytical thinker with meticulous attention to detail
- Be able to use initiative in problem-solving
- Genuine interest and passion about technology
- Have a sense of humour :-)
- Active participation in the open-source community is strongly encouraged
go to method of application »
About the team
- Ecommerce Operations Team is responsible for On boarding, Merchant integration, Go Live assistance, addressing the business as Usual production queries/ issues for Banks and merchants across Middle East and Africa.
- The gateways supported are- Cybersource, MIGs, Comtrust, NeO, MPGs, N-Genius Online and DPO gateway.
- In addition to this the team will assist projects, new releases, product updates on the new gateway.
- Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- On a daily basis manage E-com production requests /queries/issues from the internal and external customers tickets to be addressed within the SLA.
- Perform problem recognition, research, isolation, resolution and follow up steps for Tier 1,2,3 issues.
- Providing support to internal and external customers. Provide accurate and creative solutions to system problems from moderate to large nature to ensure availability and system stability. Able to co-ordinate with the network, sales, merchants, fraud management, Settlement, operations teams, Chargeback teams schemes, Vendors to solve BAU issues
- Monitor systems/system alerts and proactively identify trends. Make recommendations to management and/or business leaders to resolve issues. Recommend systems modifications.
- Highly technical troubleshooting skills- payment transactions, technical investigations.
- Knowledge on Payment interfaces is an advantage.
- Patience, attending calls to troubleshoot with merchants/Developers all over the world.
- Configuring production setups
- Experience in handling production issues
- Unlocking / Locking the merchant accounts based on requests
- Maintaining excel sheet with Issues on a daily basis based on Priority
- Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
- Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
- Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
- Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
- Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
What you'll need
- E-Commerce-Online Payment Gateways knowledge eg- MIGs, Cybersource, NeO, MPGs, NGO or has worked/ has knowledge in other top payment gateways integrations. This includes online payment flows, setups, and transaction level troubleshooting
- Managing the team and help the team in resolving critical integration issues where the team needs handholding
- Key account management
- Working in a customer facing environment
- Prior e-commerce integration knowledge, handson experience on POSTMAN
- Experience in integrating plugins (Magento, Woocommerce, OpenCart, Prestashop, etc)
- Mobile (Android and iOS) development and troubleshooting experience
- Usage of AGILE, Salesforce, JIRA, REMEDY, Access, MS Excel, V+, Quality Center, Base 24,
- Ability to troubleshoot and take the lead on technical issues and find root cause
- Strong communication, analytical skills and strong organization skills
- Able to lead the investigations internally and take ownership of the issue until closure
- Development background with knowledge of the program languages (Ex: PHP, Java, .NET)
- Team player and able to empathize with the client
- Customer focused and should be able to work under pressure
- Work with partners, consulting, support, and education on new opportunities within our customers and prospects
- Work closely with Sales, Product, Marketing, and Technology teams to provide a comprehensive solution to the client
- Understand, translate and map clients functional or business requirements to the product offerings and help customer evaluate the benefit
- Submit and ensure data is accurate on weekly progress reports
go to method of application »
About the team
- Ecommerce Operations Team is responsible for On boarding, Merchant integration, Go Live assistance, addressing the business as Usual production queries/ issues for Banks and merchants across Middle East and Africa.
- The gateways supported are- Cybersource, MIGs, Comtrust, NeO, MPGs, N-Genius Online and DPO gateway.
- In addition to this the team will assist projects, new releases, product updates on the new gateway.
- Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- On a daily basis manage E-com production requests /queries/issues from the internal and external customers tickets to be addressed within the SLA.
- Perform problem recognition, research, isolation, resolution and follow up steps for Tier 1,2,3 issues.
- Providing support to internal and external customers. Provide accurate and creative solutions to system problems from moderate to large nature to ensure availability and system stability. Able to co-ordinate with the network, sales, merchants, fraud management, Settlement, operations teams, Chargeback teams schemes, Vendors to solve BAU issues
- Monitor systems/system alerts and proactively identify trends. Make recommendations to management and/or business leaders to resolve issues. Recommend systems modifications.
- Highly technical troubleshooting skills- payment transactions, technical investigations.
- Knowledge on Payment interfaces is an advantage.
- Patience, attending calls to troubleshoot with merchants/Developers all over the world.
