Latest Openings at Ignition Group

Description

Key Responsibilities:

• Maintain website health
• Drive organic visibility through ensuring SEO technical activity
• Implement and manage content strategy, in line with SEO strategy, to improve organic visibility
• Content and product updates
• Ensure analytics infrastructure is developed and maintained
• Gather insights for use in marketing campaigns
• Continuously assess and improve user journeys
• Ensure landing environments are optimized for specific outcomes
• Work with Business Unit Heads to ensure site is optimized for required lead volume and lead quality

Requirements

Educational Requirements:

• Diploma/ Degree in Marketing or relevant field

Experience:

• Min 3 Year experience in website management, SEO and analytics.

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Description

Primary Purpose:

• Ensure smooth operations and efficient communication within the sales and marketing departments by managing schedules, data, and administrative tasks. Assist in the creation, organization, and execution of marketing efforts to promote products or services and reach target audiences effectively. Aid the sales team in generating leads, preparing presentations, and tracking sales metrics to facilitate customer acquisition and achieve sales targets.

Key roles and responsibilities:

Administrative Support

• Coordinate sales
• Manage
• Assist in the preparation of sales presentations and proposals.
• Monitor and track sales and marketing metrics against the Retail recipe, including Sim activations, rate of sale, voucher redemptions, deal & marketing compliance against the Retail recipe which may change from time to time, and campaign effectiveness.
• Provide administrative support to the sales team, including new Promoter onboarding including all documentation submission to HR, stock control of airtime vouchers & sim cards within the Retail environment.
• Maintain and update general employee files, including personnel records, training documentation, and daily performance evaluations.
• Facilitate termination processes for promoters.
• Assist with compiling payment schedules for promoters for submission to payroll.

Marketing Support

• Assist in the creation, ordering, stock control and distribution of marketing materials, including brochures, flyers, sim cards, vouchers and digital content.
• Assist in the organization and execution of marketing campaigns and promotional activities.

Sales Support

• Assist in the preparation of sales presentations and proposals.
• Monitor and track sales and marketing metrics against the Retail recipe, including Sim activations, rate of sale, voucher redemptions, deal & marketing compliance against the Retail recipe which may change from time to time, and campaign effectiveness.
• Responsible for the creation & deployment of weekly deal leaflets for the Retail channel.
• Collaborate with the sales teams to develop strategies for customer acquisition.
• Collaborate with the Journey Team to ensure customer journeys pertinent to the Retail channel are in place and working as they should.
• Ensure that Partner airtime wallets are consistently within predetermined thresholds.
• Ensure predetermined daily deliberate actions are completed daily and timeously.
• Produce a daily update on deal & marketing compliance for each Retail store and distribute this update to leadership team daily.
• Deliberately perform daily tests to ensure all platforms and functionalities work as they should
• Raise any challenges in terms of area of responsibility immediately with upline
• Daily communication with Promoters in the Retail channel to ensure attendance, dress code, deals in store & marketing material in store meet criteria as determined by the Retail recipe which may change from time to time and may vary between the different brands.

Requirements:

Knowledge, skills and attributes:

• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently as well as part of a team.
• Knowledge of marketing principles and practices is a plus.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.
• Positive attitude and willingness to learn and grow in the role.
• Ability to prioritize work to optimise results.

Education and training:

• Matric
• Bachelor's degree in marketing, business administration, or a related field (advantage).
• Own car is a must.

Experience:

• Proven experience in a similar role, preferably in a sales or marketing environment.

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Description

The detail:

Key Focus and Duties:

Dialler Support and Management

• Cleaning and loading the data onto the dialler.
• Manage a team of dialler Administrators to ensure efficiency and productivity.
• Reviewing previous days performance to make recommendations on and agreeing, communicating, and delivering dialling plan for the day.
• Reporting dialler issues to relevant stakeholders and following through to resolution.
• Optimise resource and KPI achievement through monitoring and managing real time adherence.

Contact Strategies

• Review dialler set up and performance on an on-going basis to make recommendations on changes to contact strategies to drive improvements in contact rates and operational performance.
• Manage dialler throughout the day to deliver key dialler metrics and adherence to regulatory bodies.
• Develop and use operational reports to drive fact-based decisions on operational performance and process initiatives.

File Penetration and Dialler Metrics

• Min 99% attempts on all leads received.
• Avg attempts per lead 5.
• Connect to dial 50%
• RPC to unique lead 50%

Operational Relationship Management

• Delivering data performance KPI’s.
• Identify, communicate, and implement actions to address any risks to delivery of data/dialler targets.
• Support operations with insights on agent performance deviances to expectations.
• Track and communicate benefits of changes and initiatives implemented.

Experience, Knowledge, Skills and Attributes Required:

• Strong analytical and quantitative skills.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Able to demonstrate strong communication skills to multiple stakeholders and levels.
• Self-motivated and able to work effectively on your own and as part of a team.
• Strong sense of ownership, a starter finisher that is passionate about delivering.
• Able to identify process efficiencies and use initiative to drive change.

Requirements

We’d love to hear from you if...

