Jobs Vacancies at Motus Holdings Limited

Job Description    
The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:

• To maximise service sales by using professional sales techniques
• To ensure the security of cash taken
• To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
• To record customer's details and requirements accurately by means of a Job card
• To record and update service history and vehicle details accurately
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
• To perform daily follow-ups with customers
• To keep clients updated throughout the day regarding vehicle progress
• To ensure completed jobs are not released without verified payment
• To ensure all CPA documentation is completed correctly as required by the Law
• To ensure the Company's quoting policy is adhered to
• To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
• To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
• To ensure filing system is up to date
• Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations

 Please note that preference will be given to non equity candidates in line with the companies transformation goals

Specific Role Responsibilities    

•  2-3 years experience 

Qualifications and Experience  

•  Matric / Equivalent

Skills and Personal Attributes    

• - 2-3 years experience

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Job Description    
 MAIN PURPOSE OF THE JOB

•  To conduct all transactions with customers with the utmost courtesy.
•  To correctly place such items in stores.
•  To ensure accurate identification of customer's needs by means of parts catalogue, computer stock lists.
•  To receive and identify stock.
•  To check goods from suppliers.
•  Implementation of discount structure as applicable.

Specific Role Responsibilities    
OBJECTIVES AND KEY TASKS
Improved Profitability:-

•  To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
•  To ensure stock is kept safe and in first class condition.
•  Ensure that a receipt, payment or authorised signature is received for all issues.

Customer Service and Satisfaction:-

•  To ensure that all customers are shown the utmost courtesy and consideration.
•  To ensure that all issues are in first class condition and suitable for use for which purchased.

Cost Control:-

•  To ensure stock is kept in good condition .
•  To ensure that stock is only issued in accordance with policy regarding payment or charge.
•  To guard against unauthorised withdrawal from stock.
•  To maintain stock control system.
•  To care for stock control, plant and record systems.

MAIN JOB FUNCTIONS

Staff:-

• To assist all company staff in parts identification and, if required, replacements.
•  To assist in training new parts persons.

Administration:-

•  To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
•  To ensure that all credit sales are made to an authorised signatory or approved account.
•  To keep all parts catalogues, manufacturers lists, etc. updated and tidy.

Communications:-

•  To ensure Parts Manager is kept aware of stock movement.
•  To notify Parts Manager of any difference noted when inspecting incoming goods.
•  To maintain good helpful relationships with all customers and their representatives.

Marketing:-

•  To assist if required in any marketing activity as required.

Finance:-

•  To ensure all transactions take place according to company policy.
•  To ensure security of all cash and cheques received.
•  To be numerate and literate at the clerical level required.
•  To understand basic vehicle layout, function and location of parts.
•  To be able to identify parts.
•  To have received training in standard stock-keeping system used.
•  To use stock control and location equipment.
•  To be capable of courteous service to customers.

Qualifications and Experience    

• 2-3 years experience as a Parts Salesperson

Skills and Personal Attributes    

• Must be Computer Literate.
• Must have stable track record.

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Position Overview    
To inspect and examine damaged vehicles as well as accurately and timeously determine required repairs and the related costs whilst adhering to administrative requirements and agreed standard operating procedures.

Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful. 

Specific Role Responsibilities    
Job Outputs: 

•  Examine damaged vehicle to determine extent of structural, body, mechanical, electrical or interior damage.
• Using standsrd repair and parts manual to estimate the parts required to rpair the damge on the vehicles as well as using standard parts costing mauels to provide written stimate of total cost for the repairs. 
•  Evaluate the financial practicality of the vehicle repair comparing it to the payment of the financial value of the vehicle before the accident.
•  Escalate unresolved issues to management team.
•  Identify and develop solutions to improve operational service and quality delivery.
•  Adhere to standard operating procedures within the area of accountability.
•  Adjust with new parameters as required. 

Qualifications and Experience    
Minimum Experience:

•  2 - 3 years' experience in a similar environment.

Minimum Qualification:

•  NQF Level 4 (Grade 12 or equivalent)

Minimum Requirements:

•  Valid, unendorsed code 8 driver’s license.
•  Computer literate
•  2 years Audatex/GT  system experience - an advantage 

Skills and Personal Attributes    
Competencies:

• Communication skills
•  Knowledge of automotive estimating costs and resources
•  The ability to interpret and capture information correctly.
•  The ability to inspect and judge extent of vehicle damage
•  Scrupulous attention to detail
•  Numerical Literacy/Calculations
•  Computer Literacy: Intermediate Excel proficiency is essential.
•  Client focus
•  Planning and organizing
• Results oriented

Personal Attributes: Committed

•  Professional
•  Resilient
•  Punctual
•  Emotional control when dealing with clients, superiors and colleagues.
•  Project a professional, mature and positive image in all interactions.

