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WHO WE ARE
G4S is the world’s leading international security solutions group, and the largest provider of integrated security solutions in South Africa.
Offering far more than commodity products and services designed for security, G4S harnesses the power of technology to offer customers end-to-end security and cash solutions.
In South Africa, w...
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JOB INTRODUCTION:
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for Investigator (Risk & Security Operations Officer) based at our operations in Krugersdorp, South Africa.
Reporting to the National Investigations Manager, the successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Investigator (Risk & Security Operations Officer) plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation
ROLE RESPONSIBILITY:
Effective investigation within the company and in compliance with legislation and company policy
- The accurate and efficient investigation all incidents / allegations of criminal activity involving G4S customers and employees
- The accurate and efficient investigation all accidents resulting in injury, damage or loss involving G4S employees
- Compile case dockets for each investigation, recording all relevant information, witnesses and securing evidence required for a criminal prosecution, disciplinary process or liability claim.
- Identify and recruit informers, to ensure effective information gathering within the region regarding criminal activity impacting on G4S customers.
- Provide appropriate assistance to SAPS officials to ensure criminal prosecution of cases investigated on behalf of G4S customers.
- Assist with customer meetings on investigations
- Maintain te progress and update dockets on the Incident Database until finalized
- Exploit security and intelligence opportunities to develop innovative, quality and cost effective improvements including participation in the identification of suitable technology/equipment and services
- Ensure that all assets including assets of monetary value that was lost during criminal activities and recover Firearms from South AFrican Police in cases that have been concluded
Audit and Risk Assessment
- Manage all relevant Security Audits, ash Audits and Surveillance Audits
- Manage and follow-up on findings and recommendations
- Conduct Security Audits on a regular basis and ensuring that all findings and recommendations are completed
- Manage the distribution of findings/recommendations
- Ensure that the Group Security Audits are followed up on
- Analyzing risks as well as identifying, describing and estimating the risks affect the business
- Comparing estimated risks with criteria established by the organisation such as costs, legal requirements and environmental factors and evaluating the organisations previous handling of risks
- Oversee all aspects of security, including but not limited to alarms, access control, CCTV, police liaison perimeter control, fraud and internal movement
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification
- Matric / Grade 12
- Relevant Diploma or Degree in Policing or Risk Management prefered
Experience
- Minimum of 3 years relevant investigations background with experience and knowledge in all field of Security and Investigation procedures
- Demonstrated ability to manage investigations and attend to crime scenes
- Previous experience in implementing security measures and follow up on compliance of procedures
- Experience in Security Audits and Security risk surveys
Skills and Attributes
- Computer Literacy
- Docket investigation and reporting
- Ability to work both independently and in a team
- Ability to work under pressure and towards deadlines
- Good communication skills – both oral and written
- Strong surveillance and risk analysis
- Administration – ability in keeping accurate records and reports
- Self-disciplined
- Quick decision making ability
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Job Description
The Branch Security Officer would be assisting the Branch Manager by maintaining effective branch security and ensuring that standard security operating procedures are adhered to by all relevant staff.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Security plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
ROLE RESPONSIBILITY:
To assist the Branch Manager by maintaining effective branch security and ensuring that standard security operating procedures are adhered to by all relevant staff
Responsible and accountable for effective Branch Security
- Conduct a comprehensive risk assessment of the customers area
- Conduct regular branch evaluations minimum requirement once a month
- Conduct regular checks of all security equipment (record in relevant register – daily, weekly and monthly)
- Daily testing of all alarm systems. Conduct full checks once a week on alarm system to ensure that they are in good working condition in conjunction with National Control Centre and alarm monitoring company.
- Complete necessary fault report once received full report from National Control Centre
- Control key holder responsibilities at all times with Tactical Support Officer
- Control effective and efficient Access Control procedures and Property Protection
- Manage the safety procedures of the payouts.
- Conduct site surveys on the premises of new customers, large payroll customers and customers with large cash movements to ascertain the safety of delivery and pick up points and make an assessment of the premises.
- Obtain information of necessary documentation from customers in the result of an incident or cash loss.
- Report after an investigation into all cash losses and where and where cash losses are less than R1000 , submit all relevant details (CCTV Footage and relevant paper work) to the Group Security Department within 24hrs.
