Latest Recruitment at Marriott International

POSITION SUMMARY

Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

CRITICAL TASKS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Recruitment

• Monitor all hiring and recruitment processes for compliance. Assist with internal transfers and external hires.
• Assist with the coordination of pre-hire checks. Notify applicants of results. Schedule and track orientation.

Hiring

• Coordinate all on-boarding activities for new hires (new hire set-up, job descriptions, paperwork).
• Follow all employment compliance standards for newly hired employees (I9, Job Requisition Files, Personnel Files, etc.)
• Maintain and validate all personnel records in HR Systems (Peoplesoft, GRS, E-Verify, etc.)
• Follow-up on all outstanding new hire paperwork.

Compliance

• Assist management with HR Audits. Maintain tracking systems to ensure all audits are completed timely and accurate. Assist with department LOA procedures and processes.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading
• and editing written information to ensure accuracy and completeness.

Assists Management

• Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools
• and systems.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Communications and Relations

• Respond to questions, requests, and concerns from employees and management regarding company and Human
• Resources programs, policies and guidelines.
• Inform Human Resources management of issues related to employee relations within the division or property.

Hiring - New Employees

• Create new employee personnel file.

Administration

• Maintain confidentiality and security of employee and property records, files, and information.
• Answer phone calls and record messages.
• Create and maintain filing systems.
• Create and type office correspondence using computer.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, reference checks,
• Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Interpersonal Skills
• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• Communication
• Listening
• Telephone Etiquette Skills
• Applied Reading
• English Language Proficiency
• Writing

Personal Attributes

• Positive Demeanor
• Dependability
• Integrity
• Initiative
• Presentation
• Adaptability/Flexibility
• Stress Tolerance

Organization

• Multi-Tasking
• Time Management
• Detail Orientation
• Planning and Organizing

Computer Skills

• Microsoft Office Skills

Administration

• Maintaining Confidentiality
• Filing

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

go to method of application »

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Reservation Services

• Verify all reservation information with callers to ensure accuracy.
• Accommodate and document special requests in an accurate and efficient manner.
• Determine the most appropriate room type to meet guest requirements and maximize room rate.
• Explain guarantee and cancellation policies to callers.
• Describe room accommodations and benefit feature sale amenities to guests.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
• Follow “up selling” techniques and sales strategies in order to maximize property revenue.
• Identify repeat guests using appropriate codes.

Reservation Processing

• Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
• Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
• Verify availability of room type, rate, and occupancy before confirming any reservations.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Guest Relations

• Follow proper escalation procedures when addressing guest concerns.

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Customer Service Orientation
• Interpersonal Skills
• Team Work
• Diversity Relations

Communications

• Telephone Etiquette Skills
• English Language Proficiency
• Listening
• Communication
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor

Sales

• Typing

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

No related work experience is required

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

go to method of application »

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for Front Office Staff.
• Administers the performance appraisal process for direct report managers.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Guest Services - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions.
  • Financial Procedures - Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including cash, credit cards, personal checks, traveler checks, regional and national promotions, coupons, gift certificates/cards, city ledgers or store credit as well as knowledge of laws and regulations regarding the selling of restricted items (e.g., over-the-counter medications, alcohol, and tobacco products). This includes knowledge of necessary security checks (e.g., verifying identification) required for various payment methods and local financial regulation (e.g., anti-money laundry, exchange rates, etc.)
  • Payment Process - Knowledge of policies and procedures involved in managing and processing different types of sales transactions and payment methods including credit cards approval and declines, personal checks, traveler checks, coupons, gift certificates/cards, e-certificates for Marriott Rewards program, wholesaler vouchers, and direct bills. This includes knowledge of necessary security checks (e.g., verifying identification) for various payment methods.
  • Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management.
  • Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

go to method of application »

Function

Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures.

Required Experience & Qualifications

• A valid code 08 Drivers license with at least 2 years driving experience
• 2 years’ working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable
• Hospitality qualification advantageous
• Well versed in the English language, both verbal and written
• People centric with a strong focus on the Guest experience
• Ability to perform physically challenging tasks
• Maintain a neat and well-groomed appearance at all times
• Professional telephone and communication etiquette
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Ability to work within a pressurized environment
• Required to work rostered shifts and irregular hours as per operational requirements
• Available to work weekends and Public holidays as per operational requirements

Key Responsibilities

• Report directly to the Concierge Manager
• Ensure the highest standards of service throughout the hotel
• Assist within the department as required.
• Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
• Escort guest in to the Hotel at all time when and introduce guest to the front desk.
• Ensure guest receives his/her luggage in a timeous manner to room.
• Partake in the daily RunWestin which includes taking Guests on a 5km and or 10km run as and when required
• Ensure guest cars are valet parked on request.
• Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
• Report whereabouts to the Supervisor on shift.
• Answer telephone within 3 rings using the appropriate telephone etiquette.
• Ensure that the driveway / lobby area is always clean and attended to.
• To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

go to method of application »

Function

We are recruiting for an Assistant Back of House Manager to join our team. Reporting directly to the BOH Manager, the successful incumbent will be responsible for overseeing the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and associate satisfaction while maintaining the operating budget in accordance with Marriott International Policies and Procedures

