Customer Service Representative at iOCO

What you’ll do:

• Cradle to grave management of tickets and other adhoc TLM functions
• All aged/unmanaged tickets to be escalated to relevant support groups and updated
• Monthly reports on area specific criteria submitted on 1st working day of the new month.
• Ensure that all relevant tasks within your area of expertise are performed within agreed upon deadlines and parameters.
• Suggest new/improved way of work (CSI’s)
• Assisting colleagues and SD agents where and when required.
• To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, housekeeping, dress code, assets etc

Your expertise:

•  2+ Years’ experience in an IT environment

Qualifications required:

• Grade 12
• A+, N+
• Soft Skills
• ITIL Foundation
• Technical IT Qualification