Job Vacancies at Vodafone

Role Purpose
The Key Accounts Manager role is based within Vodacom Business.

Role Purpose:

• Assume responsibility for the top 10 high growth potential accounts for industry. A base generating a revenue in excess of R50 million. 
• Ensure profitable margin levels and successful direct key relationships of the vertical within the Sales cluster.
• Drive the penetration and development of strategic accounts inclusive of upsell strategies of the widest possible range of solutions and products. Implement appropriate churn strategies to ensure that strategic accounts remain Vodacom business Customers.

Your responsibilities will include:

• Execute strategic agenda by identifying, leading and closing strategic account opportunities
• Deliver insights-led capability to build trusted advisor status and push ‘Fixed’ products onto largely mobile accounts
• Be aware of competitor strategy, opportunity management and build competitive business models to maximise strategic account potential 
• Interact with products specialists to enhance opportunity development and engage them in pursuits and for specialist pricing
• Achieve and exceed financial targets with specific reference to Total Contract Value & gross margin for the allocated products and solution set, market share, net margin contribution and Net Promoter Score
• Responsible for attacking significant white space on strategic accounts that are currently under-penetrated
• Act as a ‘hunter’ to build networks and relentlessly chase large opportunities within the strategic accounts base

The ideal candidate for this role will have:

• Understand the Value Chain Analysis with regards to various customer businesses.
• Understand technical concepts and be able to communicate it as viable appealing market offerings
• Understand the business landscape with specific reference to the target market
• Experience: Account Management /Business Development of which 2 years should be in management role / global accounts/enterprise solution selling within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, pharmaceutical, professional service sectors)

Must have technical / professional qualifications: 

• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification with 8yrs experience in account management 
• OR
• Matric with a minimum 10 years’ experience in Strategic Account Management. 

Closing date for Applications: 06 July 2021

• The base location for this role is, Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

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Role Purpose:

• The core purpose of the role is to support the Managing  Executive: Pricing & Value Management in providing Vodacom South Africa with a principles based pricing governance framework across VSA in order to create the right conditions under which we can optimise and maximise profitability & synergies of product offerings across VSA through a holistic view on Pricing, Deal Creation & A&R spend while ensuring compliance with any regulatory requirements.
• The individual will be expected to interact with various stakeholders across the Consumer Business Unit, Vodacom Business Unit and Financial Services Business Unit. The ME’s function is strategic in nature as it controls long-term pricing, profitability, product management and planning on the overall VSA business requirements as well as alignment of the pricing functions within the business units. This role will support that function
   

Your responsibilities will include:
 

Key accountabilities and decision ownership:

• Assist with creation, management and monitoring of principles based pricing governance framework, pricing strategy and regulatory pricing across VSA to assist with main objectives of:
• Avoiding dilution & cannibalisation effects across product and business units
• Ensuring competitiveness and relevance in the market
• Identifying gaps in products, pricing and delivery across BUs to assist in clear roll out Vodacom South Africa strategy
• Protecting the network
• Guiding sales structures, commission & multi-product bundling to target right behaviour and agreed strategy
• Unpacking profitability across products to optimize contribution margins and inform market pricing.
• Aligning into pricing teams within Consumer Business Unit, Vodacom Business Unit and Financial Services Business Unit.
• Maintain and manage VSA and Competitor pricing comparisons in as close to real time as possible
• Assist with BCA approvals and process focusing on market prices, regulatory prices, margin analysis, customer lifetime values, optimized cross product and cross functional value creation
• Assist with Distribution Commercials to maximize profitability and revenue creation
• Assist with longer term Income Statement projection analysis at product level focusing on improved predictive capabilities
• Guide  multi-product bundling to maximise profitability, and ARPAs
• Ensure principles & governance followed within A&R wrt Deal creation, Efficiency & Intensity Measures, Collars on min and max A&R spend, Discounting rules, Terminals negotiations, Migration Path & Dilution predictive management
• Support with ongoing tracking, reporting and insights on monthly behaviours of customers , products and campaigns 
• Working closely with the Stakeholders Product EHODS  on relevant strategic initiatives and drivers for future growth 
• Work closely with VB and CBU FBP to provide financial models for A&R investment, IBRO revenue and support decision making processes for commercial initiatives

