Latest Openings at Cape Union Mart

KEY RESPONSIBILITIES

• Expert in above processes and systems with the ability to identify areas of need, and build a strong team to strengthen IT’s partnership with the business
• Strengthen relationships with external vendors and service providers, ensuring they align with the company's values and objectives. Establish clear expectations, SLAs, and standard operating procedures to enhance partnership effectiveness.
• Manage enhancements from requirements gathering to implementation and go live
• Collaborate with key stakeholders to develop a comprehensive IT roadmap aligned with business objectives, including identification of new technologies and solutions that can drive innovation and improve operational efficiency.
• Lead the implementation and adoption of new retail and logistics applications, ensuring seamless integration with existing systems and processes. Develop and execute change management strategies to facilitate smooth transitions for end-users.
• Monitor industry trends and innovations which will help to elevate our solutions and strategy
• Create a high-performing team by attracting, developing, and retaining top talent. Foster a culture of continuous learning, mentorship, and professional growth within the department.
• Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity
• Excellent verbal and written communication including strong presentation and group speaking skills
• Understand process steps and data flows end to end across involved systems
• Excellent organisational and project management skills
• Excellent analytical skills – ability to manage complex systems architecture
• Ensure systems and services are performing optimally
• Must have a desire to learn new business operations

SYSTEMS MANAGEMENT

• Deep understanding of data and messages between systems
• Validate and align process and system changes with stakeholders
• Provide support for issues arising in systems
• Analyse and propose improvements in processes, methods, and tools for areas of responsibility
• Leads a team to identify, document, and communicate opportunities and their potential improvements related to processes, technology and people areas
• Shares information cross-functionally to improve workflow processes
• Responsible for on-time delivery and overall quality of deliverables

PARTNER MANAGEMENT

• Establish and document Standard Operating Procedures with the external service providers
• Define support strategy and manage SLAs with service providers
• Prepare and conduct quarterly partner reviews

EXPERIENCE

Beneficial areas of knowledge and expertise for this role:

• Bachelor’s degree in Computer Science or Business
• 5+ years of experience in Oracle or similar
• 5+ years of experience in a functional senior IT managerial role
• Retail experience is critical to this role
• Experience or understanding of end-to-end multi-channel processes
• Strong knowledge of the Oracle technical system architecture
• Demonstrate high level analytical and problem-solving skills
• Proven project management skills
• The ability to lead and inspire a team, cultivate collaboration, and effectively manage relationships with internal stakeholders and external business partners.
• Experience in Agile methodologies
• Strong communication skills (verbal and written)

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Duties and Responsibilities: 

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
• To deliver exceptional customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop, and hold people accountable appropriately. 
• Align team members to Company culture and create fun.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability
• Delivering results and meeting customer expectations
• Follow instructions and procedures.
• Leading and supervising
• Achieving personal work goals and objectives

Minimum Requirements: 

• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Experience: 

• Minimum of 5 years’ Store Management experience
• Minimum of 8 years' Retail experience 
• Experience in working in a large retail store with a turnover of more than R 20 million per annum.

go to method of application »

Job Description

Duties and Responsibilities: 

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement. 

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

go to method of application »

Position Overview:

The Technical Business Analyst will play a critical role in bridging the gap between business needs and technical solutions within the IT Division. This individual will collaborate with various stakeholders to understand requirements, document processes, and provide valuable insights to drive efficient and effective technology solutions.

Responsibilities:

• Collaborate with business stakeholders, IT teams, and vendors to gather and document business requirements, ensuring a clear understanding of objectives.
• Analyse and define complex business processes, identifying opportunities for process improvements and technology enhancements.
• Translate business requirements into detailed technical specifications for development teams, ensuring alignment with business objectives.
• Create functional specifications, user stories, use cases, and process flow diagrams to facilitate clear communication between business and technical teams.
• Participate in project planning, estimation, and resource allocation, ensuring projects are delivered on time and within scope.
• Act as a liaison between business stakeholders and technical teams, providing guidance and support throughout the development lifecycle.
• Conduct thorough requirement reviews to identify potential issues, conflicts, and dependencies, and propose viable solutions.
• Collaborate with QA teams to validate that delivered solutions meet business requirements and perform user acceptance testing when necessary.
• Assist in data analysis and reporting, identifying trends and insights to inform strategic decision-making.
• Stay current with industry trends, best practices, and emerging technologies relevant to the retail and IT sectors.

Requirements:

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience (3-5 years) as a Technical Business Analyst in a complex IT environment, preferably within the retail industry.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
• Proficiency in documenting requirements, functional specifications, process flows, and user stories.
• Familiarity with Agile methodologies and project management principles.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Experience with data analysis and reporting tools.
• Knowledge of retail business processes, preferably within the outdoor and apparel sector, is advantageous.
• Ability to work independently, manage multiple priorities, and adapt to changing project requirements.

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Duties and Responsibilities:

• Contribute to achieving Turnover, GP & Stock budgets and other KPI’s.
• Post Seasonal analysis, Strategic Planning, Range & Assortment Planning.
• Budgeting and forecasting in order to maximize sales and profitability.
• Stock control and distribution whereby you ensure that the product assortments, volumes and store & product attributes are maximized.
• Raising of orders and submitting consolidations
• Liaising effectively with stores, suppliers, customers, shipping and marketing

Knowledge, Experience & Qualifications Required

• 5 years’ experience as a Merchandise Planner or Junior /assistant planner within a retail environment
• Previous in Homeware would be beneficial.
• Matric & Graduate qualification in a related field
• Microsoft Office proficiency
• Reporting systems
• Proficiency in Enterprise Planning

Job Related Competencies

• A passion for keeping up to date with product trends
• Good articulation with excellent English written & verbal communication skills
• Sound numerical, analytical thinking & logical problem-solving skills
• Strong merchant, trader and commercial mentality
• A Team Collaborator with strong strategic and forward thinking
• Strong planning, organizing, administrating and coordinating skills
• Ability to work independently, self-lead and use initiative
• Methodical, detail-orientated and accurate
• Deadline and outcomes focused
• Resilient and tenacious in a pressurized, fast-paced and ever-changing environment
• Ability to resolve conflict
• Ability to build and maintain relationships with all levels of the organization
• An eagerness to learn

go to method of application »

Duties and Responsibilities: 

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
• To deliver exceptional customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop, and hold people accountable appropriately. 
• Align team members to Company culture and create fun.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability
• Delivering results and meeting customer expectations
• Follow instructions and procedures.
• Leading and supervising
• Achieving personal work goals and objectives

Minimum Requirements: 

• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Experience: 

• Minimum of 5 years’ Store Management experience
• Minimum of 8 years' Retail experience 
• Experience in working in a large retail store with a turnover of more than R 20 million per annum.

go to method of application »

Duties and Responsibilities: 

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement. 

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

go to method of application »

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Duties and Responsibilities: 

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement. 

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

go to method of application »

Requirements    

• NQF 6 (Diploma) in Logistics and Supply Chain Management
• Available to start as soon as possible
• You require practical work experience as part of your N-qualification practical assessment.
• You are a South African citizen and reside in the Western Cape
• Drivers License (Code 8) preferably

Why should you apply?

• You will acquire skills and work experience that will make you more marketable to future employers.
• You get contactable references on your CV.
• You will have career awareness exposure to assist you to make informed career choices together with a network to support and guide you.
• A Stipend will be paid in line with SETA guidelines.
• Applicants are requested to attach the following documents to their profile:

Your Curriculum Vitae

• Your Identity document (ID)
• Your Qualification (academic results from the academic institution)

go to method of application »

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)