Multiple Vacancies at IIE Rosebank College

Duties & Responsibilities:

• Creates and manages the implementation of the campus academic delivery plan with Programme Managers, Teaching and Learning Specialist, Educational Technologist, Lecturers, Junior Lecturers, Information Specialist and Assistant Information Specialist. 

 Quality Assurance  

• Implementation of academic policies  
• Approval of students’ academic requests (exception apps)
• Controlling assessment procedures e.g., security and invigilators 
• Approval of all lecturers on IIE programmes as per IC appointment process 
• Surveys: Student, Lecturer, Technology
• Peer Review Process: Overview the PM implementation of the peer review schedule on site, as well as monitoring of implementation plans with the PM’s.
• PM Class visits: Overview the implementation of the class visit process.
• Graduation: manage the graduation process on campus, including tracking of outstanding documents 

 Programme Management

• Scheduling of timetables; recruitment of lecturers; managing assessments - formatives, summative, CASS; Monitoring IC claim process, Management of T&L budget, Management of Library 

 Student &lecturer support &development 

• Management of student wellness, Overseeing the management of student bursaries; Lecturer support & development; Student support and development 

 Personnel management: 

• Management of appointment of resources; performance management; management of discipline in the workplace 

 Training and Development 

• Foster a learning culture within the team. Implement post-training activities. (E.g., role play or on-the-job assessments to encourage employees to implement learnings.) 

 Strategic, Tactical plan and Academic Decision making: 

• Devising campus strategic and tactical T&L plans, Sound academic decision making, and promoting right academic and research culture 

 Targets: 

• Ensuring targeted pass, throughput, retention, and graduation rates for Qualifications and Programmes are met. 

 Reporting: 

• Ensuring department reports are submitted timeously.
• Assists the Campus Head in compiling the Opscom and MANCO Reports 

Minimum Requirements:

• Master's in business management or relevant.
• Honours in Business Management. 
• Post Graduate Certificate in Higher Education or equivalent would be ideal.
• 3- 5 years Head of Department experience.
• 3 - 5 years of managing in a Tertiary education setting experience.

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Duties & Responsibilities:

Client Liaison & Communication

• Manage student queries via IIE RC assist as an agent.
• Resolve or assist with queries or requests on IIE RC Assist.
• Sustain relationships with external service providers.
• Escalate queries / requests within the campus communication.
• protocol and ensure effective information sharing / referral.
• Capture and update student notes on SIS

Academic Admissions and Delivery

• Attend and assist in departmental meetings.
• Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
• Ensure admission criteria requirements are met
• Review Assessment Timetable in conjunction with Academic
• Operations Officers.
• Assist with physical exam scripts (courier and control for retrieval and marking)

Academic Administration

• Manages the administration of student data on SIS.
• Manages deadlines for completion of data / spreadsheets for reports.
• Documents academic query / request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Reviews assessment timetables in conjunction with Academic Operations Officer.
• Allocate Lecturers and students to respective groups.
• Assist with student and lecturer’s orientation.
• Assist with student letters
• Assist the team during all Internal and external audits
• Complete all operational administration duties / tasks as delegated by Managers.
• Managed specific tasks as delegated by the manager
• Compliance – policy implementation
• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

• Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
• Experience: Administration and customer services experience 2-3 Year(s)

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Duties & Responsibilities:

• Deliver lectures and direct student engagement based on module-specific requirements in line with module pacers.
• Update Learning Management System and provide feedback to students.
• Quality assures lecturer engagement, attendance, and participation to enhance the quality of Teaching-Learning.
• Design, develop and implement module-specific interventions, resources, and capacity.
• Analyse results to assess performance of modules and to identify at risk modules.
• Lecturer orientation in support of student experience in programme and discipline-related themes
• Convene and manage subject meetings aligned with module pacers and obtain feedback for subject meetings from all Lecturers.
• Develop and design strategies to make modules perform better in conjunction with the Head of Academics
• Plan interventions to support students through reviewing performance based on an analysis of historic data.
• Conduct quality assurance and monitor delivery according to pacers to drive success rates through consistency of teaching concepts taught.
• Monitor student retention, roll over and dropout rates.
• Participate in campus academic activities and coordinate the implementation of master classes and mock tests across programmes with all lecturers.
• Assist with student registration and orientation as required.