What We Offer

• Market related salary
• Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
• Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
• On Property Café
• Medical Aid Company
• Provident Fund Company Benefits
• Associate Uniform and Laundry service thereof
• Employee Well-being Programme
• Staff Transport

Required Experience & Qualifications

• Professional and pleasant disposition
• 4 – 5 years supervisory experience in a similar role in a 5 star Hotel
• Computer literate
• Matric or equivalent
• Strong administration skills – payroll compilation and input, staff rostering, in house training, conducting performance appraisal and financial budget control.
• Attention to detail pertaining to area of responsibility
• Strong leadership and interpersonal skills essential.
• Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
• Strong and effective communication, problem solving and decision making skills at all levels essential
• Proven excellent and conflict management skills
• Effective planning, assigning and delegations of tasks to meet deadlines.
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Maintain a neat, clean and well-groomed appearance as per company standards
• Ensure that the standards of service excellence and guest satisfaction are met and maintained

Key Responsibilities

Dishwashers

• Regularly check Chemicals
• Make sure dishwashers are cleaned & sanitized
• Make sure dishwashers are maintained in working order

Floors/Walls & Tiles

• Ensure hygiene standards are maintained
• Report all defects to Maintenance for repairs

Storage areas

• Ensure good housekeeping
• Ensure correct storage of OE to minimize breakages

Chemicals

• Ensure the chemicals are available
• Ensure that chemicals are used in the correct way
• Ensure the safe storage of chemical

Refuse & Bins

• Ensure the regular removal of waste to maintain good hygiene

Fridges

• Oversee the regular cleaning of fridges by Chefs/Stewards

Cleaning Equipment

• The following equipment needs to be checked regularly to make sure that they are cleaned and maintained in the correct way
• Chip fryer& tilting pan, Spektank
• Plate warmers ,Flat tops/Salamanders/Grills
• Cutting boards, Trolleys
• Faulty equipment needs to be reported to Maintenance in order to ensure staff safety

Station and Function set up

• Oversee the preparation of clean plates and equipment
• Prepare function serving areas
• Assist chefs with functions

Maintenance

• Report all defects to Maintenance Dept.
• Ensure the correct use and storage of equipment

Managing Day-to-Day Operations

• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Schedules events, programs, and activities, as well as the work of others.
• Monitors the inflow of ordered materials and the maintenance of current materials.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Assists with an effective dish room equipment repair and maintenance program.
• Conducts china, glass and silver inventories.
• Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
• Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.
• Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria.
• Ensures compliance with all Food & Beverage policies, standards and procedures.
• Ensures compliance with all applicable laws and regulations.
• Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
• Inspects food holding and transport equipment and maintains in working order.
• Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.
• Operates and maintains all department equipment and reports malfunctions.
• Performs all duties of utility associates as necessary.
• Purchases appropriate supplies and manage inventories according to budget.
• Supervises dish room shift operations.
• Knows and implements brand’s Safety Standards.
• Perform other duties as and when required.

go to method of application »

POSITION SUMMARY

Directly reporting to the HR Operations/L&D Manager, the successful incumbent will be expected to perform day to day duties in the HR generalist and L&D function. The HR Officer is to ensure compliance with applicable laws and regulations in accordance with Marriott International policies and procedures.

What we offer

• Market related salary
• Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
• Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
• On Property Café
• Medical Aid Company Benefit
• Provident Fund Company Benefit
• Associate Uniform and Laundry service thereof
• Employee Well-being Programme
• Staff Transport

Key Duties and responsibilities:

• Assist and support departmental leaders with new hire onboarding and induction schedule.
• Serve as a secondary SDF, capturing and maintaining accuracy of data on the CATHSETA CIMS Portal.
• Monitoring online, internal and external training completion.
• Coordinate internal, external and Marriott International training interventions. Prepare for training classes (e.g., materials, setup classes, breakdown classes).
• Conduct Training session as required ( i.e. Company Induction)
• Assist associates with accessing online training portals
• Assisting with Co-ordination of the Associate Relations Committee (Skills and EE Committee)
• Assist with preparation and completion of internal audits, WSP & ATR, annual BBBEE audit
• Conduct the end to end recruitment process for all Hotel Interns.
• Co-ordinate and partake in Takecare activities
• Assist in monitoring/tracking employee relations issues including resolution and follow-up.
• Assist and support management and the leadership team with handling and resolving Human Resources issues.
• Monitor all hiring and recruitment processes for compliance with all local, laws and company policies and standards.
• Inform Human Resources management of issues related to employee relations.
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
• Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs.
• Review and ensure accurate maintenance of all employee records and files (e.g., interview documents).
• Assist in logistics, administration, and scheduling of annual employee surveys.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Maintain confidentiality of proprietary information.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Required Experience & Qualifications

• Matric
• Human Resources Qualification
• Minimum of 2-3 years’ generalist and work experience in hospitality environment
• Experience in Learning and Development advantageous
• Good understanding of South African labour legislation (i.e. LRA,BCEA,EEA,SDA)
• Strong planning, organizing and administrative skills
• Effective business partnering with stakeholder/management and associates
• Advanced proficiency in Microsoft packages essential
• Strong interpersonal skills, effective communication and email etiquette
• Excellent active listening, negotiation and presentation skills
• People oriented and results driven
• Ability to work without supervision and meet deadlines

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.