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Position Overview    
To identify the needs of the customers, match and exceed their needs and expectations with our service offering. Maintain business growth through professional interactions and effective service delivery to booking agents, customers.
Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful. 

Specific Role Responsibilities    
Job Outputs:

• Demonstrate a high level of customer service at all times.
• Process domestic and international car rental quotations and reservations.
• Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
• Maximise opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
• General information distribution and after sales service.
• Conflict resolution
• Record keeping
• Liaise with internal departments.

Qualifications and Experience    
Minimum Experience

• 2 years Customer Service/Call Centre experience

Minimum Qualification

• NQF level 4 (Matric or equivalent)

Minimum Requirements

• Computer literate with an intermediate level of comfort with Excel and Outlook.
• A valid, unendorsed drivers’ license.

Skills and Personal Attributes    
Competencies

• Excellent communication skills
• Able to effectively do a needs analysis with customers.
• Listening skills
• Customer Service skills
• Selling skills
• Discipline, compliant to rules and procedures.
• Adaptable: fast learner and shows positive response to change.
• Attention to detail, accurate.
• Persuasion
• Rapport-building skills
• Time management
• Able to display patience and tolerance

Personal Attributes

• Customer centric
• Consistent, particularly in the application of skills, knowledge, attitude & talents.
• Target orientated
• Patient
• Team player
• Observant
• Resilient: must be able to work under constant measurement and pressure.
• Positive
• Integrity
• Self-motivated
• Self-confident

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Position Overview    

• The purpose of the position is to perform maintenance to vehicles in order to ensure a fleet of vehicles which are available, reliable and safe to operate.

Specific Role Responsibilities    

• Perform maintenance and repairs to vehicles on fleet across a diversity of different brands.
• Diagnose and inspect for defects or required repairs.
• Carry out scheduled services and maintenance as necessary and planned work as required.
• Supervise others involved in maintenance tasks where a team effort is required to complete a task.
• Advise the workshop manager of any major repairs or replacements to the vehicles.
• Perform admin duties relevant to the role.
• Maintain inventory control by completing necessary admin for booking out parts and adhering to process in place for this.
• Maintain lube controls.
• Complete reports to report problems and work performed.
• Maintain safe and clean working conditions.

Qualifications and Experience    
Minimum Experience:

• 4 years workshop experience (if unqualified).

OR

• 1 years experience as qualified workshop Technician.

Minimum Qualification:

• Grade 12/ Senior Certificate

Preferred Qualification:

• Qualified trade Technician/ Tertiary education relevant to national motor trade.

Minimum Requirements:

• Basic computer skills – essential.
• An unendorsed drivers’ license – essential.
• Technical competence across diverse brands – an advantage.

Note:

• The role is shift-based and also includes weekends as per a rotational roster, allowing for 4 consecutive days off over a 3-4 week period (rough estimate).
• Successful candidates must be willing to work overtime (if required).

Skills and Personal Attributes    
Skills/Competencies/Knowledge

• Plan and prioritize workload to ensure efficient use of working time, good time management skills.
• Highly technically skilled.
• Knowledgeable about different vehicle products and brands.
• Accurate and attentive to detail, performing tasks with an understanding of the consequences of mistakes and delivering poor workmanship.
• Understand the car rental business, with regards to the impact that the workshop has on the rental process, vehicle availability and turn around times.

Personal Attributes

• A positive attitude to large volumes
• Able to work under pressure
• Comfortable with a fast pace
• Responsible
• Honest
• Hard working
• A team player
• Resilient, the stamina to go the distance when the workload is challenging.
• Diligent

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Position Overview    

• To provide operations support to stakeholders by taking responsibility for the co-ordination of timorous administration of all relevant admin-related & project-orientated tasks.
• Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful. 

Specific Role Responsibilities    
Job Outputs:

• Primarily assist the National Manager: Operations and Support with specific duties.
• Manage daily reports requested by Management, following up on areas where gaps exist or feedback is required.
• Monthly reporting and compiling of statistics as required by the management
• Compile monthly overtime, walk up commission and incentive submissions, ensuring timely submission to HR/Payroll.
• Maintain meticulous records for the Operations Support Office.
• Manage the arrangements for meetings, conferences, and other travel requests on behalf of management.
• Maintaining current organograms of the regions and ensuring submission to business.
• Manage the processing and authorisation of all Sage X3 orders on behalf of management
• Manage the administrative aspects of the regions Occupational Health & Safety.
• Manage all updates and publish branch network, delivery/ collection areas, Greenway systems, E-commerce required updates to name a few.
• Update monthly Mediatech (NPS) reports
• Management of all other varied and general administrative duties not specified.

