Production Support Engineer at PayFast

About the team

Our team is passionate and driven, responsible for the control, efficient performance, and maintenance of systems to ensure optimal performance and operation.

About you

• You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. You will be involved in expanding our existing payment platform and supporting software and building new and exciting features and applications relating to payments, online commerce, fraud detection and security. 

You’ll fit in perfectly with our culture if you:

• Get energised by a fast-paced environment
• Cherish a good work-life balance
• Are adaptable and don’t mind a bit of chaos now and again
• Regard collaboration as an essential part of getting the job done
• Pride yourself as being a self-starter who doesn’t lack motivation
• Don’t need to be micromanaged
• Take feedback well and use it for self-improvement
• Welcome change and new ideas
• Value the importance of diversity

What you'll be doing

• System troubleshooting, implementing the required updates to system data, configurations and applications to ensure maximum system uptime.
• Follow and enforce deployment, change control procedures for any operational emergency operational updates.
• Monitor system scheduled jobs, alert operational teams and remediate failures. Systems include but not limited to Host Monitor, SQL Agent.
• Conduct scheduled and random systems checks
• Conduct assessments to identify operational limitations and to initiate steps necessary for improved processes.
• Improving the reliability and resilience of the infrastructure through root-cause analysis and reviewing gaps in designs and implementations.
• Develop, document, and enforce system monitoring and alerting standards for all platforms through automation via scripting and applications.
• Be available for after hours and weekend systems support; schedule to be arranged with your manager.
• Due to the fluid and dynamic environment within DPO, new, additional or changed position responsibilities will occur

What you'll need

• Matric is essential
• Tertiary qualification advantageous
• A good understanding and knowledge of the e-commerce/payment industry
• You have strong hands-on technical skills and can contribute to coding and architecture
• A self-starter who feels comfortable assuming responsibility for
• evaluating solutions and driving implementation forward with little guidance
• You recognize the value of performance, reliability, and scalability of systems
• 4+ years experience in TechOps/IT for a technology-focused company