Communication:

• Written material must be of the highest quality with clear insights and actions for managemeCommunicate and conduct presentations effectively 
• Prepare and present performance to pricing, product, sales, finance, trade marketing and marketing teams EHODs

Core competencies, knowledge and experience:

• Proficient SQL user is essential
• Analytical thinking and experience  
• Proficient user of MS Excel, Word and PowerPoint  
• Experience in other coding languages (Python, R, VB) will be an advantage
• Reporting and analytical experience essential
• Understanding of relevant Pricing  practices an advantage
• Telecoms experience will be an advantage

Job Knowledge:

• Previous pricing experience is an advantage
• Development an in depth understanding of revenues, costs & profitability
• Understand elasticity and market trends within the various products
• Advanced skills in Excel, Word and PowerPoint 
• Advanced SQL skills is essential

The ideal candidate for this role will have:

• Relevant BSc. or BCom. Mathematics, Commerce, Statistics, Econometrics or relevant degree. Actuarial skills an advantage
• Experience in programming (Python; VB; R; Matlab; etc)
• 2-3 years working experience in Commercial and/or Finance and/or Analytics and/or Pricing- essential
• Understanding of pricing strategies and principles 
• Mobile communication experience an advantage

Job Related Skills:

• Strong analytical capabilities
• Financial modelling skills 
• Excellent presentation and communication skills  
• Dynamic team player 
• Deep understanding of competitive environment and pricing principles

Closing date for Applications: 04 July 2021 

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Role Purpose

The Senior Specialist: Commercial Management role based within Vodacom Financial Services.

• Role purpose: This role will focus on developing, driving and closing new B2B external partnership deals over a broad cross-section of sectors. The role reports to the Executive Head of VodaPay. This is a unique opportunity where you will execute on the strategy for the VodaPay initiative and have a significant impact on customer acquisition, retention and lifecycle in general .  The right candidate will have key strengths and experience in prospecting, developing and managing business relationships with clients to grow our partnerships, across business verticals.
• She/he will have a strategic & business background that enables them to engage at the CxO level to negotiate complex offers, crafting impactful campaign structures that enables them to identify high yielding partnerships and propositions that users of the app will delight in. The candidate will have the flexibility to negotiate such deals with large brands and corporates as well as small and medium enterprises.
• She/he will also have a demonstrated ability to think strategically to resolve business, product, and technical challenges, with the additional ability to ideate and convey compelling value propositions and roadmap development.

Your responsibilities will include:

• Mapping and prospecting new business opportunities within broad industry verticals through multiple approaches
• Support establishment of business and technical relationships with new partners
• Establishing, owning and executing on the contract negotiation process resulting in effective deal closure
• Use consultative selling to reach partner outcomes while maximising profit
• Generation and execution of initiatives to drive top line GMV growth across partners and overall VodaPay adoption across all relevant market segments
• Support delivery of technical, marketing and commercial roadmaps for deal partnerships
• Identify and leverage synergies with business units and subsidiaries to maximise value from assets and partnerships
• Use data and analytics driven approach to review, analyse and evaluate success of initiatives against key KPIs and define innovative ways to meet objectives
• Preparation and delivery of executive committee presentations and management reports

Support with partner negotiations

The ideal candidate for this role will have:

• 5+ years of experience in business development with track record of success
• Digital product development experience
• Strong commercial acumen across digital industries with the ability to provide input to legal, technical and commercial teams to develop and close high-profile partnerships
• Highly resourceful and flexible fast learner who is able to successfully integrate consumer-centric proposition with enterprise partner objectives
• Experience with partner account management, relationship building and commercial management skills with eCommerce experience a plus
• Comfortable with fast changing, complex and competitive environment and focused
• Innate ability to inspire passion in both internal and external stakeholders

Must have technical / professional qualifications:

• Bachelor’s or honours degree in business, commerce, economics or similar
• MBA preferable

Closing date for Applications: 02 July 2021

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Role Purpose

• The DevOps Platform Manager is responsible for the design and implementation of service intergration processes and tools to enable continuous integration and continuous delivery, maximizing the speed and quality of delivery across teams.  The role is responsible for automating build, release, deployment, and configuration activities.  The incumbent needs to work closely with software, QA, and systems engineers to understand requirements and prototype, architect, implement, operate and update DevOps solutions accordingly.  This role must be flexible to constant business and technology change, with the ability to interact, engineer, and communicate collaboratively with a wide range of stakeholders. The ability to manage a large team requires strong people management experience.