- Assist in any investigation within a branch that may deem to be necessary from time to time ie departmental or criminal in nature
- Control the scene and take immediate action for robberies. Do not communicate any information to media.
- Investigate all E-Viper overrides done by TSOs
Reports and Registers
- Conduct branch evaluation security reports on a monthly basis for Branch Management information
- Compile in conjunction with Branch Manager a priority list for all approved security recommendations
- Manage firearms register to ensure that the firearm register is up to date for recording all movements on firearms
- Control stock on a register for ammunition register
- Control equipment Register
- Control ID card register
- Control Visitors card register
- Manage the recording of cash recovered from theft or robbery
- Manage the reports from vehicle technology in respect of vehicle security checks
- Manage the planning and forecasting of 3 month road checks
- Manage all stained note administration
- Manage all client and branch spare keys
Implement and evaluate security operating procedure
- Monitor alarm reaction instructions and ensure that they are current. Communicate to Tactical Support Officers to ensure that they are in place and understood
- Ensure that contact number and address for standby officer is placed in the control room
- Implement and initiate alarm reaction procedures
- Manage the Procedure of incident reporting in the Motor Vehicle accidents procedure
Control and maintenance of equipment
- Ensure the fire-fighting equipment is in place at the branch and that this equipment is maintained and serviced to acceptable standards (at least once a year)
- Control daily checks of Bulk vehicles used for banking and ensure that the daily limits of the vehicle are not exceeded.
- Ensure that all security equipment is serviceable at all times.
Management and Supervision of staff
- Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to security equipment and procedures)
- Supervise T.S.O.’s and ensure that all job functions are correctly carried out, report back on findings
- Supervise the overall security of road operations and adherence to all standing orders in respect of operational systems, box drills and defensive procedures (Vehicle loading, Vehicle movement, Operational drills, Banking hall and 3rd men operations, Radio procedures, Emergency procedures)
- Plan effective utilization of armed escorts in conjunction with Branch Manager(When required)
- Assume necessary responsibilities as branch manager in the absence of branch management in line with previous capabilities.
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Requirement:
- Grade 12
- Drivers License
- PDP License
- PSIRA Grade B and CIT
Knowledge:
- Knowledge of G4S standard operating procedures
- South African security legislation
- G4S Operational Security Policy and procedures
- G4S HR Policy and procedures
Skills:
- Computer literate - ability to work on Excel, MS Outlook, Word
- Communication (written and verbal)
- Strong risk management and investigations skills
- Report writing skills
Attributes:
- Awareness of the market
- Delivering strategy
- Driving change
- Leading People
- Delivering Performance
- Working with Complexity
- Managing Professionally
- Customer thinking
- Collaborating and Co-operating
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ROLE RESPONSIBILITY:
Effective management of the branch financial performance
- Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate
- Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize the life of the asset.
- Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing all internal and external reconciliation procedures and policies.
- Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
- Initiate cost savings and controls and Gross Margin Management
- Direct Wage control
- Overheads control
- Overtime cost control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimized
Effective management and deployment of employees within the branch
Effective Labour and Organisation
- Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation
- Proper allocation of staff to positions and structure
- Set and agree on objectives and performance standards with staff, including the understanding of policy and procedures
- Monitor and manage performance and provide feedback
- Apply consistent and fair disciplinary action in line with legislation
- Oversight of employee records, ensuring that all relevant and required documentation is on file
Training/ Development
- Succession Planning and Employment Equity
- Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
- Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements
Leadership
- Monitor, manage and address staff motivation levels
- Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Hold branch management team meetings and communicate to all branch staff through those briefings
Effective management of operations
Client retention and customer service levels
- Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
- Maintain all customer SLAs and address deficiencies
- Undertake regular and consistent customer visit and assess service of delivery
- Monitor customer service levels
Operation management – adherence to operation standards
- Review and remediate audit results and operational matrix
- Effective management of the branch fleet
- Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks
Shared Best Practice
- Investigate, share and implement Best Practice from other branches
Compliance
- Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained
- Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC)
- Perform regular audits for self-assessment to ensure conformance to Group standards
Effective Security and Risk Management for the branch
- Adhere to group and company standards on risk and security mitigation and control on the following areas:
- Maximum vehicle loads and values
- Armed employees
- Branch security
- CPCs
- Radios
- Health and Safety and fire drills
- Systems
- Attacks/emergencies
- Vault and Float limits
Effective management of business development function
Business development
- Identifying new business opportunities in the branch’s sphere of operations,
- Monitor and assess the market environment in terms of competitors and current customers.
