Learning and Development Facilitator at Rewardsco

Key Responsibilities:

• Skill employees across the business to ensure teams function at optimal level in line with the business requirements
• Real time Coaching of agents to optimize their agent’s SPA’s on the floor through training techniques.
• Preparation, update and Maintenance of training documentation that is aligned to the business operational need
• Administration of Reports; training environments; assessments

Technical Knowledge:

• Matric
• ODETDP Qualification or Higher Certificate: ETDP, Train-the-trainer, Assessor or Moderator certification is recommended.
• Minimum of 2 years recent training and development experience within a BPO Industry is essential
• Training Experience gained must be within the Sales, Quality Assurance and Customer Care/Operations division
• Knowledge within the Insurance and International Sector would be beneficial
• Knowledge of classroom training best practices, methodologies, and techniques is required
• The ability to demonstrate exceptional process drafting and creating of training material
• Understanding process flows and creating call flows
• Knowledge of TCF and POPIA