Your responsibilities will include:

• The DevOps Platform Manager is responsible for the design and implementation of processes and tools to enable continuous integration and continuous delivery, maximizing the speed and quality of delivery across teams
• This role is responsible for automating build, release, deployment, and configuration activities
• This role is responsible for working closely with software, QA, and systems engineers to understand requirements and prototype, architect, implement, operate and update DevOps solutions accordingly
• This role must be flexible to constant business and technology change, with the ability to interact, engineer, and communicate collaboratively with a wide range of stakeholders
• Strong people management experience with prior knowledge of DevOps in large enterprise implementations. 

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, Programming, or other related field is essential
• Five or more years of experience in programming and /or systems analysis applying agile frameworks
• At least three years of DevOps platform management in large delivery organizations
• Extensive Experience designing, developing, testing, and deploying DevOps toolchains to support continuous integration and continuous delivery, using a variety of technologies and environments 
• Extensive experience with test-driven development, release management, agile methodologies, Unix, Linux, and Apache
• Extensive experience working with at least two or more programming languages (e.g. PHP, Java), virtualization (e.g. VMWare), database technologies (e.g. MySQL), and release and configuration management tools (e.g. Chef)
• Extensive experience working in cloud-native environments
• Experience working in a large agile environment, with multiple teams
• Professional experience and knowledge of the Telecommunications industry is essential specifically in the Mediation space.

Closing date for applications: 06 July 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 
 

Commitment from Vodacom

• Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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Role Profile:
The H Band Cluster Specialist role is based within the Consumer Business Unit.

• The successful candidate will be a dynamic member of the commercial planning team. You will be responsible for delivering high quality business insights into the Customer Care Operations as well as answering ad hoc requests / questions. The successful candidate is an internal consultant to senior leadership providing competitive intelligence and tactical insights into Customer care markets / partners thereby helping key internal stakeholders make informed strategic decisions and choices
• You will need to further ensure the efficient administration of monthly reconciliations as well as to administer commercial agreements and RFP documentation including tracking and monitoring compliance of commercial agreements, objectives and KPI’s.
• You will proactively and continuously assess the relevant marketplace and its dynamics, customers and competitors to provide an unbiased point of view on the performance of markets/brands, supported by facts and evidence, as well as lead internal competitive intelligence efforts to ensure the organization anticipates and plans for competitive actions and market events.
   

Your responsibilities will include:

• Drive growth in sales, revenue, market share and leadership, TNPS, and NPS and achievement of targets and KPI’s across segments and channels.
• Implement and ensure success of new products, services, and projects and identify key opportunities to drive product and project awareness and price transformation. 
• Adhere to weekly visits and monthly call cycles. 
• Support operators with day-to-day running of the business - manage the look-and-feel, merchandising, staff training and customer experience. 
• Identify strategic marketing events to maximize profitability for area of responsibility, facilitate promotions, presence branding and recommend ATL marketing opportunities. 
• Implement and manage recovery plans for underperforming stores. 
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI. 
• Monitor competitor activity and ensure gap closure through the development of competitor activity plans. 
• Expand pop-up store locations opportunities (move the function from Marketing Specialist to FSC).

The ideal candidate for this role will have:

•     Matric / Grade 12 essential
•     Relevant certificates
•     5+ years relevant experience in small business development, Marketing or sales essential
•     Work experience in the telecommunications industry preferred

OR 

•     Matric / Grade 12 essential
•     3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
•     3 years relevant experience in small business development, Marketing or sales essential
•     Work experience in the telecommunications industry preferred

The base location for this role is Century City, Cape Town.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

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Role Purpose

Maintenance and Support functions required for the Core Infrastructure Support  department’s job objectives.

