Jobs at OUTsurance

Job Description

Responsibilities

• Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family
• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance
• Responsible to up-sell existing policies 

Skills and Competencies

Attitudes:

• Client service oriented
• Attention to detail/Quality oriented
• Resilience
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress

Skills: 

• Selling skills
• Interpersonal and communication skills
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

 Experience 

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Previous call centre experience – preferably in a retention environment

Additional Information

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

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Job Description

• Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.
• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed. Applicants without prior financial advice experience will not be prejudiced

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Responsible to cross-sell existing policies while maintaining excellent customer service

The following previous experience would be advantageous:

• Call centre experience in client centric or sales environment
• Experience in the Insurance and/or Short Term Insurance industry
• Working in an environment where salary was linked to performance and/or commission structure
• An ideal candidate will be able to align their personal work values to the OUTsurance

Attributes:

• Meeting and exceeding sales targets
• Deadline and results oriented
• Client service oriented
• Attention to detail which will result in excellent work quality/standard
• Resilient (must be able to push through and succeed in the face of adversity)
• Enthusiastic and passionate about the job and the company
• Effective planning and organising/work management skills
• Adaptability (be able to adapt to different clients and work situations)
• Integrity (Honesty is a core value of the company)
• High tolerance for stress
• Ambitious with drive to succeed 
• Highly motivated individual driven by monetary reward and recognition
• Client Service enthusiasts (going the extra mile for clients and company)
• Must be able to work independently towards individual targets/goals

Skills: 

• Above average selling skills and ability
• Great listening skills in order to respond appropriately to clients questions, concerns and complaints ensuring an awesome customer service experience
• Excellent Interpersonal and communication skills
• Excellent negotiation and persuasion skills to overcome objections
• Solid computer literacy skills, such as excellent keyboard skills and being able to navigate around various computer applications, respond to emails etc.
• Solid administrative skills in order to produce great quality service to clients

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Job Description

• You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

Qualifications

• Matric
• Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)

Additional Information

Required Competencies & Personal Attributes:

• Previous Call Centre experience
• Computer literate
• Relevant tertiary or Call centre qualification will be advantageous
• Experience in short term insurance industry will be advantageous
• Selling Skills
• Negotiating skills
• Problem solving
• Thrives in a demanding, quick turnaround environment Sales oriented
• Attention to detail/Quality orientated
• Deadline and results oriented
•  Initiative and tenacity.
•  Enthusiastic and passionate about the job and the organisation
• Effective at planning and organising work
• Team player
•  Adaptability
• Integrity
• Stress Tolerant
• Interpersonal and communication skills

Responsibilities:

• Convert lead/quotes to sales in terms of the minimum quantity and quality targets
• Communicating with our Dealership account managers
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
•  Maintain in-depth product knowledge in order to supply customers with the best, accurate information
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

Experience:

• Previous Call Centre experience in Telesales. Experience in short term insurance industry is preferred.
• In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.