Job Vacancies at Rewardsco

Key Responsibilities:

• Skill employees across the business to ensure teams function at optimal level in line with the business requirements
• Real time Coaching of agents to optimize their agent’s SPA’s on the floor through training techniques.
• Preparation, update and Maintenance of training documentation that is aligned to the business operational need
• Administration of Reports; training environments; assessments

Technical Knowledge:

• Matric
• ODETDP Qualification or Higher Certificate: ETDP, Train-the-trainer, Assessor or Moderator certification is recommended.
• Minimum of 2 years recent training and development experience within a BPO Industry is essential
• Training Experience gained must be within the Sales, Quality Assurance and Customer Care/Operations division
• Knowledge within the Insurance and International Sector would be beneficial
• Knowledge of classroom training best practices, methodologies, and techniques is required
• The ability to demonstrate exceptional process drafting and creating of training material
• Understanding process flows and creating call flows
• Knowledge of TCF and POPIA

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Key Responsibilities:

• Recruitment reception duties
• Conduct necessary pre-screening assessments and validation checks with candidates as per recruitment process and ensure checks are updated as they are processed
• Maintain accurate and up-to-date records of candidate information in the recruitment database/ATS System
• Assist with onboarding new hires and processing necessary paperwork including administration for specialist roles
• Ensure that all relevant documents are submitted timeously to the respective department
• Ensure that required stats are submitted to Recruitment Manager and HOD timeously

Technical Knowledge:

• Grade 12 is essential, related qualification or certificate is an advantage
• Must have a minimum of 12 months consecutive/current administrative experience gained within the Recruitment/HR Department
• General knowledge on recruitment processes and profiling
• Strong working experience on MS office (Excel, Word and Outlook)
• Reception experience is an advantage
• Experience handling administration for bulk recruitment an advantage
• Must be well presented and have excellent communications skills – Both written and verbal
• Must understand LRA & POPIA
• Clear criminal record