Jobs at Capitec Bank

About the role:

• Applying your 2-3 years of technical CRM experience to enhance client relationships.
• Designing and building CRM solutions that bring communication programs and campaigns to life.
• Collaborating with various stakeholders in a dynamic, Agile environment.
• Utilizing your 1-year experience with Salesforce Marketing Cloud and/or other CRM platforms.

What you will bring:

• Minimum of 2 years in customer engagement (CE) or business engineering.
• Familiarity with Salesforce Marketing Cloud, Salesforce CRM, process engineering, and analytics.
• A relevant certification in Salesforce and a tertiary qualification in Information Technology
• Bonus: Honours Degree in Information Technology or a related field.

What you will be doing:

• Expertise in AI modeling, digital channel development, and integration.
• Hands-on experience in technical CRM program building.
• Knowledge of CX or CE journey mapping.

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Purpose Statement

• To investigate Application Fraud cases and to perform the relevant write-offs.
• To identify prevalent and new modus operandi relating to Application Fraud and to communicate this to the relevant stakeholders.

Experience

Min:

• At least 2 years’ forensics experience within a financial/banking environment
• Experience in the use of investigation tools (e.g. Facebook, Google earth, Compuscan, ITC)

Ideal:

• Background within SAPS or a forensic environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant qualification in Forensics
• A relevant degree in Finance

Knowledge

Min:

Knowledge of:

• The credit application process in the retail banking industry
• Legislation, regulations and legal principles applicable to the fraud within the financial/banking industry

Ideal:

Knowledge of:

• Capitec bank systems (i.e. BANCS, Postilion, Taskspace/Documentum)
• Relevant Capitec Bank policies (e.g. Credit Policy)

Skills

• Communications Skills
• Numerical Reasoning skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Planning, organising and coordination skills
• Analytical Skills
• Attention to Detail
• Problem solving skills
• Leadership Skills

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What you will do

Alignment of Internal Compliance Policies, Processes and Systems with Legal and Regulatory Requirements

• Assess all existing products, policies and processes to determine whether the bank is fulfilling its legislative obligations and ensure that products, processes and policies meet regulatory expectations from a legislative, efficiency and fair policy perspective.

Compliance Assurance Reviews

Planning:

• Efficiently and effectively conduct planned compliance reviews in accordance with the approved monitoring coverage plan, within allotted time frames and in line with the Monitoring Standard.
• Identify the scope and testing approach for allocated regulatory engagements.
• Independently assess and create a monitoring programme/plan.

Testing of controls:

• Conduct fieldwork including performing walkthroughs, sample testing and validation of potential issues.
• Use of data analytics and scripts during testing to create efficiencies and create continuous monitoring opportunities.

Reporting:

• Draft reports which include rationale for findings, detailed root cause analysis, risks posed, and action required to address the identified risks.
• Collaborate with risk owners and management to agree on appropriate action plans that address identified root causes.
• Produce consistently high-quality outputs within agreed deadlines. Reporting that is: clear and understood by recipients. Accurate, valid and supported by evidence.
• Provide timely feedback to the Manager: Monitoring & Reporting with progress on identified issues and observations raised.

What you will bring

• National Diploma or Bachelor’s Degree in (Law, Risk Management, Accounting or Auditing)
• 5 years’ financial services compliance /legal advising/ internal auditing/ risk management
• Stakeholder management at all levels and up to Exco
• Holding responsibility for oversight of all regulations and Acts relating to financial services generally.
• Working as part of a multi-disciplinary team (IT, Business etc.)
• Proven experience in stakeholder management and influence.

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About the role

• The Systems Analyst will support the Delivery Lead in executing technology initiatives stemming from both Business Improvement and Digital Client Engagement teams. This role is critical in translating business requirements into technical specifications and ensuring successful implementation by Feature Teams across the bank.

Our ideal candidate has:

• A relevant tertiary qualification in Information Technology - Computer science or Information Systems.
• At least 3-5 years Systems Analyst experience
• Proven experience in systems analysis or a similar role, preferably within the banking or financial services industry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of system architecture, design principles, and software development life cycle (SDLC).
• Ability to work collaboratively with cross-functional teams and stakeholders.

What you will be doing:

• Requirements Analysis
• System Design and Documentation
• Basic Configuration
• Collaboration and coordination
• Quality Assurance and Testing Support
• Implementation Support 
• System Maintenance and Troubleshooting

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Systems
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• National Diploma in Information Technology - Computer Science or Information Technology - Programming

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Facilitation Skills
• Presentation Skills
• Analytical Skills
• Problem solving skills
• Commercial Thinking Skills
• Planning, organising and coordination skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Contactable via own mobile phone
• Required to be available after hours in case of emergency

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Purpose Statement

This position is open to applicants in Gauteng and Western Cape

• To provide specialist Employee/Labour relations advice and training to Capitec Bank employees and management on all aspects of Employee Relations related matters.
• To ensure that Employee Relations policies and procedures are adhered to.
• Represent Capitec Bank at the CCMA in the event of disputes

Experience

Minimum:

• At least 3-5 years’ specialist experience within a Labour / Employee Relations environment, including CCMA, Labour Court, Disciplinary, EE etc
• Proven experience in conducting conciliations and arbitrations at the CCMA
• Proven experience in conducting, initiating and chairing disciplinary hearings

Ideal:

• Experience with the negotiation process with unions would be an added advantage
• Proven experience in conducting research for the draft of new or updating of existing ER policies and practices
• Experience within a banking / financial / retail environment would be an added advantage

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Labour Law or Industrial/Employee Relations

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Labour Law or Industrial/Employee Relations

Knowledge

Minimum:

Knowledge of:

• Employee / Labour Relations practices & procedures
• Legislation related to Employee Relations
• Processes of conducting conciliation and arbitration at the CCMA
• Processes of conduction disciplinary hearings
• Processes of investigation

Ideal:

Knowledge of:

• Capitec Bank policies and procedures related to ER
• Capitec Bank branch products
• Capitec Bank branch systems

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Consultation skills
• Negotiation skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Administration Skills
• Attention to Detail
• Change Management Skills
• Facilitation Skills
• Presentation Skills

Conditions of Employment

• A valid driver's license and own vehicle is required
• Willingness to travel nationally on a regular basis
• Contactable via own mobile phone
• Clear criminal and credit record

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• To initiate, monitor and control suitable legal processes to ensure the optimal realisation of various collateral types held across all product offerings in respect of the relevant non-performing loan portfolio

To provide specialist inputs relating to Legal Collections towards:

• maximising recoveries and impairment releases 
• minimising recovery costs and impairment raises
• Financial assessment, negotiation and restructure of distressed debt

Experience

Minimum:

• Admitted attorney / advocate 
• At least 2 - 3 years post-admission experience in civil and/or commercial litigation practice

Ideal:

• 3+ years post-admission experience in civil and/or commercial litigation practice, comprising of 2+ years in a Collections and Recoveries space.

Qualifications (Minimum)

• A relevant post graduate degree in Law or Commerce

Qualifications (Ideal or Preferred)

• Masters Degree in Law or Business Administration

Knowledge

Minimum: 

• Up-to-date knowledge of the Collections and Recoveries environment
• Insolvency legislation and processes 
• Credit legislation and processes
• Banking and Financial Services Industry
• Litigation processes
• Debt Recovery processes 
• Collateral variants / types 

Ideal:
Understanding of:

• Commercial, business, and financial principles and practices 
• Governance and risk management principles
• Data analytics
• Banking and Financial Services Industry (ideal)

Skills

• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Negotiation skills
• Problem solving skills