Qualifications and Experience    
Minimum Experience:

• 3-5 years of relevant administration experience within a similar environment.

Minimum Qualification:

• Matric or equivalent NQF level 4 qualification.

Preferred Qualification:

• Business Management or other relevant tertiary qualification

Minimum Requirements:

• Computer literate with an intermediate level of comfort with Excel, Word, PowerPoint, and Outlook.
• A valid, unendorsed drivers’ license.

Skills and Personal Attributes    
Competencies:

• Communication skills
• Business and Operations Management
• Business Development/Sales
• Personnel Management, including a working understanding of the application of relevant labour legislation.
• Analytical thinking
• Empowering people
• Relationship building
• Commercial thinking
• Driving results
• Openness to change
• Remaining composed
• Conflict management
• Managerial competence
• Operations Risk Management
• Customer focused
• Ethnics and Values
• Time management
• Reporting
• Able to work under pressure
• Negotiation Skills
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.

Personal Attributes:

• Committed
• Professional
• Resilient
• A ‘driver’ in their personality style; competitive by nature and ambitious for results.
• Independent, a self-starter.
• Comfortable with a fast pace, unpredictability and frequent change.
• Proactive, able to demonstrate initiative.
• Able to remain committed to creating and maintaining high quality and standards.

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Position Overview    

• The Sales Specialist is responsible for achieving sales targets and assigned strategic account objectives. They are also responsible for generating opportunities within their assigned customers, representing the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met.

Specific Role Responsibilities    

•  Meet growth, revenue and other relevant performance targets. 
•  Grow the business with the respect to marketing products and services to enhance revenue and profitability in current customer base. 
•  Ensure understanding and maximisation of customer profitability. 
•  Manage and negotiate customer pricing within set guidelines to achieve maximum profitability. 
•  Actively develop strategic relationships with key decision makers within the customer base. 
•  Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements. 
•  Seek and continuously develop knowledge of our client’s business to build an understanding of their needs. 
•  Be seen as a trusted advisor to all customers through consultative engagement and adding value. 
•  Ensure that contracted customer service level agreements (SLA’s) are met. 
•  Develop and manage account plans to meet the business needs of clients. 
•  Accountable for resolving issues with the customers preferred requirements in order to formulate and present relevant solutions. 
•  Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure, 
•  Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer. 
•  Ensure retention of customers. 
•  Maintain and review pipeline monthly. 
•  Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business. 
•  Manage the creation and presentation of proposal presentations and RFP responses. Accountabilities and Performance Measures 
•  Achieves assigned budgets in designated strategic accounts. 
•  Achieves strategic customer objectives defined by company management. 
•  Completes strategic customer account plans that meet company standards. 
•  Maintains high customer satisfaction ratings.

Qualifications and Experience    
Minimum Experience 

•  3-5 years of relevant sales account management experience. Minimum Qualification 
•  Higher Certificate or similar relevant tertiary qualification (NQF5). 

Preferred Qualification 

•  Diploma or similar relevant qualification (NQF6). 

Minimum Requirements 

•  Valid, unendorsed Code 8 driver’s license. 
•  Strong understanding of client and market dynamics and requirements. 
•  Extensive knowledge of sales principles and processes. 
•  Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint.

Skills and Personal Attributes    
Competencies 

•  Communication skills in English (read, write & speak) 
•  Listening skills 
•  Interpersonal Skills 
•  Client relationship building 
•  Sales Skills 
•  Business acumen 
•  Financial acumen 
•  Conflict Management 
•  Negotiation Skills 
•  Planning, organizing, monitoring and reporting skills 
•  Problem solving/assessment skills 
•  Computer Literacy 
•  Conducting formal meetings 
•  Creative and innovative 
•  Time Management 
•  Able to work under pressure. 
•  New business skills 
•  Assertiveness 
•  Initiative 
•  Persuasiveness 
•  Results driven and orientated Personal Attributes 
•  Committed 
•  Professional 
•  Resilient, able to cope with pressure and challenging situations. 
•  Friendly, approachable 
•  Reliable and comfortable with fast pace. 
•  Driven/ Self-motivated/ Self-development orientated