- Configuring production setups
- Experience in handling production issues
- Unlocking / Locking the merchant accounts based on requests
- Maintaining excel sheet with Issues on a daily basis based on Priority
- Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
- Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
- Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
- Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
- Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
What you'll need
- E-Commerce-Online Payment Gateways knowledge eg- MIGs, Cybersource, NeO, MPGs, NGO or has worked/ has knowledge in other top payment gateways integrations. This includes online payment flows, setups, and transaction level troubleshooting
- Key account management
- Merchant training, webinars
- Customer support
- Working in a customer facing environment
- Usage of AGILE, Salesforce, JIRA, REMEDY, Access, MS Excel, V+, Quality Center, Base 24,
- Ability to troubleshoot and take the lead on technical issues and find root cause.
- Strong communication, analytical skills and strong organization skills
- Able to lead the investigations internally and take ownership of the issue until closure
- Development background would have an added advantage
- Team player and able to empathize with the client.
- Customer focused and should be able to work under pressure.
go to method of application »
About the team
- Ecommerce Operations Team is responsible for On boarding, Merchant integration, Go Live assistance, addressing the business as Usual production queries/ issues for Banks and merchants across Middle East and Africa.
- The gateways supported are- Cybersource, MIGs, Comtrust, NeO, MPGs, N-Genius Online and DPO gateway.
- In addition to this the team will assist projects, new releases, product updates on the new gateway.
- Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- On a daily basis manage E-com production requests /queries/issues from the internal and external customers tickets to be addressed within the SLA.
- Perform problem recognition, research, isolation, resolution and follow up steps for Tier 1,2,3 issues.
- Providing support to internal and external customers. Provide accurate and creative solutions to system problems from moderate to large nature to ensure availability and system stability. Able to co-ordinate with the network, sales, merchants, fraud management, Settlement, operations teams, Chargeback teams schemes, Vendors to solve BAU issues
- Monitor systems/system alerts and proactively identify trends. Make recommendations to management and/or business leaders to resolve issues. Recommend systems modifications.
- Highly technical troubleshooting skills- payment transactions, technical investigations.
- Knowledge on Payment interfaces is an advantage.
- Patience, attending calls to troubleshoot with merchants/Developers all over the world.
- Configuring production setups
- Experience in handling production issues
- Unlocking / Locking the merchant accounts based on requests
- Maintaining excel sheet with Issues on a daily basis based on Priority
- Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
- Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
- Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
- Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
- Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
What you'll need
- E-Commerce-Online Payment Gateways knowledge eg- MIGs, Cybersource, NeO, MPGs, NGO or has worked/ has knowledge in other top payment gateways integrations. This includes online payment flows, setups, and transaction level troubleshooting
- Key account management
- Prior e-commerce integration knowledge, handson experience on POSTMAN
- Experience in integrating plugins (Magento, Woocommerce, OpenCart, Prestashop, etc)
- Merchant training, webinars
- Customer Support
- Working in a customer facing environment
- Usage of AGILE, Salesforce, JIRA, REMEDY, Access, MS Excel, V+, Quality Center, Base 24,
- Ability to troubleshoot and take the lead on technical issues and find root cause
- Strong communication, analytical skills and strong organization skills
- Able to lead the investigations internally and take ownership of the issue until closure
- Development background with knowledge of the program languages (Ex: PHP, Java, .NET)
- Team player and able to empathize with the client
- Customer focused and should be able to work under pressure
go to method of application »
About the team
- Ecommerce Operations Team is responsible for On boarding, Merchant integration, Go Live assistance, addressing the business as Usual production queries/ issues for Banks and merchants across Middle East and Africa.
- The gateways supported are- Cybersource, MIGs, Comtrust, NeO, MPGs, N-Genius Online and DPO gateway.
- In addition to this the team will assist projects, new releases, product updates on the new gateway.
- Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- On a daily basis manage E-com production requests /queries/issues from the internal and external customers tickets to be addressed within the SLA.
- Perform problem recognition, research, isolation, resolution and follow up steps for Tier 1,2,3 issues.
- Providing support to internal and external customers. Provide accurate and creative solutions to system problems from moderate to large nature to ensure availability and system stability. Able to co-ordinate with the network, sales, merchants, fraud management, Settlement, operations teams, Chargeback teams schemes, Vendors to solve BAU issues
- Monitor systems/system alerts and proactively identify trends. Make recommendations to management and/or business leaders to resolve issues. Recommend systems modifications.