Minimum requirements:

• Bcom Honours Degree IT/Information System.
• Post Graduate Diploma in Higher Education or PGCE.
• A minimum of 3 years Higher Education teaching experience.
• 1 to 3 years of industry-specific experience in area of specialisation would be advantageous.
• Proven experience of Programme coordination on a modular level.
• Registered Assessor and Moderator 

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Duties & Responsibilities:

• Deliver lectures and engage students based on module-specific requirements in line with module pacers.
• Manage resources including academic materials and consulting with the Information Centre
• Update learning management system and provide feedback to students.
• Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings.
• Monitor student engagement as well as assessment submission with relevant escalation.
• Attend and participate in academic meetings across all faculties.
• Reflect on, review, and analyse student module result.
• Support the monitoring of at-risk student in modules assigned to lecture.

Academic Professional Development:

• Complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.

Minimum Requirements:

• Degree/ Honours in Accounting, Financial Accounting NQF Level 7/8
• Bachelor of Commerce Accounting is advantageous NQF Level 7
• 2 to 3 years of Lecturing or Formal Tutoring
• 1 to 3 years of industry-specific experience in specialization will be advantageous.

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Duties and Responsibilities:

• Delivering lectures and direct student engagement (10 hours per week) based on module-specific requirements in line with module pacers.
• Update learning management system and provide feedback to students.
• Quality assures lecturer engagement, attendance, and participation to enhance the quality of Teaching-Learning.
• Design, develop and implement module-specific interventions, resources, and capacity.
• Lecturer orientation in support of student experience in programme and discipline-related themes.
• Analyse results to assess performance of modules and to identify at risk modules.
• Convene and manage subject meetings aligned with module pacers and obtain feedback for subject meetings from all Lecturers.
• Develop and design strategies to make modules perform better in conjunction with the Programme Manager.
• Plan interventions to support students through reviewing performance based on an analysis of historical data
• Conduct quality assurance class visits and monitor delivery according to pacers to drive success rates through consistency of teaching concepts taught.
• Monitor student retention, roll over and dropout rates.
• Participate in campus academic activities and coordinate the implementation of master classes and mock tests across programmes with all lecturers.
• Inform Lecturers of available academic resources and information services.
• Monitor and evaluate the performance of Lecturers to track pass rates per module.
• Convene subject meetings twice a semester.
• Ensure that the campus is adequately resourced by participating in interview panels.
• Assist with student registration and orientation as required.
• Encourage the participation of the academic staff in Celebrate Teaching-Learning.
• Mediate and escalate relationships and disputes between Lecturers and students.
• Where necessary, assist the WIL Coordinator in tracking academic progress and the submission of Portfolios of Evidence.

Minimum Requirements:

• Minimum Honours Degree (NQF Level 8) in Commerce, majoring in Finance and Accounting
• Masters degree (NQF Level 9) advantageous 
• 2 - 3 years teaching/lecturing experience. 

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Duties & Responsibilities:

Lecture and facilitate Student Support workshops and subject specific tutorials as required, including, but not limited to:

• Work Readiness Programme
• Student developmental workshops
• Literacy programmes
• Lecture and facilitate experiential
• Learning sessions with relevant programme groups and modules within the lecturer’s field of expertise
• Develop teaching & learning capacity and standards on campus by assisting the Academic Development Co-ordinator. 
• Organize and facilitate teaching skills and lecturer developmental workshops Assist the Academic Development Consultant in tracking student performance and monitoring At-Risk-Students
• Student intervention through one-on-one consultation in respect of poor performance and/or attendance.
• Ensure academic conventions are communicated and taught on campus and preparation, lecturing and marking in relevant discipline according to timetable.
• Work with the librarians on information literacy for students and lecturers. 
• Assist in programme design of student support developmental workshop topics. 
• Under the direction of the Academic Development Consultants, coordinate and run lecturer forums and faculty meetings. 
• Assist and support Work Integrated Learning (WIL) initiatives on campus.
• Support the academic team to ensure that deadlines are met, student queries are resolved within agreed time frames and administration processes are completed.
• Support overall campus activities such as  registration of students orientation,  Open days and Internal and external audits. 