- Ensure that all new quotes are done at profitable margins
Customer needs analysis
- Up-sell of products and new services in line with customers' needs and risks.
Company image and brand
- Ensure all vehicles are correctly branded and maintained to improve company image and market share.
- Oversight and management of employee discipline
- Adhere to all company brand guidelines
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/ region/ national safety plans for each year.
- Participate in safety forums created by the company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/ committee/ representative/ management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification
- Matric
- 3 year tertiary qualification (relevant qualification in general management recommended)
Experience
- Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
- Minimum of 3 to 5 years' management experience
- Business acumen - sound understanding of financial information (Profit and Loss Statement)
- Proven experience in Customer Relationship Management
Skills and Attributes
- Strong operations and people management skills
- Leading people
- Managing Conflict
- Communication (Written and Verbal)
- Negotiation
- Driving change
- Delivery strategy
- Delivering objectives
- Awareness of the market environment
go to method of application »
ROLE RESPONSIBILITY:
Effective management of the branch financial performance
- Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate
- Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize the life of the asset.
- Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing all internal and external reconciliation procedures and policies.
- Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
- Initiate cost savings and controls and Gross Margin Management
- Direct Wage control
- Overheads control
- Overtime cost control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimized
Effective management and deployment of employees within the branch
Effective Labour and Organisation
- Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation
- Proper allocation of staff to positions and structure
- Set and agree on objectives and performance standards with staff, including the understanding of policy and procedures
- Monitor and manage performance and provide feedback
- Apply consistent and fair disciplinary action in line with legislation
- Oversight of employee records, ensuring that all relevant and required documentation is on file
Training/ Development
- Succession Planning and Employment Equity
- Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
- Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements
Leadership
- Monitor, manage and address staff motivation levels
- Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Hold branch management team meetings and communicate to all branch staff through those briefings
Effective management of operations
Client retention and customer service levels
- Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
- Maintain all customer SLAs and address deficiencies
- Undertake regular and consistent customer visit and assess service of delivery
- Monitor customer service levels
Operation management – adherence to operation standards
- Review and remediate audit results and operational matrix
- Effective management of the branch fleet
- Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks
Shared Best Practice
- Investigate, share and implement Best Practice from other branches
Compliance
- Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained
- Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC)
- Perform regular audits for self-assessment to ensure conformance to Group standards
Effective Security and Risk Management for the branch
- Adhere to group and company standards on risk and security mitigation and control on the following areas:
- Maximum vehicle loads and values
- Armed employees
- Branch security
- CPCs
- Radios
- Health and Safety and fire drills
- Systems
- Attacks/emergencies
- Vault and Float limits
Effective management of business development function
Business development
- Identifying new business opportunities in the branch’s sphere of operations,
- Monitor and assess the market environment in terms of competitors and current customers.
- Ensure that all new quotes are done at profitable margins
Customer needs analysis
- Up-sell of products and new services in line with customers' needs and risks.
Company image and brand
- Ensure all vehicles are correctly branded and maintained to improve company image and market share.
- Oversight and management of employee discipline
- Adhere to all company brand guidelines
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/ region/ national safety plans for each year.
- Participate in safety forums created by the company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/ committee/ representative/ management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification
- Matric
- 3 year tertiary qualification (relevant qualification in general management recommended)
Experience
- Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
- Minimum of 3 to 5 years' management experience
- Business acumen - sound understanding of financial information (Profit and Loss Statement)
- Proven experience in Customer Relationship Management
Skills and Attributes
- Strong operations and people management skills
- Leading people
- Managing Conflict
- Communication (Written and Verbal)
- Negotiation
- Driving change
- Delivery strategy
- Delivering objectives
- Awareness of the market environment
go to method of application »
Job Description
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
ROLE RESPONSIBILITY:
Office Function
- Day to day admin function at branch
- Stationery and grocery ordering, issue & stock taking
- Follow up and resolve order and delivery problems
HR Function
- Maintaining office leave planner (and leave form file)
- Easy Roster time capturing
- Easy Roster Administration and consolidation of all departments times
- Check Earnings Analysis for salary correctness.