- Highly technical troubleshooting skills- payment transactions, technical investigations.
- Knowledge on Payment interfaces is an advantage.
- Patience, attending calls to troubleshoot with merchants/Developers all over the world.
- Configuring production setups
- Experience in handling production issues
- Unlocking / Locking the merchant accounts based on requests
- Maintaining excel sheet with Issues on a daily basis based on Priority
- Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
- Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
- Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
- Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
- Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
What you'll need
- E-Commerce-Online Payment Gateways knowledge eg- MIGs, Cybersource, NeO, MPGs, NGO or has worked/ has knowledge in other top payment gateways integrations. This includes online payment flows, setups, and transaction level troubleshooting
- Key account management
- Working in a customer facing environment
- Prior e-commerce integration knowledge, handson experience on POSTMAN
- Development background with knowledge of the program languages (Ex: PHP, Java, .NET)
- Able to lead the investigations internally and take ownership of the issue until closure
- Customer focused and should be able to work under pressure
- Merchant training, webinars
- Customer Support
- Experience in integrating plugins (Magento, Woocommerce, OpenCart, Prestashop, etc)
- Ability to troubleshoot and take the lead on technical issues and find root cause
- Working in a customer facing environment
- Experience in integrating plugins (Magento, Woocommerce, OpenCart, Prestashop, etc)
- Usage of AGILE, Salesforce, JIRA, REMEDY, Access, MS Excel, V+, Quality Center, Base 24,
- Strong communication, analytical skills and strong organization skills
- Team player and able to empathize with the client
go to method of application »
About the team
- Ecommerce Operations Team is responsible for On boarding, Merchant integration, Go Live assistance, addressing the business as Usual production queries/ issues for Banks and merchants across Middle East and Africa.
- The gateways supported are- Cybersource, MIGs, Comtrust, NeO, MPGs, N-Genius Online and DPO gateway.
- In addition to this the team will assist projects, new releases, product updates on the new gateway.
- Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.
About you
- You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
- On a daily basis manage E-com production requests /queries/issues from the internal and external customers tickets to be addressed within the SLA.
- Perform problem recognition, research, isolation, resolution and follow up steps for Tier 1,2,3 issues.
- Providing support to internal and external customers. Provide accurate and creative solutions to system problems from moderate to large nature to ensure availability and system stability. Able to co-ordinate with the network, sales, merchants, fraud management, Settlement, operations teams, Chargeback teams schemes, Vendors to solve BAU issues
- Monitor systems/system alerts and proactively identify trends. Make recommendations to management and/or business leaders to resolve issues. Recommend systems modifications.
- Highly technical troubleshooting skills- payment transactions, technical investigations.
- Knowledge on Payment interfaces is an advantage.
- Patience, attending calls to troubleshoot with merchants/Developers all over the world.
- Configuring production setups
- Experience in handling production issues
- Unlocking / Locking the merchant accounts based on requests
- Maintaining excel sheet with Issues on a daily basis based on Priority
- Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
- Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
- Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
- Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
- Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
What you'll need
- E-Commerce-Online Payment Gateways knowledge eg- MIGs, Cybersource, NeO, MPGs, NGO or has worked/ has knowledge in other top payment gateways integrations. This includes online payment flows, setups, and transaction level troubleshooting
- Key account management
- Experience of working on Android and iOS development tools
- Ability to debug Android and iOS issues
- Good understanding of mobile and web SDKs
- Development background with knowledge of the program languages (Ex: PHP, Java, .NET
- Prior e-commerce integration knowledge, handson experience on POSTMAN
- Customer focused and should be able to work under pressure
- Merchant training, webinars
- Customer Support experience
- Working in a customer facing environment
- Experience in integrating plugins (Magento, Woocommerce, OpenCart, Prestashop, etc)
- Usage of AGILE, Salesforce, JIRA, REMEDY, Access, MS Excel, V+, Quality Center, Base 24,
- Ability to troubleshoot and take the lead on technical issues and find root cause
- Strong communication, analytical skills and strong organization skills
- Able to lead the investigations internally and take ownership of the issue until closure
- Team player and able to empathize with the client
Method of Application
Use the link(s) below to apply on company website.
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