Jobs Available at iOCO

What you’ll do:

• The role requires working within a small team to enhance and maintain the Cloud SaaS platform.
• You will have a very strong influence on the direction of the software and what we can do with it in the coming years.
• The platform consists of a micro-service architecture written in Java Spring Boot and MySQL and is deployed on a Kubernetes cluster.
• Responsibilities will include working with the Product Owner to design and implement new functional requirements into the platform and taking full responsibility for the quality of their work.

Skills and Experience

Your expertise:

• At least 6 years’ experience in Java Spring Boot for building Microservices architectures
• Must have very good working knowledge of Angular (older and newer versions)
• Design and implementation of REST APIs
• Linux
• Docker
• MySQL
• Configuration of CI/CD pipelines using CircleCI

Exposure to

• Terraform and Ansible
• Kubernetes
• AWS and GCP and their K8's service offerings
• Nginx
• Virtualisation (Mocking) of REST APIs over the HTTP protocol

Supervisory responsibilities

• Ability to mentor and train an intermediate and junior developers

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What you’ll do:

• Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
• Ensure that all calls are logged within ITSM tool as per the required operational processes.
• Assist team with work overload as and when required and ensure general administration work is up to date.
• Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
• Follow appropriate escalation procedures as and when required.
• Ensure adherence to respective client specific Operational Manuals.
• Responsibility for own career development as agreed (including own technical and functional skills).

Your expertise:

• 2 - 3 Years’ experience in an IT service desk environment
• 2 - 3 Customer service experience
• 1 – 2 Years’ experience in First call resolution
• Telephone Etiquette Skills

Qualifications required:

• Grade 12
• A+, N+
• ITIL4

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What you’ll do:

• Responsible for managing service support for all services allocated as per Subject Matter Expert bucket with a drive towards effective Incident Management
• Awareness around all possible changes that will be released into the PRODUCTION environment for allocated services.
• Collaboration with other Subject Matter Expert’s on changes in other areas that may have an impact on allocated processes
• Owns the LIVE environment for allocated services in Subject Matter Expert bucket and manage a close relationship with the key stake holders of all allocated services in SME bucket (i.e. BA’s, superusers).
• Responsible for maintaining and updating all knowledge articles
• Responsible for identifying problem areas and following through on all problems logged in SME bucket
• Responsible for escalation of any concerns in relevant SME bucket

Skills and Experience

Key Performance Measures

• Any investigations related to SME bucket
• Key contact person in IAP Service Desk for all systems in SME bucket
• Weekly review of all incidents in relevant SME bucket
• Evaluate the quality of all knowledge articles in SME bucket
• Create new knowledge articles / QA existing ones from previous week
• Ensure that everyone in the team is aware of new knowledge articles
• Identify any training needs (support agents & users)
• Create user manuals and assist with training materials as needed.
• Conduct training on new areas/areas of concern in relevant SME bucket as per pre-defined shifts
• Attend daily stand-up meeting with peers (update on daily issues)
• Escalate any hot spots in weekly team meeting
• Collaborate with Business analysts and other stakeholders to gather and document business requirements for digital solutions
• Work closely with software development teams to translate business requirements/issues into functional specifications/solutions
• Partner with UX/UI designers to optimize the user experience of financial services software
• Drive any problem investigations in SME bucket
• Collaborate with QA teams to ensure that developed solutions meet high-quality standards
• Conduct user acceptance testing (UAT) and facilitate feedback sessions.
• Act as a liaison between business stakeholders and development teams, ensuring effective communication and understanding of requirements
• Responsible for mapping (and updating) all business processes in relevant SME bucket
• Key role in constructing and executing test cases in any project(s) related to SME bucket
• Act as the communication medium between client and all 3rd party suppliers of systems in relevant SME bucket
• Provide insights on industry best practices and emerging trends to enhance digital interface
• Utilize data analysis techniques and reporting to derive actionable insights and support data-driven decision-making
• Maintain comprehensive documentation of business requirements, system specifications, and test cases

Your expertise:

• Must have strong financial services experience, in particular, solid knowledge and understanding of insurance products and policies
• Proven experience as a Business Analyst or Application Support Analyst
• Strong understanding of digital technologies and trends
• Excellent analytical and problem-solving skills
• Familiarity with agile methodologies
• Ability to understand and use computational theories and practical skills
• Ability and knowledge for effectively interacting with data users, managers and other stakeholders
• Ability to identify and describe the complex interplay between technologies and organisational structure.