- Maintaining an accurate filing system, ensuring all Personnel records are in place, including personal data, tax information, attendance records, and other benefit information.
- Maintain HR related correspondence,
- Provide information during auditing, and
- Collate upload accident reports COID sites and submit forms.
- Keep track of changes in employee status. This includes employee transfers, wage and benefit changes, address changes, license or certifications and reason for termination.
- Compliance with WCA requirements wrt:
- Completion of forms and submission
- Company reporting requirements
- Follow-up on progress of claims on-line (COID)
- Compliance with NBCRFI requirements wrt:
- Submit leave forms and sick leave to NBCRFI
- Administration of Leave/Sick leave and Wellness Fund.
- Check the VIP clocking times on a weekly basis to ensure correctness, and place the times in a visible area for the Operational staff to check and verify.
- Check the Earnings Analysis on a monthly basis to check the correctness thereof before the employees are paid (Check Unpaid Absences, Overtime and deductions)
Fleet Management
- Maintain accurate records for all vehicles with regards to:
- Accidents
- Distribution and monitoring of Fuel Cards
- Driver’s license records
- Maintenance records of vehicles
- E-tags
- Ensure all records are filed in a suitable and orderly manner
- Liaison with Transport providers with regards to all leased vehicles
- Ensuring all vehicles licenses are up to date.
Creditors Function
- Ensuring accuracy of invoices and deliveries
- Capturing of all invoices on SAP
- Liaison with Head Office with regards to payments of creditors
General Function
- Maintaining an effective and up-to date filing system for hr, fleet and accounts
- Admin related Ad-hoc requests. Any other function that may be asked of you from time to time that may not be within your scope of work.
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Qualifications and Experience
- Matric
- Minimum 2 years Office Administration experience
- Computer literacy e.g. MS office, time management system, SAP or related
Knowledge, skills and attributes
- G4S Policies and Procedures
- General administration
- Human Resources
- Communication
- Computer Literacy
- Time Management
- Accuracy and attention to detail
- Deliver great customer service
- good judgment, attention to detail and confidentiality
- Supporting and Working with Others
- Acting Professionally
- Work under Pressure
- Meeting deadlines
go to method of application »
Job Description
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Tactical Support Unit based at our operations in Eastern Cape (situated at the East London branch)..
Reporting to the Regional Security Manager, this role is responsible for Providing visible high risk surveillance and escort on high risk vehicles in high risk areas.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation
ROLE RESPONSIBILITY:
KPA
PERFORMANCE STANDARDS
Risk surveillance for different branches
- Receives a call from BSO/Controller on limits exceeded
- Collect the vehicle for escort
- Escort the vehicle to various clients and sometimes until vehicle is back at base
- Receive a call to escort up to Polokwane or other regions
- Upon information received from Intelligence / Investigations Departments, pertaining to possible attacks on customers and or branches, member responds, either reactive or pro-active.
Identify high risk areas
- Conduct risk assessment/survey at client site
- Compile the report
- Send report to RSM
- Random surveillance of sites known for robberies
Road checks
- Stop vehicles randomly outside or at base
- Cover allocated areas and conduct vehicle search
- Check the risk on the vehicle e.g. safes, locks, uniform, bullet proof ,weapon permit, ID
- Compile a report for RSM and BSO
Branch opening and closing procedures including vehicle checks
- Is advised to go to a branch to do the opening procedures using forms prescribed.
- Conduct closing procedure checks
- Check the whole fleet of the branch
- Check Vault / safes security compliance
- Provide evidence to support the opening and closing report.
Investigation
- React to tipoff provided by investigations
- Providing security and support for investigators e.g. on robberies
- Conduct ATM audits procedures for audit investigation
Health and safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Requirements
- Grade 12
- Drivers License
- PSIRA Grades
- CIT Experience
- Auditing course
- Firearm competency
Method of Application
Use the link(s) below to apply on company website.
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