 Minimum Requirements:

• Masters/ Honours Degree in Political Sciences or International Relations (NQF Level 8/9) or
• Masters/ Honours degree in a similarly related field such as Public Administration or Social science related field with a background of Political Science up to third year degree level (NQF Level 8/9)
• 2-3 Years of lecturing experience or formal tutoring.
• 1-3 years of industry-specific experience in area of specialisation will be advantageous.

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Duties & Responsibilities:

Support Centre Administration

• Implement support centre plan
• Communication: Communicate with the relevant campus staff on each support centre activity as per plan
• Written and verbal communication must be relevant to the query
• Advise Line manager of any possible challenges in time
• First Responder in assisting when problems arise
• Administration: Manage Database (including registers and other reports)
• Meticulous record keeping

Student Support

• Respond to student queries within the stipulated SLA in a calm and tactful manner
• Responsible for student document storage electronically and hard copies
• Processing of student registration
• Assessments applications

Operational Administration

• Implement support centre plan
• Communication: Communicate with the relevant campus staff on each support centre activity as per plan
• Written and verbal communication must be relevant to the query
• Advise Line manager of any possible challenges in time
• First Responder in assisting when problems arise
• Administration: Manage Database (including registers and other reports)
• Meticulous record-keeping

Online Assessment Platform

• Administrative Duties
• Filing
• Record Management

Process Improvement:

• Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency.
• Collaborate with cross-functional teams to implement process enhancements.

Collaboration:

• Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals.
• Liaise with vendors, distributors, and internal departments to ensure smooth operations.
• Collaboration with the Teaching department for reporting.

Compliance and Policies:

• Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions.
• Adhere to reseller program requirements and guidelines.

Project Planning

• Implement Projects as delegated by the Line Manager
• Responsible for the implementation for the relevant project plans
• Provide feedback to manager/s as required.
• Participate in review and mitigation plans as needed

Minimum Requirements:

Qualifications

• Higher Certificate/Advanced National Vocational Certificate (NQF Level 5)
• National Diploma/Bachelors Degree in Administration or similar (NQF Level 6 or 7)

Experience

• Office Administration / Personal Assistant / Student administration or similar environment (1-2 Years)
• Customer Service: Dealing with client queries and reporting (1-2 Years)
• Must be able to demonstrate attention to detail and quality assurance (1-2 Years)

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Duties & Responsibilities:

Student Registration and Admissions

• Planning and oversight of the Registration Process.
• Ensure that online registration is complete and correct and all relevant sections are signed.
• Resolve all registration queries for all Online Students.
• Create and maintain student records both digitally and hard copy.
• Ensure all relevant supporting documents are uploaded on the Student Information System (SIS).
• Ensure all documents are uploaded on SIS.
• Maintain and control a proper filing/archiving system.
• Admissions approval of all students.
• Ensure student is registered and enrolled correctly.
• Responsible to ensure compliancy with the relevant IIE Policies in terms of admission criteria.
• Adheres to (IIE) Policies and Processes
• Processing all documentation.
• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course.
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Assessment Process

• Online assessment platform management (OAP)
• Verifying the correctness of received assessment timetables.
• Allocation of venues for summative assessments.
• Ensuring that Invigilators are trained and allocated to assessment venues.
• Keeping assessment Log Sheets up to date and ensuring that lecturers return marked scripts and completed Mark Sheets.
• Verifying that Mark Sheets correspond with marks on assessment books / Grade Roster report from LMS System.
• Manage assessment timelines (marking and release timelines).
• Managing the process for capturing and verification of marks.
• Managing the moderation process both internal and external.
• Resolve all assessment related queries within agreed timeframes.
• Manage all assessment communication.
• Distribution of Memorandum’s according to policy.

IIE RC Assist

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course -
• Responsible for student Inter-campus transfers and all other transfers.
• Process all incoming and outgoing transfers including academic records and -work closely with the relevant staff at the other campuses.