Personal Attributes:

• Excellent communicator
• Disciplined and organised
• Business acumen to perform under pressure
• Understanding of operational requirements of a business
• Bachelor's degree in Business, Computer Science, or a related field
• Interpersonal skills and management experience
• Logical, strategic thinker and practical implementer

Qualification(s) required:

• Bachelor's degree in Business, Computer Science, or a related field

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What you’ll do:

• Cradle to grave management of tickets and other adhoc TLM functions
• All aged/unmanaged tickets to be escalated to relevant support groups and updated
• Monthly reports on area specific criteria submitted on 1st working day of the new month.
• Ensure that all relevant tasks within your area of expertise are performed within agreed upon deadlines and parameters.
• Suggest new/improved way of work (CSI’s)
• Assisting colleagues and SD agents where and when required.
• To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, housekeeping, dress code, assets etc

Your expertise:

•  2+ Years’ experience in an IT environment

Qualifications required:

• Grade 12
• A+, N+
• Soft Skills
• ITIL Foundation
• Technical IT Qualification

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What you’ll do:

• Security Integration: Integrate security into software development with development, operations, and security teams.
• Risk Assessment & Controls: Identify potential security risks; implement and monitor security measures (firewalls, encryption, multi-factor authentication).
• Incident Response & Management: Investigate/respond to security incidents; conduct regular security audits and tests.
• Policy Development & Compliance: Develop/maintain security policies and ensure compliance with standards/regulations.
• Technical Point of Contact: Support 12 countries in the Africa Zone, ensuring security controls and KPIs are met.
• Infrastructure & System Hardening: Assist with patching/maintaining servers, ensure hardening of servers, applications, and websites.
• Project Collaboration & Mentorship: Collaborate on cybersecurity mandates; mentor/train team members.
• Escalation & Troubleshooting: Serve as escalation point; troubleshoot security-related issues.
• Threat Intelligence Reporting: Present threat intelligence reports to technical teams and executives.
• Stakeholder Communication: Keep stakeholders informed about KPIs and project statuses; respond to incidents after hours if necessary.
• Vulnerability Management: Coordination of vulnerability management and patch management projects.

Your expertise:

• Standards Knowledge: Knowledge of ISO27001 and ISO27002, NIST or CIS.
• Professional Experience: 5-10 years in a cybersecurity role.
• IT Experience: Proficiency with common IT systems (Windows, VMware, Cisco, UNIX, Linux).
• Vulnerability & Malware Analysis: Experience with threat and attack analysis.
• Security Tools & Cloud Operations: Experience with WAF, Proxy, DNS, IDS, firewalls, data loss prevention, and cloud security operations.
• Vulnerability Management: The individual must have strong extensive background in working on vulnerability management and patch management projects.
• Proven work experience in cybersecurity and DevSecOps

Qualifications required:

• Technical proficiency: Extensive knowledge of the technical language and security tools (e.g., SIEM, EDR, XDR).
• Educational Background: Relevant degree or advanced diploma in Computer Science, Information Systems, Business, or equivalent experience.
• Certifications: Relevant certifications (CISSP, CISM, CEH, CompTIA Security+ or any other relevant certifications) are advantageous.

Other

Personal attributes:

• Analytical & Problem-Solving: Excellent analytical skills to address complex security issues.
• Communication: Outstanding written/verbal communication for reports, briefings, and collaboration.
• Project Management: Strong project management skills, including Scrum knowledge.
• Adaptability: Ability to work independently under tight timelines and adapt to changing environments.
• Global Collaboration: Ability to develop and maintain global working relationships.
• Technology Awareness: Stay updated with technology trends and news.
• Experience: Proven work experience in cybersecurity and DevSecOps.