Latest Recruitment at BCX

Core Description

• Manage the customers Hardware IT Assets
• Ensure all related Systems are updated with asset movement as per calls logged
• Provide related Asset Reporting
• Attend to customer escalations
• Deliver against the Customer Specific Asset Management Processes and Procedures
• Action on exception reporting and ensure corrective updates to the Hardware Asset database
• Action on escalations and provide prompt feedback
• Manage the Store Rooms and control stock movement in and out.
• Perform in-Scope Contract Management Services

Key Deliverables / Primary Functions

• Support the End-End Asset life-cycle IT Asset process through continuous updates to the status of the Hardware Assets as changes are affected
• Assist with the population & maintenance of the Hardware database
• Assist in internal Hardware Database verification exercises and action on exceptions
• Assist in audit exercises to confirm asset database accuracy
• Deliver against the Customer Specific Asset Management Processes and Procedures
• Manage the in-scope Hardware assets in the customer environment
• Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
• Action on Exception reporting and ensure corrective updates to the Hardware Asset database
• Provide daily/weekly/monthly reports as defined to the ITAM manager
• Action on escalations and provide prompt feedback
• Ensure data accuracy and integrity within the Asset database
• Perform specific IMACDE activities ensuring data accuracy and integrity
• Action on calls assigned and update the ITSM system
• Attend to escalations and ensure all calls assigned are attended to
• Perform data quality updates to ensure data integrity
• Manage customer expectations through continuous feedback on the call status
• Perform Periodic Stores audits and identify/correct any discrepancies
• Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to
• Perform Contract Management services to ensure that the start and end-dates of license contracts are updated in Flexera
• Facilitate the Contract renewal process by interlocking with the applicable business owner and licensing vendors.
• Provide applicable Contract Management reporting as required to effectively manage the Contract Management Service

Functional Skills

• Planning and Organising
• Problem solving
• Reporting
• Quality Management

Behavioural Competencies

• Delivering Results
• Communication and Impact
• Meeting customer expectations
• Job Match Rating
• Teamwork
• Handling Pressure

Qualifications

Grade 12 (NQF 4) with Relevant administrative certification

Experience

• 1-3 Years ITAM experience
• Certifications / Professional Registration
• ITIL v3 Operations will be an advantage

Special Requirements/ Employment Condition

Valid Drivers license

Work Characteristics

Office based/ Work from Home Based

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Core Description

Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports. 

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes 
•  Monitor and control the network to ensure its day to day stability 
•  Manage problems and assist with support functions 
• Contribute to the research and assessment of new technologies as well as customer needs 
• Monitor service levels and contribute to the development of standards and specifications 
•  Test systems and keep records of technical details on network design, implementation plans and capital 

projects 

• Support users and support staff 
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete) 
•  Provide network administration and support 
• Integrate systems 

Functional Skills

• In-Depth Knowledge Of Networks & Communication Systems and Technology
• ITIL Principles
• Good Understanding of Processes and Procedures
• Work Instructions

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 4: Grade 12
• OR NQF 5: 1-2 year Certificate/ Diploma

Experience

• 2 years relevant experience; experience in CISCO 

Networking preferred 

Certifications / Professional Registration

ITIL Foundation

CCIE (Cisco Certified Internetworking Expert)

• ITIL
• CCNA

Special Requirements/ Employment Condition

• Valid Drivers license
• Ability to cope under pressure
• Ability to be on standby/ work overtime
• Ability to work shifts

Work Characteristics

Billable

Client Based Position

WFA /Office Based