Your responsibilities will include:

Key accountabilities and decision ownership:

To maintain and support

• Testing and integration of new core network elements in Core Voice and Data, MSS,MGW,CDS,STP,CSDB(HLR,HSS,EIR,ADD),ENUM,iSBC and NFVi.
• Integration and creation of database for new radio elements like BTS,BSC and RNC
• Interface with Transmission and Radio as well as other divisions in Vodacom.
• Conduct statistical analysis to determine the performance of the core network elements and implement remedial actions in conjunction with other divisions 
• Maintain productive relationships with suppliers and other groups in the company.
• Initiate Routine Maintenance actions in accordance with policies and procedures.
• Repair faults in accordance with standards and specifications or escalate to Core application Support and Maintenance for a solution
• Perform Backup of MSS,MGW,STP and NFV elements as per policy and procedure
• Maintenance & Support of CORE Elements: CSDB (HLR, HSS, EIR, ADD), MSS, MGW, CDS, STP, MSC, G/MS, MSS, MGW, CDS, STP, MSC, G/MSC, Protocols: #7, SIP, IP, DIAMETER and SIGTRAN analyst, , Element Managers: SC, NetAct, @COM as well as all the other elements in the Common Switching Core: Legal Interception, roaming solutions. 
• TAC 1 support, of trouble tickets, service requests and change requests to vendors.

Special investigations.

• OLO support,investigations and resolutions.
• Vodacom Business support,investigations  and resolutions.
• Ensure that network changes are implemented accurately and network is stable and tested for optimal performance after implementation.

Core competencies, knowledge and experience:

• Telecommunication Industry and current government telecommunication legislation as well as developments within ETSI/3GPP IETF and ITU-T.
• Relevant GSM Core Systems.
• Voice Core,Mobile Convergence,NFVi,Orchestration and SDN.
• Telco over Cloud Infrastructure operating models.
• VIM/Hypervisor Design (KVM Openstack,VMWare etc).
• Business Acumen and Ethics.
• Computer Applications (MS Office).
• Internet Technologies.
• Engineering and Quality Standards.
• Must have a good understanding of GSM/GPRS/UMTS/LTE protocols and SS#7 and other IP Protocols.
• 3GPP and non 3GPP call flows

Job Related Skills:

• Communication (Verbal/Written)
• Technical writing and analysis
• Support
• Resilience
• Implement, Support vendor road maps
• Co-ordination
• Implementation.
• Service Orientation.
• Interpersonal. 
• Analytical.
• Creativity.
• Presentation.
• Problem Solving.
• Negotiation
• Analytical
• Communication
• Decision making
• Interpersonal
• Presentation
• Problem solving
• Time Management

The ideal candidate for this role will have:

• Matric / Grade 12 Essential
• Minimum 3 year diploma or degree in Engineering or Computer Science or an equivalent qualification (Essential).
• Minimum 3 years experience in mobile operations and support environment (Essential).
• Minimum 3 years experience in Core Network Elements (Essential).
• Working knowledge of Telco over cloud stack and voice core application (Desirable).
• A good knowledge and understanding of NFVi (Essential).
• A working knowledge of GSM,GPRS,UMTS,LTE, principles and protocols.
• A basic knowledge and understanding of Transmission will be an added advantage.

Closing date for Applications: 01 July 2021 

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Role Purpose:

• To drive and implement strategic network optimisation activities and special projects aimed to improve network quality through the optimisation of Radio Access Network (RAN). Functional tasks include activities geared to constantly improve efficiencies of Radio Access Technologies (RAT); GSM, WCDMA, LTE, 5G , and other radio access systems, for example WiFi, Small Cells solution etc.) through modern and best practices.

Your responsibilities will include:

Key accountabilities and decision ownership: 

• Continuous review of RAN network strategies, using RAN parameters, features and best practices aimed at improving RAN effectiveness and efficiencies.
• Pro-actively analyse and recommend capacity dimensioning requirements on RAN, UTRAN, eRAN and any other radio oriented employed solutions.
• Pro-actively analyse and recommend capacity dimensioning requirements on RAN, UTRAN, eRAN and any other radio oriented employed solutions
• Pro-actively analyse and recommend capacity dimensioning requirements on RAN, UTRAN, eRAN and any other radio oriented employed solutions
• Give cross functional support to regions in terms of in-depth network analysis, accelerate fault resolution, consistent Hardware corrections and fixes (e.g. hardware configuration problems), and swift.