• You have a Matric Qualification?
• 3-5 years' Experience as a Dialler Analyst?
• Minimum of 2 years’ experience in the interpretation of call centre analysis.
• Knowledge of contact centre systems and processes.
• Experience in running and completing projects to completion.
• Ability to consolidate and analyse information to identify creative new ways of working and innovative solutions to problem.
• Ability to package ideas and results in a logical, understandable, and compelling way for both technical and non-technical audiences.

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Role and responsibilities : 

• The purpose of a Collections Agent is to reduce the number and value of arrear accounts whilst maintaining client service standards and retain existing clients, as well as: 

Client Engagement :

• Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients.
• Continuously striving to improve the targets set within the department.
• Displaying an understanding of conflict by effectively using conflict-handling techniques.
• Adherence to scripts (opening, content and close).
• Resolving client queries within the prescribed turnaround times.
• Ensuring timeous referrals of escalation of arrangements outside of mandate to management. 

Data Capturing : 

• Proactively assessing work processes in order to recommend efficiencies.
• Accurately capturing updated contact information from the client.
• Ensuring productivity requirement targets are always met in line with processes and policy and procedures.

Contract : 

• 3 month temp contract

Working hours :

• Mon  - Fri : Scheduled shifts from 08:30am - 18:00pm
• Saturday : 09:00am - 13:00pm

Requirements : 

• Matric/ Grade 12 
• Minimum of 6 months contact centre customer service / collections experience. 
• Microsoft Excel skills. (advantageous)

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Description

The Head of Finance - Product is accountable for the functioning and management of the Product group finance function with primary responsibilities for financial reporting, budgeting, forecast collation, income tax compliance management, external auditor liaison and treasury.

Responsibilities:

Financial Reporting

• Ensure timeous, accurate and complete financial reporting.
• Work closely with the Commercial finance function to deliver accurate insights, drive revenue growth and accurate forecasting.

Budgeting

• Produce budget for consolidation and submission to the Board of Directors, comprising income statements,balance sheet and cash flow statements.

Forecast collation

• Provide timeous forecast financial results on a continuous forward 12 month basis.
• Provide insight and analysis on the rolling 12 month forecast with key emphasis on EBITDA and cash generation for the business unit.

Income Tax compliance

• Responsible for income tax submissions.
• Key liaison with SARS in respect to tax matters.

External auditor liaison

• Key liaison with external audit.
• Drive external audit deliverables so as to ensure timeous external audit completion.
• Project manage operational finance deliverables to auditors.

Treasury

• Take responsibility for treasury and forecast cash generation.
• Optimise cash position with detailed and rigorous cashcollection strategies and accounts payable management.

People management and leadership

• Provide leadership and manage a team of individuals in achieving the departmental objectives.

Requirements

Knowledge, skills and attributes:

• Creative, strategic, and financial acumen coupled with strong business intellect necessary for taking the business to the next level.
• Ability to influence and motivate others to maximise their efforts towards achieving the company’s business purpose.
• Demonstrate business acumen, finance expertise and strategic planning skills.
• Visionary leader who demonstrates the ability to interface and maintain effective working relationships with all departments.
• Proven management skills.
• Ability to collaborate with executives at a strategic and tactical level.
• Deep understanding of regulation, coupled with an understanding of cost and revenue, capital allocation, and stakeholder issues.
• In-depth understanding of performance reporting and financial / budgeting processes.

Education and training:

• Degree in business, e.g., Bcom (Accounting), Economics, Business Administration, etc.
• Chartered Accountant registration.

Experience:

• At least 10 years' experience in the finance industry and managing a team in a dynamic and highly competitive environment.
• Experience in a senior financial leadership role in a company with complex financial modelling.
• Demonstrated ability and experience advising and influencing executives, providing insights that lead to key decision making within the business.
• Substantial experience in leadership and an ability to motivate and promote professional development of a cross-functional team.

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The Role:

• Act in accordance with the principals of TCF
• Adhering to and maintaining processes, scripts, and standard operating procedures
• Following Instructions
• Develop strategies and recommendations to improve customer experience
• Objection handling
• Vetting client information to ensure successful activation
• Customer onboarding with functional and technical policy detail with a focus on value delivery
• Action all client requests
• Handle client queries
• Handle client complaints
• Ensure that claims are dealt with quickly and efficiently
• Meet customer expectations
• Fraud detection
• Administration of data

Requirements:

• Matric is essential
• RE qualification is essential
• FAIS accredited qualification is essential
• Relevant Diploma / B Degree would be advantageous
• Proficient in Freshdesk
• Proficient in Microsoft Office
• Knowledge of Exergy system would be advantageous

Experience:

• Minimum 5 years’ experience in a call centre environment
• Minimum 5 years’ experience in claims environment.
• Minimum 2 – 5 years’ supervisory and / or management experience

Skills:

• Excellent communication skills (both verbal and written)
• Excellent telephone skills
• Excellent administration skills
• Excellent conflict handling skills
• Attention to detail
• Experience in workflow management
• Computer literate: competent knowledge of MS Office and Freshdesk.
• Ability to adapt and respond to change quickly
• Ability to manage time and prioritise
• Ability to work under pressure
• Analytical
• Accuracy of work
• Be a team player
• Be self-motivated, pro-active and disciplined
• Dynamic and energetic
• Planning and organising
• Results driven
• Takes ownership and be accountable