Jobs at Santam Insurance

What will make you successful in this role?

• Support in the implementation of social media and communication campaigns to align with marketing strategies
• Schedule and maintain monthly content plans
• Support the Social Media Manager to manage customer feedback on social media channels (according to SLA) and report to client care, marketing and/orc corporate affairs teams where appropriate 
• Provide support on engaging text, image and video content for social media
• Manage and respond to comments and customer queries according to SLA (including weekends and public holidays)
• Liaise with internal and external stakeholders to ensure excellent service and a quality social media service
• Stay abreast of social media tools and industry trends
• Adherence to tone, style guides and social media policy as set by the digital marketing team
• Support the monthly reporting 
• Aid the social media manager in reviewing existing social media processes, technology and align with best practice.
• Support in building the social media capabilities for the future.

Qualification and Experience

• Relevant Marketing qualification. 
• 3-5 years relevant experience in a marketing/social media environment.

Skills

• Ability to respond effectively in a pressurized environment.
• A good team player with the ability to engage effectively at varying levels
• The ability to build and maintain good relationships. 
• Good understanding of Social platforms and tools 
• Familiar with online reputational management tools and technology
• Writing skills
• Computer literacy 
• Social media monitoring tools (Sprout, Hootsuite, etc.)
• Google apps
• Assertiveness 
• Proactive
• Mature, empathetic and resilient
• Time management
• Attention to detail and multitasking 

Core Competencies

• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently

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What will make you successful in this role?

• Providing an internal technical information service to Portfolio Managers, Portfolio Executives and Underwriters regarding risk control standards and requirements as applicable and relevant to insurance and the underwriting of corporate risks. 
• Planning and controlling work activities of external/ contracted independent surveyors.
• Ensuring that the standards of Fire and Engineering surveys are maintained throughout and setting of minimum Information and Risk description requirements.
• Prioritization of Survey requests and allocation of Survey activities.
• Attending to the personal development needs of junior engineers in terms of their interpersonal skills, report writing ability and analytical skills.
• Maintaining a survey information system and risk engineering database.
• Preparation of Risk Recommendations Requirements and Monitoring of their Implementation. 
• Liaising with industry bodies and re-insurers with regard to effective Fire and Risk protection and mitigation standards.
• Performing ad-hoc Fire and Risk surveys (including post loss surveys) and generation of reports. 

Qualifications and Experience

• FCII, ACII or other relevant tertiary qualification, registration with an industry body preferable. 
• ±10 years experience on insurance risk assessment and loss control environment.
• Knowledge of fire protection and engineering principles in corporate risk and industrial environments and understanding of insurance risk exposures including Machinery Breakdown.
• In-depth understanding and knowledge of the Deemed to Satisfy Rules of the National Building Regulations and other applicable legislation and regulations.
• Ability to calculate and assess Maximum Probable Loss exposures including interdependencies.
• Thorough understanding of risk management and risk control principles.
• Good understanding of business processes and business continuity.
• Ability to communicate and negotiate with brokers and internal and external clients. A key role is the value addition through providing effective and practical risk improvement solutions.
• Keeping abreast of industry and new technical standards and developments regarding Fire Protection and Loss Prevention.
• Provide an in-house technical information system and develop and maintain systems which support this service.
• Ability to communicate with internal and external clients and stakeholders in a way which will establish understanding and co-operation.
• Must have well developed and proven analytical skills and preferably have had formal training in analytical techniques and process safety studies (MOC/ FMEA / HAZOP).
• Knowledge and application of MHI regulations as well as exposure to Mine survey activities would be a strong recommendation.
• Must have had exposure to design procedures and application of design and engineering standards, especially in relation to fire protection including SANS, ASIB, NFPA and FM Standards. Experience and understanding of those standards in relation to chemical, petrochemical and bulk petroleum facilities would be a definite advantage.

Personal Attributes

• Organisational savvy - Contributing through others
• Manages complexity - Contributing through others
• Plans and aligns - Contributing through others
• Builds effective teams - Contributing through others

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others