Core competencies, knowledge and experience:

• Minimum of 3 years relevant GSM and UMTS experience (inclusive of 1-2 years LTE experience) is essential
• Minimum of 3 years working experience within Radio Planning and Optimisation (Essential)
• Experience with UMTS/CDMA technologies would be advantageous (Desirable)
• Telecommunications (GSM & UTRAN) courses essential   

The ideal candidate for this role will have:

• 3 year degree/diploma in electronic or telecommunication, equivalent or higher.
• NPS: Best network in the region
• NED: Meet performance targets
• P3: Best network in the region
• Achieving optimisation projects  goals
• Complete optimisation projects

Closing date for Applications: 01 July 2021 

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Role Purpose
The Specialist Credit Risk Analytics role is based within Infinity Services Partner Division.

The main function of this position is to be responsible for analysis, data mining and reporting efforts in a telecommunications service provider environment, across the credit life cycle of acquisition, maintenance, early collection and legal collection.

Your responsibilities will include:

• Advise on credit policy (acquisition/maintenance/collections)
• Report on performance.
• Portfolio performance
• Operational performance.
• Perform required procedural maintenance of on-going projects. (Monthly reconciliations, portfolio analysis)
• Interact with internal business clients in order to drive overall credit risk performance.
• Perform specified analytical/reporting functions.
• Explore existing data and produce recommendations for improved credit policy (reporting and MI).
• Perform ad-hoc analysis and reporting when required. (Business support).
• Report on credit metrics.
• Utilizing best practices of data analysis to ensure data results are accurate.
• Summarizing findings, developing recommendations and presenting analyses to management in a clear, concise, convincing, and actionable format.
• Create and maintain online dashboard for daily productivity.
• Create targets for 3rd party’s productivity (call centre)
• Maintain data warehouse tables for future modelling
• Helping the team with technical, systemic and analytical issues
• Maintain servers and desktop machines used for scheduling reports

The ideal candidate for this role will have:

• Credit Risk best practise.
• Critical Thinking.
• Data mining.
• Digital Report writing.
• Knowledge of SAS, MS Excel
• Knowledge of Programming languages such as Python 
• Knowledge of BI systems such as MS Power Pivot, Qlik Sense.
• Demonstrated understanding and experience with technical systems, rational datasets, data warehouses, data mining, and data analysis techniques.
• Matric essential
• 3 years Bachelor's degree /Diploma OR equivalent in Computer Science/Information Systems- essential
• Experience in general credit experience which includes knowledge on credit and risk best practice, automated report writing, programming techniques will be an advantage.

Closing date for Applications: 01 July 2021

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Role Purpose:

• The Specialist is responsible to support, patch, upgrade and monitor recharge management systems. To meet the department’s objectives while maintaining the stability of systems and finding innovative ways to deal with technological changes. The specialist is also required to support business requirements by delivering and supporting products and services. 

Your responsibilities will include:
 

Key accountabilities and decision ownership: 

Technology 

• Focus on system, application and database support, administration, monitoring and optimisation. Produce and update statistical reports and system documentation.
• Find effective and efficient means of ensuring that system availability target is achieved. This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.
• To carry out security patches, system upgrades and implementation of new systems and services. 
• To compile and distribute job orders as per change management procedures
• Provide high level support to customer care and 3rd party stakeholders regarding customer queries on prepaid transactions

Core competencies, knowledge and experience:

• GSM and telecommunication knowledge
• Prepaid Voucher management and Recharge knowledge
• TCP/IP knowledge
• System and application monitoring
• Database Administration 
• Operating Systems – Unix, Linux
   

The ideal candidate for this role will have:

• 3 year Diploma/Degree in Electrical/Electronic/Computer Engineering, Computer Science or Information Technology (Essential)
• 3- 5 years hands on prepaid recharge experience
• Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power Point 
• Advanced Experience in UNIX, LINUX, TCP/IP, SQL
• Advanced Experience in Database admin on SQL, MySQL and Oracle

Closing date for Applications: 01 July 2021 

The base location for this role is, Midrand, Vodacom Campus

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.