Administration

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course -
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Certification

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course -
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Minimum Requirements:

Qualifications

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Secretarial / Administration – Minimum
• Degree/Diploma (NQF Level 7) qualification in Administration or related field – Ideal

Experience

• Administration Experience (3 – 5 Years)
• First-Level Management experience (1 Year)
• Online Assessment Platform Experience (1-2 years)

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Duties & Responsibilities:

Deal with all queries or specialized accounts such as cancellations/special arrangements which include:

• Identification and Tracing of unallocated payments
• Payment plan maintenance
• Incoming queries

Rehabilitating medium to high-risk accounts which include:

• Converting Query or overdue account to PTP (Promise to pay) or payment
• Payment arrangement/s for clients with difficulty maintaining standard contract Terms and Conditions.
• Clearly note all correspondence (verbal and/or written) on applicable accounting system
• Answering incoming calls (outcome of the call will determine what the next step is)

Minimum Requirements:

Qualifications

• Matric (NQF 4 Level qualification) minimum

Experience

• 7 Years Debt collection experience minimum

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Duties & Responsibilities:

Payroll Duties

• Provide all payroll services in line with the conditions of employment, legislations, and organisational policies.
• Fulfil service requests and process transactions within the agreed organisational time frames.
• Provide payroll quality assurance to ensure employee records are accurate and maintained; employees are paid correctly and on time; and entitlements are paid and recorded according to legislation and relevant policies.
• Advice and respond to and resolve complex enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues and requests.
• Contribute to the ongoing development and maintenance of compensation policies and standard operating procedures.
• Identify opportunities for continuous improvement and
• implement new processes to streamline the payroll function and develop best practice operations ensuring alignment to current legislation and best practice payroll approaches.
• Capture and maintain employee records on databases.
• Ad Hoc duties.

Payroll Reporting

• Payroll Reporting – Excel and Payroll system
• Prepare, review and submit relevant payroll statutory reports (e.g. EMP501, EMP201, CIODA, UIF etc) in line with set time frames and other regulatory authorities.
• Prepare and submit relevant monthly payroll reports in line with set time frames.
• Prepare and submit monthly third parties' reconciliations within set deadline.
• Resolve payroll reporting and third parties' queries.
• Compile and review monthly third-party payment reconciliation and submission to finance for payment processing.
• Provide guidance on payroll matters and ensure compliance with relevant legislations.
• Interpret organisation policies and government regulations affecting payroll activities and implements to ensure adherence.
• Financial year end reporting by providing the relevant information.
• Perform payroll audit on a regular basis.
• Respond to any payroll request or audit request and address findings (if any)

Payroll Processing

• Receive and collate input for monthly payrolls before set cut-off dates.
• Liaise with third parties e.g., medical aid and retirement funds etc and process input accordingly.
• Process payroll timely in line with set deadline
• Reconciles payroll before transmission and validate supporting documents/reports.
• Process employee benefits (e.g., retirement fund and medical aid)
• Work with third parties to implement relevant payroll systems/processes/changes e.g., medical aid scheme and retirement and risk etc.
• Comply with statutory requirements and ensure completeness and accuracy of payroll.
• Resolve payroll queries.
• Verify the accuracy of payroll data to ensure data integrity.
• Perform payroll calculations and ensure correctness.
• Process payroll in compliance with relevant internal policies and legislation
• Engage with relevant officials to ensure that all payroll activities are completed.

Minimum Requirements:

Qualifications

• Degree/Diploma (NQF Level 7) in Human Resources or Finance

Experience

• Payroll Administration (5-7 years)
• Payroll System Experience (5 years)

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Duties & Responsibilities:

• Deliver lectures and engage students based on module-specific requirements in line with module pacers.
• Manage resources including academic materials and consulting with the Information Centre
• Update learning management system and provide feedback to students.
• Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings.
• Monitor student engagement as well as assessment submission with relevant escalation.
• Attend and participate in academic meetings across all faculties.
• Reflect on, review, and analyse student module result.
• Support the monitoring of at-risk student in modules assigned to lecture.
• Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.

Minimum Requirements:

• Honours degree in any IT-related qualification
•  2 - 3 years of lecturing or formal tutoring
• 1 to 3 years of industry-specific experience in the area of specialisation will be advantageous.